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Vista updates cause sudden failure of validation.

    Question

  • Here's the report:

     

    Diagnostic Report (1.9.0006.1):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Online Validation Code: 0x80070426
    Cached Validation Code: N/A, hr = 0x80070426
    Windows Product Key: *****-*****-XW2KB-BDDCY-FJ9M6
    Windows Product Key Hash: FBqO3SJSQJZ3NuMY1fxwjoLxKbI=
    Windows Product ID: 89578-016-5591233-71598
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.0.6001.2.00010300.1.0.003
    ID: {B0F7B7B9-C88C-4EE6-A08A-0EEC86F5FD6C}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.59.1
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6001.vistasp1_gdr.090302-1506
    TTS Error: M:20090514184028867-
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Professional Edition 2003 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\gdi32.dll[6.0.6001.18159]

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{B0F7B7B9-C88C-4EE6-A08A-0EEC86F5FD6C}</UGUID><Version>1.9.0006.1</Version><OS>6.0.6001.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-FJ9M6</PKey><PID>89578-016-5591233-71598</PID><PIDType>5</PIDType><SID>S-1-5-21-3891286660-2146320533-4179971588</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0804   </Version><SMBIOSVersion major="2" minor="3"/><Date>20070109000000.000000+000</Date></BIOS><HWID>58313507018400F8</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>NEC   </OEMID><OEMTableID></OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>624BFA5811CCD00</Val><Hash>VoauTr2Oxq9jo2ERrZ3ICq2+nUo=</Hash><Pid>73931-640-5957063-57007</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="11" Result="100"/><App Id="16" Version="11" Result="100"/><App Id="18" Version="11" Result="100"/><App Id="19" Version="11" Result="100"/><App Id="1A" Version="11" Result="100"/><App Id="1B" Version="11" Result="100"/><App Id="44" Version="11" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 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

    Licensing Data-->
    Software Licensing service is not running.

    HWID Data-->
    HWID Hash Current: PAAAAAEABgABAAIAAQABAAAAAwABAAEA6GHqYMhJyCJ8jVg+kKa4kXQm1MwqlCRc8vQSW5pVrFb3psj0

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            A_M_I_        OEMAPIC
      FACP            A_M_I_        OEMFACP
      HPET            A_M_I_        OEMHPET
      MCFG            A_M_I_        OEMMCFG
      SLIC            NEC          
      OEMB            A_M_I_        AMI_OEM
      SSDT            A_M_I_        POWERNOW


    This has plagued me for several months. The problem can be solved by a roll back but then the updates are not installed. Install the updates and the problem reoccurs. Also I don't appear to be able to start the control panel either.

    Thursday, May 14, 2009 6:54 PM

Answers

  • Hello M4tthew


    Thank you for visiting our forum today :-).  The core of your issue centers on the line in your Diagnostic Report that reads:

     

    File Scan Data-->
    File Mismatch: C:\Windows\system32\gdi32.dll[6.0.6001.18159]

     

    This means the file has been Tampered, Modified or has become Corrupt. Vista sees this as an attack to bypass its Licensing security.

    To resolve the issue, you need to either repair or replace the file with a known-good one (of the proper file version)

     

    First try repairing Windows using System Restore:

    1)    Reboot Vista into Safe Mode

    2)    Go to Control Panel

    3)    On the left hand side of the Control Panel window, Click on "Classic View"

    4)    Double-click "Backup and Restore Center"

    5)    On the left hand side of the window, click "Repair Windows using system restore"

    6)    Select "Choose Different Restore Point", Put a check in the box that says "Show restore points older than 5 days", select the restore point that corresponds to the date Before you first noticed the issue.

    7)    Click the "Next" button.

    8)    Reboot back into Normal mode

    9)    Vista should no longer be in Reduced Functionality mode

     

    If that doesn't work, we'll try doing a System Scan. The scan will look for bad Vista files and will attempt to repair them, if possible.

    1)    Login to Vista in Normal Mode (not safe mode)

    2)    Launch an Internet Browser

    3)    Type: %windir%\system32\ in the browser's address field

    4)    Scroll down till you find the file cmd.exe

    5)    Right-click the file and select 'Run as Administrator'

    6)    In the CMD window, type: sfc /scannow

    7)    Reboot twice and see if that resolves the issue.

    If neither of these sets of steps resolves the issue, my only other suggestions would be either to contact Vista support at http://support.microsoft.com or reinstall Vista.

     

    Thank you,

     

    Stephen

     


    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    • Marked as answer by Stephen Holm Thursday, May 14, 2009 7:33 PM
    Thursday, May 14, 2009 7:33 PM
  • M4tthew,

    Unfortunately I don't have any other suggestions at this point. This is why I have recommended you to open a support request. The problem which you are experiencing can be better addressed outside of the forum. When you open the support request provide them with  your email address and phone number. Did you run an antivirus scan on your system? If you have try running it a couple more times and see if this detects any malware. 

    As a last resort M4tthew you could backup all of your files and reformat your computer and install Vista again. Again I do apologize that I don't have any further suggestions but please open a support request. 



    Take care and thank you,


    Stephen
    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    • Marked as answer by Stephen Holm Friday, May 15, 2009 4:11 PM
    Friday, May 15, 2009 4:10 PM

All replies

  • very similar problem to mine mate, although under filescan data --> you have a mismatched file, whereas i dont seem to. if you look in some other threads on this forum you may find something that will help you. its annoying not being able to access the control panel eh? good luck on your issue.
    Thursday, May 14, 2009 7:09 PM
  • Hello M4tthew


    Thank you for visiting our forum today :-).  The core of your issue centers on the line in your Diagnostic Report that reads:

     

    File Scan Data-->
    File Mismatch: C:\Windows\system32\gdi32.dll[6.0.6001.18159]

     

    This means the file has been Tampered, Modified or has become Corrupt. Vista sees this as an attack to bypass its Licensing security.

    To resolve the issue, you need to either repair or replace the file with a known-good one (of the proper file version)

     

    First try repairing Windows using System Restore:

    1)    Reboot Vista into Safe Mode

    2)    Go to Control Panel

    3)    On the left hand side of the Control Panel window, Click on "Classic View"

    4)    Double-click "Backup and Restore Center"

    5)    On the left hand side of the window, click "Repair Windows using system restore"

    6)    Select "Choose Different Restore Point", Put a check in the box that says "Show restore points older than 5 days", select the restore point that corresponds to the date Before you first noticed the issue.

    7)    Click the "Next" button.

    8)    Reboot back into Normal mode

    9)    Vista should no longer be in Reduced Functionality mode

     

    If that doesn't work, we'll try doing a System Scan. The scan will look for bad Vista files and will attempt to repair them, if possible.

    1)    Login to Vista in Normal Mode (not safe mode)

    2)    Launch an Internet Browser

    3)    Type: %windir%\system32\ in the browser's address field

    4)    Scroll down till you find the file cmd.exe

    5)    Right-click the file and select 'Run as Administrator'

    6)    In the CMD window, type: sfc /scannow

    7)    Reboot twice and see if that resolves the issue.

    If neither of these sets of steps resolves the issue, my only other suggestions would be either to contact Vista support at http://support.microsoft.com or reinstall Vista.

     

    Thank you,

     

    Stephen

     


    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    • Marked as answer by Stephen Holm Thursday, May 14, 2009 7:33 PM
    Thursday, May 14, 2009 7:33 PM
  • Thanks for the responses. 

    As I stated, rolling back or restoring Vista works, but this leaves me with an out of date and thus vulnerable copy of Vista.  When I reapply the updates the problem reoccurs.  The problem is clearly coming with an official Vista update.  This is not solving the problem at all, merely sweeping it under the carpet.

    I have tried the System scan as well (as this advice seems to be entirely generic) This tells me that nothing is wrong and makes no difference whatsoever. 

    As, frankly, I am not prepared to pay to have a problem solved that was quite clearly caused by an official update combined with the over effective genuine advantage validation process I rather hope that someone will be able to suggest some other course of action.
    Thursday, May 14, 2009 10:13 PM
  • Good Moring M4tthew,


    I don't, currently, know how to fix your issue.  I do, however, have some options for you (and their Pros and Cons).  But first some background on the issue.

      We are seeing more of the "The Software Licensing Service has stopped (and won't restart)" issue recently. Although the Software Licensing Service, itself, is part of the WGA sub-system, the process for starting and stopping services is a Core Vista system and would normally be supported by Vista Support. However this issue is affecting the Genuine status of our users, I would be nice to get to the bottom of why this is happening.

      We have found that we can categorize this into sub-issues by the error message the user gets when he/she tries to restart the Service. We currently know the reason (and the fix) for the "System Error 3" and "System Error 2" types, but we do not have much information on your "System Error 5" type.

     

      This brings me to the options I mentioned.

    1) You can create a (no cost) Service Request http://go.microsoft.com/fwlink/?linkid=52029 , and work (by email) with a WGA Support Engineer to troubleshoot the issue. The goals of this option would be to first, find out as much information on this variation of the issue, and then, try to fix the issue on your computer.

    Pro: You would be helping us understand and develop a fix for this issue.

    Con: It will, most likely, take longer to finally resolve you issue, then the other options.

     

    2) You can go to http://support.microsoft.com  and contact Vista support for assistance. The goal of this option would be solely to resolve your issue.

    Pro: Probably faster resolution then option 1). Hopefully resolution would not involve reinstalling Vista.

    Con: Since you are using a Retail copy of Vista, you may still be under the Free Support period, but if the no-cost support period has expired, any support they provided would, most likely, be paid support.

     

    3) You could reinstall Vista. The goal of this option is to get you resolved as quickly as possible.

    Pro: Fastest resolution

    Con: Having to backup all your important files, reinstalling all your applications, resetting all your setting back to the way you want them and so on.

     

     

    If you decide on Option 1, thank you for assisting us in getting an understanding of this issue.

    If you decide on one of the other options, good luck and please accept my apologies for me not being able to resolve the issue for you.

     

    Thank you,

     

     

    Stephen


    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    Friday, May 15, 2009 4:00 PM
  • Are there any other helpful suggestions?  This problem, and variations of it, have occurred repeatedly and the only response appears to be the cut and paste form letter above which is, to all intents, identical to many others.  I notice that there are few people responding that this advice has done the trick for them and so it is entirely unclear why the advice is still being given as it clearly doesn't work in most situations.  Well obviously, restoring works, but it doesn't solve the problem as it leaves one with a vulnerable unpatched copy of windows which complains about this fact constantly.  This simply isn't satisfactory.  I really do hope that this isn't the pinnacle of Microsoft customer service. 
    Friday, May 15, 2009 4:03 PM
  • M4tthew,

    Unfortunately I don't have any other suggestions at this point. This is why I have recommended you to open a support request. The problem which you are experiencing can be better addressed outside of the forum. When you open the support request provide them with  your email address and phone number. Did you run an antivirus scan on your system? If you have try running it a couple more times and see if this detects any malware. 

    As a last resort M4tthew you could backup all of your files and reformat your computer and install Vista again. Again I do apologize that I don't have any further suggestions but please open a support request. 



    Take care and thank you,


    Stephen
    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    • Marked as answer by Stephen Holm Friday, May 15, 2009 4:11 PM
    Friday, May 15, 2009 4:10 PM
  • Well,

    I have got a response which, ironically, got tagged as spam, which is why I initially missed it.  I used the diagnostics tool as recommended and explained the issue in detail.

    Here's the response I got:

    ---------------------------------------------------------------------------------------------------------------------------

    From: CNTUS.EWEB.EU.UK.EN.CVG.BGL.CS.T01.CUS.00.WB@css.one.microsoft.com
    To:***Removed Email Address**
    CC:
    Subject: RE: SRX1102122207ID -
    Date: Tue, 19 May 2009 22:16:44 -0700

    Dear Sir/Madam,

     

    Thank you for your email issues with validating your copy of Windows Vista™.

     

    I understand your concern. I would like to inform you that Windows Genuine Advantage (WGA) programme has been launched by us as part of our continued effort to raise awareness of counterfeit software and to create a better experience for users of genuine Windows software. I suggest you to follow the onscreen prompts which will take you to a web site that will outline your options.

     

    Please visit the following web link and click on ‘Validate Windows’;

     

    http://www.microsoft.com/genuine/default.aspx?displaylang=en-gb

     

    If your validation is not successful and you feel that you have a genuine copy of Windows XP, please contact one of our WGA experts on 0870 60 10 100 and choose option 0. The lines are open from 8am to 6pm, Monday to Friday, excluding public holidays.

     

    Many thanks for contacting us.

                                              

    Kind regards,  

     

    JACOB RAJ

    Customer Service Professional

    Microsoft Customer Services

    --------------------------------------------------------

     

    Notice the words: 'Windows XP'.  It would be funny if it wasn't so galling.

     

    Any other suggestions?

     

    Thank you,

     

    Matt


     

     

    • Edited by maphuk Wednesday, May 20, 2009 7:17 PM
    • Edited by Stephen Holm Wednesday, May 20, 2009 11:10 PM Removed Email address.
    Wednesday, May 20, 2009 7:11 PM
  • Matt,

    Did you try and call the support agents? The only other recommendation I would have is to reformat the H/D then reinstall Windows. Let us know if you were able to get thru to the number.


    Thank you,

    Stephen
    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    Wednesday, May 20, 2009 11:15 PM