Sign in
Microsoft.com
 
Microsoft
 
 
 
Microsoft > Forums Home > Windows Phone Forums > My Phone Service > An Unexpected error occurred. Please Try again
Ask a questionAsk a question
Search Forums:
 

AnswerAn Unexpected error occurred. Please Try again

  • Tuesday, February 17, 2009 5:08 AMJef Kazimer Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
    Sign In to Vote
    0
    Sign In to Vote
    Issue:
     
    After installation,  app is started up.  Enter LiveID and password,  and hit next.  The error "An unexpected error occurred.  Please Try Again".

    This was installed on Windows Mobile 6.1 on a Verizon Wireless Samsunh SCH-i760.

    Any suggestions?  Any logs to review?

    Internet connection is working fine for other apps on the device, and credentials work for accessing the MyPhone website.
     

Answers

All Replies

  • Tuesday, February 17, 2009 6:01 AMLinley MeslierMVP, ModeratorUsers MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
    Sign In to Vote
    0
    Sign In to Vote
    I've just installed My Phone on my device and did not get any issues. Have you tried rebooting the device?
    Pocket PC Mauritius http://PocketpcMauritius.blogspot.com/ http://PPCMUDownloads.blogspot.com/
     
  • Tuesday, February 17, 2009 6:04 AMRavi - MSFTModeratorUsers MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     Proposed Answer
    Sign In to Vote
    0
    Sign In to Vote
    Currenly there is a known issue with Samsung Omnia Phones with Verizon.
    We are working on it and we will update you as and when the fix is ready.
     
  • Tuesday, February 17, 2009 6:09 AMLinley MeslierMVP, ModeratorUsers MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
    Sign In to Vote
    0
    Sign In to Vote
    Ravi - MSFT said:

    Currenly there is a known issue with Samsung Omnia Phones with Verizon.
    We are working on it and we will update you as and when the fix is ready.


    Hi Ravi,

    So you are saying there is a known issue affecting every Samsung devices on Verizon network or just the Omnia? The user above has a Samsung SCH-i760, not the Omnia. Can you please clarify this.

    Thanks,

    Linley.
    Pocket PC Mauritius http://PocketpcMauritius.blogspot.com/ http://PPCMUDownloads.blogspot.com/
     
  • Tuesday, February 17, 2009 6:23 AMRavi - MSFTModeratorUsers MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
    Sign In to Vote
    0
    Sign In to Vote
    Hey Lin,

    We found an issue around Samsung CDMA phones.
    So this could be effecting you.

    Omnia from verizon being one of the devices.


     
  • Tuesday, February 17, 2009 6:36 AMLinley MeslierMVP, ModeratorUsers MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
    Sign In to Vote
    0
    Sign In to Vote
    Thanks for the clarification Ravi.
    Pocket PC Mauritius http://PocketpcMauritius.blogspot.com/ http://PPCMUDownloads.blogspot.com/
     
  • Tuesday, February 17, 2009 11:14 AMTristan-MSFTMSFT, OwnerUsers MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
    Sign In to Vote
    0
    Sign In to Vote

    Hey Jef,

    Are you still seeing the issue when signing in to the My Phone application?

    Thanks,

    -Tristan

     
  • Tuesday, February 17, 2009 2:18 PMJef Kazimer Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
    Sign In to Vote
    0
    Sign In to Vote
    Tristan,

    Unfortunately,  yes I am still getting the error as of this morning.

    Can you elaborate on the Samsung issue as this is a Samsung i760 running on Verizon?

    Thanks,
    Jef
     
  • Tuesday, February 17, 2009 2:25 PMTristan-MSFTMSFT, OwnerUsers MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
    Sign In to Vote
    0
    Sign In to Vote
    Thanks Jef,

    Sorry you're still seeing the issue.  Could you send us the Windows Live ID account name that you are using for this?  We will investigate on our end.  You can send this to myphoneteam@hotmail.com.

    Thanks,

    -Tristan
     
  • Wednesday, February 18, 2009 2:53 AMmike-b-bass Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
    Sign In to Vote
    0
    Sign In to Vote
    I am having the exact same issue on my i760 on Verizon. the live id is mike@bass-krivitsky.com

    Mike
     
  • Wednesday, February 18, 2009 3:03 AMPeter - MSFTOwnerUsers MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
    Sign In to Vote
    0
    Sign In to Vote
    Mike, thanks for letting us know. We are investigating and I will follow up with you offline

    thanks
    Peter
     
  • Friday, February 20, 2009 8:12 AMRavi - MSFTModeratorUsers MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     Answer
    Sign In to Vote
    0
    Sign In to Vote
    Hey Mike/Jef,
    Check out this http://myphoneteam.spaces.live.com/blog/cns!500D40C76E07BE24!168.entry
    There is an update to the My Phone service that you would want to try. 
    It solves the sign in issue on CDMA devices
     
  • Wednesday, March 04, 2009 2:10 PMCaptainMyCaptain Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
    Sign In to Vote
    0
    Sign In to Vote
    Same issue here: SCH-I760 Verizon. cptnmycptn at hotmail dot com
     
  • Monday, October 19, 2009 10:35 PMRavi - MSFTModeratorUsers MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
    Sign In to Vote
    0
    Sign In to Vote
    Hi All,

    We are assuming that this issue has been solved, hence resolving this thread.

    Thanks
    Ravi
    Microsoft My Phone Team
     
  • Thursday, February 04, 2010 12:49 AMorxorxnor Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
    Sign In to Vote
    0
    Sign In to Vote
    Same error on iPAQ VM (Voda-HU & Pannon & T-Mob.).