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computer asking me for product key after 3 years

    Question

  • here is the Diagnostic Report (1.9.0019.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50

    Cached Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-3RBY2-BGQ2R-DR9M6
    Windows Product Key Hash: EYIpz/47G03lWRAOmk3kg+lR7Rc=
    Windows Product ID: 89578-OEM-7332157-00141
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6000.2.00010300.0.0.003
    ID: {74C2517C-8652-43E4-BF8F-938432F7E556}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6000.vista_gdr.091208-0542
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{74C2517C-8652-43E4-BF8F-938432F7E556}</UGUID><Version>1.9.0019.0</Version><OS>6.0.6000.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-DR9M6</PKey><PID>89578-OEM-7332157-00141</PID><PIDType>2</PIDType><SID>S-1-5-21-2466086814-1208383719-3785334480</SID><SYSTEM><Manufacturer>Gateway                         </Manufacturer><Model>Blade-K8F                       </Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>84.05   </Version><SMBIOSVersion major="2" minor="4"/><Date>20061101000000.000000+000</Date></BIOS><HWID>CF333507018400EE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>GATEWA</OEMID><OEMTableID>SYSTEM  </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6000.16509
    Name: Windows(TM) Vista, HomePremium edition
    Description: Windows Operating System - Vista, OEM_SLP channel
    Activation ID: bffdc375-bbd5-499d-8ef1-4f37b61c895f
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89578-00146-321-500141-02-1033-6000.0000-0292010
    Installation ID: 016034908222870286286142447731619346273075333064056542
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkId=57201
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkId=57203
    Use License URL: http://go.microsoft.com/fwlink/?LinkId=57205
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkId=57204
    Partial Product Key: DR9M6
    License Status: Unlicensed

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: MgAAAAEAAgABAAEAAQABAAAAAwABAAEAnJ+020j9ngZeP1bpshry9Cbs9hl416xW+vw=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: no, invalid SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   GATEWA  SYSTEM 
      FACP   GATEWA  SYSTEM 
      MCFG   GATEWA  SYSTEM 
      SSDT   GATEWA  SYSTEM 
      SLIC   GATEWA  SYSTEM 


    Any idea whereI should go from here
    (product came with computer)

    Thank you

    Tuesday, February 16, 2010 3:18 PM

Answers

  • So I called microsoft before I read this.

    They told me my key was blocked and I need to call gateway to get a new liscence.
    Gateway said there is nothing they can do, So I called microsoft back.
    Microsoft said that my key was blocked because it has been used over 100 times..
    Now they say I need to buy a new os

    Ok, tell me if I'm wrong.

    Since windows came pre-installed isn't the key just a generic key used by gateway on many different computers with this version of windows.
    Yes, the Microsoft support person you talked to gave you bad information. He just put your OEM key thru our tool and the tool said the key was blocked. (Which it is because you can not use the OEM SLP key to Activate against Microsoft Activation servers.  It's meant to self-activate as described in my above post.) The support person did not take the time to find out why it was blocked.   I Apologize for him giving you incorrect information.

    Also I don't have a start button to get me to the point stated by darin smith. 
    I just have a black screen with a window that gives me the option to get on the internet for help or to put in a product key.

    thanks again


    If you do not have access to the start button, just replace step #1 and #7 (in my original post) with

    a) Click the option that opens an Internet Browser
    b) Type: %windir%\system32 into the address field
    c) Find and run the file named cmd.exe

       2)    Type: slui.exe 3 and hit the Enter key
       3)    Type in the Product key from the sticker on your computer
       4)    Click the Next button.
       5)    You will be asked if want to Activate, click ok
       6)    It will attempt to Activate by the internet and will return an Invalid Key error (this is ok, continue to step 7)


    a) Return to the Internet Browser
    b) Type: %windir%\system32 into the address field
    c) Find and run the file named cmd.exe

       8)    Type: slui.exe 4 and hit the Enter key
       9)    Select your location in the drop down menu and click the Next button
       10)  The next screen provides the number to call to Activate by Phone

    Thank you,
    Darin MS

    Wednesday, February 17, 2010 10:21 PM

All replies

  • I can't say for sure yet, so please let me know if this works for you, as it did work for me finally.  I tried a few of the things suggested like opening the dos prompt window, stopping and starting the network services, and changing the name of the tokens dat to tokens bar, etc. I was able to do a system restore, but the key to doing it was to boot up in safe mode, then start the system restore.  I went back as far as I could, and it worked. I believe either an update from microsoft, or the new internet explorer 8 was the culprit for causing the problem to begin with. It seemed to make some kind of change to where it appeared to be a virus, and therefore some files were changed by a script somewhere. This error message was driving me crazy for days, with the black screen, and invalid copy of windows, and invalid code keys. I believe it to really be minor, but it appears as a major problem with the error messages, and it looks like EVERYONE is having a problem with this. Also when the operating system comes factory installed, for some reason when your computer wants to verify that you have a genuine copy, the code key from the factory and the one from microsoft are two totally different codes. That makes no sense whatsover, and microsoft should get it together with the factories so it is not so confusing to people. Anyway, try the restore. Do not reboot, but shut the computer down completely, wait about 1 minute, then boot up and hit the f8 key a few times. If you want to be sure to have access to the internet, you have to pick the "safe mode with networking".  When it is done, and reboots be patient, because it takes a little while to come back on, as it is writing changes while rebooting. Please let me know for sure if it works. Thank you and good luck.

    configjunkie
    bevwe1234@aol.com
    Tuesday, February 16, 2010 8:40 PM
  • Hello jcoast,

    Computers, which are built by large manufactures that come with Windows Pre-Installed, come with two (2) Product Keys:

    A)   OEM SLP: This key comes pre-installed in Windows, when it comes from the Factory. This key is geared to work with the special instructions found only on that Manufacturer's computer hardware. So when Windows was installed using the OEM SLP key (at the factory) Vista looks at the motherboard and sees the special instructions and Self-Activates. (that's why you did not need to Activate your computer after you brought it home)

     

    B)    COA SLP: This is the Product key that you see on the sticker on the side (or bottom) of your computer. It is a valid product key, but should only be used in limited situations (sush as if the OEM SLP key stops self-activating for whatever reason). The key must be activated by Phone. (Note: All manufacturers that use the OEM SLP system are required by contract to include a Certificate of Authenticity (COA) sticker, that has a COA SLP key, on the computer)

     

       Your Windows is using an OEM SLP key, but (for whatever reason) cannot see the special instructions in the computer’s motherboard and is unable to Self-Activate.

      To fix the issue, you will need to change out the OEM SLP key with the COA SLP key.  The normal way to do this is to click the ‘Start’ button, right-click ‘Computer’, select ‘Properties’ and then click ‘Change Product Key’ (located in the lower right-hand side of the window). Enter the COA SLP key and follow the instructions in the Change Product Key Wizard.

     

    Alternate steps to change the product key

     

    1)    Click the Start button

    2)    Type: slui.exe 3 and hit the Enter key

    3)    Type in the Product key from the sticker on your computer

    4)    Click the Next button.

    5)    You will be asked if want to Activate, click ok

    6)    It will attempt to Activate by the internet and will return an Invalid Key error (this is ok, continue to step 7)

    7)    Click the Start button

    8)    Type: slui.exe 4 and hit the Enter key

    9)    Select your location in the drop down menu and click the Next button

    10) The next screen provides the number to call to Activate by Phone

     

    NOTE: when you call that number, you will first hear an Automated Voice. If the Automated Voice gives you an option to talk to a Live Activation Rep., select that option. If not, do not enter any numbers. This should force the Automated Voice to transfer you to a Live Activation Rep. Trying to Activate thru the Automated Voice will not work, in your case; only thru the Live Activation Rep. will your Activation be successful.

     Thank you,
    Darin MS

    Tuesday, February 16, 2010 9:19 PM
  • So I called microsoft before I read this.

    They told me my key was blocked and I need to call gateway to get a new liscence.
    Gateway said there is nothing they can do, So I called microsoft back.
    Microsoft said that my key was blocked because it has been used over 100 times..
    Now they say I need to buy a new os

    Ok, tell me if I'm wrong.

    Since windows came pre-installed isn't the key just a generic key used by gateway on many different computers with this version of windows.
    I just typed my product key in to google and there is numerous websites with this key in it.  That seems to explain why this key has been used so many times.

    It seems that anyone can get these keys, why should I be defered the cost of this problem that was not my fault.


    Also I don't have a start button to get me to the point stated by darin smith. 
    I just have a black screen with a window that gives me the option to get on the internet for help or to put in a product key.

    thanks again



    Tuesday, February 16, 2010 10:24 PM
  • So I called microsoft before I read this.

    They told me my key was blocked and I need to call gateway to get a new liscence.
    Gateway said there is nothing they can do, So I called microsoft back.
    Microsoft said that my key was blocked because it has been used over 100 times..
    Now they say I need to buy a new os

    Ok, tell me if I'm wrong.

    Since windows came pre-installed isn't the key just a generic key used by gateway on many different computers with this version of windows.
    Yes, the Microsoft support person you talked to gave you bad information. He just put your OEM key thru our tool and the tool said the key was blocked. (Which it is because you can not use the OEM SLP key to Activate against Microsoft Activation servers.  It's meant to self-activate as described in my above post.) The support person did not take the time to find out why it was blocked.   I Apologize for him giving you incorrect information.

    Also I don't have a start button to get me to the point stated by darin smith. 
    I just have a black screen with a window that gives me the option to get on the internet for help or to put in a product key.

    thanks again


    If you do not have access to the start button, just replace step #1 and #7 (in my original post) with

    a) Click the option that opens an Internet Browser
    b) Type: %windir%\system32 into the address field
    c) Find and run the file named cmd.exe

       2)    Type: slui.exe 3 and hit the Enter key
       3)    Type in the Product key from the sticker on your computer
       4)    Click the Next button.
       5)    You will be asked if want to Activate, click ok
       6)    It will attempt to Activate by the internet and will return an Invalid Key error (this is ok, continue to step 7)


    a) Return to the Internet Browser
    b) Type: %windir%\system32 into the address field
    c) Find and run the file named cmd.exe

       8)    Type: slui.exe 4 and hit the Enter key
       9)    Select your location in the drop down menu and click the Next button
       10)  The next screen provides the number to call to Activate by Phone

    Thank you,
    Darin MS

    Wednesday, February 17, 2010 10:21 PM
  • Thanks for the info, make sense now

    One more ?
    when looking for the cmd.exe file I found

    cmd
    cmdl32
    cmdkey

    all are apllications-none with exe

    when I double click cmd.........it say windows sytem 32 do I type in right after that?



    thanks again

    Wednesday, February 17, 2010 10:43 PM
  • Did you try hitting the f8 key, and booting up in safe mode? If you can, then go to system restore, and try restoring. Go back a couple of weeks, and try it, then when it is all done, you reboot. Please give it a try.

    configjunkie
    Thursday, February 18, 2010 12:43 AM
  • Thanks for the info, make sense now

    One more ?
    when looking for the cmd.exe file I found

    cmd
    cmdl32
    cmdkey

    all are apllications-none with exe

    when I double click cmd.........it say windows sytem 32 do I type in right after that?



    thanks again


    cmd is the one you want. 

    I forget sometimes that Windows is configured, by default, to not show the .xxx extention on the end of files.  Just know that an application is generally a run-able file (also know as an executable or exe file).

    Hope that helps,
    Darin
    Thursday, February 18, 2010 9:11 PM
  • Did you try hitting the f8 key, and booting up in safe mode? If you can, then go to system restore, and try restoring. Go back a couple of weeks, and try it, then when it is all done, you reboot. Please give it a try.

    configjunkie

    Unfortunatly this suggests will not work. 

    The core of the issue is that the OEM SLP key is unable to see the OEM Bios Flag (what describe in my first post as the "the special instructions") which is why you need to change to the COA SLP product Key. The OEM Bios Flag is located in Hardware (the Motherboard) but is missing, in this case.  A Windows System Restore is done in Software and would have no affect on Hardware.
    Thursday, February 18, 2010 9:53 PM
  • I didn't recive any number to call, It just brings me back to invalid key screen after the 2cnd step

    It also says user/josh/desktop now in the box?
    Thursday, February 18, 2010 11:10 PM