none
windows 7 not genuine..

    Question

  • Hi I recently got the not genuine message after i had the black screen of death thingy, i downloaded a fix from pc  world website.. which i prob should not have done.. have checked previous threads and went to run mga tool, but get the error message failed to create output files hr = 0x8007000d when i press the copy button, there seems no way of copying and pasting the diagnostic results..  any ideas lads? At least if i canpost the results i might start getting somewhere.. its a sony vaio bought from ebay, so im kinda fearing the worst..
    • Moved by Darin Smith MSOwner Friday, April 09, 2010 12:10 AM Win7 issue moved to Win7 forum (From:Windows Vista Validation Issues (Windows Vista))
    Wednesday, April 07, 2010 10:09 AM

Answers

  • Hello fudoose,

    The first part of your issue is shown the line in your Diagnostic Report that reads:

    File Scan Data-->
    File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[hr = 0x80070002]
    File Mismatch: C:\Windows\system32\wat\npwatweb.dll[hr = 0x80070002]
    File Mismatch: C:\Windows\system32\wat\watux.exe[hr = 0x80070002]
    File Mismatch: C:\Windows\system32\wat\watweb.dll[hr = 0x80070002]
    File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7600.16385]
    File Mismatch: C:\Windows\system32\sppc.dll[6.1.7600.16385]
    File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385]
    File Mismatch: C:\Windows\system32\sppwinob.dll[6.1.7600.16385]
    File Mismatch: C:\Windows\system32\slc.dll[6.1.7600.16385]
    File Mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385]
    File Mismatch: C:\Windows\system32\sppuinotify.dll[6.1.7600.16385]
    File Mismatch: C:\Windows\system32\slui.exe[6.1.7600.16385]
    File Mismatch: C:\Windows\system32\sppcomapi.dll[6.1.7600.16385]
    File Mismatch: C:\Windows\system32\sppcommdlg.dll[6.1.7600.16385]
    File Mismatch: C:\Windows\system32\sppsvc.exe[6.1.7600.16385]
    File Mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0]
    File Mismatch: C:\Windows\system32\drivers\spldr.sys[6.1.7127.0]
    File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7600.16385]
    File Mismatch: C:\Windows\system32\en-us\user32.dll.mui[6.1.7600.16385]

     

     

      This means the file has been Tampered, Modified or has become Corrupt. Windows see this as an attack to bypass it's Licensing security. In your particular case there is a unusually large number of file showing as modified and a majority of them appear to be Genuine Validation related files.

    To resolve the issue, you need to either repair file .

    First try repairing Windows using System Restore:

    1)    Reboot Vista into Safe Mode

    2)    Click the ‘Start’ button

    3)    In the Start Search field, type: System Restore and hit “Enter” keyboard key

    4)    Select "Choose Different Restore Point", Put a check in the box that says "Show restore points older than 5 days", select the restore point that corresponds to the date Before you first noticed the issue.

    5)    Click the "Next" button.

    6)    Reboot back into Normal mode

    7)    Vista should no longer be in Reduced Functionality mode

     

    If that doesn't work, we'll try doing a System Scan. The scan will look for bad Vista files and will attempt to repair them, if possible.

    1)    Login to Vista in Normal Mode (not safe mode)

    2)    Launch an Internet Browser

    3)    Type: %windir%\system32\ in the browser's address field

    4)    Scroll down till you find the file cmd.exe

    5)    Right-click the file and select 'Run as Administrator'

    6)    In the CMD window, type: sfc /scannow

    7)    Reboot twice and see if that resolves the issue.

      If neither of these sets of steps resolves the issue, my only other suggestions would be either to contact Vista support at http://support.microsoft.com or reinstall Vista.

     

      The next problem, The Diagnostic Report shows that the Product Key is an OEM SLP key.  This type of key only comes in Windows that came pre-installed on a computer built by a large manufacturer.

      An OEM SLP key work by looking for an OEM Bio Flag in the motherboard only found on computers built by that specific manufacturer. When you combine an OEM SLP key with a computer that has the proper OEM Bios Flag from the Proper Manufacturer, Windows will Self Activate.

      Your Diagnostic Report also show that the OEM Bio Flag in your computer is a 2.0 version.  2.0 version were only used on computers that came pre-installed with XP or Vista.  Windows 7 would not work with that OEM Bios Flag.  The only computers that come with the proper Windows 7 bios flag are computers that came pre-installed with Windows 7.

      The fact that and OEM SLP keyed Windows 7 would work on a computer that shouldn't be able to tells me that an OEM Bios Hack is installed on the computer.  An OEM Bios hack makes Windows think that the proper OEM Bios Flag for a given version of Windows, is present, when it is not.  That causes Windows to self activate thereby avoiding the need to buy a valid product key.

      My assumption is that the Bios Hack was included in a copy of Windows 7 that you downloaded from whatever website you mentioned. 

     

    Bottom line, there is a massive amount of stuff wrong with your copy of Window. And while the first issue is fixable the second is not fixable in it's current form.

      Since your Diagnostic Report does indicate that it originally came with some version of Windows, I recommend that you contact the Manufacturer of the computer to get a replacment copy of the Windows Recovery software for that model of computer. That software will install the proper version of Windows that was originally licensed to that computer and that will work with that computer's specific OEM Bios Flag.  

     

    Thank you,


    Darin MS
    Thursday, April 08, 2010 11:56 PM
    Owner

All replies

  • Even if no output file was created, you still should be able to click the Copy button (you won't see any visable indication that naything was copied, but it was) then open a reply post and the press the Ctrl and V keys at the same time (that is the keyboard shortcut to Paste) and the report should appear.

     Without the Diagnostic Report there is very little I can do to diagnos the issue.  So, f you still have problems posting the report, I recommend creating a (no cost) support request at http://support.microsoft.com/gp/contactwga for assistance with the Non-Genuine issue.

     

    Thank you, 


    Darin MS
    Wednesday, April 07, 2010 11:21 PM
    Owner
  •  

    Cor Blimey your right!! sorry for being a retard.. Ok so here are the results, whats the prog?

     

    Thanks in advance

     

    Diagnostic Report (1.9.0019.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50

    Cached Validation Code: N/A, hr = 0x800700b7
    Windows Product Key: *****-*****-VGV87-C7XPK-CGKHQ
    Windows Product Key Hash: sdEjrEJjW0FuXAhegYxl8GAkBYg=
    Windows Product ID: 00359-OEM-8992687-00016
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010300.0.0.003
    ID: {83037CE4-B960-4360-B1F5-85928EADDFB0}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7600.win7_rtm.090713-1255
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Professional Edition 2003 - 100 Genuine
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_B4D0AA8B-920-80070057

    Browser Data-->
    Proxy settings: 87.117.195.69:25925
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[hr = 0x80070002]
    File Mismatch: C:\Windows\system32\wat\npwatweb.dll[hr = 0x80070002]
    File Mismatch: C:\Windows\system32\wat\watux.exe[hr = 0x80070002]
    File Mismatch: C:\Windows\system32\wat\watweb.dll[hr = 0x80070002]
    File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7600.16385]
    File Mismatch: C:\Windows\system32\sppc.dll[6.1.7600.16385]
    File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385]
    File Mismatch: C:\Windows\system32\sppwinob.dll[6.1.7600.16385]
    File Mismatch: C:\Windows\system32\slc.dll[6.1.7600.16385]
    File Mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385]
    File Mismatch: C:\Windows\system32\sppuinotify.dll[6.1.7600.16385]
    File Mismatch: C:\Windows\system32\slui.exe[6.1.7600.16385]
    File Mismatch: C:\Windows\system32\sppcomapi.dll[6.1.7600.16385]
    File Mismatch: C:\Windows\system32\sppcommdlg.dll[6.1.7600.16385]
    File Mismatch: C:\Windows\system32\sppsvc.exe[6.1.7600.16385]
    File Mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0]
    File Mismatch: C:\Windows\system32\drivers\spldr.sys[6.1.7127.0]
    File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7600.16385]
    File Mismatch: C:\Windows\system32\en-us\user32.dll.mui[6.1.7600.16385]

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{83037CE4-B960-4360-B1F5-85928EADDFB0}</UGUID><Version>1.9.0019.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-CGKHQ</PKey><PID>00359-OEM-8992687-00016</PID><PIDType>2</PIDType><SID>S-1-5-21-2870418920-771725563-2084046155</SID><SYSTEM><Manufacturer>Sony Corporation</Manufacturer><Model>VGN-NW20ZF_S</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>R1120Y4</Version><SMBIOSVersion major="2" minor="4"/><Date>20090820000000.000000+000</Date></BIOS><HWID>30B83607018400F8</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>Sony</OEMID><OEMTableID>VAIO</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>F9CA1D7C024778</Val><Hash>kw0daSZ+PWdI3txUcU3wBQQizMo=</Hash><Pid>70145-OEM-5795637-72412</Pid><PidType>5</PidType></Product><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="15" Version="11" Result="100"/><App Id="16" Version="11" Result="100"/><App Id="18" Version="11" Result="100"/><App Id="19" Version="11" Result="100"/><App Id="1A" Version="11" Result="100"/><App Id="1B" Version="11" Result="100"/><App Id="44" Version="11" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x800700B7' to display the error text.
    Error: 0x800700B7

    Windows Activation Technologies-->
    HrOffline: N/A
    HrOnline: N/A
    HealthStatus: N/A
    Event Time Stamp: N/A
    WAT Activex: Not Registered - 0x80040154
    WAT Admin Service: Not Registered - 0x80040154

    HWID Data-->
    HWID Hash Current: NgAAAAIAAwABAAEAAQACAAAAAgABAAEA6GEwsQOgcHW+lSBAMsH6qHxYje9wzM5HuDHqRkbK

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            Sony        VAIO
      FACP            Sony        VAIO
      HPET            Sony        VAIO
      MCFG            Sony        VAIO
      SLIC            Sony        VAIO
      SSDT            Sony        VAIO
      SSDT            Sony        VAIO

    Thursday, April 08, 2010 4:30 AM
  • Hello fudoose,

    The first part of your issue is shown the line in your Diagnostic Report that reads:

    File Scan Data-->
    File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[hr = 0x80070002]
    File Mismatch: C:\Windows\system32\wat\npwatweb.dll[hr = 0x80070002]
    File Mismatch: C:\Windows\system32\wat\watux.exe[hr = 0x80070002]
    File Mismatch: C:\Windows\system32\wat\watweb.dll[hr = 0x80070002]
    File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7600.16385]
    File Mismatch: C:\Windows\system32\sppc.dll[6.1.7600.16385]
    File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385]
    File Mismatch: C:\Windows\system32\sppwinob.dll[6.1.7600.16385]
    File Mismatch: C:\Windows\system32\slc.dll[6.1.7600.16385]
    File Mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385]
    File Mismatch: C:\Windows\system32\sppuinotify.dll[6.1.7600.16385]
    File Mismatch: C:\Windows\system32\slui.exe[6.1.7600.16385]
    File Mismatch: C:\Windows\system32\sppcomapi.dll[6.1.7600.16385]
    File Mismatch: C:\Windows\system32\sppcommdlg.dll[6.1.7600.16385]
    File Mismatch: C:\Windows\system32\sppsvc.exe[6.1.7600.16385]
    File Mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0]
    File Mismatch: C:\Windows\system32\drivers\spldr.sys[6.1.7127.0]
    File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7600.16385]
    File Mismatch: C:\Windows\system32\en-us\user32.dll.mui[6.1.7600.16385]

     

     

      This means the file has been Tampered, Modified or has become Corrupt. Windows see this as an attack to bypass it's Licensing security. In your particular case there is a unusually large number of file showing as modified and a majority of them appear to be Genuine Validation related files.

    To resolve the issue, you need to either repair file .

    First try repairing Windows using System Restore:

    1)    Reboot Vista into Safe Mode

    2)    Click the ‘Start’ button

    3)    In the Start Search field, type: System Restore and hit “Enter” keyboard key

    4)    Select "Choose Different Restore Point", Put a check in the box that says "Show restore points older than 5 days", select the restore point that corresponds to the date Before you first noticed the issue.

    5)    Click the "Next" button.

    6)    Reboot back into Normal mode

    7)    Vista should no longer be in Reduced Functionality mode

     

    If that doesn't work, we'll try doing a System Scan. The scan will look for bad Vista files and will attempt to repair them, if possible.

    1)    Login to Vista in Normal Mode (not safe mode)

    2)    Launch an Internet Browser

    3)    Type: %windir%\system32\ in the browser's address field

    4)    Scroll down till you find the file cmd.exe

    5)    Right-click the file and select 'Run as Administrator'

    6)    In the CMD window, type: sfc /scannow

    7)    Reboot twice and see if that resolves the issue.

      If neither of these sets of steps resolves the issue, my only other suggestions would be either to contact Vista support at http://support.microsoft.com or reinstall Vista.

     

      The next problem, The Diagnostic Report shows that the Product Key is an OEM SLP key.  This type of key only comes in Windows that came pre-installed on a computer built by a large manufacturer.

      An OEM SLP key work by looking for an OEM Bio Flag in the motherboard only found on computers built by that specific manufacturer. When you combine an OEM SLP key with a computer that has the proper OEM Bios Flag from the Proper Manufacturer, Windows will Self Activate.

      Your Diagnostic Report also show that the OEM Bio Flag in your computer is a 2.0 version.  2.0 version were only used on computers that came pre-installed with XP or Vista.  Windows 7 would not work with that OEM Bios Flag.  The only computers that come with the proper Windows 7 bios flag are computers that came pre-installed with Windows 7.

      The fact that and OEM SLP keyed Windows 7 would work on a computer that shouldn't be able to tells me that an OEM Bios Hack is installed on the computer.  An OEM Bios hack makes Windows think that the proper OEM Bios Flag for a given version of Windows, is present, when it is not.  That causes Windows to self activate thereby avoiding the need to buy a valid product key.

      My assumption is that the Bios Hack was included in a copy of Windows 7 that you downloaded from whatever website you mentioned. 

     

    Bottom line, there is a massive amount of stuff wrong with your copy of Window. And while the first issue is fixable the second is not fixable in it's current form.

      Since your Diagnostic Report does indicate that it originally came with some version of Windows, I recommend that you contact the Manufacturer of the computer to get a replacment copy of the Windows Recovery software for that model of computer. That software will install the proper version of Windows that was originally licensed to that computer and that will work with that computer's specific OEM Bios Flag.  

     

    Thank you,


    Darin MS
    Thursday, April 08, 2010 11:56 PM
    Owner
  • Thanks for such a detailed answer i will try some of your suggestions, but to make one point clear I did not download windows 7 it came pre installed, i just downloaded a fix from the pc-world website that said it fixed black screens of death. Just wanted to let you know im not a pirate.

     

    Anyway thanks for your help although i think all this is a bit above me im going to go back to windows xp!

    Friday, April 09, 2010 9:20 AM
  • Hello fudoose,

    You wrote, "....its a sony vaio bought from ebay, so im kinda fearing the worst...."

    Could you tell us what version and edition of Windows is described on the Certificate of Authenticity affixed to the computer (on the bottom if a laptop)?  But don't post the product key.


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    Friday, April 09, 2010 12:43 PM