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Genuine Windows XP - Counterfeit Product Key?

    Question

  • I started receiving error message on my work computer, which was upgraded from Windows XP Home to Windows XP Professional.  These error messages state that I may have a counterfeit version of Windows, and attempts at verification at the Windows site produced the following reply:

    "The product key found on this computer was not assigned by Microsoft.

    The Windows product key installed on this computer was not assigned by Microsoft. The key is counterfeit and was most likely generated by a non-sanctioned key generator. If Windows came pre-installed on your computer, learn how to get genuine below."


    What do I need to do to fix this?

    Following the advice given in an earlier thread I found, here are my diagnostic results:



    Diagnostic Report (1.7.0062.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid Product Key
    Validation Code: 8
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-Q9GFR-MDWVJ-R33XY
    Windows Product Key Hash: YDDzwgWOobCqc23nxeMlgSw7eSE=
    Windows Product ID: 55274-640-9633241-23450
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {57EC781B-AC67-498D-A963-E24F15616523}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.59.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: N/A

    Vista BRT Data-->
    Grace Flag: N/A
    Commit: N/A
    Reboot Flag: N/A
    ThreatID(s): N/A
    Wgaer.exe Version: N/A, hr = 0x80070002
    Wgaer.exe Signed By: N/A, hr = 0x80070002

    Notifications Data-->
    Cached Result: 8
    File Exists: Yes
    Version: 1.7.18.5
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 104 Unknown PID
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-2968-80070002_77F760FE-152-80070002_7E90FEE8-175-80070002_025D1FF3-171-1_B4D0AA8B-818-80070057

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\PROGRA~1\MOZILL~1\FIREFOX.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{57EC781B-AC67-498D-A963-E24F15616523}</UGUID><Version>1.7.0062.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-R33XY</PKey><PID>55274-640-9633241-23450</PID><PIDType>1</PIDType><SID>S-1-5-21-1625201193-2941745211-3743617440</SID><SYSTEM><Manufacturer>Compaq Presario 061</Manufacturer><Model>DW254A-ABA SR1010N NA510</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>3.09 </Version><SMBIOSVersion major="2" minor="3"/><Date>20040325000000.000000+000</Date></BIOS><HWID>1EE73E4F01842042</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Compaq</name><model>Presario</model></SBID><OEM/><BRT/></MachineData>      <Software><Office><Result>104</Result><Products><Product GUID="{91120409-6000-11D3-8CFE-0150048383C9}"><LegitResult>104</LegitResult><Name>Microsoft Office Standard Edition 2003</Name><Ver>11</Ver><PidType>0</PidType></Product></Products></Office></Software></GenuineResults> 

    Monday, October 15, 2007 4:45 PM

Answers

  • Hello Loren,

     

    Thank you for posting your diagnostic information. We are sorry to hear about the problem your currently experiencing. Diagnostic results help our team in determining the root cause of your issue. Windows XP Pro keys installed on this computer was not assigned by Microsoft. The key is counterfeit and was most likely generated by a key generator. The product key found on your computer has been detected on multiple computers. Product keys are only allowed to be used on one computer unless otherwise specified in the end user licensing agreement (EULA).   You will find numerous sites where this key has been posted.  Use your favorite search engine and paste in the product key.  Curious do you work for a large company? If so please contact the computer systems administrator as well as your Boss and explain what you have experienced. Also another possible3 scenario.   

                There are situations which can cause Windows and Office to become non-genuine. Let me give one example.  Customers have taken in their systems along with all the software received when purchasing their system. The customer picks up the system and viola' no problems whatsoever until they need to download an update or even a template used with MS Office. Suddenly their system is non-genuine. The customer's computer was not installed with their software but either a blocked Volume Licensing Key (VLK) or a keygen’d product key. Also the software could work for several weeks, months or even a year or more then suddenly becomes blocked. 

     This is why you may be seeing the "Software Counterfeiting" messages on your computer. You will need to uninstall Windows XP Pro and Office before any further complications occur from being non-genuine. As a customer there are several options available for you to get Genuine. For details on the ways to “Get Genuine”, see the web page that outlined your validation failure details or http://www.microsoft.com/genuine .  It will provide all of the possible steps which you can take. Also please review the Validation Advisor for further guidance at:

    https://www.microsoft.com/genuine/selfhelp/ValidationHelp.aspx

          First, if this comes as a total surprise to you, please visit the retailer where you purchased the computer or operating system and let them know the operating system is a counterfeit copy.  Please print a copy of the diagnostic report so you may show them proof for the VLK status. Request they immediately reimburse you and/or provide a Genuine Copy.

     Windows Genuine Advantage (WGA) is here to help protect YOU, our valued customer. It is important for more people like you, who have become victims, to report piracy @ http://www.microsoft.com/piracy/default.mspx  . Microsoft legal will follow up on all leads provided.  Submitting piracy reports will assist in stopping unscrupulous business practices.  You may be eligible for free software if you have high quality counterfeit discs.

     Again, we are sorry to hear about your situation. Please be sure to backup or otherwise offload any data from the hard disk because a clean installation/reimaging will destroy all personal user data on the hard drive. Please don't hesitate re-posting if you need further assistance.

     

    Thank you,

     

    Stephen Holm, MS

    WGA and OGA Forum manager

     

    Monday, October 15, 2007 5:02 PM
  • Loren,

     

    Please work with your Boss and try to locate the website where the software was purchased. I did verify the version you have is non genuine. Also you can also submit a piracy report. In turn you may be eligible for a free software. Please follow the informaiton I provided in my previous post.  Thank you for the feedback Loren.

     

     

     

    STephen Holm, MS

    Monday, October 15, 2007 8:09 PM

All replies

  • Print your MGA Diagnostic report and show it to the person who gave you the invalid, non-genuine product key and request a "genuine" product key.

     

    Validation Status: Invalid Product Key

    Monday, October 15, 2007 4:55 PM
  • Hello Loren,

     

    Thank you for posting your diagnostic information. We are sorry to hear about the problem your currently experiencing. Diagnostic results help our team in determining the root cause of your issue. Windows XP Pro keys installed on this computer was not assigned by Microsoft. The key is counterfeit and was most likely generated by a key generator. The product key found on your computer has been detected on multiple computers. Product keys are only allowed to be used on one computer unless otherwise specified in the end user licensing agreement (EULA).   You will find numerous sites where this key has been posted.  Use your favorite search engine and paste in the product key.  Curious do you work for a large company? If so please contact the computer systems administrator as well as your Boss and explain what you have experienced. Also another possible3 scenario.   

                There are situations which can cause Windows and Office to become non-genuine. Let me give one example.  Customers have taken in their systems along with all the software received when purchasing their system. The customer picks up the system and viola' no problems whatsoever until they need to download an update or even a template used with MS Office. Suddenly their system is non-genuine. The customer's computer was not installed with their software but either a blocked Volume Licensing Key (VLK) or a keygen’d product key. Also the software could work for several weeks, months or even a year or more then suddenly becomes blocked. 

     This is why you may be seeing the "Software Counterfeiting" messages on your computer. You will need to uninstall Windows XP Pro and Office before any further complications occur from being non-genuine. As a customer there are several options available for you to get Genuine. For details on the ways to “Get Genuine”, see the web page that outlined your validation failure details or http://www.microsoft.com/genuine .  It will provide all of the possible steps which you can take. Also please review the Validation Advisor for further guidance at:

    https://www.microsoft.com/genuine/selfhelp/ValidationHelp.aspx

          First, if this comes as a total surprise to you, please visit the retailer where you purchased the computer or operating system and let them know the operating system is a counterfeit copy.  Please print a copy of the diagnostic report so you may show them proof for the VLK status. Request they immediately reimburse you and/or provide a Genuine Copy.

     Windows Genuine Advantage (WGA) is here to help protect YOU, our valued customer. It is important for more people like you, who have become victims, to report piracy @ http://www.microsoft.com/piracy/default.mspx  . Microsoft legal will follow up on all leads provided.  Submitting piracy reports will assist in stopping unscrupulous business practices.  You may be eligible for free software if you have high quality counterfeit discs.

     Again, we are sorry to hear about your situation. Please be sure to backup or otherwise offload any data from the hard disk because a clean installation/reimaging will destroy all personal user data on the hard drive. Please don't hesitate re-posting if you need further assistance.

     

    Thank you,

     

    Stephen Holm, MS

    WGA and OGA Forum manager

     

    Monday, October 15, 2007 5:02 PM
  •  Stephen MS wrote:


    Windows XP Pro keys installed on this computer was not assigned by Microsoft. The key is counterfeit and was most likely generated by a key generator. The product key found on your computer has been detected on multiple computers. Product keys are only allowed to be used on one computer unless otherwise specified in the end user licensing agreement (EULA).   You will find numerous sites where this key has been posted.  Use your favorite search engine and paste in the product key.


    I ran both the entire key and portions of it through Google, Yahoo, and Altavista.  I found zero sites that have posted my key.


     

    Curious do you work for a large company?


    Nope.  I work in a 5-person office.  I personally installed this XP on my computer, which is the only computer in this office that this software has been installed on.  I've checked the installation CD and the booklet with the How-to-Tell site, and if they're counterfeit, then they're really darn good.

     

               

    There are situations which can cause Windows and Office to become non-genuine. Let me give one example.  Customers have taken in their systems along with all the software received when purchasing their system. The customer picks up the system and viola' no problems whatsoever until they need to download an update or even a template used with MS Office.  Suddenly their system is non-genuine. The customer's computer was not installed with their software but either a blocked Volume Licensing Key (VLK) or a keygen’d product key. Also the software could work for several weeks, months or even a year or more then suddenly becomes blocked.


    Actually, this problem did begin when I attempted to install an update or something like that.  I installed this version of Windows a year or so ago, but this 'Your copy has failed validation' thing only began recently.


    First, if this comes as a total surprise to you, please visit the retailer where you purchased the computer or operating system and let them know the operating system is a counterfeit copy.  Please print a copy of the diagnostic report so you may show them proof for the VLK status. Request they immediately reimburse you and/or provide a Genuine Copy.

    I believe my boss bought this version of XP from an online retailer, but like I said above, it was sometime last year.  I will try to dig up its name.

    Monday, October 15, 2007 6:19 PM
  • Loren,

     

    Please work with your Boss and try to locate the website where the software was purchased. I did verify the version you have is non genuine. Also you can also submit a piracy report. In turn you may be eligible for a free software. Please follow the informaiton I provided in my previous post.  Thank you for the feedback Loren.

     

     

     

    STephen Holm, MS

    Monday, October 15, 2007 8:09 PM