none
can't pass genuine windows Validation code

    Question

  • Suddenly, I get the prompt that says "this copy of windows did not pass genuine windows validation".   I followed the information below but could not get to "resolve"  only "copy"

    On the computer the sticker reads--Widows XP Professional 1-2 CPU. The sticker  does not say DELL only microsoft.

    I paid $150.00 for this sticker last year and everything worked fine yesterday.  Why did it suddenly stop working. I have a DELL CD that was used for the computer.  Would you please help me-- What do I need to do?  Thank you, Paula

    ·                         Please refer to the link below and run the MGA Diagnostics tool:

     

    http://go.microsoft.com/fwlink/?linkid=52012

     

    You will be prompted to either “Run” or “Save” the tool. Choose to “Run” the tool and follow the on-screen prompts. You will receive an “Internet Explorer-Security Warning” dialog box for the “Windows Genuine Advantage Diagnostic Tool”; you must choose to “Run” this tool when prompted.

     

    Once you are presented with the Diagnostics tool choose “Continue” to run the diagnostic report. If the “RESOLVE” button is available after running the diagnostics, please click “RESOLVE” to allow the diagnostic tool to attempt a repair.

    • Moved by Carey FrischMVP, Editor Monday, August 24, 2009 2:10 AM Moved to proper category (From:Feedback and Comments)
    Monday, August 24, 2009 12:15 AM

Answers

  • Hello paulam2009,

    Right now, your computer has a Volume Licensing edition of XP Pro installed (Line 10), and that installation was done with a now-geographically blocked Volume Licensing Key (VLK) (Line 2).  VLKs are blocked by Microsoft at the request of the original keyholder for such reasons as the key was lost, stolen, compromised, misused, or expired.  Also, MS may have blocked the key if it notices a pattern of misuse, ie, more installations of XP using that key than authorized.

    A geographically blocked key is blocked when it is detected in use outside of the worldwide geographic area(s) covered by its VL Agreement.  The particular Product Key you are using, which ends in 3R89F-D2KXW-VPK3J, is a widely pirated key, and it looks like it recently had a geographic block put on it to try to curb its use, which probably explains why it was showing as Genuine up until recently.  If you search this forum using the search terms "geographically blocked 3R89F-D2KXW-VPK3J" you'll see there are many people who have been victimized by this same situation.

    Also note that the installed license for XP Pro is a Volume License.  As a rule, VL editions of XP should not be sold to individual consumers.  Businesses, schools and gov'ts normally use VL editions for flexibility in installing many computers.  Additionally, VL editions are Upgrade licenses ONLY, and therfore cannot be used as the primary or base license for a computer.

    This is why you were seeing the "software counterfeiting" messages on your computer, because the current installation of XP is an unauthorized installation.

    The same basic problem applies to your two installations of Office.  Please refer to this snippet of your mgadiag report:

    OGA Data-->

    Office Status: 108 Invalid VLK

    Microsoft Office XP Professional with FrontPage - 100 Genuine

    Microsoft Office Enterprise 2007 - 108 Invalid VLK

    OGA Version: Registered, 1.7.111.0

    Signed By: Microsoft

    Office Diagnostics: 025D1FF3-230-1

    The installation of Office Enterprise 2007 is a Volume Licensing edition as well, and the same restriction applies to it:  it should not be sold to individual consumers, and its use is not legal without an accompanying active and valid Volume Licensing agreement with Microsoft.  The VLK used to install this installation of Office was made with a pirating program called a Key Generator, which makes an Invalid VLK.  An Invalid VLK was not issued by Microsoft so it is nongenuine.


    Regarding the installation of Office XP Pro with Front Page now on your computer, at first glance this would seem to be a Genuine installation of Office XP Professional with Front Page.

    However, if we look further into the report, we can see that the above installation is a Volume Licensing edition of Office XP Pro by checking the reported PID value and type:  Pid>54185-640-0173271-17235</Pid><PidType>14</PidType>

    The number "640" and the PidType of "14" when reported for Office XP and Office 2003 (or Windows XP) shows that these are Volume Licenses.  Volume Licenses are for all practical purposes software "leases" from Microsoft to larger companies that need to install many copies of software with maximum flexibility.  These licenses are not supposed to be sold to individual consumers (and you wrote that you bought yours on eBay) because as with all leases, the license is subject to a lease period that can expire, and it can be cancelled at any time for any reason.  Consumers, on the other hand, should only be sold retail or OEM  licenses for Microsoft software because these are perpetual or permanent licenses that don't expire or get cancelled lik a Volume License.

    So, while your Office XP Pro installation is showing as "Genuine" at the moment, that could change tomorrow if the company that is the real Volume License holder cancels their license contract with Microsoft, or if by mutual agreement, Microsoft and that company decide that because of excessive piracy of the Product Key, they have to block the Product Key and issue a new one to that company.  If that happened, you as the consumer would be left with nongenuine software that you paid for.

    You should contact your seller and demand that they accept a return of the software and refund your purchase price as they did not sell you Genuine software.  You should have been sold a retail license when you made your Office XP Pro purchase.

    Now, let's get back to your XP installation.
    Normally the first solution to your situation would be to run the Product Key Updater Utility at this link:  http://go.microsoft.com/fwlink/?linkid=45668.  Please try it and let us know.

    I understand that you purchased a sticker for Windows XP Pro for $150.00.  This is the Certificate of Authenticity.  The validity of this sticker is automatically questionable if it was purchased by itself.  It is illegal to sell the sticker by itself in the USA.  It should have come aa part of an OEM Licensing Kit that includes a genuine hologrammed XP Pro CD, a thin blue pamplet, and the CoA sticker to be peeled off the pamphlet and affixed to the computer itself.

    If you did get all these materials, OK, let's examine your materials.

    Please visually check your CoA and compare the Product Key (PK) on the CoA with the last three sets shown by the mgadiag report, 3R89F-D2KXW-VPK3J.  Is your CoA showing the same or different last three?  Note:  DO NOT post the full PK printed on your CoA.

    Please closely examine the CD that came with your purchase:

    1.  Does the CD read "For distribution with a new PC only" in the upper left?  Is the hologram of the CD embedded within the plastic of the CD, or is it a very thin label affixed to the top surface of the CD?

    2.  Pop the CD into a computer and navigate to the setupp.ini file within the \i386 folder.  This is a small file with several lines of text and numbers in two sections.  Please post the text of the second section of the file.






    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Monday, August 24, 2009 6:31 PM

All replies

  • Hello paulam2009,

    We understand the inconvenience you are currently experiencing and would like to provide you with some self-help options we have made available for our customers. Please follow the steps outlined below as it could either resolve your issue or, if need be, provide us with additional information to determine the cause of this issue.

                                                          

    1.      Ensure you log onto the computer experiencing the issue with “Administrator” rights.

    2.      Next we would like to confirm that you are running the most current version of the Genuine Advantage control on your computer. In order to do this please follow the below link and choose the “Validate Windows” option.

     

    http://www.microsoft.com/genuine

     

    If the above steps did not resolve your issue lets continue with the steps below.

    If you could also please follow the steps outlined below, the diagnostics Web Site will attempt to resolve the validation errors you are experiencing with Windows.

    http://www.microsoft.com/Genuine/diag/RunDiags.aspx?displayLang=en

    Next follow the on-screen prompts to resolve the issue if any of the checks at the above site fail. If, after attempting to resolve the issue as per the instructions on the above site fails, please refer to the link below and run the MGA Diagnostics tool:

     

    http://go.microsoft.com/fwlink/?linkid=52012

     

    You will be prompted to either “Run” or “Save” the tool. Choose to “Run” the tool and follow the on-screen prompts. You will receive an “Internet Explorer-Security Warning” dialog box for the “Windows Genuine Advantage Diagnostic Tool”; you must choose to “Run” this tool when prompted.

     

    Once you are presented with the Diagnostics tool choose “Continue” to run the diagnostic report. If the “RESOLVE” button is available after running the diagnostics, please click “RESOLVE” to allow the diagnostic tool to attempt a repair.

     

    1.      After running the MGA Diagnostic tool, click on the “Windows” tab and then click on “Copy”.

    2.      Please return to this post and “Paste” the results here for additional review.

     

    Next look on the computer itself, in the documentation you received with the computer or with your retail purchase of Windows to see if you have a Certificate of Authenticity (COA).  If you have one, tell us about the COA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or another version of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the full Product Key that may be printed on the CoA.

    Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

     

    NOTE: The data collected with the Genuine Diagnostics Tool does NOT contain any information


    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Monday, August 24, 2009 3:09 PM
  • Dan, thank you for your help. this email is long, scorll down for all the information you requested. Problem persists. Thank you, Paula


    I followed the first link http://www.microsoft.com/genuine-- and received this message--

    This copy of Windows did not pass genuine validation. The product key found on this computer is not valid for use in your region.  What does this region mean? I live in the US and purchase the key last year so I wouldn't have this problem for $150.00

    Then I followed the second link  http://www.microsoft.com/Genuine/diag/RunDiags.aspx?displayLang=en and received this message:

    Microsoft Genuine Advantage Diagnostic Results

    Passed

    Active scripting allowed

    Passed

    Display images enabled

    Passed

    Computer time and date correct

    Passed

    Cookies enabled

    Passed

    ActiveX enabled

    Passed

    Windows validation ActiveX loaded

    Passed

    Office validation ActiveX loaded

    Passed

    Validation Self-help ActiveX loaded

    Passed

    Validation Self-help: Data.dat Corruption check

    Passed

    Validation Self-help: Cryptography check

    Passed

    Validation Self-help: Product Activation check

     Then I followed the 3rd link you gave me and here is the results:  No prompt came up to resolve. Only continue.

    Diagnostic Report (1.9.0011.0):

    -----------------------------------------

    WGA Data-->

    Validation Status: Geographically blocked PID

    Validation Code: 13

     

    Cached Validation Code: N/A

    Windows Product Key: *****-*****-3R89F-D2KXW-VPK3J

    Windows Product Key Hash: Ro/Y7HENE9CfW7lW+QtlNbYQEE8=

    Windows Product ID: 76487-640-8365391-23599

    Windows Product ID Type: 1

    Windows License Type: Volume

    Windows OS version: 5.1.2600.2.00010100.3.0.pro

    ID: {ACEF5E7F-B96C-4812-B285-CD316895688C}(3)

    Is Admin: Yes

    TestCab: 0x0

    WGA Version: Registered, 1.9.40.0

    Signed By: Microsoft

    Product Name: N/A

    Architecture: N/A

    Build lab: N/A

    TTS Error: N/A

    Validation Diagnostic: 025D1FF3-230-1

    Resolution Status: N/A

     

    WgaER Data-->

    ThreatID(s): N/A

    Version: N/A

     

    WGA Notifications Data-->

    Cached Result: 13

    File Exists: Yes

    Version: 1.9.40.0

    WgaTray.exe Signed By: Microsoft

    WgaLogon.dll Signed By: Microsoft

     

    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    OGAExec.exe Signed By: N/A, hr = 0x80070002

    OGAAddin.dll Signed By: N/A, hr = 0x80070002

     

    OGA Data-->

    Office Status: 108 Invalid VLK

    Microsoft Office XP Professional with FrontPage - 100 Genuine

    Microsoft Office Enterprise 2007 - 108 Invalid VLK

    OGA Version: Registered, 1.7.111.0

    Signed By: Microsoft

    Office Diagnostics: 025D1FF3-230-1

     

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

     

    File Scan Data-->

     

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{ACEF5E7F-B96C-4812-B285-CD316895688C}</UGUID><Version>1.9.0011.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-VPK3J</PKey><PID>76487-640-8365391-23599</PID><PIDType>1</PIDType><SID>S-1-5-21-1202660629-1563985344-1957994488</SID><SYSTEM><Manufacturer>VIA Technologies, Inc.</Manufacturer><Model>VT8367-8235</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>6.00 PG</Version><SMBIOSVersion major="2" minor="2"/><Date>20030619000000.000000+000</Date></BIOS><HWID>D64631C701842069</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>US Mountain Standard Time(GMT-07:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll" Version="1.9.40.0"/></GANotification></MachineData><Software><Office><Result>108</Result><Products><Product GUID="{90280409-6000-11D3-8CFE-0050048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office XP Professional with FrontPage</Name><Ver>10</Ver><Val>15A1517CC4BC75E</Val><Hash>YR7ctC29IuGBkmVFH6SnaKYTidY=</Hash><Pid>54185-640-0173271-17235</Pid><PidType>14</PidType></Product><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>108</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>64BC76978749586</Val><Hash>GW6PzcEVEDTVKeO5Ym5UUm41dBk=</Hash><Pid>89388-707-0441865-65610</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="10" Result="100"/><App Id="16" Version="10" Result="100"/><App Id="17" Version="10" Result="100"/><App Id="18" Version="10" Result="100"/><App Id="1A" Version="10" Result="100"/><App Id="1B" Version="10" Result="100"/><App Id="15" Version="12" Result="108"/><App Id="16" Version="12" Result="108"/><App Id="18" Version="12" Result="108"/><App Id="19" Version="12" Result="108"/><App Id="1A" Version="12" Result="108"/><App Id="1B" Version="12" Result="108"/><App Id="44" Version="12" Result="108"/><App Id="A1" Version="12" Result="108"/><App Id="BA" Version="12" Result="108"/></Applications></Office></Software></GenuineResults> 

     

    Licensing Data-->

    N/A

     

    HWID Data-->

    N/A

     

    OEM Activation 1.0 Data-->

    BIOS string matches: yes

    Marker string from BIOS: 1B9A7:Elitegroup Computer Systems Co Ltd

    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

     

    OEM Activation 2.0 Data-->

    N/A

     

    Sticker on the computer saysWindowns XP professional--1-2 CPU
    DOES not read OEM or OEM software
    says, microsoft certificate of authencity
    Microsoft in black letters

     

    Monday, August 24, 2009 5:35 PM
  • Dan, Could this be an issue with Microsoft Office. I see in the control panel there is Enterprise 2007 which I think was put on a computer tech last year. I know I didn't purchase it.  could this be the issue?

    Thanks, Paula
    Monday, August 24, 2009 5:45 PM
  • Hello paulam2009,

    Right now, your computer has a Volume Licensing edition of XP Pro installed (Line 10), and that installation was done with a now-geographically blocked Volume Licensing Key (VLK) (Line 2).  VLKs are blocked by Microsoft at the request of the original keyholder for such reasons as the key was lost, stolen, compromised, misused, or expired.  Also, MS may have blocked the key if it notices a pattern of misuse, ie, more installations of XP using that key than authorized.

    A geographically blocked key is blocked when it is detected in use outside of the worldwide geographic area(s) covered by its VL Agreement.  The particular Product Key you are using, which ends in 3R89F-D2KXW-VPK3J, is a widely pirated key, and it looks like it recently had a geographic block put on it to try to curb its use, which probably explains why it was showing as Genuine up until recently.  If you search this forum using the search terms "geographically blocked 3R89F-D2KXW-VPK3J" you'll see there are many people who have been victimized by this same situation.

    Also note that the installed license for XP Pro is a Volume License.  As a rule, VL editions of XP should not be sold to individual consumers.  Businesses, schools and gov'ts normally use VL editions for flexibility in installing many computers.  Additionally, VL editions are Upgrade licenses ONLY, and therfore cannot be used as the primary or base license for a computer.

    This is why you were seeing the "software counterfeiting" messages on your computer, because the current installation of XP is an unauthorized installation.

    The same basic problem applies to your two installations of Office.  Please refer to this snippet of your mgadiag report:

    OGA Data-->

    Office Status: 108 Invalid VLK

    Microsoft Office XP Professional with FrontPage - 100 Genuine

    Microsoft Office Enterprise 2007 - 108 Invalid VLK

    OGA Version: Registered, 1.7.111.0

    Signed By: Microsoft

    Office Diagnostics: 025D1FF3-230-1

    The installation of Office Enterprise 2007 is a Volume Licensing edition as well, and the same restriction applies to it:  it should not be sold to individual consumers, and its use is not legal without an accompanying active and valid Volume Licensing agreement with Microsoft.  The VLK used to install this installation of Office was made with a pirating program called a Key Generator, which makes an Invalid VLK.  An Invalid VLK was not issued by Microsoft so it is nongenuine.


    Regarding the installation of Office XP Pro with Front Page now on your computer, at first glance this would seem to be a Genuine installation of Office XP Professional with Front Page.

    However, if we look further into the report, we can see that the above installation is a Volume Licensing edition of Office XP Pro by checking the reported PID value and type:  Pid>54185-640-0173271-17235</Pid><PidType>14</PidType>

    The number "640" and the PidType of "14" when reported for Office XP and Office 2003 (or Windows XP) shows that these are Volume Licenses.  Volume Licenses are for all practical purposes software "leases" from Microsoft to larger companies that need to install many copies of software with maximum flexibility.  These licenses are not supposed to be sold to individual consumers (and you wrote that you bought yours on eBay) because as with all leases, the license is subject to a lease period that can expire, and it can be cancelled at any time for any reason.  Consumers, on the other hand, should only be sold retail or OEM  licenses for Microsoft software because these are perpetual or permanent licenses that don't expire or get cancelled lik a Volume License.

    So, while your Office XP Pro installation is showing as "Genuine" at the moment, that could change tomorrow if the company that is the real Volume License holder cancels their license contract with Microsoft, or if by mutual agreement, Microsoft and that company decide that because of excessive piracy of the Product Key, they have to block the Product Key and issue a new one to that company.  If that happened, you as the consumer would be left with nongenuine software that you paid for.

    You should contact your seller and demand that they accept a return of the software and refund your purchase price as they did not sell you Genuine software.  You should have been sold a retail license when you made your Office XP Pro purchase.

    Now, let's get back to your XP installation.
    Normally the first solution to your situation would be to run the Product Key Updater Utility at this link:  http://go.microsoft.com/fwlink/?linkid=45668.  Please try it and let us know.

    I understand that you purchased a sticker for Windows XP Pro for $150.00.  This is the Certificate of Authenticity.  The validity of this sticker is automatically questionable if it was purchased by itself.  It is illegal to sell the sticker by itself in the USA.  It should have come aa part of an OEM Licensing Kit that includes a genuine hologrammed XP Pro CD, a thin blue pamplet, and the CoA sticker to be peeled off the pamphlet and affixed to the computer itself.

    If you did get all these materials, OK, let's examine your materials.

    Please visually check your CoA and compare the Product Key (PK) on the CoA with the last three sets shown by the mgadiag report, 3R89F-D2KXW-VPK3J.  Is your CoA showing the same or different last three?  Note:  DO NOT post the full PK printed on your CoA.

    Please closely examine the CD that came with your purchase:

    1.  Does the CD read "For distribution with a new PC only" in the upper left?  Is the hologram of the CD embedded within the plastic of the CD, or is it a very thin label affixed to the top surface of the CD?

    2.  Pop the CD into a computer and navigate to the setupp.ini file within the \i386 folder.  This is a small file with several lines of text and numbers in two sections.  Please post the text of the second section of the file.






    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Monday, August 24, 2009 6:31 PM
  • Dan, I wish Microsoft would not authorize stores from selling VL CD's. I purchased my windows operating system on line from a computer store, it came with a blue book. but then my mother board crashed and the computer tech said even tho I had the CD and blue blook, i needed a sticker that said it was authentic.  in order for him to work on my computer I had to purchase the sticker.

    so I followed the link you gave me  http://go.microsoft.com/fwlink/?linkid=45668  and got an error message that said, Product Key Failure. Disk write error while updating. . . Error 0x-800402C9.

    when I purchased the CD no one said it was illegal. It states on the CD it's a Volumne License Product. It says on the CD not for resale. I guestioned this when I bought a few years ago and the store said, it's fine.

    Can this be reparied or do I need to uninstall and pay another $150.00 for a OEM?

    Thank you Paula

    Monday, August 24, 2009 6:55 PM
  • with this are you trying to match the product keys--

    Please visually check your CoA and compare the Product Key (PK) on the CoA with the last three sets shown by the mgadiag report, 3R89F-D2KXW-VPK3J.  Is your CoA showing the same or different last three?  Note:  DO NOT post the full PK printed on your CoA.

    the sticker PK ends with YC8WQ

    but I don't have a disc with the sticker.  And at the time I asked for one. the tech said I didn't need one.

    all the product keys have different numbers. I have another computer and that has a different product key from DELL, for windows operating system.

    yikes, what a mess--

    Pauls
    Monday, August 24, 2009 7:00 PM
  • I think I know what happened.  my hard drive crashed in December. I bet the tech saw the certificate on the cpu and put in another XP operating system and that operating system is no longer valid.

    Please confirm that I need an XP Professional OEM with product key--

    Thank you,
    Monday, August 24, 2009 9:48 PM
  • Hello paulam2009,

    You wrote, "so I followed the link you gave me  http://go.microsoft.com/fwlink/?linkid=45668  and got an error message that said, Product Key Failure. Disk write error while updating. . . Error 0x-800402C9."

    Unfortunately when the PK Updater cannot finish its task for any reason, the only course of action is to backup and offload your data then do a clean installation of XP onto the computer.

    That is a lot of work to simply end up right back where you started, which is with a nongenuine installation of XP Pro.  If we could figure out if the Product Key on you CoA is a genuine PK, then at least we would know that sooner or later you would finally end up with a genuine installation of XP.

    Operating under the assumption that you have a systembuilder/OEM CoA (it would have "OEM Product" or "OEM Software" printed on the second line of the CoA), let's try this:

    1.  First, lets eliminate the possibility that this is a widely pirated PK.  Enter your product key into a search engine and see if it generates any hits.  If no hits, then there's a good chance that at least it's not a widely pirated PK.

    2.  Next, let's see if the PK is a Volume Licensing Key.  If it's not, then the chances of it being a genuine PK got even better.
    The procedure in this MS KB http://support.microsoft.com/kb/328874 will complete only if the Product Key you enter is a Volume Licensing Key.  If the procedure refuses the PK printed on your CoA, then we know it's not a Volume Licensing Key, which is a good thing.

    If we get this far, then I would say it's worth the trouble to do a clean installation using the Volume Licensing CD and the currently installed PK, then when complete retry the PK Updater to see if it can "genuine-ize" the installation.

    And it that works, you have a genuine installation of XP Pro!  The only thing left would be for you to get a CD to match the Product Key, and you can order that from Microsoft at this link:  https://om.one.microsoft.com/opa/start.om?StoreID=B19F4CE9-DFCB-44E4-9ABE-1C9DFBAD47D0&NewTrans=1&localecode=en-us

    Good Luck and post back to tell us how you are doing! :-)
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Monday, August 24, 2009 11:48 PM
  • Thank you again for your assistance. I searched the PK on the sticker came up negative.  BUT, and it's a huge BUT the windows installed on my computer came from some computer tech not the CD I purchased for this computer online. I did insert the CD I have, (which is a VL CD) and it said, older version.

    I'm not that smart with computers . . . even tho your above steps have been really helpful. So I just purchased from MS xp professional with PK, OEM, yesterday.

    My last question, when I get the new operating system, what do I need to do?  Back up all my data on all my drives?
    and put in the new CD?

    do i need to uninstall the old windows?  or can I put the new operating system on top of what is already here?

    Thank you for your time, paula

    Tuesday, August 25, 2009 4:13 PM
  • Hello paulam2009,


    First you want to backup and remove the data from your computer and store it elsewhere, say, on a flash drive, burn it to one or more CDs or DVDs, or copy it to an external hard disk drive, or compy it over a network to another computer.  It has to come off this computer because the clean installation process erases everything from the hard disk in the computer.

    Once you have safely removed your data, follow the very good tutortial for a clean installation at this link:
    http://www.michaelstevenstech.com/cleanxpinstall.html  You can probably skip over the preliminary information and scroll down about halfway thru the page until you get to "Steps to Clean Install XP."  You insert the CD into the running computer, cancel the window that comes up, then restart the computer and boot from the CD.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Tuesday, August 25, 2009 4:24 PM
  • Thank you for this information I decided to go the easier route and install from the prompt. So I purchased the product key from Microsoft online, another 150.00--and walked thru everything. going great, and then I get this error message " disk write error while updating system components. The system maybe low on disk space. Error 0x800402c9

    So I defraged my system, cleaned the caches, etc and still can't get to the product key insertion.  What is going on? 

    I'm am doing my part--why suddenly is this computer not corporating?  any help would be appreciated.

    Thank you, Paula
    Monday, September 07, 2009 3:56 PM
  • Hello paulam2009,

    The error code you experienced is the PK Updater telling you that it cannot complete its task.  Most of the time this is due to an installation of XP that is too "hacked and cracked" for the PK Updater to overcome.  Do not take the error explanation too seriously, just know that updating is a dead end. 

    Unfortunately when the PK Updater cannot finish its task for any reason, the only course of action is to backup and offload your data then do a clean installation of XP onto the computer.

    Part of the WGA Kit is a genuine Microsoft hologrammed CD which is mailed to you when you execute your online order.  It usually takes about a week and a half to get to you in the USA.  Once you receive the disc, backup and offload your data and then do a clean installation of XP using the new Product Key that was emailed to you and the CD that Microsoft sent ot you.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Tuesday, September 08, 2009 1:44 AM
  • Thank you again for your assistance.  Paula
    Tuesday, September 08, 2009 9:06 PM