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Build 7600 - Windows not Genuine, BUT IT IS

    Question

  • I bought an Advent laptop form Currys in the UK (a mjor high street retailer) in March. Brand new, pre-loaded with Windows 7. All activated and working fine for 8 months until yesterday when, as I was just using it as normal, desktop goes black and it tells me my copy of Windows is not genuine and asks me re-enter activation code. Done that but it doesn't work. Tried restoring system to a point before it happened but that didn't work. I've looked at all the other people who've had problems with this but no one seems to ahve actually explained why this happens and how to fix it. Please, please help. What is going on? Why does this happen? How can I fix it? And how can I make sure it doesn't happen again?

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-XFQDR-PJ794-8447M
    Windows Product Key Hash: LVvE4tx6kQ/wSugKQc0w694kAF4=
    Windows Product ID: 00359-OEM-8992687-00304
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010300.0.0.003
    ID: {B0276468-FDB1-4C82-885A-AD8B8C14D90A}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000000
    Build lab: 7600.win7_gdr.100618-1621
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 102
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_B4D0AA8B-920-80070057

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{B0276468-FDB1-4C82-885A-AD8B8C14D90A}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-8447M</PKey><PID>00359-OEM-8992687-00304</PID><PIDType>2</PIDType><SID>S-1-5-21-314996790-2685926555-2941332650</SID><SYSTEM><Manufacturer>Advent                          </Manufacturer><Model>Roma                            </Model></SYSTEM><BIOS><Manufacturer>Phoenix                      </Manufacturer><Version>1.06AD</Version><SMBIOSVersion major="2" minor="5"/><Date>20091116000000.000000+000</Date></BIOS><HWID>54BB3607018400F8</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DSGLTD</OEMID><OEMTableID>DSGWIND7</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>102</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00178-926-800304-02-2057-7600.0000-2902010
    Installation ID: 008782262451118694951032828652495134564835599544505521
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 8447M
    License Status: Notification
    Notification Reason: 0xC004F063.
    Remaining Windows rearm count: 1
    Trusted time: 17/11/2010 15:25:29

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 9:3:2010 15:23
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: LgAAAAEAAQABAAIAAAABAAAAAgABAAEAJJR2SnrwVtq4Tqb4qv9YNRJHrqlWuA==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   PTLTD     APIC 
      FACP   INTEL   CRESTLNE
      HPET   INTEL   CRESTLNE
      BOOT   PTLTD   $SBFTBL$
      MCFG   INTEL   CRESTLNE
      SLIC   DSGLTD  DSGWIND7
      SSDT   BrtRef  DD01BRT
      SSDT   BrtRef  DD01BRT
      SSDT   BrtRef  DD01BRT
      SSDT   BrtRef  DD01BRT

    Wednesday, November 17, 2010 4:15 PM

Answers

  • "dan_gilbert" wrote in message news:68ac999c-2e18-4721-8d38-4a8dcfb26806...

    I bought an Advent laptop form Currys in the UK (a mjor high street retailer) in March. Brand new, pre-loaded with Windows 7. All activated and working fine for 8 months until yesterday when, as I was just using it as normal, desktop goes black and it tells me my copy of Windows is not genuine and asks me re-enter activation code. Done that but it doesn't work. Tried restoring system to a point before it happened but that didn't work. I've looked at all the other people who've had problems with this but no one seems to ahve actually explained why this happens and how to fix it. Please, please help. What is going on? Why does this happen? How can I fix it? And how can I make sure it doesn't happen again?

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-XFQDR-PJ794-8447M
    Windows Product Key Hash: LVvE4tx6kQ/wSugKQc0w694kAF4=
    Windows Product ID: 00359-OEM-8992687-00304
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010300.0.0.003

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Partial Product Key: 8447M
    License Status: Notification
    Notification Reason: 0xC004F063.
    Remaining Windows rearm count: 1
    Trusted time: 17/11/2010 15:25:29

    Are you running Daemon Tools, Alcohol 120%, or similar programs? - they are known to cause the 0xC004F063 error message (at least in Vista). Uninstalling them usually cures the problem.
     
    If not, then you should be able to get around the problem by changing the Product Key to the on on your COA sticker -
    Go to the System Properties page, and at the bottom, follow the link to Change Product Key.
    You will need to activate by phone.

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, November 17, 2010 4:31 PM

All replies

  • "dan_gilbert" wrote in message news:68ac999c-2e18-4721-8d38-4a8dcfb26806...

    I bought an Advent laptop form Currys in the UK (a mjor high street retailer) in March. Brand new, pre-loaded with Windows 7. All activated and working fine for 8 months until yesterday when, as I was just using it as normal, desktop goes black and it tells me my copy of Windows is not genuine and asks me re-enter activation code. Done that but it doesn't work. Tried restoring system to a point before it happened but that didn't work. I've looked at all the other people who've had problems with this but no one seems to ahve actually explained why this happens and how to fix it. Please, please help. What is going on? Why does this happen? How can I fix it? And how can I make sure it doesn't happen again?

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-XFQDR-PJ794-8447M
    Windows Product Key Hash: LVvE4tx6kQ/wSugKQc0w694kAF4=
    Windows Product ID: 00359-OEM-8992687-00304
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010300.0.0.003

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Partial Product Key: 8447M
    License Status: Notification
    Notification Reason: 0xC004F063.
    Remaining Windows rearm count: 1
    Trusted time: 17/11/2010 15:25:29

    Are you running Daemon Tools, Alcohol 120%, or similar programs? - they are known to cause the 0xC004F063 error message (at least in Vista). Uninstalling them usually cures the problem.
     
    If not, then you should be able to get around the problem by changing the Product Key to the on on your COA sticker -
    Go to the System Properties page, and at the bottom, follow the link to Change Product Key.
    You will need to activate by phone.

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, November 17, 2010 4:31 PM
  • No reply from the Original Poster.

    Issue is assumed to be resolved.


    Darin MS
    Tuesday, November 23, 2010 7:28 PM
  • OP posted the same topic in sevenforums and MS Answers too.

    http://www.sevenforums.com/windows-updates-activation/125418-build-7600-windows-not-genuine-any-proper-answers.html

    http://social.answers.microsoft.com/Forums/en/w7install/thread/774e0b71-1a9f-4573-8f20-7311aa225a5a

     

    Wednesday, December 08, 2010 8:30 PM