Lab does not Load Error 1018
- I have tried to launch the elearning Lab. After clicking on Launch button I get a black screen letting me know that it might take up to 3 minutes for the lab to load, however after a minute the loading fails and I get an error that an unknown error has occured ....
I am using Windows 7, IE8
Error 1018: An unknown error has occurred. Please close this window and click the Launch button again to resubmit your lab request. If the problem continues, contact usfor help. 
Error 1018: An unknown error has occurred. Please close this window and click the Launch button again to resubmit your lab request. If the problem continues, contact usfor help.
All Replies
- hi David:
Can you please provide more details around this issue and send it to learnmgr@microsoft.com ?
1. What is the Lab Name?
2. What course it is associated to it?
3. URL Before you experienced the problem/issue.
4. URL Where the error is occuring
5. Screen shot of the error message
6. Phone number we may reach you at.
7. Country user is located in.
Thanks,
Farooq Jiwani.
Farooq Jiwani Microsoft E-Learning www.microsoft.com/elearning I sent the reply and image.
thanksThis has not been resolved. I am still getting the same error! How could you claim that you have fixed this without even getting in contact with me to test it!!??
--- EMAIL GONE wrote:
From: <EMAIL GONE>
To: <EMAIL GONE>
Subject: RE: SR# 2-2928172305 - customer is facing difficulties while accesing the labs for course 6042
Date: Tue, 6 Oct 2009 16:46:57 -0700Hi davidm,
Our records indicate that your service request has been resolved. If this is not the case, or if you have additional concerns regarding this SR, please contact the Microsoft.com Support Services member with whom you have been in contact regarding this SR, or contact Microsoft.com Operations Support (email: mscomhlp, phone: 425-705-3999), to reactivate the SR for further assistance.
It has been a pleasure serving you.
Thank you,
Microsoft.com Support Services[THREAD ID:2-1CFF6YM]
- Hi David:
I have responded back to your email just now. Our next tier is working on your issue with a different ticket number. Please communicate on the email which was sent to you for further assitance.
Thanks,
Farooq Jiwani.
Farooq Jiwani Microsoft E-Learning www.microsoft.com/elearning- Proposed As Answer byFarooq JiwaniMSFT, OwnerWednesday, October 07, 2009 11:52 PM
- So it has been 3 weeks. Responding to this other so called "ticket" produced no reply. Calling the provided phone number produced no results neither except a heavy foreign accentED girl telling me it is being handeled by another group.
oh, yeah I did get TWO email from this other so called ticket which said my problem has been resolved!! It even gave me a link to give my opinion on how the ticket was handled EXCEPT it noted that the link will only work if I am within Microsoft internal network!!!!!!!!!
I paid good money for these courses, now either I get a resolution this week or I will just post my question at every Microsoft site etc. with a copy of this thread and the two ridiculous email that I got from Microsoft telling me it is being handeled and resolved so everyone see. - Hi David:
I apologize for the inconvenience caused to you and your issue has not been resolved yet. I will follow up with the team internally and make sure that it being fixed asap.
Thanks you,
Farooq Jiwani.
Farooq Jiwani Microsoft E-Learning www.microsoft.com/elearning - Farooq
sorry I missed your call, but no no one has got in touch with me except you.
Hope we can resolve this matter within the next couple of days.
thanks
