none
Activation problem after repair install

    Question

  •  

    Hi any help with my problem is much appreciated.

     

    After windows stopped booting altogether, I used the repair install option on the XP disc supplied with the computer.

    However this is what happens when I try to log on:

     

    A problem has prevented windows from accurately checking the status of the license for this computer. To proceed your copy of windows must be activated with Microsoft.

     

    I click OK.  Then I see my old wallpaper and:

     

    Windows is already activated.  Click OK to exit.

     

    I click OK then I return to the log on screen.

     

    Thanks for the help.

     

    Jeff

    Thursday, January 17, 2008 7:10 PM

Answers

  • Hello Jeffrey,

     

    Thank you for visiting the Microsoft Windows Genuine Advantage (WGA) forum.  Your issue is related to Product Activation.  The purpose of this forum is the support of the WGA program and your question falls out of the scope for our support. In an attempt to assist I would like to provide some information which may help. I do suggest trying to activate using the “Activate by Phone” method from the activation Wizard. Telephone numbers for Activation Centers vary by product license and country/region. Use the number provided on your Activation Wizard screen to call the Microsoft Activation Center.  Please follow the below guidance for telephone activation for activating Windows. 

     

     

    To contact a Microsoft customer service representative to activate Windows by phone, follow these steps:

    1.

    Click Start, point to All Programs, point to Accessories, point to System Tools, and then click Activate Windows.

    Or, click the Windows Activation icon in the notification area.

    2.

    Click Yes, I want to telephone a customer service representative to active Windows now.

    3.

    Click Read the Windows Product Activation Privacy Statement, click Back, and then click Next.

    4.

    Follow the steps in the Activate Windows by phone dialog box, and then click Next.

    Note The number appears now and differs based on the location that you select.

    5.

    When activation is completed and you receive the following message, click OK.

    You have successfully activated your copy of Windows.

    More information on how to activate Windows XP at http://support.microsoft.com/kb/307890

    Also you may reference the following site for various telephone activation centers:  http://support.microsoft.com/kb/326851

    After you finish the above steps please restart the computer and try to validate Windows again: http://www.microsoft.com/genuine. Please locate the “Validate Windows” button in the upper right hand corner. Double click on the button and follow the guidance. Were you able to pass Windows Validation successfully? Please post again if you need further assistance. Thank you.

     

     

    Thank you,

    Matt Prall, MS
    WGA Forum Manager

    Thursday, January 17, 2008 8:52 PM