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“This copy of Windows did not pass genuine validation”

    Question

  • Hi all,

     

    My name is Rage.

     

    I purchased a new Sony Vaio laptop computer at the end of 2007. I requested to have Windows XP professional installed on it, but the salesman said this was impossible, and he also said that XP was no longer supported.

    I bought the computer anyway because I really needed it, and convinced myself that Vista wouldn’t be as bad as the people from the IT department at work made it out to be, but alas, it was even worse than that, so I went to the Vista online forums and posted this:

     

    “Hi, I recently acquired a new Sony Vaio laptop computer with Vista pre-installed. Could anyone please tell me how to remove all of Vista from my machine without using a fairly large hammer on the hard drive? I would like to get back to some pleasant computing with XP.”

     

    Only one guy named ‘Big Jim’ was kind enough to reply, and he advised me to replace the hard drive, which was not an option for me because I’m not a technician.

     

    Next I contacted the Sony Vaio support team and asked them how I could remove Vista from my computer and install XP.

     

    This is an abbreviated transcript of the ‘case’.

     

    MY QUERY    *** NOTES 09-Jan-2008   Action Type: Info 


    Detailed problem description:

     

    Dear Sir,

    Could you, pretty please with a cherry on top, communicate to me, in as much detail as humanly possible or your patience will allow, how to safely and totally remove the pre-installed Windows Vista Home Premium operating system from my Vaio VGN-AR51E laptop computer and install XP professional SP2.

    Please consider me computer illiterate. 

     

    Additional remarks:

     

    One might argue that one should better stick to Vista 'because it is the future'.

    I am one who has no need for a casino game-park toy with EIGHT AND A HALF Gigabytes of opaque hubbub that needs rebooting all the time because there is simply too much of it.

    I need a reliable workstation (Sony came highly recommended by the IT department at work) that does what I want it to do, when I want it to do it, with quality applications that have ALL the desired features, instead of melted down adulterated ice cream cone look-alikes.

    Am I overdoing it?

    If so, I sincerely apologise, but I have a feeling an IT professional might concur with my findings. If this is Windows' future, then I will have to turn my attention onto other O.S. developers for I want no part of it.

    I really hope I haven't offended you because I badly need your help on this one...

    Kind regards,

    Max.

     

    REPLY FROM SONY     *** NOTES 10-Jan-2008   Action Type: Info

    Dear Mr Max,

    Thank you for contacting us.

     

    Unfortunately your unit was designed to run on Vista. We currently do not have a drivers package for your unit to run on XP. These drivers may become available in the future but we currently have no time frame for any such release. If the drivers are released they will be uploaded to our web site at www.vaio-link.com.

     

    Regards

    Mark

    Sony eSupport Team

     

    MY REPLY            *** NOTES 10-Jan-2008   Action Type: Info 

     

    Dear Mark,

    Basically what you're telling me is that I'm stuck with Vista and maybe some day over the rainbow there might be drivers available for XP and as long as I keep checking your website on a daily basis, there might be hope?

    Of course Sony doesn't have to worry about it because the damn thing is bought and paid for. You should warn people about this with a big sticker: WARNING!!!!RUNS ON VISTA ONLY!!!!WARNING

    Are there any other O.S.s' that will run on my computer, Linux maybe? Anything?

    Can I get a refund? It hasn't got a scratch on it.

    Please tell me I didn't buy a cat in a bag.

    Max.

                             

     REPLY FROM SONY                 *** NOTES 14-Jan-2008   Action Type: Info

    Dear Mr Max,

    Thank you for contacting us.

     

    Unfortunately we can only support the original operating system.

    We have never tried to install a Linux operating system on this unit so I can't say if it will work or not.

     

    Regards

    Mark

    Sony eSupport Team

                             

    MY REPLY              *** NOTES 14-Jan-2008   Action Type: Info 

     

    Dear Mark,

    Allow me to bother you with one more question.

    Can you tell me who would know or where to go from here? I am determined to remove Vista, whatever the risks, and I will inform you on the how and what when I succeed so you can share it with other likeminded creatures.

    Thank you so much for your time and effort.

    Kind regards,

    Max.

                             

    REPLY FROM SONY                   *** NOTES 18-Jan-2008   Action Type: Info

     

    Dear Mr Max,

     

    Thank you for contacting us.

    We understand that you want to uninstall your current Operating System and install another one.

    However, for compatibility reasons, we cannot guarantee that all the hardware will work on your unit.

    Please do not hesitate to contact us in case of problem on your unit.

     

    Regards,

     

    Frederic

    Sony Vaio-Link Team

    __________________________________________________________________

    And at that time I closed the case, as it was clear to me I would get no intelligible support from Sony in removing Vista.

     

    Ok, are you still with me?

     

    Note that the case ran from 09-Jan-2008 to18-Jan-2008, ‘just’ 9 days.

     

    Frustrated and angry, abandoned and alone, poor me, I aimlessly wandered the streets of the town, until I saw a scruffy piece of paper in the window of an Internet café.

    It read; ”PC REPAIR”.

    I entered the establishment and asked the technician if he could remove all of Vista and install XP professional on my computer.

     

    Two days later I retrieved my laptop with XP professional installed, partitions made on the hard drive for backup and recovery and what have you, and its’ speed was phenomenal.

    The only thing that didn’t work was the automatic muting of the speakers when plugging in headphones, but I didn’t care about that, I was very happy and the laptop has since not faltered once.

     

    Now, after a year working with XP pro (oh happy days!!), since a week or so, I get the MSGs:

    “This copy of Windows did not pass genuine validation”

    and

     “you may be a victim of software counterfeiting”.

    A little dialog box appeared today, and is constantly visible in the lower right hand corner. My desktop theme is constantly being turned off and furthermore, since last week, I seem to be unable to back up my files to CD and my hotmail doesn’t work anymore either.

    What a fine example of Microsoft’s’ customer service; who else but a hacker releasing viruses would f**k up someone’s computer like that, and it’s all legal I suppose.

     

    TO CONCLUDE:

     

    -I asked the shop for XP on my computer. They lied or are incompetent, because it IS possible to use XP on this laptop. As demonstrated, any PC technician can install it, and FYI, the technician that helped me said he got between 30 and 50 PC’s and laptops EVERY WEEK to “upgrade” to XP.

    Doesn’t this trigger any alarm bells at Microsoft concerning the popularity of Vista????

     

    -I asked the Vista forum how to get XP on my computer. Nothing realistic there.

     

    -I asked the Sony Vaio-Link Team for XP on my computer. Nothing intelligible there. (If these people are supposed to be the professionals, I’d advise them to go back to school to learn a trade, because the first technician I spoke to face to face resolved my problem immediately!!!)

     

    I believe to have stated my wishes as a customer very clearly from the beginning, but I have had Vista shoved up the ar*e, I’ve been lied to and generally surrounded by incompetence, and now I am getting scre*ed again because the people who were unable or unwilling to help me suspect foul play from someone who was able to, seemingly effortless, tune the computer to my exact wishes.

     

    I was DRIVEN to alternative solutions and, understand me well, I and I alone decide what happens to my computer and which programmes are installed on it, and I will NEVER allow a commercialised OS like Vista to run my machine.

     

    So, unless Microsoft feels ashamed enough to provide me with a free and legal copy of XP professional, (the purchase of a computer does include the licensed use of an operating system of one’s choice, doesn’t it?) I’m afraid I will have to seek help outside the ‘official’ routes again, because the official routes are useless and, as I see things, I am not a victim of “software counterfeiting”, but of “Corporate scheming”.

     

    To prove my laptop purchase, here are the details:

     

    SONY VAIO LAPTOP VGN-AR51E

    On the back it is labelled:

    WINDOWS VISTA tm HOME PREMIUM OEMAct

    SONY CORPORATION

    Barcode

    3-098-951-

    00144-188-089-580

    Barcode

    PRODUCT KEY:

    HM6QQ-TY2VJ-QT2CD-6GJTP-YVW24

     

    On the right of that label it says:

    PROOF OF LICENCE / CERTIFICATE OF AUTHENTICITY

    and below that

    X13-04657

     

    There are 2 more labels on the back.

    The 1st is a barcode with * 28270360 5001769* under it.

    The second is labelled “SERVICE TAG” with a bar code and “C3LQ0MTE” printed on it.

     

    If anyone has some good advice or suggestions on how to resolve this matter legally WITHOUT paying another €150,- to the corporate thieves, please, they are most welcome…

     

    Max.

    • Moved by JeniferA Wednesday, January 21, 2009 4:52 PM XP Validation issue (Moved from Genuine Advantage Offers - Eligibility Issues Forum to Windows XP Genuine Advantage Validation Issues (Windows XP))
    • Changed type Stephen Holm Tuesday, January 27, 2009 7:23 PM
    Saturday, January 17, 2009 9:57 PM

Answers

  • Hello Max,

     

    Please follow the steps below as it could resolve your issue. If need be, provide us with additional information to determine the cause of this issue.

    Make sure you are logged on as an Administrator.

    Confirm you are using the most current version of Genuine Advantage by clicking Validate Windows on the website below:

    http://www.microsoft.com/genuine

    If the above steps do not resolve your issue, continue below.

    Please run the Microsoft Genuine Advantage Diagnostic Test (MGADT) so that I may analyze the results.

    By clicking the link below, you will download the MGADT.  Then click the Run button. Then click the Run button again. Then click the Continue button to perform the diagnostic. The Windows tab should show, click the Copy button to paste your report to the clipboard.  Then paste the report into a New Post on this Forum by adding a post in it and pressing Ctrl V (to paste the text). Clicking the OK button will clear the Diagnostic window. Here is the download link:

     http://go.microsoft.com/fwlink/?linkid=52012

    Please tell us about the Certificate of Authenticity (COA) for your copy of Windows XP.

    1. What edition/version of Windows XP is titled?

    ·         Home

    ·         Professional

    ·         Media Center

    2. Does it read "OEM Software" or "OEM Product" in black lettering?

    3. Or, does it have the computer manufacturer's name in black lettering?

    4. Please provide the customer scenario you are experiencing.

    5. DO NOT post the Product Key.

    Not sure what to look for, see this page to reference your COA:

    http://www.microsoft.com/resources/howtotell/product.aspx?pID=2abf99cd-a5e4-469c-802e-55ca8ec542d5&cID=ea710cad-37b0-4975-bcd6-abfee19961df&method=oem&displaylang=en

    NOTE: The data collected with the Microsoft Genuine Advantage Diagnostic Tool does NOT contain any information that can personally identify you. The information can be fully reviewed, by you, before being posted.

    Thank you,

     

    Stephen


    Stephen Holm
    • Marked as answer by Stephen Holm Wednesday, January 28, 2009 10:34 PM
    Wednesday, January 28, 2009 2:14 AM
  • Hello  Max,

    Your very welcome for the reply Max :-). First may we ask you to please refraime from using elusive language? This forum is public and we would not want others to be offended.  Your post was presented not as a question but as general discussion. I noticed this and changed it to a question. I would to caution you against using hacks and/or downloading software from P2P sites.  Under NO circumstances should someone try to download/distribute ISO images for software from a P2P file sharing site or use a second-hand burned copies of software. Research has shown that about half of the software copies available on P2P download sites are infected with root kits, spyware, Trojans, and other potentially harmful malware. One file in particular was very alarming.  This file was an administrator account giving the attacker full control over both your system and data.  I would be very concerned about your system integrity because Windows is non-genuine.

    As a customer there are several options available for you to get to a “Genuine” status. For details on the ways to get “Genuine”, see the web page that outlined your validation failure details. It will provide all of the possible steps which you can take. Here is the link:

    http://www.microsoft.com/genuine

     

    Take care Max and hope you have a great week.

     

    Stephen


    Stephen Holm
    • Marked as answer by Stephen Holm Wednesday, January 28, 2009 10:45 PM
    Wednesday, January 28, 2009 10:45 PM
  • Max,

    Thank you. 

    Stephen


    Stephen Holm
    • Marked as answer by Stephen Holm Friday, January 30, 2009 10:19 PM
    Friday, January 30, 2009 10:19 PM

All replies

  • Hello Max,

     

    Please follow the steps below as it could resolve your issue. If need be, provide us with additional information to determine the cause of this issue.

    Make sure you are logged on as an Administrator.

    Confirm you are using the most current version of Genuine Advantage by clicking Validate Windows on the website below:

    http://www.microsoft.com/genuine

    If the above steps do not resolve your issue, continue below.

    Please run the Microsoft Genuine Advantage Diagnostic Test (MGADT) so that I may analyze the results.

    By clicking the link below, you will download the MGADT.  Then click the Run button. Then click the Run button again. Then click the Continue button to perform the diagnostic. The Windows tab should show, click the Copy button to paste your report to the clipboard.  Then paste the report into a New Post on this Forum by adding a post in it and pressing Ctrl V (to paste the text). Clicking the OK button will clear the Diagnostic window. Here is the download link:

     http://go.microsoft.com/fwlink/?linkid=52012

    Please tell us about the Certificate of Authenticity (COA) for your copy of Windows XP.

    1. What edition/version of Windows XP is titled?

    ·         Home

    ·         Professional

    ·         Media Center

    2. Does it read "OEM Software" or "OEM Product" in black lettering?

    3. Or, does it have the computer manufacturer's name in black lettering?

    4. Please provide the customer scenario you are experiencing.

    5. DO NOT post the Product Key.

    Not sure what to look for, see this page to reference your COA:

    http://www.microsoft.com/resources/howtotell/product.aspx?pID=2abf99cd-a5e4-469c-802e-55ca8ec542d5&cID=ea710cad-37b0-4975-bcd6-abfee19961df&method=oem&displaylang=en

    NOTE: The data collected with the Microsoft Genuine Advantage Diagnostic Tool does NOT contain any information that can personally identify you. The information can be fully reviewed, by you, before being posted.

    Thank you,

     

    Stephen


    Stephen Holm
    • Marked as answer by Stephen Holm Wednesday, January 28, 2009 10:34 PM
    Wednesday, January 28, 2009 2:14 AM
  • Hi Stephen,

     

    Thanks for your reply, but I found a hack that resolved my problem in 2 minutes,... for now that is..., while it took this channel two weeks to provide a procedure I don't understand and don't trust for I fear it will deliberately f**k *p my computer again.

    I will probably need to buy a 'validated' copy of XP somewhere in the future, but as long as it works.... If it's not broken, don't try and fix it, right?

    I'm pretty sure MSoft will not provide me with the XP OS I asked for from the start because of the obviously prehensile company policy to forcefully insert Vista into everyone's pharynx.

    Thank you again for your efforts, sincerely, but you can close this thread or whatever you call it. I will seek help elsewhere.

    Max.

    Wednesday, January 28, 2009 7:24 PM
  • Hello  Max,

    Your very welcome for the reply Max :-). First may we ask you to please refraime from using elusive language? This forum is public and we would not want others to be offended.  Your post was presented not as a question but as general discussion. I noticed this and changed it to a question. I would to caution you against using hacks and/or downloading software from P2P sites.  Under NO circumstances should someone try to download/distribute ISO images for software from a P2P file sharing site or use a second-hand burned copies of software. Research has shown that about half of the software copies available on P2P download sites are infected with root kits, spyware, Trojans, and other potentially harmful malware. One file in particular was very alarming.  This file was an administrator account giving the attacker full control over both your system and data.  I would be very concerned about your system integrity because Windows is non-genuine.

    As a customer there are several options available for you to get to a “Genuine” status. For details on the ways to get “Genuine”, see the web page that outlined your validation failure details. It will provide all of the possible steps which you can take. Here is the link:

    http://www.microsoft.com/genuine

     

    Take care Max and hope you have a great week.

     

    Stephen


    Stephen Holm
    • Marked as answer by Stephen Holm Wednesday, January 28, 2009 10:45 PM
    Wednesday, January 28, 2009 10:45 PM
  • Hello Stephen,

    My apologies for elusively using abusive language and I will henceforth refrain from it.

    Thanks again for your advice for I think it is well meant, but the only way I am willing to try and get that 'genuine' status at this moment in time, is by bringing my laptop to a Microsoft certified technician of your choosing in the greater Dublin area, who is able to install a 'genuine' XP Pro on it.

    For free.

    As I said before, I asked for XP from the beginning and I was lied to. As a customer I do not want to try and solve this online because you need to be adept in these matters and I am not. The last time I tried it was a disaster and I spent 4 hours on the net searching for a solution before I stumbled on some little batch file that kicked out MS's 'genuine validation' nuisance, and I've better things to do.

    I'm sure you can empathize with my point of view although you may not agree.

    Thank you Stephen, but I just don't trust MS anymore.

    Max.

    Thursday, January 29, 2009 9:29 PM
  • Hey Max,

        Thank you.  Downgrading from Vista to Windows XP falls outside the support scope for WGA and outside our area of expertise.  I was here to help you but please do understand there are limitations as what can be accomplished in the WGA Forums. Honestly can you please run the MGA Diagnostic Tool and post the results back in this thread? This will allow us to see what you are experiencing and allow us to analyze the problem. Next we will try and formulate a resolution for you :-).  Without the Diagnostic Results will limit how we can support you as well as providing a viable resolution?

            Next I noticed you mentioned taking your laptop to a shop and requested them to install XP Professional. Please provide me with the Shop's name. Do they have an internet site? Next you vented frustration towards Microsoft etc. Please let me clarify. The problem is not Microsoft Max. The problem is unscrupulously business practices abroad. Let me explain possible scenerios.  People download/distribute ISO images of software from various P2P file sharing sites or use a second-hand burned copies of software. Research has shown that about half of the software copies available on P2P download sites are infected with root kits, spyware, Trojans, and other potentially harmful malware. One file in particular was very alarming.  This file was an administrator account giving the attacker full control over both your system and data. 

            There are situations which can cause Windows XP to become non-genuine. Let me give one example which appears to have happened to you.  Customers have taken in their systems for service along with all the software received when purchasing their system. The customer picks up the system and viola’ no problems whatsoever until they need to download an update. Suddenly their system is non-genuine. The customer's computer was not installed with their software but either a blocked Volume Licensing Key (VLK) or a Keygen’d Product Key. Also the software could work for several weeks, months, or even a year or more then suddenly become blocked. As a rule, VL editions of Windows XP Professional should not be sold to individual consumers. Businesses, schools and governments normally use VL editions for flexibility in installing many computers.  Also, Volume Licenses for Windows XP is Upgrade licenses ONLY and cannot be used as the original or base license for a new computer. Microsoft at the request of the original product key holder for various reasons such as the product key was lost, stolen, compromised, misused, or expired. Also, MS may have blocked the key if it notices a pattern of misuse, i.e., more installations of Windows XP using that key than authorized.

            You do have some alternatives. First you could visit the business where you puchased Windows XP and had it installed. Let them know what you are experiencing and the messaging which you previously explained to me. Request them to return all monies and/or install a genuine version of XP Professional.  Another alternative is to purchase the WGA Kit for $149.95 which should have been offered to you @ the time your system became non-genuine. Next I recommend you to visit http://www.microsoft.com/piracy and follow the guidance for filing a piracy report. You may qualify for a complimentry copy of Windows XP Professional but please read all information on this link. Also look @ http://www.howtotell.com . This takes some time because Microsoft actually reviews each and every case.  

     Max hopefully I have been able to provide you with more information as well as been helpful. Please provide us with your MGA Diagnostic Results. If not I will close this thread as complete.

     

    Again,

     

    Thank you :-)

     

    Stephen


    Stephen Holm
    • Edited by Stephen Holm Friday, January 30, 2009 10:26 PM updated
    Friday, January 30, 2009 1:48 AM
  • Max Headroom,

    The End User Licensing Agreements for two Vista editions, Windows Vista Ultimate and Windows Vista Business, when preinstalled by an OEM such as Dell, HP, IBM, Toshiba, Sony, etc, confer "downgrade rights" to the End User.  These downgrade rights allow the exact thing you seek, the authorization to install and use an installation of XP Pro on the computer in place of the supplied OS.

    Unfortunately, you chose a computer with a Vista edition that does not confer downgrade rights, Vista Home Premium.

    And even more unfortunately, the shop you engaged to install XP Pro used a nongenuine copy on your computer, as evidenced by the messages you are seeing about Software Counterfeiting.

    When you had XP Pro installed, did the shop supply you with a Microsoft hologrammed CD and Certificate of Authenticity to go with the software?  If so, and these materials are found to be high-quality counterfeits, Microsoft has a program that will replace them with the genuine article for free.

    However, if the shop did not supply these materials, then unfortunately the free replacement program does not apply to your situation.  The best that can be had from Microsoft in this situation is a program that sells you a genuine copy of XP Pro at a significant discount (in the USA it is approximately a 50% discount off of normal retail; not sure what the discount is in Great Britian or Europe [you used the Euro symbol so I assume you're "over there"]).  In order to participate in such program you would need to follow the prompts you are seeing to submit pertinent information about where you had your Bogus XP Pro installed.

    What is not advisable at the moment is for you to continue using the Bogus installation of XP.  There is a significant likelihood of bogus installations of XP Pro having all manner of rootkits, malware, and other nefarious programs installed right along with the operating system, especially if one used a downloaded "iso" file from a P2P site--these are notorious for being chock-a-block with malware.  I would recommend backing up your data and then using the Sony-supplied recovery solution to put a fresh clean installation of Vista back onto the computer, or perhaps download the beta for Windows 7 and see how that runs on the system.


    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Friday, January 30, 2009 6:13 AM
  • Hi Stephen and Dan,

    With all due respect, and I will try to use only inoffensive language, please close the thread.

    You are both asking me questions that are already in the text, which implies to me that you have not read it all.

    What REALLY enrages me now is this:

    >

    The End User Licensing Agreements for two Vista editions, Windows Vista Ultimate and Windows Vista Business, when preinstalled by an OEM such as Dell, HP, IBM, Toshiba, Sony, etc, confer "downgrade rights" to the End User.  These downgrade rights allow the exact thing you seek, the authorization to install and use an installation of XP Pro on the computer in place of the supplied OS.

    Unfortunately, you chose a computer with a Vista edition that does not confer downgrade rights, Vista Home Premium.

    <

    Oops, missed out on that one. What a bummer nobody told me. (Is 'bummer' offensive? if so I apologize.)

    To recap; I clearly stated my wish for XP as an OS and the answer I got you can find in my original post above. There was no alternative mentioned as to which laptop WOULD come with, or support, XP, or which Vista version would intitle me for an **UPGRADE** (sorry, I couldn't resist.) to XP.

    The shop where I bought the computer is the Sony shop on St. Patrick street in Cork, Ireland and they have not supplied any cd's with Vista on it, so I couldn't re-install it even if I wanted to as the OS has been completely removed from the system. I would not try and download it because too much can go wrong.

    Please forgive me, but I will not provide you with the identity of the technician who installed XP pro on my computer because this colorful character deserves respect for being the kind of professional that is able to clean up my MS mess in a day for tuppence, while this thread goes on and on, stirring the pot but not reaching the bottom, until now;

    MS will not provide me with a legal copy of XP PRO because I don't qualify. End of story. Thank you for answering my query.

    I tried to run that MGA diagnostic before, Stephen, but it failed somehow, everytime, and after the first time I got the 'genuine validation' bug I removed with the batch file I found. I'll not risk it again. The 'illegal' solutions found on the web allow me to continue using the computer normally, while trying to 'legalize' causes it to malfunction. It's working fine now, and all sensitive data is stored on an external HD which I don't connect when online. I feel pretty safe and I'll take my chances.

    So gentlemen, thank you very much for your efforts, but let us end it here. I apologize for wasting your time, and I wish you plenty in life, love and fortune.

    Please close the thread.

    Max.

    Friday, January 30, 2009 8:22 PM
  • Max,

    Thank you. 

    Stephen


    Stephen Holm
    • Marked as answer by Stephen Holm Friday, January 30, 2009 10:19 PM
    Friday, January 30, 2009 10:19 PM