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Product Key doesn't work!!

    Question

  •  

    Hi.. My computer crashed about 3 weeks ago, and I got this computer-guy at school to look at it.. It now seems that he installed a pirate-copied version of Windows Premium, because it crashed again, and it said that it wasn't a genuine Windows. So I went to Office Depot and got a genuine one.. And that seemed to do the trick.. But now, small windows keep popping up, telling me that i have to verify my Windows Vista before it'll shut down. I tried entering the Product Key that came with the cd, but it didn't work.. I have read other messages here, and i know i'm not the only one. Here's mu diagnostic report. I'm grateful for all the help I can getSmile

     

    Diagnostic Report (1.7.0069.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: 0x0
    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-XK376-TJ7T4-76PKF
    Windows Product Key Hash: 5QFdDDGgO8Pgmj93aZhOuZ69dH0=
    Windows Product ID: 89578-022-5000027-71429
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.0.6000.2.00010300.0.0.003
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {80940B6A-60BF-483A-9FDF-10A54392E111}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6000.vista_gdr.071023-1545
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-2920-80070002_025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{80940B6A-60BF-483A-9FDF-10A54392E111}</UGUID><Version>1.7.0069.0</Version><OS>6.0.6000.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-76PKF</PKey><PID>89578-022-5000027-71429</PID><PIDType>5</PIDType><SID>S-1-5-21-2486364692-3051327523-4184611011</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Pavilion dv6000 (GH912EA#UUW)  </Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.27     </Version><SMBIOSVersion major="2" minor="4"/><Date>20070626000000.000000+000</Date></BIOS><HWID>AF313507018400EE</HWID><UserLCID>0414</UserLCID><SystemLCID>0C0A</SystemLCID><TimeZone>Hora estándar Europa Occidental(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><BRT/></MachineData><Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

     

    Thursday, March 13, 2008 2:55 AM

Answers

  • Hello Maria Bekkis,

     

      When a user installs Vista, the installer askes the user to enter the Product Key that came with the software. 

     

      ~If the user enters the Product Key, the Installer reads the key and knows what version of Vista to install (Home Basic, Ultimate...so on) and if it is an Upgrade or Full install.  If the key was for an Upgrade, the Installer will look on the computer for an older version of Windows that is valid to be upgrade from.

     

      ~If the user decides not to enter a Product Key (also known as a Keyless install), the installer doesn't know what version of Vista to install, so it askes the user to select which version they want to install. The installer still doesn't know if the install should be an Upgrade or a Full Version, so it defaults to a Full version install. 

      At that point, Vista uses it's own Default product key for the Version of Vista that the user selected. This default product key can not be activated and only allows Vista to run for 30 days and then go into reduced functionality. To continue using that install of Vista, the user must change the default product key to a Full Product Key that is Valid for that Version of Vista (i.e.  Home Basic key for a Home Basic Vista, Ultimate key for Ultimate Vista...so on) Note: If the user tried to enter a Upgrade key, then that current install will not accept it because that Vista is a Full install.

     

      In your situation, you did not enter a key when you installed Vista Home Premium. I know this because the last 5 digits of the Product Key, listed in your Diagnostic Report, is 76PKF. That is the Default product key used by Vista when installing Home Premium when the user did not entered a product key during install.

     

      There is One of Three possible scenarios, that could be causing your issue:

     

    1) You have not tried the change the Default product key to the Full version product key that came with your copy of Vista Home Premium. To do so, click the "Start" button, Right-click "Computer", select "Properties" and then click "Change product key" (located at the bottom right hand corner of the window).

     

    or

     

    2) When you installed Vista without entering your Product Key, the installer ask which version of Vista to install and you selected Home Premium, but the version of Vista, that you bought was not Home Premium (maybe Home Basic or Ultimate). Therefore, when you try to change the default product key to the Product Key that came with the copy of Vista, Vista rejects the key because the key is for a different version then Home Premium.

     

    or

     

    3) The copy of Vista, that you bought, was an Upgrade version of Home Premium. Since you did a Keyless install, the installer did not know to do an Upgrade install and defaulted to a Full install. Therefore, when you tried to change the product key from the default key to the Upgrade key, Vista rejected it because a Upgrade key will not work in a Full install of Vista.

     

    With the information that you have provided (and without seeing your product key), I can not tell you which scenario is the one that is causing your problem. (NOTE: Please DO NOT post your product key in a public forum) So, please read the above 3 scenarios and decide which one is the true cause.

     

    Thank you,

    Darin Smith

    WGA Forum Manager

    Thursday, March 13, 2008 10:00 PM
  • Contact the manufacturer of your PC and request their Windows Vista OEM recovery disc designed for your PC.
    Carey Frisch
    Thursday, June 18, 2009 2:56 AM

All replies

  • Please visit http://www.winsupersite.com/showcase/winvista_upgrade_clean.asp

    and follow the instructions under Step 2: Upgrade.

    Thursday, March 13, 2008 1:20 PM
  • Hello Maria Bekkis,

     

      When a user installs Vista, the installer askes the user to enter the Product Key that came with the software. 

     

      ~If the user enters the Product Key, the Installer reads the key and knows what version of Vista to install (Home Basic, Ultimate...so on) and if it is an Upgrade or Full install.  If the key was for an Upgrade, the Installer will look on the computer for an older version of Windows that is valid to be upgrade from.

     

      ~If the user decides not to enter a Product Key (also known as a Keyless install), the installer doesn't know what version of Vista to install, so it askes the user to select which version they want to install. The installer still doesn't know if the install should be an Upgrade or a Full Version, so it defaults to a Full version install. 

      At that point, Vista uses it's own Default product key for the Version of Vista that the user selected. This default product key can not be activated and only allows Vista to run for 30 days and then go into reduced functionality. To continue using that install of Vista, the user must change the default product key to a Full Product Key that is Valid for that Version of Vista (i.e.  Home Basic key for a Home Basic Vista, Ultimate key for Ultimate Vista...so on) Note: If the user tried to enter a Upgrade key, then that current install will not accept it because that Vista is a Full install.

     

      In your situation, you did not enter a key when you installed Vista Home Premium. I know this because the last 5 digits of the Product Key, listed in your Diagnostic Report, is 76PKF. That is the Default product key used by Vista when installing Home Premium when the user did not entered a product key during install.

     

      There is One of Three possible scenarios, that could be causing your issue:

     

    1) You have not tried the change the Default product key to the Full version product key that came with your copy of Vista Home Premium. To do so, click the "Start" button, Right-click "Computer", select "Properties" and then click "Change product key" (located at the bottom right hand corner of the window).

     

    or

     

    2) When you installed Vista without entering your Product Key, the installer ask which version of Vista to install and you selected Home Premium, but the version of Vista, that you bought was not Home Premium (maybe Home Basic or Ultimate). Therefore, when you try to change the default product key to the Product Key that came with the copy of Vista, Vista rejects the key because the key is for a different version then Home Premium.

     

    or

     

    3) The copy of Vista, that you bought, was an Upgrade version of Home Premium. Since you did a Keyless install, the installer did not know to do an Upgrade install and defaulted to a Full install. Therefore, when you tried to change the product key from the default key to the Upgrade key, Vista rejected it because a Upgrade key will not work in a Full install of Vista.

     

    With the information that you have provided (and without seeing your product key), I can not tell you which scenario is the one that is causing your problem. (NOTE: Please DO NOT post your product key in a public forum) So, please read the above 3 scenarios and decide which one is the true cause.

     

    Thank you,

    Darin Smith

    WGA Forum Manager

    Thursday, March 13, 2008 10:00 PM
  • I'm having a similar problem. I tried to re-install vista using the upgrade disc that came with my pc. Its asking for the product key. When I enter the product key it says that its invalid. I've checked 100 times and I'm entering it correctly off the side of my PC. Whats wrong?
    Sunday, June 14, 2009 5:02 AM
  • Contact the manufacturer of your PC and request their Windows Vista OEM recovery disc designed for your PC.
    Carey Frisch
    Thursday, June 18, 2009 2:56 AM
  • Hello Maria Bekkis,

     

      When a user installs Vista, the installer askes the user to enter the Product Key that came with the software. 

     

      ~If the user enters the Product Key, the Installer reads the key and knows what version of Vista to install (Home Basic, Ultimate...so on) and if it is an Upgrade or Full install.  If the key was for an Upgrade, the Installer will look on the computer for an older version of Windows that is valid to be upgrade from.

     

      ~If the user decides not to enter a Product Key (also known as a Keyless install), the installer doesn't know what version of Vista to install, so it askes the user to select which version they want to install. The installer still doesn't know if the install should be an Upgrade or a Full Version, so it defaults to a Full version install. 

      At that point, Vista uses it's own Default product key for the Version of Vista that the user selected. This default product key can not be activated and only allows Vista to run for 30 days and then go into reduced functionality. To continue using that install of Vista, the user must change the default product key to a Full Product Key that is Valid for that Version of Vista (i.e.  Home Basic key for a Home Basic Vista, Ultimate key for Ultimate Vista...so on) Note: If the user tried to enter a Upgrade key, then that current install will not accept it because that Vista is a Full install.

     

      In your situation, you did not enter a key when you installed Vista Home Premium. I know this because the last 5 digits of the Product Key, listed in your Diagnostic Report, is 76PKF. That is the Default product key used by Vista when installing Home Premium when the user did not entered a product key during install.

     

      There is One of Three possible scenarios, that could be causing your issue:

     

    1) You have not tried the change the Default product key to the Full version product key that came with your copy of Vista Home Premium. To do so, click the "Start" button, Right-click "Computer", select "Properties" and then click "Change product key" (located at the bottom right hand corner of the window).

     

    or

     

    2) When you installed Vista without entering your Product Key, the installer ask which version of Vista to install and you selected Home Premium, but the version of Vista, that you bought was not Home Premium (maybe Home Basic or Ultimate). Therefore, when you try to change the default product key to the Product Key that came with the copy of Vista, Vista rejects the key because the key is for a different version then Home Premium.

     

    or

     

    3) The copy of Vista, that you bought, was an Upgrade version of Home Premium. Since you did a Keyless install, the installer did not know to do an Upgrade install and defaulted to a Full install. Therefore, when you tried to change the product key from the default key to the Upgrade key, Vista rejected it because a Upgrade key will not work in a Full install of Vista.

     

    With the information that you have provided (and without seeing your product key), I can not tell you which scenario is the one that is causing your problem. (NOTE: Please DO NOT post your product key in a public forum) So, please read the above 3 scenarios and decide which one is the true cause.

     

    Thank you,

    Darin Smith

    WGA Forum 

    Hello i am Ryan, i have done what you said on number1,and it is the righ scenario,but it still say its a valid key.What do i do?

    Friday, June 11, 2010 5:09 PM
  • Hello Maria Bekkis,

     

      When a user installs Vista, the installer askes the user to enter the Product Key that came with the software. 

     

      ~If the user enters the Product Key, the Installer reads the key and knows what version of Vista to install (Home Basic, Ultimate...so on) and if it is an Upgrade or Full install.  If the key was for an Upgrade, the Installer will look on the computer for an older version of Windows that is valid to be upgrade from.

     

      ~If the user decides not to enter a Product Key (also known as a Keyless install), the installer doesn't know what version of Vista to install, so it askes the user to select which version they want to install. The installer still doesn't know if the install should be an Upgrade or a Full Version, so it defaults to a Full version install. 

      At that point, Vista uses it's own Default product key for the Version of Vista that the user selected. This default product key can not be activated and only allows Vista to run for 30 days and then go into reduced functionality. To continue using that install of Vista, the user must change the default product key to a Full Product Key that is Valid for that Version of Vista (i.e.  Home Basic key for a Home Basic Vista, Ultimate key for Ultimate Vista...so on) Note: If the user tried to enter a Upgrade key, then that current install will not accept it because that Vista is a Full install.

     

      In your situation, you did not enter a key when you installed Vista Home Premium. I know this because the last 5 digits of the Product Key, listed in your Diagnostic Report, is 76PKF. That is the Default product key used by Vista when installing Home Premium when the user did not entered a product key during install.

     

      There is One of Three possible scenarios, that could be causing your issue:

     

    1) You have not tried the change the Default product key to the Full version product key that came with your copy of Vista Home Premium. To do so, click the "Start" button, Right-click "Computer", select "Properties" and then click "Change product key" (located at the bottom right hand corner of the window).

     

    or

     

    2) When you installed Vista without entering your Product Key, the installer ask which version of Vista to install and you selected Home Premium, but the version of Vista, that you bought was not Home Premium (maybe Home Basic or Ultimate). Therefore, when you try to change the default product key to the Product Key that came with the copy of Vista, Vista rejects the key because the key is for a different version then Home Premium.

     

    or

     

    3) The copy of Vista, that you bought, was an Upgrade version of Home Premium. Since you did a Keyless install, the installer did not know to do an Upgrade install and defaulted to a Full install. Therefore, when you tried to change the product key from the default key to the Upgrade key, Vista rejected it because a Upgrade key will not work in a Full install of Vista.

     

    With the information that you have provided (and without seeing your product key), I can not tell you which scenario is the one that is causing your problem. (NOTE: Please DO NOT post your product key in a public forum) So, please read the above 3 scenarios and decide which one is the true cause.

     

    Thank you,

    Darin Smith

    WGA Forum 

    Hello i am Ryan, i have done what you said on number1,and it is the righ scenario,but it still say its a valid key.What do i do?

     

    It say my change was success full but it still say its a valid code on my microsof powerpoint.

    do you know what to do?

     


    Friday, June 11, 2010 5:14 PM
  • Hello Ryan MUFC,

    What do you do?

    Please start a new thread, then run the mgadiag utility and paste the report into your thread.  Also, provide a succinct description of the problem that you are experiencing.

    In order to receive the best support, we request all users initially download and run the Genuine Diagnostics tool at this link http://go.microsoft.com/fwlink/?linkid=52012. Click "Run" to download and start the Utility.  When asked, click the "Continue" button.  When the utility completes its run, click the "Copy" button, then come back here and paste the report into your post.


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    Friday, June 11, 2010 6:25 PM
  • "RYAN MUFC" wrote in message news:f72c525b-6e9d-4daa-8d41-0b8c076a04a0...

    my change was success full but it still say its a valid code on my microsof powerpoint.

    do you know what to do?

     



    Please repost your problem with PowerPoint activation in the Office Genuine Advantage forum
     
    Specialist there will be able to assist
    --
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Saturday, June 12, 2010 9:41 AM