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Page Cannot be displayed

    Question

  • Hi,

    My users are continuously getting an error message " Page cannot be Displayed" when they are in a Phone Call, while trying to save 'notes'. Any ideas why this is happening. Any tips I could get would be greatly apprecaited.

    Thanks

    Khangul
    Wednesday, December 30, 2009 12:06 AM

Answers

  • It looks like you have a custom callout being performed... did you upgrade from CRM 3.0 to 4.0? If you did, did you have any Add-ons like c360 installed? If not have you applied any applications or add-on programs to CRM 4.0? 

    Is this the only place you get an error? What if you try to add a note to another entity like contact.. do you still get the error? I ask because Notes are a separate entity, and if it is an issue with notes, it should happen everywhere there are notes (Contacts/Accounts/Leads, etc.)

    -Paul
    Monday, January 04, 2010 8:21 PM

All replies

  • Do you have one of the later update rollup such as 6,7,8 ?


    Alex Fagundes - www.PowerObjects.com
    Wednesday, December 30, 2009 1:19 AM
  • Check Application Log in event viewer on the CRM server. It should be any error starting with MSCRM or ASP.NET. Copy these errors here and we will try to help you.

    My Dynamics CRM Blog: http://bovoweb.blogspot.com
    Wednesday, December 30, 2009 10:04 AM
  • I applied Rollup 6. Here is one of the message from the event log. Any thoughts




    Event code: 3005
    Event message: An unhandled exception has occurred.
    Event time: 12/30/2009 12:35:16 PM
    Event time (UTC): 12/30/2009 8:35:16 PM
    Event ID: c3a8bb8f68514a758756e1bb2172e5a9
    Event sequence: 1820765
    Event occurrence: 8
    Event detail code: 0
     
    Application information:
        Application domain: /LM/W3SVC/1/ROOT-1-129066409030085108
        Trust level: Full
        Application Virtual Path: /
        Application Path: c:\inetpub\wwwroot\
        Machine name: XXXXXXX
     
    Process information:
        Process ID: 3864
        Process name: w3wp.exe
        Account name: NT AUTHORITY\NETWORK SERVICE
     
    Exception information:
        Exception type: TargetInvocationException
        Exception message: Exception has been thrown by the target of an invocation.
     
    Request information:
        Request URL: http://XXXXXXX/activities/phone/edit.aspx?id={5E4E14F2-E098-4883-89FE-7389770A042B}
        Request path: /XXXXX/activities/phone/edit.aspx
        User host address: XXXXXXX
        User: XXXXXXX
        Is authenticated: True
        Authentication Type: Negotiate
        Thread account name: NT AUTHORITY\NETWORK SERVICE
     
    Thread information:
        Thread ID: 16
        Thread account name: NT AUTHORITY\NETWORK SERVICE
        Is impersonating: False
        Stack trace:    at System.RuntimeMethodHandle._InvokeMethodFast(Object target, Object[] arguments, SignatureStruct& sig, MethodAttributes methodAttributes, RuntimeTypeHandle typeOwner)
       at System.RuntimeMethodHandle.InvokeMethodFast(Object target, Object[] arguments, Signature sig, MethodAttributes methodAttributes, RuntimeTypeHandle typeOwner)
       at System.Reflection.RuntimeMethodInfo.Invoke(Object obj, BindingFlags invokeAttr, Binder binder, Object[] parameters, CultureInfo culture, Boolean skipVisibilityChecks)
       at System.Reflection.RuntimeMethodInfo.Invoke(Object obj, BindingFlags invokeAttr, Binder binder, Object[] parameters, CultureInfo culture)
       at System.Web.Services.Protocols.LogicalMethodInfo.Invoke(Object target, Object[] values)
       at Microsoft.Crm.Extensibility.InternalOperationPlugin.Execute(IPluginExecutionContext context)
       at Microsoft.Crm.Extensibility.PluginStep.Execute(PipelineExecutionContext context)
       at Microsoft.Crm.Extensibility.Pipeline.Execute(PipelineExecutionContext context)
       at Microsoft.Crm.Extensibility.MessageProcessor.Execute(PipelineExecutionContext context)
       at Microsoft.Crm.Extensibility.InternalMessageDispatcher.Execute(PipelineExecutionContext context)
       at Microsoft.Crm.Extensibility.ExternalMessageDispatcher.Execute(String messageName, Int32 primaryObjectTypeCode, Int32 secondaryObjectTypeCode, PropertyBag fields, CorrelationToken correlationToken, CallerOriginToken originToken, UserAuth userAuth, Guid callerId)
       at Microsoft.Crm.Sdk.RequestBase.Process(Int32 primaryObjectTypeCode, Int32 secondaryObjectTypeCode, CorrelationToken correlationToken, CallerOriginToken originToken, UserAuth userAuth, Guid callerId)
       at Microsoft.Crm.Sdk.RequestBase.Process(CorrelationToken correlationToken, CallerOriginToken originToken, UserAuth userAuth, Guid callerId)
       at Microsoft.Crm.Sdk.CrmServiceInternal.Execute(RequestBase request, CorrelationToken correlationToken, CallerOriginToken originToken, UserAuth userAuth, Guid callerId)
       at Microsoft.Crm.Sdk.InProcessCrmService.Execute(Object request)
       at Microsoft.Crm.Application.Platform.ServiceCommands.PlatformCommand.ExecuteInternal()
       at Microsoft.Crm.Application.Platform.ServiceCommands.RetrieveCommand.Execute()
       at Microsoft.Crm.Application.Platform.DataSource.Retrieve(String entityName, Guid entityId, String[] columns, Boolean retrieveLatest, Boolean useSystemUserContext)
       at Microsoft.Crm.Application.Platform.EntityProxy.Retrieve(String columnSet)
       at Microsoft.Crm.Application.Platform.EntityProxy.Retrieve()
       at Microsoft.Crm.Application.Forms.AppForm.RestoreEntity(EntityProxy entity, String changedFormData)
       at Microsoft.Crm.Application.Forms.AppForm.SaveEntity(EntityProxy entity, FormEventId eventType, String redirectPath, Boolean performDuplicateCheck)
       at Microsoft.Crm.Application.Forms.AppForm.RaiseDataEvent(FormEventId eventId)
       at Microsoft.Crm.Application.Forms.EndUserForm.Initialize(Entity entity)
       at Microsoft.Crm.Application.Forms.CustomizableForm.Execute(Entity entity, String formType)
       at Microsoft.Crm.Application.Forms.CustomizableForm.Execute(Entity entity)
       at Microsoft.Crm.Web.Activities.BasicActivityPage.ConfigureForm()
       at Microsoft.Crm.Web.Activities.PhoneCallDetailPage.ConfigureForm()
       at Microsoft.Crm.Application.Controls.AppUIPage.OnPreRender(EventArgs e)
       at System.Web.UI.Control.PreRenderRecursiveInternal()
       at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)



    Thanks

    Khangul
    Thursday, December 31, 2009 12:15 AM
  • Do you have any Plugins associeted to the Phone Call entity ?
    Do you recently install UR7 or UR8 ?

    My Dynamics CRM Blog: http://bovoweb.blogspot.com
    Thursday, December 31, 2009 1:07 AM
  • I have IE8 and no plugins. Any thoughts?

    Thursday, December 31, 2009 9:01 PM
  • Do you have any customizations done to the Activity Entity?
    Oliver
    Monday, January 04, 2010 5:41 PM
  • It looks like you have a custom callout being performed... did you upgrade from CRM 3.0 to 4.0? If you did, did you have any Add-ons like c360 installed? If not have you applied any applications or add-on programs to CRM 4.0? 

    Is this the only place you get an error? What if you try to add a note to another entity like contact.. do you still get the error? I ask because Notes are a separate entity, and if it is an issue with notes, it should happen everywhere there are notes (Contacts/Accounts/Leads, etc.)

    -Paul
    Monday, January 04, 2010 8:21 PM