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Proposed AnswerWeb site won't recognize sync

  • Wednesday, November 04, 2009 12:42 AMmetromom Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
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    I have done sync on the phone several times, yet I'm never able to go online to view results.  I can never leave the page where it indicates it's waiting for the first sync.  Very frustrating, I'm sure an easy fix is out there. 
     

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  • Wednesday, November 04, 2009 1:34 AMRichie Weldon - MSFTModeratorUsers MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
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    Hi Metromom,

    Thank you for using Microsoft My Phone.  Could you reinstall the application from this link (http://myphone.microsoft.com/install)?  There's been a few reports similar to yours and reinstalling seems to fix this problem.  Let us know if it does not.

    Richie Weldon