none
yet another "non-genuine" 7601 question

    Question

  • I began getting the message this week along with excessive system hanging.  I have run chkdsk with no issues.  Thanks for your help

    Here is the diagnostic file:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0xc0000022
    Windows Product Key: *****-*****-73CQT-WMF7J-3Q6C9
    Windows Product Key Hash: KaFG+RmurcM3ZxzWyfEP9WtPUJw=
    Windows Product ID: 00359-OEM-8992687-00010
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {7F4B04B6-82EE-479B-96BF-33629EA5267B}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.120830-0333
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0], Hr = 0x80004005

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{7F4B04B6-82EE-479B-96BF-33629EA5267B}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-3Q6C9</PKey><PID>00359-OEM-8992687-00010</PID><PIDType>2</PIDType><SID>S-1-5-21-2148121015-860156553-3760823599</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Pavilion g6 Notebook PC</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.45</Version><SMBIOSVersion major="2" minor="7"/><Date>20111221000000.000000+000</Date></BIOS><HWID>EB143407018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0xC0000022' to display the error text.
    Error: 0xC0000022

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 9:5:2012 08:22
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: LgAAAAEAAQABAAEAAAACAAAAAgABAAEA6GFEwfLyksdIAJwhYj3QGbjfZmsAag==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            HP            INSYDE  
      FACP            HPQOEM        SLIC-MPC
      HPET            HP            INSYDE  
      BOOT            HP            INSYDE  
      MCFG            HP            INSYDE  
      WDRT            HP            INSYDE  
      ASF!            HP            INSYDE  
      SLIC            HPQOEM        SLIC-MPC
      SSDT            HP            INSYDE  
      SSDT            HP            INSYDE  

    Thursday, November 22, 2012 2:16 PM

Answers

  • ... in that case, I think all I can really suggest is a repair install...

     

    Download the SP1 Refresh for your language and edition from the links on these pages...

     

    Heidoc -Microsoft DR Download links

     

    The links are for downloads from the Digital River servers run for MS, so are about as safe as
    you can get :)

     

    Once you have it downloaded, you then need to burn the DVD from it - use either the Windows Disk
    Image Burner, or (better still) your favourite burning application at the slowest speed possible.

     

    Note that you do NOT 'drag and drop' the file to the disk, you must use the 'burn an image'
    option from your app - or you'll end up with a useless coaster :)

     

    Once you have the disk burnt, check that it boots the (or any other) system OK - but do NOT start
    the repair from there - you must start the repair from within a normal Windows boot.

     

    Follow the instructions in this tutorial - http://www.sevenforums.com/tutorials/3413-repair-install.html

    - and they should help you get through it (it's not as difficult as it looks!)

     

    Always ask questions first if you're unsure - either here, or in sevenforums.

     

    Good luck with it!



    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Saturday, November 24, 2012 7:37 PM
    Moderator

All replies

  • Please open an elevated command prompt window and run the following commands - make a note of the number of files and folders in the summary athe the end of each, and post back with the results.

    DIR C:\Windows /AR /S

    DIR C:\Windows\System32 /AR /S

    DIR C:\Windows\System32\7B*.* /ah

    Also, please run and SFC....

    SFC -System File Checker - Instructions

    Click on Start > All Programs > Accessories

    Right-click on the Command Prompt entry

    Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

     

    At the Command prompt, type

     

    SFC /SCANNOW

     

    and hit the Enter key

     

    Wait for the scan to finish - make a note of any error messages - and then reboot.

     

     

    Copy the CBS.log file created (C:\Windows\Logs\CBS\CBS.log) to your desktop (you can't manipulate it directly) and then compress the copy and upload it to your SkyDrive (http://skydrive.live.com ) and post a link to it so that I can take a look.

     

    Post a new MGADiag report with details of any error messages encountered.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Thursday, November 22, 2012 2:46 PM
    Moderator
  • DIR C:\Windows /AR /S

    1539 files 168 dirs

    DIR C:\Windows\System32 /AR /S

    3 files 3 dirs

    DIR C:\Windows\System32\7B*.* /ah

    2 files 0 dirs

    running the rest....

    Thursday, November 22, 2012 3:36 PM
  • tried running SFC a couple times from the Admin window and both times it crashed with the error: "Windows Resource Protection could not perform requested operation"  I have posted the log to:

    https://skydrive.live.com/redir?resid=ECE240D76B31E940!107

    Thursday, November 22, 2012 4:32 PM
  •  

    Your best option in that case is to run the CHKDSK and SFC in offline mode from a Recovery Environment boot.

     

    Reboot the computer, and tap the F8 key until you get the advanced boot menu up - one option should be 'Repair your computer'. Pick that one.

     

    Log into your normal account.

    You'll get a set of options - pick the Command Prompt one.

    At the command prompt, type  DIR C:\

    - if we're lucky this will bring up a listing of your normal C: drive contents, including the Program Files folder(s) and the Windows folder.

    If not, try D:\ or E:\ (etc. until you get the right letter)

    type  

     

    sfc /scannow /OFFBOOTDIR=<drive>:\   /OFFWINDIR=<drive>:\Windows

     

    where <drive> is the letter you found above.

     

    Wait for the command to complete. (make a note of the response!).

     

    Once it has, type  EXIT and the pick the option to reboot.

     

    Post another MGADiag report   


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Thursday, November 22, 2012 4:55 PM
    Moderator
  • Tried to run it in the Recovery Environment and had the same result.  It ran for a while but the stopped with the same error message.  Any other thoughts.... The system is very unstable with intermittent freezes.
    Friday, November 23, 2012 4:56 AM
  • Your symptoms sound like you have s 'stuck' pending.xml file

    Please run the following command, and post the results.

    DIR C\Windows\winsxs\pending.xml


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Friday, November 23, 2012 7:02 AM
    Moderator
  • I got "File not found"

    Looked through the winsxs drive and I don't see it either.  The winsxs folder is a ton of folders beginning with "x86_..." but no files visible

    Friday, November 23, 2012 2:07 PM
  • Hmmm - maybe it's a hidden file...

    DIR C\Windows\winsxs\pending.xml /AH

    see if that shows anything


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Friday, November 23, 2012 2:54 PM
    Moderator
  • nope... still does not find it
    Friday, November 23, 2012 3:18 PM
  • in that case it must be something else blocking SFC.

    Please run the following commands and post the results....

    REG QUERY HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\ProgramFilesDir
    REG QUERY HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\CommonFilesDir
    REG QUERY "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\ProgramFilesDir (x86)"
    REG QUERY "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\CommonFilesDir (x86)"
    REG QUERY HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\ProgramFilesPath
    REG QUERY HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\ProgramW6432Dir


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Friday, November 23, 2012 5:51 PM
    Moderator
  • Got the message:

    "Error: the system was unable to find the specified registry key or value."

    I also went into the registry editor through MSCONFIG and could not find the "currentversion" path under hkey_local_machine\software\microsoft.

    just a thought... I have an upgrade to Windows 8 that came with the machine (I only bought this in August.)  What are the odds that the upgrade would solve my problems?

    Thanks for you're help thus far, by the way!

    Friday, November 23, 2012 6:18 PM
  • With no data in 'CurrentVersion' I'm surprised that the machine boots at all - it's what holds most of the installation together! It means theat a repair install is the absolute minimum repair required, but that you may as well do a Recovery to factory settings - it'll take less time in the long run.

    Just to check - please run the following commands and see what happens...

    REG QUERY HKEY_LOCAL_MACHINE
    REG QUERY HKEY_LOCAL_MACHINE\SOFTWARE
    REG QUERY HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft
    REG QUERY HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows
    REG QUERY HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion
    REG QUERY HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\ProgramFilesDir
    
    Which is the first to give an error message?







    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Friday, November 23, 2012 6:36 PM
    Moderator
  • OK so this is weird... so I stepped through your list and, low and behold, it returns a value for the currentversion path.  I run indivigual files and they return the error back again.  I then go back into the reg editor and, sure enough the currentversion path is again there.  In the reg editor however, I can see the six files that you were looking for me to pull.

    here is a paste of the command prompt session...  (tried to put in a screenshot of the editor but was not allowed until account is verified)

    HKEY_LOCAL_MACHINE\software\Clients
    HKEY_LOCAL_MACHINE\software\CXT
    HKEY_LOCAL_MACHINE\software\Cyberlink
    HKEY_LOCAL_MACHINE\software\Hewlett-Packard
    HKEY_LOCAL_MACHINE\software\HPQ
    HKEY_LOCAL_MACHINE\software\IDT
    HKEY_LOCAL_MACHINE\software\InstalledOptions
    HKEY_LOCAL_MACHINE\software\Intel
    HKEY_LOCAL_MACHINE\software\JavaSoft
    HKEY_LOCAL_MACHINE\software\Khronos
    HKEY_LOCAL_MACHINE\software\Macromedia
    HKEY_LOCAL_MACHINE\software\Microsoft
    HKEY_LOCAL_MACHINE\software\Mozilla
    HKEY_LOCAL_MACHINE\software\MozillaPlugins
    HKEY_LOCAL_MACHINE\software\Norton
    HKEY_LOCAL_MACHINE\software\ODBC
    HKEY_LOCAL_MACHINE\software\Policies
    HKEY_LOCAL_MACHINE\software\Realtek
    HKEY_LOCAL_MACHINE\software\Realtek Semiconductor Corp.
    HKEY_LOCAL_MACHINE\software\RegisteredApplications
    HKEY_LOCAL_MACHINE\software\RTLSetup
    HKEY_LOCAL_MACHINE\software\Sonic
    HKEY_LOCAL_MACHINE\software\Synaptics
    HKEY_LOCAL_MACHINE\software\Tarma Installer
    HKEY_LOCAL_MACHINE\software\Wow6432Node

    c:\>reg query hkey_local_machine\software\microsoft

    HKEY_LOCAL_MACHINE\software\microsoft\.NETFramework
    HKEY_LOCAL_MACHINE\software\microsoft\Active Setup
    HKEY_LOCAL_MACHINE\software\microsoft\ADs
    HKEY_LOCAL_MACHINE\software\microsoft\Advanced INF Setup
    HKEY_LOCAL_MACHINE\software\microsoft\ALG
    HKEY_LOCAL_MACHINE\software\microsoft\ASP.NET
    HKEY_LOCAL_MACHINE\software\microsoft\Assistance
    HKEY_LOCAL_MACHINE\software\microsoft\BidInterface
    HKEY_LOCAL_MACHINE\software\microsoft\COM3
    HKEY_LOCAL_MACHINE\software\microsoft\Command Processor
    HKEY_LOCAL_MACHINE\software\microsoft\Cryptography
    HKEY_LOCAL_MACHINE\software\microsoft\CTF
    HKEY_LOCAL_MACHINE\software\microsoft\DataAccess
    HKEY_LOCAL_MACHINE\software\microsoft\DataFactory
    HKEY_LOCAL_MACHINE\software\microsoft\DevDiv
    HKEY_LOCAL_MACHINE\software\microsoft\Dfrg
    HKEY_LOCAL_MACHINE\software\microsoft\DFS
    HKEY_LOCAL_MACHINE\software\microsoft\DirectDraw
    HKEY_LOCAL_MACHINE\software\microsoft\DirectInput
    HKEY_LOCAL_MACHINE\software\microsoft\DirectMusic
    HKEY_LOCAL_MACHINE\software\microsoft\DirectPlay8
    HKEY_LOCAL_MACHINE\software\microsoft\DirectPlayNATHelp
    HKEY_LOCAL_MACHINE\software\microsoft\DirectShow
    HKEY_LOCAL_MACHINE\software\microsoft\DirectX
    HKEY_LOCAL_MACHINE\software\microsoft\DownloadManager
    HKEY_LOCAL_MACHINE\software\microsoft\Driver Signing
    HKEY_LOCAL_MACHINE\software\microsoft\DRM
    HKEY_LOCAL_MACHINE\software\microsoft\DVR
    HKEY_LOCAL_MACHINE\software\microsoft\DXP
    HKEY_LOCAL_MACHINE\software\microsoft\EnterpriseCertificates
    HKEY_LOCAL_MACHINE\software\microsoft\EventSystem
    HKEY_LOCAL_MACHINE\software\microsoft\Fax
    HKEY_LOCAL_MACHINE\software\microsoft\Feeds
    HKEY_LOCAL_MACHINE\software\microsoft\FlashConfig
    HKEY_LOCAL_MACHINE\software\microsoft\FTH
    HKEY_LOCAL_MACHINE\software\microsoft\Function Discovery
    HKEY_LOCAL_MACHINE\software\microsoft\Fusion
    HKEY_LOCAL_MACHINE\software\microsoft\GPUPipeline
    HKEY_LOCAL_MACHINE\software\microsoft\HTMLHelp
    HKEY_LOCAL_MACHINE\software\microsoft\IdentityCRL
    HKEY_LOCAL_MACHINE\software\microsoft\IdentityStore
    HKEY_LOCAL_MACHINE\software\microsoft\IMAPI
    HKEY_LOCAL_MACHINE\software\microsoft\IMEJP
    HKEY_LOCAL_MACHINE\software\microsoft\IMEKR
    HKEY_LOCAL_MACHINE\software\microsoft\IMETC
    HKEY_LOCAL_MACHINE\software\microsoft\Internet Account Manager
    HKEY_LOCAL_MACHINE\software\microsoft\Internet Domains
    HKEY_LOCAL_MACHINE\software\microsoft\Internet Explorer
    HKEY_LOCAL_MACHINE\software\microsoft\IsoBurn
    HKEY_LOCAL_MACHINE\software\microsoft\MediaCenterPeripheral
    HKEY_LOCAL_MACHINE\software\microsoft\MediaPlayer
    HKEY_LOCAL_MACHINE\software\microsoft\MessengerService
    HKEY_LOCAL_MACHINE\software\microsoft\Microsoft Antimalware
    HKEY_LOCAL_MACHINE\software\microsoft\Microsoft Antimalware Setup
    HKEY_LOCAL_MACHINE\software\microsoft\Microsoft Security Client
    HKEY_LOCAL_MACHINE\software\microsoft\MigWiz
    HKEY_LOCAL_MACHINE\software\microsoft\MMC
    HKEY_LOCAL_MACHINE\software\microsoft\Mobile
    HKEY_LOCAL_MACHINE\software\microsoft\MpSigStub
    HKEY_LOCAL_MACHINE\software\microsoft\MSBuild
    HKEY_LOCAL_MACHINE\software\microsoft\MSDE
    HKEY_LOCAL_MACHINE\software\microsoft\MSDTC
    HKEY_LOCAL_MACHINE\software\microsoft\MSF
    HKEY_LOCAL_MACHINE\software\microsoft\MSLicensing
    HKEY_LOCAL_MACHINE\software\microsoft\MSMQ
    HKEY_LOCAL_MACHINE\software\microsoft\MSN Apps
    HKEY_LOCAL_MACHINE\software\microsoft\MSSQLServer
    HKEY_LOCAL_MACHINE\software\microsoft\Multimedia
    HKEY_LOCAL_MACHINE\software\microsoft\NapServer
    HKEY_LOCAL_MACHINE\software\microsoft\NET Framework Setup
    HKEY_LOCAL_MACHINE\software\microsoft\NetSh
    HKEY_LOCAL_MACHINE\software\microsoft\Network
    HKEY_LOCAL_MACHINE\software\microsoft\NetworkAccessProtection
    HKEY_LOCAL_MACHINE\software\microsoft\Non-Driver Signing
    HKEY_LOCAL_MACHINE\software\microsoft\Notepad
    HKEY_LOCAL_MACHINE\software\microsoft\ODBC
    HKEY_LOCAL_MACHINE\software\microsoft\Office
    HKEY_LOCAL_MACHINE\software\microsoft\OfficeSoftwareProtectionPlatform
    HKEY_LOCAL_MACHINE\software\microsoft\Ole
    HKEY_LOCAL_MACHINE\software\microsoft\OnlineProviders
    HKEY_LOCAL_MACHINE\software\microsoft\Outlook Express
    HKEY_LOCAL_MACHINE\software\microsoft\PCHealth
    HKEY_LOCAL_MACHINE\software\microsoft\PLA
    HKEY_LOCAL_MACHINE\software\microsoft\PlayReady
    HKEY_LOCAL_MACHINE\software\microsoft\PowerShell
    HKEY_LOCAL_MACHINE\software\microsoft\Print
    HKEY_LOCAL_MACHINE\software\microsoft\RADAR
    HKEY_LOCAL_MACHINE\software\microsoft\Ras
    HKEY_LOCAL_MACHINE\software\microsoft\RAS AutoDial
    HKEY_LOCAL_MACHINE\software\microsoft\Reliability Analysis
    HKEY_LOCAL_MACHINE\software\microsoft\RemovalTools
    HKEY_LOCAL_MACHINE\software\microsoft\RendezvousApps
    HKEY_LOCAL_MACHINE\software\microsoft\Router
    HKEY_LOCAL_MACHINE\software\microsoft\Rpc
    HKEY_LOCAL_MACHINE\software\microsoft\SchedulingAgent
    HKEY_LOCAL_MACHINE\software\microsoft\scrunch
    HKEY_LOCAL_MACHINE\software\microsoft\Security Center
    HKEY_LOCAL_MACHINE\software\microsoft\Sensors
    HKEY_LOCAL_MACHINE\software\microsoft\Shared Tools
    HKEY_LOCAL_MACHINE\software\microsoft\Shared Tools Location
    HKEY_LOCAL_MACHINE\software\microsoft\SideShow
    HKEY_LOCAL_MACHINE\software\microsoft\Software
    HKEY_LOCAL_MACHINE\software\microsoft\Speech
    HKEY_LOCAL_MACHINE\software\microsoft\SQMClient
    HKEY_LOCAL_MACHINE\software\microsoft\Sync Framework
    HKEY_LOCAL_MACHINE\software\microsoft\Sysprep
    HKEY_LOCAL_MACHINE\software\microsoft\SystemCertificates
    HKEY_LOCAL_MACHINE\software\microsoft\TableTextService
    HKEY_LOCAL_MACHINE\software\microsoft\TabletTip
    HKEY_LOCAL_MACHINE\software\microsoft\Tcpip
    HKEY_LOCAL_MACHINE\software\microsoft\Terminal Server Client
    HKEY_LOCAL_MACHINE\software\microsoft\TermServLicensing
    HKEY_LOCAL_MACHINE\software\microsoft\TIP Shared
    HKEY_LOCAL_MACHINE\software\microsoft\TMM
    HKEY_LOCAL_MACHINE\software\microsoft\TPG
    HKEY_LOCAL_MACHINE\software\microsoft\Tpm
    HKEY_LOCAL_MACHINE\software\microsoft\Tracing
    HKEY_LOCAL_MACHINE\software\microsoft\Transaction Server
    HKEY_LOCAL_MACHINE\software\microsoft\TV System Services
    HKEY_LOCAL_MACHINE\software\microsoft\uDRM
    HKEY_LOCAL_MACHINE\software\microsoft\UPnP Device Host
    HKEY_LOCAL_MACHINE\software\microsoft\WAB
    HKEY_LOCAL_MACHINE\software\microsoft\WBEM
    HKEY_LOCAL_MACHINE\software\microsoft\WIMMount
    HKEY_LOCAL_MACHINE\software\microsoft\Windows
    HKEY_LOCAL_MACHINE\software\microsoft\Windows Defender
    HKEY_LOCAL_MACHINE\software\microsoft\Windows Desktop Search
    HKEY_LOCAL_MACHINE\software\microsoft\Windows Live
    HKEY_LOCAL_MACHINE\software\microsoft\Windows Mail
    HKEY_LOCAL_MACHINE\software\microsoft\Windows Media Device Manager
    HKEY_LOCAL_MACHINE\software\microsoft\Windows Media Foundation
    HKEY_LOCAL_MACHINE\software\microsoft\Windows Media Player NSS
    HKEY_LOCAL_MACHINE\software\microsoft\Windows Messaging Subsystem
    HKEY_LOCAL_MACHINE\software\microsoft\Windows NT
    HKEY_LOCAL_MACHINE\software\microsoft\Windows Photo Viewer
    HKEY_LOCAL_MACHINE\software\microsoft\Windows Portable Devices
    HKEY_LOCAL_MACHINE\software\microsoft\Windows Script Host
    HKEY_LOCAL_MACHINE\software\microsoft\Windows Search
    HKEY_LOCAL_MACHINE\software\microsoft\Wisp
    HKEY_LOCAL_MACHINE\software\microsoft\Wlansvc
    HKEY_LOCAL_MACHINE\software\microsoft\Workspaces
    HKEY_LOCAL_MACHINE\software\microsoft\WwanSvc

    c:\>reg query hkey_local_machine\software\microsoft\windows

    HKEY_LOCAL_MACHINE\software\microsoft\windows\CurrentVersion
    HKEY_LOCAL_MACHINE\software\microsoft\windows\HTML Help
    HKEY_LOCAL_MACHINE\software\microsoft\windows\ITStorage
    HKEY_LOCAL_MACHINE\software\microsoft\windows\ScheduledDiagnostics
    HKEY_LOCAL_MACHINE\software\microsoft\windows\ScriptedDiagnosticsProvider
    HKEY_LOCAL_MACHINE\software\microsoft\windows\Tablet PC
    HKEY_LOCAL_MACHINE\software\microsoft\windows\TabletPC
    HKEY_LOCAL_MACHINE\software\microsoft\windows\Windows Error Reporting
    HKEY_LOCAL_MACHINE\software\microsoft\windows\Windows Search
    HKEY_LOCAL_MACHINE\software\microsoft\windows\Setup

    c:\>reg query hkey_local_machine\software\microsoft\windows\currentversion

    HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion
        SM_GamesName    REG_SZ    Games
        SM_ConfigureProgramsName    REG_SZ    Set Program Access and Defaults
        CommonFilesDir    REG_SZ    C:\Program Files\Common Files
        CommonFilesDir (x86)    REG_SZ    C:\Program Files (x86)\Common Files
        CommonW6432Dir    REG_SZ    C:\Program Files\Common Files
        DevicePath    REG_EXPAND_SZ    %SystemRoot%\inf;%SystemDrive%\SWSetup\Driver
    s
        MediaPathUnexpanded    REG_EXPAND_SZ    %SystemRoot%\Media
        ProgramFilesDir    REG_SZ    C:\Program Files
        ProgramFilesDir (x86)    REG_SZ    C:\Program Files (x86)
        ProgramFilesPath    REG_EXPAND_SZ    %ProgramFiles%
        ProgramW6432Dir    REG_SZ    C:\Program Files

    HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\App Management
    HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\App Paths
    HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\Applets
    HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\Audio
    HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\Authentication
    HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\BitLocker
    HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\BITS
    HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\Component Based Ser
    vicing
    HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\Control Panel
    HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\Controls Folder
    HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\DateTime
    HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\Device Installer
    HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\Device Metadata
    HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\Diagnostics
    HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\DIFx
    HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\DPX
    HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\DriverSearching
    HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\EventCollector
    HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\EventForwarding
    HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\Explorer
    HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\Ext
    HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\GameUX
    HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\GettingStarted
    HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\Group Policy
    HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\Hints
    HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\HomeGroup
    HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\HotStart
    HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\IME
    HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\Installer
    HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\Internet Settings
    HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\MCT
    HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\Media Center
    HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\MMDevices
    HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\MSSHA
    HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\OEMInformation
    HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\OOBE
    HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\OptimalLayout
    HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\Parental Controls
    HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\Personalization
    HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\PhotoPropertyHandle
    r
    HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\PnPSysprep
    HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\Policies
    HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\PreviewHandlers
    HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\PropertySystem
    HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\Reliability
    HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\RenameFiles
    HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\Run
    HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\RunOnce
    HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\Setup
    HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\SharedDLLs
    HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\Shell Extensions
    HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\ShellCompatibility
    HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\ShellServiceObjectD
    elayLoad
    HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\Sidebar
    HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\SideBySide
    HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\SMDEn
    HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\SMI
    HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\StillImage
    HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\StructuredQuery
    HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\Syncmgr
    HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\SysPrepTapi
    HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\Tablet PC
    HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\Telephony
    HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\ThemeManager
    HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\Themes
    HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\Unimodem
    HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\Uninstall
    HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\UPnP
    HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\URL
    HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\UserPictureChange
    HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\WebCheck
    HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\Windows Block Level
     Backup
    HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\WindowsBackup
    HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\WindowsUpdate
    HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\WINEVT
    HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\Wordpad
    HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\WSMAN
    HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\XWizards

    c:\>reg query hkey_local_machine\software\microsoft\windows\currentversion\progr
    amfilesdir
    ERROR: The system was unable to find the specified registry key or value.

    c:\>reg query hkey_local_machine\software\microsoft\windows\currentversion\commo
    nfilesdir
    ERROR: The system was unable to find the specified registry key or value.

    c:\>reg query hkey_local_machine\software\microsoft\windows\currentversion\progr
    amfilespath
    ERROR: The system was unable to find the specified registry key or value.

    c:\>reg query hkey_local_machine\software\microsoft\windows\currentversion\progr
    amw6432dir
    ERROR: The system was unable to find the specified registry key or value.

    c:\>   

    Friday, November 23, 2012 7:39 PM
  • c:\>reg query hkey_local_machine\software\microsoft\windows\currentversion HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion SM_GamesName REG_SZ Games SM_ConfigureProgramsName REG_SZ Set Program Access and Defaults CommonFilesDir REG_SZ C:\Program Files\Common Files CommonFilesDir (x86) REG_SZ C:\Program Files (x86)\Common Files CommonW6432Dir REG_SZ C:\Program Files\Common Files DevicePath REG_EXPAND_SZ %SystemRoot%\inf;%SystemDrive%\SWSetup\Drivers

    MediaPathUnexpanded REG_EXPAND_SZ %SystemRoot%\Media ProgramFilesDir REG_SZ C:\Program Files ProgramFilesDir (x86) REG_SZ C:\Program Files (x86) ProgramFilesPath REG_EXPAND_SZ %ProgramFiles% ProgramW6432Dir REG_SZ C:\Program Files

    Are the important response here (I got the original commands wrong in an attempt to avoid the long list of 'unrequired' data).

    The only strange one there is the DevicePath data - please run the following command and post the results

    DIR %SystemDrive%\SWSetup\Drivers

    it doesn't exist on my system  - but it may be part of the OEM setup


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth



    Friday, November 23, 2012 8:03 PM
    Moderator
  • c:\>dir %SystemDrive%\SWSetup\Drivers
     Volume in drive C has no label.
     Volume Serial Number is B0B2-5AD6

     Directory of C:\SWSetup\Drivers

    05/07/2012  01:14 PM    <DIR>          .
    05/07/2012  01:14 PM    <DIR>          ..
    05/07/2012  01:14 PM    <DIR>          Audio
    05/07/2012  01:14 PM    <DIR>          Card
    05/07/2012  01:13 PM    <DIR>          Network
    05/07/2012  01:12 PM    <DIR>          RaWiFi
    10/25/2011  10:03 PM    <DIR>          TouchPad
    10/25/2011  09:43 PM    <DIR>          Video_P
    Friday, November 23, 2012 8:08 PM
  • Interesting!

    in my VM, %SystemDrive%  is defined as C: (which means that it always returns the current folder, as far as I can tell)

    Please run the following command and report the result....

    echo %systemdrive%


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Friday, November 23, 2012 9:06 PM
    Moderator

  • c:\>echo %systemdrive%
    C:

    Friday, November 23, 2012 9:21 PM
  • That's correct - so let's change the entry that refer to the folder....

    run the following command in an Elevated Command Prompt

    REG ADD HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion /v DevicePath /t REG_SZ /d %SystemRoot%\inf  /f

     

    then reboot the machine and note ANY change in behaviour - then post a new MGADiag report.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth


    Friday, November 23, 2012 9:33 PM
    Moderator
  • Very slow to come to a stable state.  Opened as normal but then everything locked up for a good 10 mins.

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0xc0000022
    Windows Product Key: *****-*****-73CQT-WMF7J-3Q6C9
    Windows Product Key Hash: KaFG+RmurcM3ZxzWyfEP9WtPUJw=
    Windows Product ID: 00359-OEM-8992687-00010
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {7F4B04B6-82EE-479B-96BF-33629EA5267B}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.120830-0333
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0], Hr = 0x80004005

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{7F4B04B6-82EE-479B-96BF-33629EA5267B}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-3Q6C9</PKey><PID>00359-OEM-8992687-00010</PID><PIDType>2</PIDType><SID>S-1-5-21-2148121015-860156553-3760823599</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Pavilion g6 Notebook PC</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.45</Version><SMBIOSVersion major="2" minor="7"/><Date>20111221000000.000000+000</Date></BIOS><HWID>EB143407018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0xC0000022' to display the error text.
    Error: 0xC0000022

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 9:5:2012 08:22
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: LgAAAAEAAQABAAEAAAACAAAAAgABAAEA6GFEwfLyksdIAJwhYj3QGbjfZmsAag==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            HP            INSYDE  
      FACP            HPQOEM        SLIC-MPC
      HPET            HP            INSYDE  
      BOOT            HP            INSYDE  
      MCFG            HP            INSYDE  
      WDRT            HP            INSYDE  
      ASF!            HP            INSYDE  
      SLIC            HPQOEM        SLIC-MPC
      SSDT            HP            INSYDE  
      SSDT            HP            INSYDE  

    Friday, November 23, 2012 10:07 PM
  • Also, don't know if this adds to the puzzle, but there we a bunch of HP "apps" that come up during startup on the launch box.  I had disabled them shortly after getting the machine.  They are back again.

    Friday, November 23, 2012 10:12 PM
  • Also... noticed that the product key in the diagnostic does not match the key on the tag at the bottom of the computer???

    Friday, November 23, 2012 10:16 PM
  • OK - please try running SFC again now.

    SFC -System File Checker - Instructions

    Click on Start > All Programs > Accessories

    Right-click on the Command Prompt entry

    Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

    At the Command prompt, type

    SFC /SCANNOW

    and hit the Enter key

    Wait for the scan to finish - make a note of any error messages - and then reboot.

    Copy theCBS.log file created (C:\Windows\Logs\CBS\CBS.log) to your desktop (you can't manipulate it directly) and then compress the copy and upload it to your SkyDrive (http://skydrive.live.com ) and post a link to it so that I can take a look.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Friday, November 23, 2012 10:16 PM
    Moderator
  • Also... noticed that the product key in the diagnostic does not match the key on the tag at the bottom of the computer???


    Computers that come pre-installed with Windows from large manufacturers usually come with two Product Keys.

     

    OEM SLP: This is the key that came in Windows (from the factory). It works by connecting to a BIOS flag (the SLIC table) found only on  computers from that Manufacturer. It also checks for the existence of proper matching licenses in the OS itself. Once it sees both, it self-activates every time the machine is rebooted.

     

    COA SLP: This is the key seen on the sticker located on the side, bottom or in the battery compartment of your machine. This key is for use if the OEM SLP self-activation stops working for whatever reason.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Friday, November 23, 2012 10:32 PM
    Moderator
  • So it failed again in the same spot with the same error...  I then tried again to run it in the recovery environment and got the message that the were repairs pending and I needed to reboot.  I rebooted and still got the same message.

    Saturday, November 24, 2012 3:23 PM
  • ... in that case, I think all I can really suggest is a repair install...

     

    Download the SP1 Refresh for your language and edition from the links on these pages...

     

    Heidoc -Microsoft DR Download links

     

    The links are for downloads from the Digital River servers run for MS, so are about as safe as
    you can get :)

     

    Once you have it downloaded, you then need to burn the DVD from it - use either the Windows Disk
    Image Burner, or (better still) your favourite burning application at the slowest speed possible.

     

    Note that you do NOT 'drag and drop' the file to the disk, you must use the 'burn an image'
    option from your app - or you'll end up with a useless coaster :)

     

    Once you have the disk burnt, check that it boots the (or any other) system OK - but do NOT start
    the repair from there - you must start the repair from within a normal Windows boot.

     

    Follow the instructions in this tutorial - http://www.sevenforums.com/tutorials/3413-repair-install.html

    - and they should help you get through it (it's not as difficult as it looks!)

     

    Always ask questions first if you're unsure - either here, or in sevenforums.

     

    Good luck with it!



    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Saturday, November 24, 2012 7:37 PM
    Moderator
  • thanks Noel
    Sunday, November 25, 2012 2:30 AM
  • I am not a computer programmer, so all these instructions seem foreign to me...but the same thing started happening to my computer within the last week.

    The " not running genuine microsoft" message and the "hanging"

    this sounds like something is wrong with WINDOWS and needs a fix, no? I don't have $200 to pay a computer person to fix--and the repair install above sounds difficult.

    Sunday, November 25, 2012 7:04 PM
  • First please start a new question of your own, and include an MGADiag report - then we can see what is necessary.

    It's quite rare for a repair install to be necessary.

    To properly analyse and solve problems with Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool
    (download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
     Once saved, run the tool.
    Click on the Continue button, which will produce the report.
     To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.
      - **in your own thread**, please
     
    Please also state the Version and Edition of Windows quoted on your COA sticker (if you have one) on the case of your machine (or inside the battery compartment), but do NOT quote the Key on the sticker!
    http://www.microsoft.com/en-us/howtotell/Hardware.aspx


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Sunday, November 25, 2012 7:15 PM
    Moderator