Microsoft >
Forums Home
>
Windows Phone Forums
>
My Phone Service
>
Sign On from phone reports incorrect ID
Sign On from phone reports incorrect ID
- I received my invite overnight. Thanks!
I signed in at the web site linked from the email and proceeded to the install page, which offered me the option to send the link for installation to my phone. I did that. On the phone, I've installed the app.
When proceeding in the app on the phone, it asks for the liveID to begin. I enter the LiveID that I received the invite for and that I can access the web site with, but after submitting the LiveID, the app reports that my LiveID is not correct. Next step?
-steve
Microsoft MVP Windows Live / Windows Live OneCare & Live Mesh Forum Moderator
Answers
- The My Phone Team has identified an issue that impacts users with Window Live IDs in the msn.com domain. A fix has been identified and is being tested and we hope to make it available soon. A sticky thread has been created to track this and it will be updated with the status of this issue.
Thanks for your patience.
The My Phone Team- Marked As Answer byStephen BootsMVPWednesday, February 18, 2009 6:25 PM
- This issue has now been resolved. We have refreshed the My Phone application installer on the download location. The affected users will need to complete the following steps for resolving the issue:
-
Uninstall the existing application on the phone:
- For Touch phones with stylus: Go to Startà SettingsàSystemàRemove Programsà Choose "Microsoft My Phone" and press Remove.
- For Non-Touch screen phones: Go to Startà Settingsà Remove Programsà Choose "Microsoft My Phone" and press Remove.
-
Once the application is successfully removed go to the SMS which you received from the My Phone service to download the updated installer again.
- If you do not have the SMS you can log on to the Web Site at http://myphone.microsoft.com and request a SMS again.
- You can also choose to enter the URL manually in the Internet Explorer on your phone: http://myphone.microsoft.com/install
- After the application is successfully installed launch it by going to StartàProgramsà Microsoft My Phone
- Complete the sign in experience.
PS: There is no action required for unaffected users who are successfully able to synchronize their phone with the service.
- Marked As Answer byAshish-MSFTMSFT, OwnerFriday, February 20, 2009 12:40 AM
-
All Replies
- Hey Steve,
Can you send us the Windows Live ID account name that you were using for this? We will investigate on our end. You can send the info to myphoneteam@hotmail.com.
Thanks,
-Tristan - Were you able to logon to the My Phone website on your computer with that same ID?
Pocket PC Mauritius http://PocketpcMauritius.blogspot.com/ http://PPCMUDownloads.blogspot.com/ Users can't access the web portal until they have successfully initiated a sync with the client application from their mobile device for the first time.
-Tristan- Hey Steve,
can you tell me which device are you using (brand, model and operator)?
Thanks,
Ricardo Rebelo - My phone is doing the same thing. Sprint Touch Pro, verified correct ID and can sign in on PC using the same.
- Ricardo-MSFT said:
Hey Steve,
can you tell me which device are you using (brand, model and operator)?
Thanks,
Ricardo Rebelo
I've sent the LiveID to Tristan, as requested.
The phone is the HTC/Cingular 8525 and is using AT&T Wireless.
-steve
Microsoft MVP Windows Live / Windows Live OneCare & Live Mesh Forum Moderator - I know I posted this issue of getting the not using the right password under the promo code window, so I will put it in the area that other people are having the same issue.
I got the welcome email but it gives me the" either the live id or password...." failure window when I try to set this up.
HTC Touch Pro on Sprint WiMo 6.1
Thanks in advance for any help. - I am seeing the same issue. I'm using Sprint Touch Pro, seems like a problem with this handset.
- Poke....
Any update on this? Have you identified an issue with the device/network I'm using or can you provide any troubleshooting hints? Any logs you need from my phone?
-steve
Microsoft MVP Windows Live / Windows Live OneCare & Live Mesh Forum Moderator - I also have this problem - I have sent log files to Microsoft and they are investigating this issue.
Laura - The My Phone Team has identified an issue that impacts users with Window Live IDs in the msn.com domain. A fix has been identified and is being tested and we hope to make it available soon. A sticky thread has been created to track this and it will be updated with the status of this issue.
Thanks for your patience.
The My Phone Team- Marked As Answer byStephen BootsMVPWednesday, February 18, 2009 6:25 PM
- Thanks, Tristan. I look forward to the update on this issue. I assume it is server side and not application related on the phone?
Does it affect all @msn LiveIDs or only specific ones based on subscriptions or such?
-steve
Microsoft MVP Windows Live / Windows Live OneCare & Live Mesh Forum Moderator - This issue has now been resolved. We have refreshed the My Phone application installer on the download location. The affected users will need to complete the following steps for resolving the issue:
-
Uninstall the existing application on the phone:
- For Touch phones with stylus: Go to Startà SettingsàSystemàRemove Programsà Choose "Microsoft My Phone" and press Remove.
- For Non-Touch screen phones: Go to Startà Settingsà Remove Programsà Choose "Microsoft My Phone" and press Remove.
-
Once the application is successfully removed go to the SMS which you received from the My Phone service to download the updated installer again.
- If you do not have the SMS you can log on to the Web Site at http://myphone.microsoft.com and request a SMS again.
- You can also choose to enter the URL manually in the Internet Explorer on your phone: http://myphone.microsoft.com/install
- After the application is successfully installed launch it by going to StartàProgramsà Microsoft My Phone
- Complete the sign in experience.
PS: There is no action required for unaffected users who are successfully able to synchronize their phone with the service.
- Marked As Answer byAshish-MSFTMSFT, OwnerFriday, February 20, 2009 12:40 AM
-
- This solved the issue for me - Thanks so much for the speedy fix for this - I am very impressed.
Laura - Thanks, Ashish. The problem is resolved for me, too. The phone is now synchronizing data.
-steve
Microsoft MVP Windows Live / Windows Live OneCare & Live Mesh Forum Moderator - Good to know that the fix is working for you all.
Keep the feedback coming. - I just tried out MyPhone today and it did not work, I tried this work around and got an error msg on the device that my Win Live ID was invalid and I cannot login to the MyPhone website. I'm running AT&T HTC FUZE with WinMo 6.5
angrybulldog - I have the same issue with a "live.hk" domain. Will the update solve the problem?
- I did exactly as above, and cannot login from my phone, even putting the same login as on the computer screen.
