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Xp professional product key

    Question

  • Okay  so basically Ive been hung up on by almost everyone got one guy asked for a supervisor i got a supervisor on the phone he said that i would need to email sbcreplacement@msdirectservices.com they told me they couldnt help me and that i need to contact a number called that number they couldnt help me, they told me to call a different number so i called today and got told i need to speak to a local rep in my area and once he transferred me i got some weird message machine.
    Ive tired activating by phone Ive tried everything it seems like this entire company is giving me the run around . I work in customer service and by far I've had the worst service with microsoft ever, hopefully I can get an answer here as to why I'm not receiving a new product key, its not my fault the sticker for it was put on the bottom of my computer so over the last two years its been rubbed away from friction (obviously). I bought my computer I've never restalled windows xp professional until now this is my business computer that I work from home with and no one has seemed to care that I know have to drive 2 hours there and back each day to my office because of this issue not to mention the 2 days I wasnt able to work trying to fix this issue loosing money ect that I need to live with.
    Monday, November 23, 2009 8:42 PM

Answers

  • Hello sunnii,

    IMO your best course of action is to contact Hewlett-Packard, he computer's manufacturer, and see if they can sell you a set of recovery/reinstallation discs for your computer.  When you use the factory-supplied recovery/reinstallation discs specific to your model of computer, there is no need to enter the product key printed on the CoA, because the recovery/reinstallation discs mimic the factory preinstallation of Windows.

    If HP no longer has them, try a third party supplier such as http://www.restoredisks.com.

    If you are able to get the discs, before you use them, you will need to backup and offload anything on the computer that you do not want to lose, such as docs, pix, email, music, videos, etc etc etc.  Usually, running the factory recovery/reinstallation discs erases all user data on the computer, so backup before!

    If you cannot access the console of the computer (can't logon as an interactive user), you may be able to transfer your data over a network by accessing XP Pro's default administrative shares.  Another way is to start the computer from an "offline operating system" such as BartPE, the Ultimate Boot CD (UBCD), or a flavor of Linux that runs directly from a CD.  Once started and booted into the offline OS, you copy your data to flash drives, USB connected hard drives, or over the network to another computer for safekeeping while you run the HP recovery/reinstallation discs.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Tuesday, November 24, 2009 12:02 AM

All replies

  • Hello sunnii,

    please refer to the link below and run the MGA Diagnostics tool:

     

    http://go.microsoft.com/fwlink/?linkid=52012

     

    You will be prompted to either “Run” or “Save” the tool. Choose to “Run” the tool and follow the on-screen prompts. You will receive an “Internet Explorer-Security Warning” dialog box for the “Windows Genuine Advantage Diagnostic Tool”; you must choose to “Run” this tool when prompted.

     

    Once you are presented with the Diagnostics tool choose “Continue” to run the diagnostic report. If the “RESOLVE” button is available after running the diagnostics, please click “RESOLVE” to allow the diagnostic tool to attempt a repair.

     

    1.      After running the MGA Diagnostic tool, click on the “Windows” tab and then click on “Copy”.

    2.      Please return to this post and “Paste” the results here for additional review.

     

    Next look on the computer itself, in the documentation you received with the computer or with your retail purchase of Windows to see if you have a Certificate of Authenticity (COA).  If you have one, tell us about the COA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or another version of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the Product Key that may be printed on the CoA (not much chance of that in this situation).

    Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

     

    NOTE: The data collected with the Genuine Diagnostics Tool does NOT contain any information that can personally identify you and can be fully reviewed, by you, before being posted.


    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Monday, November 23, 2009 9:05 PM
  • Im currently locked out of the computer so I cannot do run or save or get into the computer by any means.

    I purchase the computer well over 2 years ago I do not have the recipet the box that the CD came in
    Windows xp Professional 1-2cpu
    HP
    aside from that the rest is illegalable
    Monday, November 23, 2009 11:48 PM
  • Hello sunnii,

    IMO your best course of action is to contact Hewlett-Packard, he computer's manufacturer, and see if they can sell you a set of recovery/reinstallation discs for your computer.  When you use the factory-supplied recovery/reinstallation discs specific to your model of computer, there is no need to enter the product key printed on the CoA, because the recovery/reinstallation discs mimic the factory preinstallation of Windows.

    If HP no longer has them, try a third party supplier such as http://www.restoredisks.com.

    If you are able to get the discs, before you use them, you will need to backup and offload anything on the computer that you do not want to lose, such as docs, pix, email, music, videos, etc etc etc.  Usually, running the factory recovery/reinstallation discs erases all user data on the computer, so backup before!

    If you cannot access the console of the computer (can't logon as an interactive user), you may be able to transfer your data over a network by accessing XP Pro's default administrative shares.  Another way is to start the computer from an "offline operating system" such as BartPE, the Ultimate Boot CD (UBCD), or a flavor of Linux that runs directly from a CD.  Once started and booted into the offline OS, you copy your data to flash drives, USB connected hard drives, or over the network to another computer for safekeeping while you run the HP recovery/reinstallation discs.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Tuesday, November 24, 2009 12:02 AM