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Restored SMS messages are out of order
Restored SMS messages are out of order
- I recently started using the My Phone service with my AT&T HTC Fuze. I wanted something to backup my docs and sms. The backup worked as it should and I was able to view all the information on the net instantly. Then I tried to do a restore, it didn't go so well. All my SMS messages were restored but they are all out of order. I looked on the website and saw that all the message showed the time/date yet they still restored out of order. Don't know if this has something to do with my phone, windows mobile 6.1 or the service.
- Edited bycsonera Sunday, June 14, 2009 6:34 AM
All Replies
- I have the same problem.
Windows mobile 6.1
LG Incite
They are all out order and terribly messed up. I think half my messages might even be missing.
It is terribly bothersome. I like my phone nice and organized but this is ridiculous :(
- Edited byJoschua Sunday, June 14, 2009 4:41 AM
- This is a known issue. It is because the SMS Store orders them by the time they are inserted in the store, not the time they were sent by the mobile operator. We are working on a solution.
- Proposed As Answer byRichie Weldon - MSFTModeratorThursday, June 25, 2009 5:29 PM
- Marked As Answer byMarco - MSFTMSFT, OwnerSaturday, September 12, 2009 7:01 PM
- Marked As Answer byMarco - MSFTMSFT, OwnerMonday, September 14, 2009 1:40 PM
- Unmarked As Answer bycsonera Monday, September 14, 2009 12:58 PM
- Unmarked As Answer bycsonera Tuesday, October 27, 2009 8:18 PM
- Thank you, Thank you, Thank you, Thank you, Thank you, Thank you!
If there was no solution being worked on, I'd prolly try to do it by hand haha. >.> This is a known issue. It is because the SMS Store orders them by the time they are inserted in the store, not the time they were sent by the mobile operator. We are working on a solution.
Thanks Bryan! You guys r amazing! Looking forward to your fix cause at the moment, sms restore is unusable due to this problem.This is a problem when threaded messages are on in WM6.
Any update as to when this will be resolved?
Thanks,- Yes as soon as I hard resetted last night I synced up with My Phone and noticed this. Looking forward to a fix. Thanks!
- Any updates here?
- Do you have any info on when this fix will be in place?
- I have had this same issue...and have tried to manually correct the issue but every time the MyPhone application Syncs it resets it right back...and I have roughly 5000+ text messages, so this is a serious issue for my management. Any ETA for a solution?
This is a known issue. It is because the SMS Store orders them by the time they are inserted in the store, not the time they were sent by the mobile operator. We are working on a solution.
Has any progress been made on resolving this issue yet?- Hi, csonera.
We are working on solving this issue. Please keep an eye out for future releases of the product.
Regards,
Marco.- Unmarked As Answer bywmta2OwnerWednesday, October 28, 2009 5:16 PM
- Marked As Answer byMarco - MSFTMSFT, OwnerMonday, September 14, 2009 1:40 PM
- Marked As Answer byRichie Weldon - MSFTModeratorTuesday, October 27, 2009 9:47 PM
- Unmarked As Answer bycsonera Tuesday, October 27, 2009 8:18 PM
- My phone recently crashed and had to do a hard reset which wiped out all my information. Once I got the phone working again and all my apps restored, I went to restore my data with the MyPhone application. Once it was the my MyPhone application was updated it began to sync my data... I kept my fingers crossed. Well, the issue still is alive and well... all my text messages were out of order. Wonderful!
It's out of beta but still has bugs... hopefully the next update takes care of this.
BTW, stating this is a "known issue" and that it's "being worked on" is NOT a resolution to this topic. The resolution would be a working product. - Hi csonera,
As Marco mentioned, we are working on a fix for this issue and hope to release it in a future software update. Until then, and I agree it's unfortunately the case, restored text messages will be out of order.
Richie Weldon Csonera - We appreciate the situation and are marking this thread as answered just for our tracking purposes given that the My Phone team is working on the solution. This thread still stays viewable and available for additional postings. We appreciate your perspective and welcome your continuing to view and post. We again understand where you are coming from and wanted to explain how we track issues from the forums into our system, using feedback from the community.
- Edited bywmta2OwnerTuesday, October 27, 2009 10:12 PMtypo
- There is no question it is an issue and we know it is being worked on and as soon as the resolution is available we will post it in this thread.
I'm not particularly happy with having it marked as answered Csonera but wmta2 is correct because of the tracking we use for forum questions. I hope you understand that.
Be advised that I chatted with Marco on a conference call yesterday and that I am convinced that this is a priority issue to them and that we will see resolution. Hopefully they will nail it down ASAP.
Jack Cook
http://www.experiencemobility.net
http://www.mobilitysite.com - Frankly I am appalled. Why wouldn't Microsoft point this out to people when they sign up?! I restored my SMS, and they are all out of order, and practically unusable.It seems like this has been a known issue for MONTHS, and so far nothing has been done to resolve it.Does anyone know of a way to fix the order of restored messages?
This is a known issue. It is because the SMS Store orders them by the time they are inserted in the store, not the time they were sent by the mobile operator. We are working on a solution.
I upgraded my HTC Diamond 2 from WinMo6.1 to 6.5 and hit this problem when I restored my data. Looking forward to a fix. I hope the fact you have been working on it for 5 months now means that you must be close to releasing a solution.
Mog- Some one here mentioned that this was an issue with threaded SMS, does this mean that if we turn off threaded sms sync and then turn it on it all syncs correctly?
- Hello there,
while waiting for the fix, could one of the creators who is working on it answer this question?
The data, which has been synced already with bugged version, will they be restored in the proper order with the fix or will the fix most likely apply only to new messages and new sync? That is after the data has been backed up, phone hard reseted and restored?
Thank you,
jwit - That is a difficult question to answer jwit. My guess is that they willnot be able to do that but you never know ... it may happen. Inn any event, if not, there may be a way to deal with the issue after they create a fix. We will just have to wait and see how they make out with it.
Jack Cook
http://www.experiencemobility.net
http://www.mobilitysite.com
