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Fix it - Windows 7 - An unexpected error has occurred

    Question

  • Fix it Failed on my Windows 7 Enterprise 32 Bit 6.1.7600 N/A Build 7600 with error "Fix it Center Setup encountered an error. An unexpected error has occurred. Please close and try to run Setup again"
    Wednesday, April 21, 2010 9:40 AM

Answers

  • Hi Vishnu,

    Thanks for your information. Your computer encountered this problem due to the presence of the "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\IniFileMapping\Autorun.inf" settings in its system configuration store, called registry. The setting was probably added by antimalware software to thwart malware on removable devices. Such anti-malware measure unconditionally blocks other uses of autorun.inf, including legitimate ones. The setup program of the Fix it Center application is one that is affected by this added setting. To work around the setup problem with the Fix it Center application, please temporarily have the registry settings renamed during the course of installing the Fix it Center application. To do so, you may rename the settings with Registry Editor (regedit.exe). For those of you who do not know how to use Registry Editor, you may follow the below steps:

    1. For users on Windows Vista or Windows 7, hit the Start button. Enter cmd.exe into the text box on the Start menu. You will see an icon shown on the menu. Right click on the icon and select "Run as administrator". Follow the instructions on screen to proceed with authorizing the launch of the Command Prompt as an application with administrative rights. For users on Windows XP, simply hit the Start+R key, type in cmd.exe and then hit Enter.

    2. In the command window, type the next line and hit Enter:

    reg query "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\IniFileMapping\Autorun.inf"

    3. If you see in the window a line that says "ERROR: The system was unable to find the specified registry key or value.", skip to step #6. Otherwise, record what is shown after REG_SZ in the outputs of the previous command. We will need that text again in step #8.

    4. In the command window, type the next line and hit Enter:

    reg delete "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\IniFileMapping\Autorun.inf"

    5. When asked whether to delete the registry key permanently, type in "y" without quotes and hit Enter.

    6. Reboot the computer.

    7. Proceed with installing the Fix it Center application by going to http://fixitcenter.support.microsoft.com/portal.

    8. If step #4 has been skipped, skip this step too. Otherwise, reinstate the original registry settings (only needed if the registry key was originally there) by typing the next line into the command window and hitting Enter:

    reg add "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\IniFileMapping\Autorun.inf" /ve /d @SYS:DoesNotExist

    You may replace @SYS:DoesNotExist in the above line with the value shown after REG_SZ in the command window back from step #2.

     

    Regards,

    Daniel Chow

    Sr. Software Development Engineer

    Product Quality & Online

    Microsoft Corporation

     

    This email is provided "AS IS" with no warranties, and confers no rights.

    Tuesday, April 27, 2010 8:48 PM
    Moderator

All replies

  • OS: Windows 7 Enterprise 32 Bit 6.1.7600 N/A Build 7600

    Tool: Microsoft Fixit

    Source: http://fixitcenter.support.microsoft.com/Portal

    Error while installing: Fix it Center Setup encountered an error. An unexpected error has occurred. Please close and try to run Setup again

    Attempted Fixes: Enabled "Autorun" for all media and devices (as recommended in MS forum) - No improvement

    Wednesday, April 21, 2010 7:39 AM
  • Dear Customer,

    Thank you for your interest in Microsoft Fix it Center (beta).

    I'd like to gather a bit more info from you to further understand the problem encountered.

    1. What is the anti-malware software installed on the affected computers? Have you also run any one-time malware protection (or vaccination) software in the past? If so, which ones?

    2. What is the output you get from running the following command line in a command prompt?

                 reg query "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\IniFileMapping\Autorun.inf"

        To launch the command prompt, you may click on the Start button, type in "cmd.exe" and then hit Enter.

     

    Regards,

    Daniel Chow

    Sr. Software Development Engineer

    Product Quality & Online

    Microsoft Corporation

     

    This email is provided "AS IS" with no warranties, and confers no rights.

    Saturday, April 24, 2010 6:13 AM
    Moderator
  • Hi Daniel,

    Thanks for the reply.

    1. I have Symantec EndPoint for my Antivirus apart from Windows Malicious S/w Removal Tool (KB890830). I do not remember running any one-time malware protection s/w.

    2. I get the below output to the query you requested:

    C:\>reg query "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\IniFileMapping\Autorun.inf"

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\IniFileMapping\Autorun.inf
        (Default)    REG_SZ    @SYS:DoesNotExist

     

    Thanks

    Vishnu

    Tuesday, April 27, 2010 5:14 AM
  • Hi Vishnu,

    Thanks for your information. Your computer encountered this problem due to the presence of the "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\IniFileMapping\Autorun.inf" settings in its system configuration store, called registry. The setting was probably added by antimalware software to thwart malware on removable devices. Such anti-malware measure unconditionally blocks other uses of autorun.inf, including legitimate ones. The setup program of the Fix it Center application is one that is affected by this added setting. To work around the setup problem with the Fix it Center application, please temporarily have the registry settings renamed during the course of installing the Fix it Center application. To do so, you may rename the settings with Registry Editor (regedit.exe). For those of you who do not know how to use Registry Editor, you may follow the below steps:

    1. For users on Windows Vista or Windows 7, hit the Start button. Enter cmd.exe into the text box on the Start menu. You will see an icon shown on the menu. Right click on the icon and select "Run as administrator". Follow the instructions on screen to proceed with authorizing the launch of the Command Prompt as an application with administrative rights. For users on Windows XP, simply hit the Start+R key, type in cmd.exe and then hit Enter.

    2. In the command window, type the next line and hit Enter:

    reg query "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\IniFileMapping\Autorun.inf"

    3. If you see in the window a line that says "ERROR: The system was unable to find the specified registry key or value.", skip to step #6. Otherwise, record what is shown after REG_SZ in the outputs of the previous command. We will need that text again in step #8.

    4. In the command window, type the next line and hit Enter:

    reg delete "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\IniFileMapping\Autorun.inf"

    5. When asked whether to delete the registry key permanently, type in "y" without quotes and hit Enter.

    6. Reboot the computer.

    7. Proceed with installing the Fix it Center application by going to http://fixitcenter.support.microsoft.com/portal.

    8. If step #4 has been skipped, skip this step too. Otherwise, reinstate the original registry settings (only needed if the registry key was originally there) by typing the next line into the command window and hitting Enter:

    reg add "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\IniFileMapping\Autorun.inf" /ve /d @SYS:DoesNotExist

    You may replace @SYS:DoesNotExist in the above line with the value shown after REG_SZ in the command window back from step #2.

     

    Regards,

    Daniel Chow

    Sr. Software Development Engineer

    Product Quality & Online

    Microsoft Corporation

     

    This email is provided "AS IS" with no warranties, and confers no rights.

    Tuesday, April 27, 2010 8:48 PM
    Moderator
  • Hi Daniel,

     

    Thanks! This worked :) .

     

    Best Regards

    Vishnu Kumar

    Thursday, May 13, 2010 7:00 AM
  • worked for me as well :) thank you!
    Friday, May 10, 2013 6:54 PM