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tune up with windows live onecare

    Question

  • when i try to run a tune-up i get an error window entitled Adcanced INF installer which says "error unregistering the OCX".  after i click ok, i soon get another error box that says "inf install failure. reason:access is denied".  i click ok again, but the tune up later stalls on the virus section and never can complete the tune up.

    help????
    Sunday, October 04, 2009 11:03 PM

Answers

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  • Please contact support for help with this problem - 

    How to reach support (FAQ) - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90
    It sounds like there may be a problem with permissions on your PC.
    -steve


    Microsoft MVP Windows Live / Windows Live OneCare, Live Mesh, & MS Security Essentials Forums Moderator
    Monday, October 05, 2009 12:05 AM
    Moderator
  • when i try to run a tune-up i get an error window entitled Adcanced INF installer which says "error unregistering the OCX".  after i click ok, i soon get another error box that says "inf install failure. reason:access is denied".  i click ok again, but the tune up later stalls on the virus section and never can complete the tune up.

    help????

    hi there - I'm having the same problem - can someone help me?  thanks.
    Friday, December 11, 2009 9:44 AM

  • hi there - I'm having the same problem - can someone help me?  thanks.

    Same answer for you:
    Please contact support for help with this problem - 

    How to reach support (FAQ) - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90
    It sounds like there may be a problem with permissions on your PC.
    -steve


    ~ Microsoft MVP Windows Live ~ Windows Live OneCare| Live Mesh|MS Security Essentials Forums Moderator ~
    Friday, December 11, 2009 2:25 PM
    Moderator