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Cannot Activate Windows XP Home edition Service Pack 2

    Question

  •  

    Here's a little story, I had my PC installed with WinXP Home, but it got really slow because of many programs installed and stuff, so I decided to start a new again, I put in a CD mom had bought for WinXP, but when I go to activate Windows it says the code is incorrect, I have done it lots and lots of times, but it keeps saying the code is incorrect.

     

    I tried the code that came with my laptop and the one that came with the CD, both don't work. I basically think it's because the CD was used to install an XP, BUT that WinXP installation was removed. So I have a not working CD now, I need help, I want to activate Windows so I can use Windows Media Player and other programs.

     

    I would appreciate the help.

    Friday, March 02, 2007 12:45 AM

Answers

  • Hi Brandon,

      I've checked out the Key and it looks all good. What I suggest to Activate your Windows is to use the "Activate by Phone" method. Just explain to the Activation Rep that you reinstalled windows and they should issue an override.

    How to activate Windows XP by phone
    To contact a Microsoft customer service representative to activate Windows by phone, follow these steps:

    1. Click 'Start', point to 'All Programs', point to 'Accessories', point to 'System Tools', and then click 'Activate Windows'.
      Or, click the Windows Activation icon in the notification area (aka system Tray).
    2. Click Yes, I want to telephone a customer service representative to active Windows now.  
    3. Follow the steps in the Activate Windows by phone dialog box, and then click Next.
    4. When activation is completed and you receive the following message, click OK.
     "You have successfully activated your copy of Windows".

     

    Thank you,
    Darin Smith
    WGA Forum Program Manager

    ------------------------------------------

    All Users: Please go to http://forums.microsoft.com/Genuine/ShowPost.aspx?PostID=1255325&SiteID=25 before posting a question.
    ------------------------------------------

    Friday, March 02, 2007 9:04 PM
  • Hello Ayip,

      If you are unable to follow the "How to activate Windows XP by phone" steps above, you may want to contact XP Support:

    For XP Home: Go to http://support.microsoft.com/oas/default.aspx?ln=en-us&prid=3219&gprid=37013
    For XP Pro: Go to http://support.microsoft.com/oas/default.aspx?ln=en-us&prid=3518&gprid=185522

    Thank you,
    Darin Smith
    WGA Forum Program Manager

    --------------------------------------------------------

    All Users: Please go to http://forums.microsoft.com/Genuine/ShowPost.aspx?PostID=1255325&SiteID=25 before posting a question.
    --------------------------------------------------------

    • Marked as answer by Carl-S Wednesday, July 23, 2008 11:37 PM
    Monday, March 05, 2007 9:11 PM

All replies

  • Hi,

    Kindly download the WGA Diagnostic Tool from http://go.microsoft.com/fwlink/?linkid=52012.

    Run the tool and click continue.  Post here the result of the diagnostics.

    Friday, March 02, 2007 6:46 AM
  • Diagnostic Report (1.7.0012.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Not Activated
    Detailed Status: N/A
    Windows Product Key: *****-*****-H4W2J-VW4RH-4QKK6
    Windows Product Key Hash: UA6UONG5VKFQWZTzEfc14Z87Hr4=
    Windows Product ID: 76477-OEM-2167255-91422
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 5.1.2600.2.00010300.2.0.hom
    ID: {AB78B2E2-5292-4A75-AA92-B1EF5E078019}
    Is Admin: Yes
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.5.530.0
    Signed By: N/A, hr = 0x800b0100
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-3178-80070002_B4D0AA8B-469-80070002

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Prompt
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{AB78B2E2-5292-4A75-AA92-B1EF5E078019}</UGUID><Version>1.7.0012.0</Version><OS>5.1.2600.2.00010300.2.0.hom</OS><PKey>*****-*****-*****-*****-4QKK6</PKey><PID>76477-OEM-2167255-91422</PID><PIDType>3</PIDType><SID>S-1-5-21-1343024091-1957994488-682003330</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>Presario V2000 (EH458UA#ABA)      </Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.11    </Version><SMBIOSVersion major="2" minor="31"/><Date>20050804000000.000000+000</Date></BIOS><HWID>7CC73007018400CC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData>   <Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults> 

     

    Friday, March 02, 2007 1:32 PM
  • The Product Key it shows is the exact same one on my Laptop at the bottom. And the one I used before Installing WinXP again.
    Friday, March 02, 2007 1:34 PM
  • Hi Brandon,

      I've checked out the Key and it looks all good. What I suggest to Activate your Windows is to use the "Activate by Phone" method. Just explain to the Activation Rep that you reinstalled windows and they should issue an override.

    How to activate Windows XP by phone
    To contact a Microsoft customer service representative to activate Windows by phone, follow these steps:

    1. Click 'Start', point to 'All Programs', point to 'Accessories', point to 'System Tools', and then click 'Activate Windows'.
      Or, click the Windows Activation icon in the notification area (aka system Tray).
    2. Click Yes, I want to telephone a customer service representative to active Windows now.  
    3. Follow the steps in the Activate Windows by phone dialog box, and then click Next.
    4. When activation is completed and you receive the following message, click OK.
     "You have successfully activated your copy of Windows".

     

    Thank you,
    Darin Smith
    WGA Forum Program Manager

    ------------------------------------------

    All Users: Please go to http://forums.microsoft.com/Genuine/ShowPost.aspx?PostID=1255325&SiteID=25 before posting a question.
    ------------------------------------------

    Friday, March 02, 2007 9:04 PM
  • Thank you!

     

    I just got my Windows activated! :D

    Friday, March 02, 2007 10:10 PM
  • I carnt find Activate windows !!! and its not in my system tray !!! Help i want activate it by Phone...

     

    thanks Ayip

    Saturday, March 03, 2007 12:36 PM
  • Hello Ayip,

      If you are unable to follow the "How to activate Windows XP by phone" steps above, you may want to contact XP Support:

    For XP Home: Go to http://support.microsoft.com/oas/default.aspx?ln=en-us&prid=3219&gprid=37013
    For XP Pro: Go to http://support.microsoft.com/oas/default.aspx?ln=en-us&prid=3518&gprid=185522

    Thank you,
    Darin Smith
    WGA Forum Program Manager

    --------------------------------------------------------

    All Users: Please go to http://forums.microsoft.com/Genuine/ShowPost.aspx?PostID=1255325&SiteID=25 before posting a question.
    --------------------------------------------------------

    • Marked as answer by Carl-S Wednesday, July 23, 2008 11:37 PM
    Monday, March 05, 2007 9:11 PM