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MyPhone stops synchronizing completely and stops responding if I elect to sync with Favorites
MyPhone stops synchronizing completely and stops responding if I elect to sync with Favorites
- HTC Touch Pro2/WM6.1 (original ROM)
I have always synchronized to MyPhone manually nearly every month. My last successful sync was Oct 7. I only sync to Contacts, Calendar, Tasks, Text messages, and Favorites.
I have attempted to synchronize a new session since last week without success. It always stops at various stages of the sync task, e.g., autheticating user, uploading contacts, uploading text, ..... then when I click Stop, it says MyPhone stops responding and must be shut down because of an unexpected error.
Thinking there may be an corrupt entry in one of the items, I changed the sync option to synchronize one item at a time and and the culprit: browser favorites. I can sync to all other items at once.
But here's the catch: all my favorites are working and there are no new entry since the last sync.
I'm totally lost at what I should do to troubleshoot. Any pointers? Thanks
All Replies
- Hi Phil,
Thank you for using Microsoft My Phone. As I understand your situation, you were previously using the My Phone beta (version 1.1) but ever since the launch of My Phone 1.5 (which was on 10/6), you've not been able to successfully sync your data.
This might sound odd, but can you uninstall My Phone then reinstall the application from http://myphone.microsoft.com/install? You can uninstall the application by going to Start Menu > Settings > System > Remove Programs.
If you're still unable to sync after reinstalling My Phone, you might want to try unselecting all the types of items that you're synchronizing and adding them back one at a time and sync'ing after each time you reselect one of those items. This will help determine if there is indeed something that is "corrupt" that you're trying to sync.
Hope this helps,
Richie Weldon - Just as an FYI, I have a new ATT Tilt2 with WM 6.5 and have exactly the same problem as Phil described. If I try to sync with "favorites" checked the sync fails, saying unexpected error. If I stop trying to sync favorites, all goes well. I was wondering if it has something to do with TouchPro2/Tilt2 using two browsers, Opera and IE.
