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Win 7 BIOS Missing Required License

    Question

  • Running Windows 7 on ASUS M4A79XTD EVO BIOS version 704. Receive validation message This copy of Windows is not genuine. Upon reentry of valid key receive message "Software Licensing Service reported that the computer BIOS missing a required license." Have been unable to receive any support from Microsoft phone line after 2 hours and many many transfers.

    Diagnostic Report (1.9.0019.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50

    Cached Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-GJY49-VJBQ7-HYRR2
    Windows Product Key Hash: W5/6nm6F2UPXrCkY5xUhXb/+21g=
    Windows Product ID: 00426-OEM-8992662-00006
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010100.0.0.001
    ID: {E78D7AB2-1F3D-40C9-9F0E-DAF4A4D02F1A}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Ultimate
    Architecture: 0x00000009
    Build lab: 7600.win7_rtm.090713-1255
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Users\Christopher\AppData\Local\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[hr = 0x80070002]
    File Mismatch: C:\Windows\system32\wat\npwatweb.dll[hr = 0x80070002]
    File Mismatch: C:\Windows\system32\wat\watux.exe[hr = 0x80070002]
    File Mismatch: C:\Windows\system32\wat\watweb.dll[hr = 0x80070002]

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{E78D7AB2-1F3D-40C9-9F0E-DAF4A4D02F1A}</UGUID><Version>1.9.0019.0</Version><OS>6.1.7600.2.00010100.0.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-HYRR2</PKey><PID>00426-OEM-8992662-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-912855906-2772583934-3901653899</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0704   </Version><SMBIOSVersion major="2" minor="5"/><Date>20091125000000.000000+000</Date></BIOS><HWID>64BA3607018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Mountain Standard Time(GMT-07:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, Ultimate edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: 7cfd4696-69a9-4af7-af36-ff3d12b6b6c8
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00426-00178-926-600006-02-1033-7600.0000-0372010
    Installation ID: 003346438715936241590885142293783443773040501375597896
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: HYRR2
    License Status: Notification
    Notification Reason: 0xC004F063.
    Remaining Windows rearm count: 3
    Trusted time: 2/6/2010 3:57:56 PM

    Windows Activation Technologies-->
    HrOffline: N/A
    HrOnline: N/A
    HealthStatus: N/A
    Event Time Stamp: N/A
    WAT Activex: Not Registered - 0x80040154
    WAT Admin Service: Not Registered - 0x80040154

    HWID Data-->
    HWID Hash Current: NAAAAAEABgABAAEAAAABAAAAAQABAAEA6GG4ao6TXBpGkMS1VPIQMwaeiN+8Lc7uHH+OLg==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC 112509 APIC1544
      FACP 112509 FACP1544
      HPET 112509 OEMHPET 
      MCFG 112509 OEMMCFG 
      OEMB 112509 OEMB1544
      SSDT A M I POWERNOW
      SLIC ACRSYS ACRPRDCT


    Saturday, February 06, 2010 11:00 PM

Answers

  • The key you have supplied in your post above is an Acer OEM SLP key. Therefore that key can only work with Acer computers. OEM SLP keys are verfified with your OEMID, which is your BIOS. That key is programmed to work with Acer BIOS' and no other. So what you should do is get the key for Asus and not acer. Once you have the key, just activate with it. But overall your key is invalid with your computer manufacturer.
    • Proposed as answer by EndSecure Sunday, February 07, 2010 3:46 AM
    • Marked as answer by Darin Smith MSOwner Monday, February 08, 2010 11:05 PM
    • Unmarked as answer by aaronmoxxley Tuesday, February 09, 2010 3:28 PM
    • Marked as answer by aaronmoxxley Tuesday, February 09, 2010 8:01 PM
    Sunday, February 07, 2010 3:46 AM


  •   As far as I can tell, dganata is correct.  I don't know, off hand, if the key that is currently being used in your Windows is from Acer or not, but I do know that the key is not from the same manufacturer as who built that PC.

      Your Diagnostic Report suggests that your PC did come pre-installed with some form of Windows.  If so, there will be a sticker (called a COA Sticker) on the side or bottom of the PC that will display a Product Key and what version of Windows that key is good for.

      If the COA Sticker says that it's Product Key is good for Windows 7 Ultimate, then just take that COA Key, click the Start button, right-click Computer then select Properties.  In the windows that opens, click Change Product Key and follow the directions.

      If the COA Sticker says that it's Product key is for some other version of Windows, then you will need to reinstall that version of Windows (using the Recovery software that came with the computer).  If you are unable to find the Recovery Software that came with the computer, contact the manufacturer for replacment software.

    Thank you,
    Darin MS

     

    Monday, February 08, 2010 11:05 PM

All replies

  • The key you have supplied in your post above is an Acer OEM SLP key. Therefore that key can only work with Acer computers. OEM SLP keys are verfified with your OEMID, which is your BIOS. That key is programmed to work with Acer BIOS' and no other. So what you should do is get the key for Asus and not acer. Once you have the key, just activate with it. But overall your key is invalid with your computer manufacturer.
    • Proposed as answer by EndSecure Sunday, February 07, 2010 3:46 AM
    • Marked as answer by Darin Smith MSOwner Monday, February 08, 2010 11:05 PM
    • Unmarked as answer by aaronmoxxley Tuesday, February 09, 2010 3:28 PM
    • Marked as answer by aaronmoxxley Tuesday, February 09, 2010 8:01 PM
    Sunday, February 07, 2010 3:46 AM


  •   As far as I can tell, dganata is correct.  I don't know, off hand, if the key that is currently being used in your Windows is from Acer or not, but I do know that the key is not from the same manufacturer as who built that PC.

      Your Diagnostic Report suggests that your PC did come pre-installed with some form of Windows.  If so, there will be a sticker (called a COA Sticker) on the side or bottom of the PC that will display a Product Key and what version of Windows that key is good for.

      If the COA Sticker says that it's Product Key is good for Windows 7 Ultimate, then just take that COA Key, click the Start button, right-click Computer then select Properties.  In the windows that opens, click Change Product Key and follow the directions.

      If the COA Sticker says that it's Product key is for some other version of Windows, then you will need to reinstall that version of Windows (using the Recovery software that came with the computer).  If you are unable to find the Recovery Software that came with the computer, contact the manufacturer for replacment software.

    Thank you,
    Darin MS

     

    Monday, February 08, 2010 11:05 PM


  •   As far as I can tell, dganata is correct.  I don't know, off hand, if the key that is currently being used in your Windows is from Acer or not, but I do know that the key is not from the same manufacturer as who built that PC.

      Your Diagnostic Report suggests that your PC did come pre-installed with some form of Windows.  If so, there will be a sticker (called a COA Sticker) on the side or bottom of the PC that will display a Product Key and what version of Windows that key is good for.

      If the COA Sticker says that it's Product Key is good for Windows 7 Ultimate, then just take that COA Key, click the Start button, right-click Computer then select Properties.  In the windows that opens, click Change Product Key and follow the directions.

      If the COA Sticker says that it's Product key is for some other version of Windows, then you will need to reinstall that version of Windows (using the Recovery software that came with the computer).  If you are unable to find the Recovery Software that came with the computer, contact the manufacturer for replacment software.

    Thank you,
    Darin MS

     


    So my computer says it is a windows vista home premium 64-bit on the sticker can i reinstall with the cd and then reinstall windows 7??
    anything helps me :) i just really want windows 7 :(

    thanks
            -me
    Wednesday, March 17, 2010 1:31 AM
  • Hello omfgitzmeh,

    You wrote, "So my computer says it is a windows vista home premium 64-bit on the sticker can i reinstall with the cd and then reinstall windows 7??
    anything helps me :) i just really want windows 7 :("

    1.  Use the manufacturer-supplied recovery solution (or the genuine Vista OEM disc that came with the computer if self-built or built by a small manufacturer), to do a fresh installation of Vista HP onto the computer, erasing the current W7 installation in the process.

    2.  Update this installation of Vista with all available updates using Windows Update.

    3.  Visit the support page for this computer make and model and establsih that the manufacturer does (or does not) supply the necessary drivers and patches so that the computer will run fine with W7.  If self-built or built by a small manufacturer, check the support pages for each major component of the system (motherboard, display adapter, etc) to ensure the hardware is compatible with W7.

    4.  If the hardware manufacturer(s) support(s) W7, visit your favorite trustworthy local or online software retailer and PURCHASE an upgrade for the W7 edition of your choice.

    5.  Install and be happy :-)

     


    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Friday, March 19, 2010 1:35 PM