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The Software Licensing Service reported that license evaluation failed. Error 0xC004E003.Hlp!

    Question

  • Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: 0xc004c4a8
    Windows Product Key: *****-*****-GJQQX-9DYQ4-H9MQD
    Windows Product Key Hash: qRzQG5hpfzV4OyKihHkSQJhFV50=
    Windows Product ID: 89576-OEM-7332141-00232
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6002.2.00010100.2.0.006
    ID: {D49E72C4-5ADF-41B0-9B9C-227E879DABF2}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Business
    Architecture: 0x00000000
    Build lab: 6002.lh_sp2rc.090130-1715
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Professional Plus 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: B4D0AA8B-604-645_B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{D49E72C4-5ADF-41B0-9B9C-227E879DABF2}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010100.2.0.006</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-H9MQD</PKey><PID>89576-OEM-7332141-00232</PID><PIDType>2</PIDType><SID>S-1-5-21-2802646888-1758708505-3596231596</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>TECRA M10</Model></SYSTEM><BIOS><Manufacturer>TOSHIBA</Manufacturer><Version>Version 1.50</Version><SMBIOSVersion major="2" minor="5"/><Date>20080808000000.000000+000</Date></BIOS><HWID>F7323507018400FA</HWID><UserLCID>4809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Malay Peninsula Standard Time(GMT+08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>TOSHIB</OEMID><OEMTableID>A0064   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0011-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Plus 2007</Name><Ver>12</Ver><Val>71295ECC7FA9F75</Val><Hash>oiReP0XQqQM33IixJqHqr9NLgaw=</Hash><Pid>89446-954-0155226-65038</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6002.16670
    Name: Windows(TM) Vista, Business edition
    Description: Windows Operating System - Vista, OEM_SLP channel
    Activation ID: fd3bcb98-5c55-4b2d-ae32-a4515e3c17a3
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89576-00146-321-400232-02-18441-6002.0000-1552010
    Installation ID: 000183563444404056467210788474701665338346691661065576
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
    Partial Product Key: H9MQD
    License Status: Unlicensed

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: OAAAAAEABAABAAIAAQABAAAAAwABAAEAeqhe/WYNELaOrlZ+EB4gU/arGOzy9Px3SpLUnaxWKoU=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            TOSHIB        A0064  
      FACP            TOSHIB        A0064  
      HPET            TOSHIB        A0064  
      BOOT            TOSHIB        A0064  
      MCFG            TOSHIB        A0064  
      SSDT            TOSHIB        A0064  
      TCPA            TOSHIB        A0064  
      SLIC            TOSHIB        A0064  
      SSDT            TOSHIB        A0064  
      SSDT            TOSHIB        A0064  
      SSDT            TOSHIB        A0064  

    My Computer auto shuts down( about 2 hours everytime). I have a black screen as my background everytime. Can't access some of the softwares.
    Friday, June 04, 2010 3:04 AM

Answers

  • No, the problem for this customer is that they are still using the Service Pack 2 Release Candidate.

    Build lab: 6002.lh_sp2rc.090130-1715

    This is not a Non-Genuine issue. It is a "Pre-release software expiring" issue.

    Please uninstall the Service Pack 2 Release Candidate and then install the released version of Service Pack 2.

    For additional help, please see the Service Pack for Vista support page at http://support.microsoft.com/ph/11732#tab1

    Thank you, 


    Darin MS
    Friday, June 04, 2010 7:04 PM

All replies

  • "Joshh Needs Help Urgently" wrote in message news:6e088b87-4415-4bfb-92ba-39615b4bd9b1...
    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: 0xc004c4a8
    Windows Product Key: *****-*****-GJQQX-9DYQ4-H9MQD
    Windows Product Key Hash: qRzQG5hpfzV4OyKihHkSQJhFV50=
    Windows Product ID: 89576-OEM-7332141-00232
    Windows Product ID Type: 2
    Windows License Type: OEM SLP

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            TOSHIB        A0064  
      FACP            TOSHIB        A0064  
      HPET            TOSHIB        A0064  
      BOOT            TOSHIB        A0064  
      MCFG            TOSHIB        A0064  
      SSDT            TOSHIB        A0064  
      TCPA            TOSHIB        A0064  
      SLIC            TOSHIB        A0064  
      SSDT            TOSHIB        A0064  
      SSDT            TOSHIB        A0064  
      SSDT            TOSHIB        A0064  

    My Computer auto shuts down( about 2 hours everytime). I have a black screen as my background everytime. Can't access some of the softwares.
    That last comment made me think this was a Win7 install issue - Win7 Beta's are currently expiring, and before expiry they will reboot every two hours. You haven't uninstalled W7 from that machine, have you? (just in case it's a hangover).
     
    I can't see anything wrong with that report other than the Online Validation Code of 0xc004c4a8 - which implies that the computer is unable to access the BIOS Information store for some reason, and therefore can't Self-Activate the way it's supposed to, using the manufacturer's own Product Key. This could be because you updated the BIOS, or a number of other reasons.
     
    In that case, the best action is to use the CoA Key on the sticky label attached to your PC to re-activate Windows using that key instead.
     
     To do this, follow these instructions:-
    (provided by Darin Smith - Forum Owner)
    <quote>
    Alternate steps to change the product key
     
     
    1)    Click the Start button
     
    2)    Type: slui.exe 3 and hit the Enter key
     
    3)    Type in the Product key from the sticker on your computer
     
    4)    Click the Next button.
     
    5)    You will be asked if want to Activate, click ok
     
    6)    It will attempt to Activate by the internet and will return an Invalid Key error (this is ok, continue to step 7)
     
    7)    Click the Start button
     
    8)    Type: slui.exe 4 and hit the Enter key
     
    9)    Select your location in the drop down menu and click the Next button
     
    10) The next screen provides the number to call to Activate by Phone
     
     
     
    NOTE: when you call that number, you will first hear an Automated Voice. If the Automated Voice gives you an option to talk to a Live Activation Rep., select that option. If not, do not enter any numbers. This should force the Automated Voice to transfer you to a Live Activation Rep. Trying to Activate thru the Automated Voice will not work, in your case; only thru the Live Activation Rep. will your Activation be successful.
    </quote>
     
    Good Luck
    --
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Friday, June 04, 2010 7:11 AM
  • No, the problem for this customer is that they are still using the Service Pack 2 Release Candidate.

    Build lab: 6002.lh_sp2rc.090130-1715

    This is not a Non-Genuine issue. It is a "Pre-release software expiring" issue.

    Please uninstall the Service Pack 2 Release Candidate and then install the released version of Service Pack 2.

    For additional help, please see the Service Pack for Vista support page at http://support.microsoft.com/ph/11732#tab1

    Thank you, 


    Darin MS
    Friday, June 04, 2010 7:04 PM
  • "Darin Smith MS" wrote in message news:b74d381c-4755-497b-93d6-3243c5bba32e...

    No, the problem for this customer is that they are still using the Service Pack 2 Release Candidate.

    I did wonder about RC first - and then rejected it :) Duh!
     
    definitely not enough caffeine!
     
    That is going to mean some major hassle for the OP? -uninstalling the RC/SP means that he's going to have to uninstall the post-SP patches prior, doesn't it?, not to mention reinstalling them afterwards.

    --
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Friday, June 04, 2010 10:56 PM
  • To be honest, I don't know.

      I understand it's needed to be able to stamp out as many bugs as possible, but Beta software (especally beta software that is installed inside Non-Beta software) generally makes my head hurt. I dislike that most people seem to feel that 'Beta version' means the same as a 'Trial version' and then get mad when the beta software messes up and they loss all thier data. 


    Darin MS
    Tuesday, June 08, 2010 9:36 PM
  • "Darin Smith MS" wrote in message news:6e8335b8-713d-4913-9269-0ec145332148...

     I dislike that most people seem to feel that 'Beta version' means the same as a 'Trial version' and then get mad when the beta software messes up and they loss all thier data. 


    You and me both!

    --
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, June 09, 2010 5:38 AM