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AnswerUnable to connect - "Request to MOE timed out."

  • Friday, October 31, 2008 10:36 AMKez1973 Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
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    Hi,

    The last couple of days I have been unable to sign in to the mesh.  It is only happening on my work PC.  I can login from home.  To my knowledge there have been no changes to the PC.  Some MS updates were installed yesterday but the problem began before they were installed.

    The error I get when attempting to login on this machine is:
    "Could not sign in to Live Mesh. Please try again later.
    Request to MOE timed out."

    My internet connectivity is fine and I'm using my windows live ID for messenger and hotmail without any issues.

    Any ideas?

     

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  • Friday, October 31, 2008 3:00 PMkensm [msft]MSFT, ModeratorUsers MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
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    Hey Kez couple things to try really quick.  If you have Mesh to Auto-Login.  Uncheck it, and clear your username & password from the Live Mesh client login.  Exit and close the client completely.  Relaunch and manually login. 

    If that doesn't work, please send your log files to:  LMPrev@microsoft.com

    To collect them: Start, All Programs, Live Mesh, Collect Live Mesh Logs.  
    The logs will be in a cab on your desktop called: LiveMeshLogs.cab

    Thanks!

    -Ken
     

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  • Friday, October 31, 2008 3:00 PMkensm [msft]MSFT, ModeratorUsers MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
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    Hey Kez couple things to try really quick.  If you have Mesh to Auto-Login.  Uncheck it, and clear your username & password from the Live Mesh client login.  Exit and close the client completely.  Relaunch and manually login. 

    If that doesn't work, please send your log files to:  LMPrev@microsoft.com

    To collect them: Start, All Programs, Live Mesh, Collect Live Mesh Logs.  
    The logs will be in a cab on your desktop called: LiveMeshLogs.cab

    Thanks!

    -Ken
     
  • Friday, October 31, 2008 3:10 PMmjpalad Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
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    Thanks, Ken.  I was having a similar issue but with a slightly different error message and this resolved it.
     
  • Saturday, November 01, 2008 2:33 PMB. Sanford Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
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    I've just installed Mesh on my work computer (I already have it up and running on my laptop without a problem), but after three days of trying I still cannot connect. I keep getting the following error:

    "Unable to sign into Live Mesh.
    Please make sure your user name and password are correct.

    Request to MOE failed with status code:
    500 Internal server error."

    I'm definitely using the right user name and password  (as they are both working on my laptop), and do not have auto sign-in checked.

    Any ideas anyone?
     
  • Monday, November 03, 2008 4:51 PMBen [Live Mesh] Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
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    B. Sanford said:

    I've just installed Mesh on my work computer (I already have it up and running on my laptop without a problem), but after three days of trying I still cannot connect. I keep getting the following error:

    "Unable to sign into Live Mesh.
    Please make sure your user name and password are correct.

    Request to MOE failed with status code:
    500 Internal server error."

    I'm definitely using the right user name and password  (as they are both working on my laptop), and do not have auto sign-in checked.

    Any ideas anyone?



    Hi,

    We're investigating a number of reports of these error 500's.  If you wouldn't mind, please collect your logs (Start Menu > All Programs > Live Mesh > Collect Live Mesh Logs, which will generated a .cab on your desktop) and send them to lmprev@microsoft.com as Ken mentioned above.

    Thanks,

    Ben.
     
  • Tuesday, November 04, 2008 2:25 PMMichael Howard Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
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    i had the exact same issue - deleting my browsing history fixed it (using IE8)
     
  • Thursday, November 06, 2008 10:39 AMKez1973 Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
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    Hi,

    I removed IE8.  Removed and reinstalled Live Mesh as it was stuck in the "starting live mesh" stage.  It seems to be okay now.  Not sure what the problem was.  Thanks.