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Problem Synchronizing
Problem Synchronizing
- Hi I recently updated to WM6.5 and now my HTC Touch Pro 2 won't synchronize with My Phone. It's stuck at Authenticating user.... and when I try to stop it, I get the cancelling msg and it won't exit or stop really. I've even left it on overnight and it seem to just be stuck there? Is there anyway to get my contact and stuff back from myphone? Like downloading it to a pc and than syncing it with Window Mobile Media Center??
All Replies
- Hi Kamax,
Did you have to reinstall the application from the website or did you already have an installation file on your phone? I would recommend removing/uninstalling the My Phone application from Settings->All Settings->System->Remove Programs and then reinstall the application by going to http://myphone.microsoft.com/install on your phone. If the reinstallation doesn't work as expected, you could also try performing a reset on your device.
You can find more info on resetting your device here - http://www.hardreset.eu/htc_touch_pro_2_rhodium_hard_reset_soft_reset_en.html. Just make sure to back up all the data on your phone if you decide to do a hard reset! A soft reset should be sufficient in most cases.
Can you also tell us which service provider you are with and your current location? (For eg. Vodafone, UK or T-mobile, USA, etc)
Thanks,
Koshal- Proposed As Answer byRichie Weldon - MSFTModeratorTuesday, November 10, 2009 12:14 AM
