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ASUS laptop: Windows 7 Build 7600 "not genuine"

    Question

  • I am attempting to help a neighbor resolve this issue.  Sometime around April 2011 this laptop started reporting "Windows 7 Build 7600, This copy of Windows is not genuine".

    slui 4 does not provide a phone activation option.  The phone option is replaced by "Contact ASUSTek Computer Inc. to help resolve this problem".  This links to a generic microsoft help page and is thus pretty useless.

    When attempting to enter the COA in the "Type your product key" field, it fails on the forth character, which happens to be a numeric digit.

     If all else fails, can I use an in-place upgrade using a genuine microsoft windows 7 DVD (upgrade disk), with the ASUS COA from the affected computer?  The "OEM" product ID is apparently not a US key.  My understanding is that this PC was purchased new from Best Buy, if that matters.

    I am assuming, from what I've read so far, that the "no slic table" message below is a key part of the problem.

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-2QWT6-HCQXJ-9YQTR
    Windows Product Key Hash: PVjSC5x6njvqunmbCY3lOD7rYDo=
    Windows Product ID: 00359-OEM-8992687-00007
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010300.0.0.003
    ID: {55D4CC5A-C578-4050-BEDF-3A1511490F6E}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7600.win7_gdr.101026-1503
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 102
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_B4D0AA8B-920-80070057

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{55D4CC5A-C578-4050-BEDF-3A1511490F6E}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-9YQTR</PKey><PID>00359-OEM-8992687-00007</PID><PIDType>2</PIDType><SID>S-1-5-21-757587404-3684915869-422128347</SID><SYSTEM><Manufacturer>ASUSTeK Computer Inc.        </Manufacturer><Model>K60IJ               </Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>206    </Version><SMBIOSVersion major="2" minor="5"/><Date>20091203000000.000000+000</Date></BIOS><HWID>3ABB3607018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>102</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00178-926-800007-02-1033-7600.0000-2092009
    Installation ID: 099123748232602125215196737984129686500363652741981476
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 9YQTR
    License Status: Notification
    Notification Reason: 0xC004F057.
    Remaining Windows rearm count: 2
    Trusted time: 9/11/2011 9:25:20 AM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x80072EE7
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 9:10:2011 20:03
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: LgAAAAEAAQABAAIAAAABAAAAAgABAAEA6GGq4WyA0jPI8oaJlAmeg3TOXPpGyg==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   120309  APIC1811
      FACP   120309  FACP1811
      DBGP   120309  DBGP1811
      HPET   120309  OEMHPET
      BOOT   120309  BOOT1811
      MCFG   120309  OEMMCFG
      OEMX   120309  OEMX1811
      ECDT   120309  OEMECDT
      OEMB   120309  OEMB1811
      GSCI   120309  GMCHSCI
      SSDT   PmRef  CpuPm

     

    Sunday, September 11, 2011 3:08 PM

Answers

  • "red69p51" wrote in message news:977f0a87-692d-455a-b36c-5bec9f1fd531...

    malwarebytes didn't find anything, even with a full system scan, nor did avast.  I tried one restore point, to no avail.  Earlier restore points would not load.  I cleaned up a number of registry issues and temporary files with ccleaner.


    Matt Sale
     
     
    OK – please post a new MGADiag report, AFTER undoing any registry alterations made by CCleaner – no registry ‘cleaner’ is safe to use without considerable knowledge of the registry.
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Monday, September 12, 2011 7:43 AM
  • Experimented with the COA, 2 characters were very difficult to read because the label is on the bottom of the PC where it gets rubbed off.  Once I realized one character was a letter rather than a number, it was accepted and now it is back to being recognized as valid.

    Matt Sale
    • Marked as answer by red69p51 Saturday, September 24, 2011 2:28 PM
    Saturday, September 24, 2011 2:27 PM

All replies

  • "red69p51" wrote in message news:82a0895e-d544-45fe-8c52-237f5d65992a...

    I am attempting to help a neighbor resolve this issue.  Sometime around April 2011 this laptop started reporting "Windows 7 Build 7600, This copy of Windows is not genuine".

    slui 4 does not provide a phone activation option.  The phone option is replaced by "Contact ASUSTek Computer Inc. to help resolve this problem".  This links to a generic microsoft help page and is thus pretty useless.

    When attempting to enter the COA in the "Type your product key" field, it fails on the forth character, which happens to be a numeric digit.

    If all else fails, can I use an in-place upgrade using a genuine microsoft windows 7 DVD (upgrade disk), with the ASUS COA from the affected computer?  The "OEM" product ID is apparently not a US key.  My understanding is that this PC was purchased new from Best Buy, if that matters.

    I am assuming, from what I've read so far, that the "no slic table" message below is a key part of the problem.

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-2QWT6-HCQXJ-9YQTR
    Windows Product Key Hash: PVjSC5x6njvqunmbCY3lOD7rYDo=
    Windows Product ID: 00359-OEM-8992687-00007
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010300.0.0.003

    Other data-->
    SYSTEM><Manufacturer>ASUSTeK Computer Inc.        </Manufacturer><Model>K60IJ               </Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>206    </Version><SMBIOSVersion major="2" minor="5"/><Date>20091203000000.000000+000</Date></BIOS

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Partial Product Key: 9YQTR
    License Status: Notification
    Notification Reason: 0xC004F057.
    Remaining Windows rearm count: 2
    Trusted time: 9/11/2011 9:25:20 AM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x80072EE7
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 9:10:2011 20:03
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A

     

    The validation error suggests that your problem is the result of a malware infestation.
    Download (free) MalwareBytes Anti-malware from www.malwarebytes.org install and update it (do NOT activate the real-time scanner option), and run a Quick scan in all user accounts - see if that finds anything.

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, September 11, 2011 4:03 PM
  • malwarebytes didn't find anything, even with a full system scan, nor did avast.  I tried one restore point, to no avail.  Earlier restore points would not load.  I cleaned up a number of registry issues and temporary files with ccleaner.


    Matt Sale
    Sunday, September 11, 2011 11:08 PM
  • You'll need to contact ASUS Support and order their Windows 7 system recovery disc.
    Carey Frisch
    Monday, September 12, 2011 12:04 AM
  • "red69p51" wrote in message news:977f0a87-692d-455a-b36c-5bec9f1fd531...

    malwarebytes didn't find anything, even with a full system scan, nor did avast.  I tried one restore point, to no avail.  Earlier restore points would not load.  I cleaned up a number of registry issues and temporary files with ccleaner.


    Matt Sale
     
     
    OK – please post a new MGADiag report, AFTER undoing any registry alterations made by CCleaner – no registry ‘cleaner’ is safe to use without considerable knowledge of the registry.
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Monday, September 12, 2011 7:43 AM
  • No reply from the Original Poster.

    Issue is assumed to be resolved.


    Darin MS
    Thursday, September 22, 2011 7:21 PM
  • No, not yet resolved, simply no time to work on it.
    Matt Sale
    • Marked as answer by red69p51 Saturday, September 24, 2011 2:20 PM
    • Unmarked as answer by red69p51 Saturday, September 24, 2011 2:21 PM
    Saturday, September 24, 2011 12:04 AM
  • Experimented with the COA, 2 characters were very difficult to read because the label is on the bottom of the PC where it gets rubbed off.  Once I realized one character was a letter rather than a number, it was accepted and now it is back to being recognized as valid.

    Matt Sale
    • Marked as answer by red69p51 Saturday, September 24, 2011 2:28 PM
    Saturday, September 24, 2011 2:27 PM
  • "red69p51" wrote in message news:168369ed-0b97-43c6-b3d0-53934f285a2a...
    Experimented with the COA, 2 characters were very difficult to read because the label is on the bottom of the PC where it gets rubbed off.  Once I realized one character was a letter rather than a number, it was accepted and now it is back to being recognized as valid.

    Matt Sale
    Great – please post another MGADiag report so that we can check it.

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Saturday, September 24, 2011 2:55 PM