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Unable to install update - Windows Genuine Advantage Validation Tool (KB2647753, KB2732487, KB2729094, KB2732500)

    Question

  • I am having problems installing updates for Windows 7 for x64-based Systems: KB2647753, KB2732487, KB2729094, KB2732500.  When I attempt to install the updates individually I get into a loop which implies their is a licencing problem with Windows 7 installation.  The GenuineCheck.exe problem reports:

    "This version of the Windows Genuine Advantage validation tool is no longer supported.  Please download the newest version and ensure your system clock is accurate."

    I have run MSDiag.exe which generates the follow report:  [I've removed some of the licence key information from the report marked with <**cut**>

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-PWB9R-4K7W4-2BT4J
    Windows Product Key Hash: jlJIE69lzaXsu5B+X11cktZP6u8=
    Windows Product ID: 00359-OEM-<**cut**>-00015
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {8F3E34B1-415F-41B6-8128-0F503E0FFE1F}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.120503-2030
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Professional Edition 2003 - 119 Cryptographics Error
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: <**cut**>

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: D:\Users\Power\AppData\Local\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{8F3E34B1-415F-41B6-8128-0F503E0FFE1F}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-2BT4J</PKey><PID>00359-OEM-<**cut**>-00015</PID><PIDType>2</PIDType><SID>S-1-5-21-2774599765-3218687334-1828580283</SID><SYSTEM><Manufacturer>SAMSUNG ELECTRONICS CO., LTD.</Manufacturer><Model>RF511/RF411/RF711</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>15HX.M042.20120302.SSH</Version><SMBIOSVersion major="2" minor="7"/><Date>20120302000000.000000+000</Date></BIOS><HWID>8F9D3707018400FE</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>SECCSD</OEMID><OEMTableID>LH43STAR</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>119</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>5DA6119B416570C</Val><Hash>v7zQEG9OdY/fVyHv3B0knGMAYVA=</Hash><Pid>70145-OEM-5790241-87288</Pid><PidType>6</PidType></Product></Products><Applications><App Id="15" Version="11" Result="100"/><App Id="16" Version="11" Result="100"/><App Id="18" Version="11" Result="100"/><App Id="19" Version="11" Result="100"/><App Id="1A" Version="11" Result="100"/><App Id="1B" Version="11" Result="100"/><App Id="44" Version="11" Result="100"/></Applications></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00178-926-800015-02-1033-7601.0000-2012011
    Installation ID: 001001907644512735042361309695217282217234253253897571
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 2BT4J
    License Status: Licensed
    Remaining Windows rearm count: 3
    Trusted time: 18/08/2012 12:15:23

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 6:7:2012 20:40
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MgAAAAIAAQABAAEAAQACAAAAAgABAAEAln1ganL+QqWCOk4VFjhMvyzirmY8BMh0LnM=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC SECCSD LH43STAR
      FACP SECCSD LH43STAR
      HPET SECCSD LH43STAR
      MCFG SECCSD LH43STAR
      SLIC SECCSD LH43STAR
      SSDT PmRef Cpu0Ist
      SSDT PmRef Cpu0Ist

    Saturday, August 18, 2012 12:13 PM

Answers

  • I discovered the solution to this problem a short time ago and wanted to share with everyone so that you are not led on a wild goose chase.  The solution is very simple.

    Microsoft forgot to change the URL to point to the new validation software.  When you arrive at the old validation page after you press "Continue" on the Validation Required page, just go to the URL and change "exe-validation" to "genuine-validation" and press return.

    Example:

    Old Link - http://www.microsoft.com/en-us/download/exe-validation.aspx?id=30491

    New Link - http://www.microsoft.com/en-us/download/genuine-validation.aspx?id=30491

    Note:  The ID will be different depending on what update you are downloading.

    Please let me know if this works for everyone.

    Steve


    Saturday, October 20, 2012 3:29 PM
  • PLease change your Default Browser to Internet Explorer for downloads from the MS Download Center.

    There appears to have been an update somewhere which breaks the ActiveX capabilities in other browsers.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Saturday, August 18, 2012 1:18 PM

All replies

  • PLease change your Default Browser to Internet Explorer for downloads from the MS Download Center.

    There appears to have been an update somewhere which breaks the ActiveX capabilities in other browsers.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Saturday, August 18, 2012 1:18 PM
  • Thanks Noel. I think a bit of clarification is in order. First off, if you access MS Download Center using a browser that is not IE, you will be prompted to download the GenuineCheck.exe. Seems fair, right? Only you won't be able to run it! However if you use IE to access the download site, the validation tool gets installed in IE as an ActiveX control. Then validation works, right there within the browser. Then you can manually install the update and hopefully end this wretched cycle of updating forever.
    • Edited by willum070 Saturday, August 18, 2012 5:51 PM
    Saturday, August 18, 2012 5:41 PM
  • I used all browsers, used all combinations. It doesn't work at all!
    
    Sunday, August 19, 2012 3:06 PM
  • 'it doesn't work' doens't tell us anything -

    WHAT doesn't work?

    validation?

    the GenuineCheck.exe? (it won't, in Win7)

    The download?

    The install?


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Sunday, August 19, 2012 3:55 PM
  • I'm having the exact same issue.  I am definitely running a legitimate copy of Windows.  Attempting to download this update: Update for Windows 7 (KB2529073).  It goes to the Genuine Windows Validation screen.  I download the GenuineCheck.exe and run it and then it says "The Version of the Windows Genuine Advantage validation tool is no longer supported.  Please download the newest version and ensure that your system clock is accurate."  Windows 7 SP1 IE9 and FF 14 produce the same error.

    Monday, August 20, 2012 12:33 PM
  • Check your validation status by going to www.microsoft.com/genuine/validate

    If that fails, go to the diagnostics page at www.microsoft.com/genuine/diag and see what it has to say.

    then either start a new thread with the results, and an MGADiag report, or go back to the download page - What AV are you using? have you recently had any infections? have you checked your system for malware?


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Monday, August 20, 2012 12:54 PM
  • Same here.  W7 FF 14.0.1 produces the no longer supported problem for the validation tool as described above.  IE 9.0.8112.16421CO 64 bit puts an information bar at bottom.  I allow installation.  I allow windows to run the exe.  Then it asks if I want IE to be my default browser, I said no.  End of process.  No more.  Kaput. Nothing.  Still can't manually install KB2647753, still suffering forced reboots, broken install, reverting, all as described by others.  Tried redoing the installation, no longer get the make default option, program just seems to do nothing.  Going back to the KB2647752 page and attempting to install just tries to re do the validation tool again.
    Monday, August 20, 2012 10:24 PM
  • For the umpteenth time in the past four days...

    You MUST use IE for validation.

    Allow it to become default - you can always switch it back later - and it will happily download the ActiveX tool and run it, and your 'Continue' button will magically turn into a 'Download' button before your very eyes.

    Once the download has started you can do what you like :)

    If you can't find the edfault option - go to Internet Options >Programs> Set Programs >Internet Explorer and set all options


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth



    Monday, August 20, 2012 10:29 PM
  • I did use IE, and as stated above, " Tried redoing the installation, no longer get the make default option, program just seems to do nothing."  Maybe MS should just try to make something that actually works, just saying.  :-((((

    So I did this

    "If you can't find the edfault option - go to Internet Options >Programs> Set Programs >Internet Explorer and set all options"

    and ran the validation again from IE.  No difference.  Still no request to allow active x.  Still just get nothing (after allowing the install on the information bar in IE and allowing Windows to run the exe).  Still can't manually install the KB2647753 update.

    Thank you for your help

    Monday, August 20, 2012 10:44 PM
  • The activeX doesn't require a permission - the button should just change colour from brown/red to green and change from Continue to Download. - you then (surprisingly enough) need to click on it to start the download.

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth


    Monday, August 20, 2012 10:52 PM
  • We are not on the same page.

    From KB2647753 download page I click continue.  I get the Install GWVC page. I click install in the information bar. I allow the program to make changes to computer from user account control.  I get the Install GCWV page back again.  If I return to the KB2647753 page the continue button is still brown/red and does the same thing, no changes, we get to do this all over again.  Using IE and IE is set to default browser

    Monday, August 20, 2012 11:03 PM
  • My procedure - using IE9/Win7/MSE all pretty much at default settings.

    open http://www.microsoft.com/en-gb/download/details.aspx?id=29152

    click on Continue

    page refreshes and the Continue butten has changed to Download and I can click on that.

    You must have blocked ActiveX ( or your User Agent String is lying to the MS servers - check it at http://www.useragentstring.com/ using IE)

    If it still fails, go to the Diagnostics page at www.microsoft.com/genuine/diag and see if it finds any problems - if so, follow the advice, and then try validation at www.microsoft.com/genuine/validate then go back and try your download again.



    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Monday, August 20, 2012 11:14 PM
  • The user agent thing is over my head.  Total gibberish.

    The diag site reports all passed.

    genuine/validate page.... I've done that before, but why not do it again...  no joy.  It runs.  I get a page for MSE, which I already have.  I go back to the KB page.  No joy.  No download.

    Monday, August 20, 2012 11:29 PM
  • I'm in the same boat as Jan.

    I keep getting errors about not being able to install a handful of the latest updates. So I'm going to the site to try and do it manually.

    When I go to the download site for one of he updates, I click on "continue" which leads me to a page to install ActiveX. I click on "install" and my computer asks me if I want to allow it, which I do. Then it leads me back to the same page. If I refresh, we go through it all again. If I go back to the download page, we go through it all again.

    I have  gone to www.microsoft.com/genuine/diag and it all checks out.

    I have gone to usersagent and it all confirms what it is supposed to.

    I have tried running Microsoft Fix It, and it's still running 30 minutes later doing who knows what.

    Ultimately the issue that got me here is that I can't install the latest updates, and the MS Genuine Validation Tool is no longer supported and the Microsoft Genuine Advantage Diagnostics tool doesn't give me a code I can use, but it all checks out as valid.

    Win 7 x64

    Error Code 80071A90 (from the failed downloads)

    And yes, I'm doing this all from IE.

    I feel like I'm going in circles trying to perform what should be, and always has been, a simple task.

    Tuesday, August 21, 2012 12:46 PM
  • In that case try this

    Open internet options.

    In the Security tab, select 'Reset all zones' (if it's greyed out, then it's already a default)

    In the Programs tab, click on Set Programs, and set Internet Explorer to have ALL its defaults.

    In the Programs tab, click on 'Restore Advanced Settings'

    Click Apply, and OK

    Now open Internet Explorer, and go to the download site - what exactly happens?


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Tuesday, August 21, 2012 5:38 PM
  • I too was having this issue and now found something that worked for me.  

    History...For a few reboots, I let Windows Update do its thing and try to install these updates.  They appeared to download okay and upon reboot, installs of KB 2732487, KB2729094, and KB2647753 are reported as failed.

    No problem, I have seen this before and typically just do a manual download, install, reboot and BAM, all fixed.   This time, however,  was different and this  did not work.

    I too was initially using Firefox as my default and attempted the download and validation.   I too, received the outdated validation error.  WHAT?   Now to let's see what the Google brings up for such MS nonsense?

    I eventually, after wasting 20 more minutes of my valuable time that MS seems little to care about, I end up here with the suggestion to default IE and try again.   Hey, now I thinking positive and I forge ahead with this bit of advice. 

    Well, the optimism was soon crushed as I passed validation, downloaded the updates, rebooted and then passed Go.   Updates still failed!  Ohhh, did I mention that I also passed Genuine MS Software - Diagnostic Site and MS Genuine Advantage Diagnostics Tool here : http://www.microsoft.com/genuine/diag/RunDiags.aspx?displaylang=en  and here http://go.microsoft.com/fwlink/?linkid=52012

    SOLUTIONL  Per advice from this thread, I also attempted Methods 1, 2 and 3 (Rolled into one): http://answers.microsoft.com/en-us/windows/forum/windows_7-windows_update/windows-update-fails-with-error-code-is-8007054f/15368edc-4945-4f4a-871d-90e0ee310dd9

    I rolled all three in to one by passing SFC check,  disabling MS Security essentials and performing Clean Boot!  Appears Clean Boot may have been the ticket!  Wooohoooo!  Thank you MS employees for another job well done and making me jump through hoops!

    Explain this to me MS staff?   How in the world to you believe an average MS Windows consumer is going to go through hoops like:

    "2.Type the following command, and then press ENTER:
    findstr /c:"[SR]" %windir%\Logs\CBS\CBS.log >%userprofile%\Desktop\sfcdetails.txt"

    Why are you folks still smoking that DOS weed up there in Redmond?  Like Really...That is soooo 80s Dude!   What fraction of your consumer base do you actually believe have the capability to make up for your issues like  this?     I say this on behalf of my 71 year old Mother,  "C My : & fget  ANewPerspective.now"

    At least write a small batch program or executable that users can download and run some of these commands….

    Take care and peace to all that may find this post helpful!
    Ray

    Tuesday, August 21, 2012 6:12 PM
  • Hey Ray,

    Thanks for your post, but when trying to execute the command, is says that access is denied. Any suggestions?

    Thanks!

    Tuesday, August 21, 2012 7:10 PM
  • Copy the file to your desktop and work on it there - it's easier :)

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Tuesday, August 21, 2012 7:34 PM
  • I've found the file and copied it to my desktop; however, when I try to access the file, it opens for a VERY brief second and then disappears. Furthermore, what do I do then should this file remain open? 


    • Edited by JakeSK Tuesday, August 21, 2012 8:41 PM
    Tuesday, August 21, 2012 8:40 PM
  • If you use the command as presented, it creates a new file "sfcdetails.txt" on the desktop which you can read in Notepad. It's unlikely to make much sense to you though :(

    Your best bet is to upload the original copy CBS.log file to your SkyDrive, and post a link in your reply - someone will take a look and see how bad the damage is. (there's a lot of detail that the exgtracted data misses out on which can be relevant)


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Tuesday, August 21, 2012 9:01 PM
  • Thanks for the quick reply's Noel. With regard to my problem,  there is no log for me to look at. There was/is nothing copied to my desktop or anywhere else (that I can see). Even doing a search for a CBS.log offers nothing to copy and past to the forum.

    Tuesday, August 21, 2012 9:46 PM
  • The CBS.log file should be at C:\Windows\Logs\CBS\CBS.log

    The sfcdetail.txt file should be on your desktop


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Tuesday, August 21, 2012 10:42 PM
  • Per the instructions of Noel, below is a link to the CBS Log:

    https://skydrive.live.com/redir?resid=2C72983615B9BD3A!658&authkey=!AMyd4GDkTXewb20

    I'm hoping that I did that correctly and it offers some help with this problem of mine!?

    Thanks in advance for your time.

    Tuesday, August 21, 2012 11:16 PM
  • It's actually the CBS.persist.log file you uploaded - but it'll do for a start :) - which is the history file, rather than the 'current' file.

    I won't be able to look at it until sometime tomorrow (it's bedtime here) - but I'll get back to you at some point.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Tuesday, August 21, 2012 11:27 PM
  • This is what I have for the path you gave me:

    

    Please let me know which of these you need. Thanks again Noel and I'll speak with you tomorrow? Have a good night!

    Tuesday, August 21, 2012 11:45 PM
  • It's very unusual to get that many persist.log files in that short a space of time - they normally only get created every 10 days (but because of the number of problems I'm seeing, it may be a file-size thing, rather than a time-based thing)

    Please let me have the first one timed after you ran SFC.

    If you look at the filename, the timestamp is year:month:day:hour:min:sec  i.e  CbsPersist_yyyymmddhhss


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Wednesday, August 22, 2012 12:27 AM
  • I think that it's is the same as the one I posted to earlier (?), but her it is anyways:

    https://skydrive.live.com/redir?resid=2C72983615B9BD3A!660&authkey=!AC0yTHL0sjLIv4s

    This is the CbsPersist_20120820203315 file - second from the top

    Wednesday, August 22, 2012 1:44 AM
  • is there an answer or what? i am also getting the unsupported version message for Windows Genuine Advantage. this is really annoying. i am quite able technically to follow most directions on these boards time-allowing, but nothing here works. i'm using IE. i've reset it to default even though that is just ridiculous to be suggested as a fix. it doesn't help. i got here trying to solve another problem with USB transfers getting interrupted before completion. I wanted to test out http://www.microsoft.com/en-us/download/details.aspx?id=3689 but was prompted first to validate with Windows Genuine Advantage. So one problem leads to another and another. This is insane! Most people I know wouldn't even try going online to look up all these useless fixes. I try and it's all a waste of time. This perfect content for an Apple vs PC commercial. I'm just trying to run a business and don't have time for your hassles. 

    1) Can't install Windows Genuine Advantage (unsupported version message; no ActiveX option despite following instructions posted here)

    2) Cannot transfer files reliably to USB devices without premature disconnection and disruption of the transfer process. The most basic of processes - copying files to an external device. These problems are just unbelievable!

    Wednesday, August 22, 2012 6:55 AM
  • I have completed all the steps that was here, and the only problem i have is that the information line that is supposed to pop up so i can install the activex controller doesn`t pop up.. :/

    Wednesday, August 22, 2012 1:37 PM
  • It is completely and totally absurd that IE would need to be set as the default browser, this is not true in any way. Keep whatever default you have and just manually open IE(32 bit) to do the validation.

    www.microsoft.com/genuine/diag will check IE to be sure you have ALMOST everything setup properly. Fix anything that doesn't say "Passed".

    www.microsoft.com/genuine/validate will check to be sure you have a genuine copy of Windows.

    It should also be noted that the "Install the Genuine Windows Validation Component" screen is majorly outdated. ActiveX controls are no longer installed the way described on the screen and the Alternate Method no longer works with Windows 7 and has never worked with Windows 8. So unless you are Fred Flintstone or updating your grandma's or the government's computer, this screen will provide you with no assistance what so ever.

    Now for the ALMOST part. If you are running 32 bit Windows the above will tell you all you need to know. If "C:\Program Files (x86)\" folder exists, then you are running a 64 bit version of Windows and the below applies to you. The "C:\Program Files (x86)\" folder contains the 32 bit programs including a 32 bit version of IE. At the time of this writing, the Guanine Advantage Checker is most definitely a 32 bit ActiveX control and the very example of why ActiveX is a failure. YOU MUST US THE 32 BIT VERSION OF IE.

    Using IE(64 bit) "C:\Program Files\Internet Explorer\iexplore.exe" on 64 bit PCs this is the default browser and most links rightfully point to this version.
    The plugin would popup, I click install, the install pops up a windows security box, I click yes, the site stays at the "Install the Genuine Windows Validation Component" screen and does nothing. Trying this several times will always yield the same results. It just doesn't work.

    Using IE(32 bit) "C:\Program Files (x86)\Internet Explorer\iexplore.exe" on 64 bit PCs
    On the same box with no changes to anything and smash bam alacazam it just worked.

    Michael A Griffey
    Software Engineer


    Wednesday, August 22, 2012 6:35 PM
  • So. . . Thanks to Michael, I was able to download the updates. However, when restarting my computer to complete the install, it still stops at 15% progress and reverts!? 

    What to do now????


    • Edited by JakeSK Wednesday, August 22, 2012 10:44 PM
    Wednesday, August 22, 2012 10:42 PM
  • Best thing would be to post details in the specialist Windows Updates forum at

    http://answers.microsoft.com/en-us/windows/forum/windows_7-windows_update

    where experts can assist.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Wednesday, August 22, 2012 10:54 PM
  • Splendid. . . ! Thanks for all the help Noel!
    Thursday, August 23, 2012 12:21 AM
  • You're welcome, Jake - good luck!

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Thursday, August 23, 2012 8:35 AM
  • Michael, I just wanted to say thank you. The trick for me -- and I'm sure for many others -- was running IE(32) instead of IE(64). Hard to believe MS hasn't done something better than having the ActiveX control silently fail to install.

    Thomas

    Tuesday, August 28, 2012 3:22 PM
  • Hey Guys, you don't need to follow any complicated procedure, just install the updates individually and reboot your system after each update. It worked for me fine.
    Thursday, August 30, 2012 5:30 AM
  • Noel, you are absolutely wrong on this matter.  I used IE (version 9) and it was my default browser, and I still ran into the problems described here ("The Version of the Windows Genuine Advantage validation tool is no longer supported.  Please download the newest version and ensure that your system clock is accurate.").

    Wednesday, September 12, 2012 4:56 PM
  • Exactly!  This is something that should be SO simple and it is maddeningly turning into an exercise in pure frustration.  I have a completely legitimate copy of Windows (I'm on a company computer that is enrolled in the Windows365 program) and I can't do something that I should.  FAIL.  
    Wednesday, September 12, 2012 5:00 PM
  • Exactly this!  MS has completely lost touch with reality if they expect us to do all of these steps to do a very simple task...with software that is ABSOLUTELY 100% legit.  Absurd business model.
    Wednesday, September 12, 2012 5:03 PM
  • Check your validation status by going to www.microsoft.com/genuine/validate

    If that fails, go to the diagnostics page at www.microsoft.com/genuine/diag and see what it has to say.

    then either start a new thread with the results, and an MGADiag report, or go back to the download page - What AV are you using? have you recently had any infections? have you checked your system for malware?


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Noel, that is a dumb response on your part.

    The guy is having a problem with a program, genuinecheck.exe that he downloaded right now saying it's expired. He is not looking for a workaround.  MS must fix the defective file on their website. 

    I have the same problem and I am not looking for a workaround either.  The problem must be fixed, not worked around.

    If you download this program from this page and run it

    http://www.microsoft.com/en-us/download/exe-validation.aspx?id=7716

    You will see the problem. That program must not return an error like it does, it must return the correct validation code as designed.

    That you would have as many points as you have and would suggest a stupid workaround reflects badly on you. 


    • Edited by Steevo88 Thursday, September 13, 2012 6:35 PM
    Thursday, September 13, 2012 6:32 PM
  • For the umpteenth time in the past four days...

    You MUST use IE for validation.

    Allow it to become default - you can always switch it back later - and it will happily download the ActiveX tool and run it, and your 'Continue' button will magically turn into a 'Download' button before your very eyes.

    Once the download has started you can do what you like :)

    If you can't find the edfault option - go to Internet Options >Programs> Set Programs >Internet Explorer and set all options


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth



    That is not true at all. You are giving incorrect answers.

    The genuincheck.exe program is not dependent on any web browser. 

    The problem is a defective program that is being downloaded daily by 10s or 100s of thousands of people. 

    That program needs to be fixed by someone who actually works at Microsoft. Until that happens this will continue.


    • Edited by Steevo88 Thursday, September 13, 2012 10:30 PM
    Thursday, September 13, 2012 7:39 PM
  • See: Contact Microsoft directly and discuss your issue directly with them.

    Carey Frisch

    Thursday, September 13, 2012 8:26 PM
  • See: Contact Microsoft directly and discuss your issue directly with them.

    Carey Frisch

    If that is somehow the contact info for whomever is responsible for the content of Microsoft's web server that might be valid.  But it's not, it's just support contacts, where someone will try to help me with the problem I have.  Clearly by working around rather than fixing the problem. Ridiculous.

    If you have contact with Microsoft's webmaster, please put it forth.  I don't need Microsoft support.  That's just ridiculous.

    Friday, September 14, 2012 12:18 AM
  • same problem here - this version of . . . no longer supported . . . - i see people posting their diagnostics, but has anyone solved the problem? i'm using an out of the box laptop and was able to have my validation confirmed through the ms site, but get the same error message re newest version when i return to the download center validation tool; i am likewise extremely frustrated, a business owner with no time to lose a day troubleshooting microsoft's failure to fix it's validation tool, and there are no good answers in these forums. i've now spent an hour looking into this issue, and it looks like it's going to take a good deal more time before the issue is resolved. i'm guessing that someone must have been able to solve the problem but perhaps they never came back to post the solution? Does anyone know how to get these updates downloaded?!!! Nothing works here!!! 

    Monday, September 17, 2012 6:00 PM
  • oddly enough, the "download validation tool" worked when I tried it again after setting browser default to IE.  After this, I clicked download and it did not take me back to the validation code page.  Rather, it simply told me that the update I was directed to download has already been installed.  This is ridiculous, because it was an alert from my MS Action Center that directed me to download update KB2506014 after "windows has stopped working properly."  It may be worth noting also that I did not find any update downloaded today, the day I attempted to follow the update prompts, and that I do not find the above-listed update on the long list of "recent updates" in view update history.  I am, in fact, concerned I do have malware still embedded, despite running an offline system clean that verified trojans were removed.  But this update prompt came to me today, and is specifically described as solving the problem of embedded malware that remains after a full system clean.  I'm going to restart and hopefully find the desired update installed.  If not, I give up.
    Monday, September 17, 2012 6:24 PM
  • Did you actually bother to read teh response which said to

    USE INTERNET EXPLORER 32-BIT FOR ALL VALIDATION-RELATED MATTERS.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Monday, September 17, 2012 6:31 PM
  • Hi,

    I too am unable to install a batch of Windows updates and have been trying to download and install the three of them individually, but can't get past the "expired version" of Windows Genuine Validation. (First of all, I have to agree that MS should fix their invalid program download rather than forcing users through hoops to work around it. But hey, I'll play the game if it gets me back to normal, secure operation.)

    So I made IE my default browser, reset everything to defaults, then discovered I need to install IE 32-bit. But MS won't let me run the IE 9 32-bit installer on my 64-bit Win 7 system. It says "This version of setup doesn't support your Windows system type (32-bit/64-bit)." 

    Obviously the workaround isn't complicated enough. There must be a workaround for the workaround to make the workaround work around the original problem... ;^) Please don't ask me to install 32-bit Windows...

    Please help: this is getting silly. And as someone else commented above, how can unsophisticated Windows users possibly deal with this thread?

    Saturday, September 22, 2012 12:19 PM
  • Apologies. I forgot that 32-bit IE is already installed and accessible via the Search box -- some other post on some other thread reminded me of this. Using this, I now seem to be able to install the failed updates. Sorry to muddy the waters here,m but my original comments about the complexity of this mess still apply.
    Saturday, September 22, 2012 12:30 PM
  • Nope, I'm wrong again. Using the 32-bit IE trick I was able to install the first of my uninstallable fixes (KB2719857). It requested a reboot which I did. The next recommended fixes were KB2735855 and KB2741355. In each case, when I ran their installers in the 32-bit IE environment, the installer said something like "This fix is not applicable to your system." Yet Windows Update recommends them and tries to install them, failing with an 800B0100 error.

    Any ideas?

    Saturday, September 22, 2012 12:53 PM
  • The point is not to install the patches in the 32-bit arena, but to DOWNLOAD them that way - they can then be installed as required.

    If you've been forcing installation as 32-bit apps, it's no wonder that the install fails


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Saturday, September 22, 2012 5:18 PM
  • OK, that's got it now. I'd been assuming that the installer infrastructure could differentiate between a 32-bit browser and a 64-bit Windows. I'd actually been downloading a 32-bit update, exiting IE and running the downloaded file and it still didn't work. Once I figured that out and downloaded the right update, all was sweet. Many thanks, Noel, for getting me there.
    Saturday, September 22, 2012 11:44 PM
  • Glad to hear it - good luck!

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Sunday, September 23, 2012 12:08 AM
  • So let me get this straight, even though I have a valid copy of Windows 7 Ultimate and paid quite a chunk of change for it, I have to reconfigure my system to default back to Internet Explorer and my download manager back to IE just to get a stupid help file reader? This is really not very well thought out. I validated through Microsoft numerous times, but this implementation no longer works in that format? One of the reasons I reject using IE and Windows phones is quite simply they are unwieldy tools. I can use Chrome to manage my browser settings and contacts from one simple login regardless of what machine I am on. I don't have to purchase more software.

    Best Regards =)


    • Edited by KewlToyZ Monday, October 01, 2012 10:59 PM
    Monday, October 01, 2012 10:47 PM
  • As far as I am aware, there is no definite need to reset the default - merely to use IE32-bit. If it then fails without setting it as default, then try again once having set it as default.

    Microsoft appear to have 'accidentally' broken the ability of other browsers to conduct ActiveX control validation in the normal way - possibly as a result of the massive rewriting that has been done preparing the whole of the site for Windows 8. Hopefully it will be fixed soon - but don't hold your breath.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Tuesday, October 02, 2012 10:59 AM
  • for anyone looking for "winhlp32.exe" for win 7 and having problems getting around the activation error described in this post, the file is available here without any trouble at all:

    http://news.softpedia.com/news/Download-Windows-7-RTM-WinHlp32-exe-124459.shtml

    ...joe

    Thursday, October 11, 2012 4:34 AM
  • Hi,

    I am having the same problem attempting to download the Windows XP Service Pack 2 Support Tools.

    I'm downloading them from here:

    http://www.microsoft.com/en-us/download/details.aspx?id=18546

    I have tried this from three different machines, two are Windows 7, x64, IE9. One from Windows XP, IE8.

    I get the same results, which are that I get thrown through to running the Windows Genuine Advantage Executable, which fails with the infamous message "This version of the Windows Genuine Advantage validation tool is no longer supported.  Please download the newest version and ensure your system clock is accurate."

    - Internet Explorer is the 32-bit version.

    - Internet Explorer is the default browser.

    - Internet Explorer Security settings have been reset to default.

    - http://www.microsoft.com is in the trusted zone.

    - Windows Genuine Advantage checks run fine, and report no problems.

    Is there another location I can get these files from?

    dave.

    Friday, October 19, 2012 11:00 AM
  • I have no problem with that link?

    Try using this one instead, in case it's a stuck cookie or similar... (I've found that I actually have problems with the en-gb download , but the en-us one works fie - they are the same file)

    http://www.microsoft.com/en-gb/download/details.aspx?id=18546


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Friday, October 19, 2012 11:28 AM
  • Hi,

    Thanks for the en-gb link, but I get the same results.

    In the end, I found the files I needed on a non-Microsoft download site.

    Having to rely on third-party sites to download Microsoft support files is somewhat less than ideal, but will have to "do" until MS can fix the download site validation process.

    Regards,

    dave.

    • Proposed as answer by ytwins Friday, October 19, 2012 5:30 PM
    • Unproposed as answer by ytwins Friday, October 19, 2012 5:30 PM
    Friday, October 19, 2012 12:55 PM
  • I discovered the solution to this problem a short time ago and wanted to share with everyone so that you are not led on a wild goose chase.  The solution is very simple.

    Microsoft forgot to change the URL to point to the new validation software.  When you arrive at the old validation page after you press "Continue" on the Validation Required page, just go to the URL and change "exe-validation" to "genuine-validation" and press return.

    Example:

    Old Link - http://www.microsoft.com/en-us/download/exe-validation.aspx?id=30491

    New Link - http://www.microsoft.com/en-us/download/genuine-validation.aspx?id=30491

    Note:  The ID will be different depending on what update you are downloading.

    Please let me know if this works for everyone.

    Steve


    Saturday, October 20, 2012 3:29 PM
  • Well done that man!

     :)

    Now all we have to do is get MS to fix the site!


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Saturday, October 20, 2012 3:35 PM
  • Noel,

    I'm new to the forum, so is there a way to do a broadcast of the solution to the other threads?

    Cheers,

    Steve

    Saturday, October 20, 2012 3:49 PM
  • I appreciate all the suggestions of contributors; but especially yours as it is the only one to work for me!!
    Saturday, October 20, 2012 7:23 PM
  • Sir: You win an entire Internet. Thank you for a solution that worked immediately, the first time, and saved me hours of hunting through idiot responses on dozens of fora.

    Saturday, October 20, 2012 11:59 PM
  • Just scroll up to "Tech Mgr" solution to the problem -

    Or if you want to test what we all are talking about - try on your own computer to download any of the updates ......

    Monday, October 22, 2012 9:04 AM
  • Noel, that is a dumb response on your part.

    The guy is having a problem with a program, genuinecheck.exe that he downloaded right now saying it's expired. He is not looking for a workaround.  MS must fix the defective file on their website. 

    I have the same problem and I am not looking for a workaround either.  The problem must be fixed, not worked around.

    If you download this program from this page and run it

    http://www.microsoft.com/en-us/download/exe-validation.aspx?id=7716

    You will see the problem. That program must not return an error like it does, it must return the correct validation code as designed.

    That you would have as many points as you have and would suggest a stupid workaround reflects badly on you. 

    Running 32-bit Vista here, and after downloading "genuinecheck.exe", I get the (exact same) message of "genuinecheck.exe" no longer being supported.

    Steevo88,

    Microsoft just wants people to use IE. That is the reason why they refuse to update "genuinecheck.exe".

    -edit: I am trying to download this fix: http://support.microsoft.com/kb/932406/en-us

    • Edited by Kris Dee Monday, October 22, 2012 10:14 PM
    Monday, October 22, 2012 10:13 PM
  • I discovered the solution to this problem a short time ago and wanted to share with everyone so that you are not led on a wild goose chase.  The solution is very simple.

    Microsoft forgot to change the URL to point to the new validation software.  When you arrive at the old validation page after you press "Continue" on the Validation Required page, just go to the URL and change "exe-validation" to "genuine-validation" and press return.

    Example:

    Old Link - http://www.microsoft.com/en-us/download/exe-validation.aspx?id=30491

    New Link - http://www.microsoft.com/en-us/download/genuine-validation.aspx?id=30491

    Note:  The ID will be different depending on what update you are downloading.

    Please let me know if this works for everyone.

    Steve


    saved my day :-) im really wanna say THANKS

    i download a file and changed the link for the page where the genuine.. was to download, long nothing than back to website of download...

    so i did not need to download any genuine... (activex)<- i think did the job

    but now the download is my and im back to work thanks ;-)))    <3

    Tuesday, October 23, 2012 7:59 PM
  • Yo, Thank you so much for the post-back. I'm trying to test something using Windows Virtual PC and I couldn't get a SIMPLE download to work because of this stupid problem. tried manually installing, multiple browsers, etc, etc. I was about to go on a rampage; found your link, change it , and volia.

    Much Respect!

    ~Nick


    nm

    Wednesday, October 24, 2012 1:59 PM
  • Thank for the post it helps!

    I was trying to download Mobile
    Center 6.1 with Mozilla and Chrome and both were prompted to download
    Genuine Check but the .exe file failed to run. So I open up the download
    page in IE. The link is

    http://www.microsoft.com/en-us/download/exe-validation.aspx?id=14

    And in IE I change it to

    http://www.microsoft.com/en-us/download/genuine-validation.aspx?id=14

    And then I clicked Continue and ta-da everything worked on itself :D

    This is also the only time I found IE useful.

    Wednesday, December 19, 2012 1:07 AM
  • Here's what fixed it for me (Win7 x64, IE10)... I had to take IE10 out of Protected Mode (uncheck that option on both the Security tab and Advanced tab), quit out of IE10, open task manager and kill the iexplore.exe processes still using 500+MB of memory each, then restart IE10... after that the Genuine Validation ActiveX addon, which runs after the UAC prompt, finishes correctly and takes me to the window with the Download (instead of Continue) button. 

    That doesn't make the GenuineCheck.exe from the alternate method work (it still says it's outdated), but the ActiveX add-on works like it should... so apparently that control is 32-bit only, won't run in full 64-bit mode... but doesn't bother throwing an error - it just quietly fails.

    So... now to go back into Internet Options, check the Protected Mode options again and restart IE 10 so it's running a 64-bit window with 64-bit tabs again.  :)

    Thursday, October 10, 2013 4:14 AM
  • Here's what fixed it for me (Win7 x64, IE10)... I had to take IE10 out of Protected Mode (uncheck that option on both the Security tab and Advanced tab), quit out of IE10, open task manager and kill the iexplore.exe processes still using 500+MB of memory each, then restart IE10... after that the Genuine Validation ActiveX addon, which runs after the UAC prompt, finishes correctly and takes me to the window with the Download (instead of Continue) button. 

    That doesn't make the GenuineCheck.exe from the alternate method work (it still says it's outdated), but the ActiveX add-on works like it should... so apparently that control is 32-bit only, won't run in full 64-bit mode... but doesn't bother throwing an error - it just quietly fails.

    So... now to go back into Internet Options, check the Protected Mode options again and restart IE 10 so it's running a 64-bit window with 64-bit tabs again.  :)

    ..and the initial instructions were to USE 32-BIT IE. - not 64-bit.

    If you'd followed those instructions, they would have worked, without reducing your security for the duration.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Friday, October 11, 2013 10:22 PM