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Invalid Product Key for Office 2007 Standard on a new drive

    Question

  • Helping a friend's daughter and they don't seem to have any disks or information handy after the hard drive crashed on her Dell Inspiron 1440.  They have a new drive now courtesy of BestBuy and Best Buy did a minimal install of Windows 7.   I actually took an image of the old drive that I restored to get information off it.  Because of the damage that occured originally, I don't consider this a usable copy.  Anyway, I have everything on the new drive working pretty good except Word.  I believe I got the key for it and recognize that it is Office 2007 Standard.  I downloaded the 2007 Standard Trial and when I enter the key, I see a message indicating its not valid.  Should this be a trial key entered first?  I'm guessing the original version was the OEM but don't know for sure.  Before I go off and request telephone support, I wanted to check and get whatever info I can before going that route, is it licensed, not a trial, etc.   Also - there's really no chance of finding out how/where it was purchased as the parents aren't togther and really don't know comps at all.  I loaded up the old suspect image on to another drive and ran the WGA tool and pasted the contents below.

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-QCPVQ-KHRB8-RMV82
    Windows Product Key Hash: +Rj3N34NLM2JqoBO/OzgzTZXgbY=
    Windows Product ID: 00359-OEM-8992687-00095
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010300.0.0.003
    ID: {27EDF474-2CAB-4D1B-BA57-85BED55C4998}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7600.win7_gdr.100618-1621
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Standard 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{27EDF474-2CAB-4D1B-BA57-85BED55C4998}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-RMV82</PKey><PID>00359-OEM-8992687-00095</PID><PIDType>2</PIDType><SID>S-1-5-21-4200708013-1607141508-4086451810</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 1440                   </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A03</Version><SMBIOSVersion major="2" minor="4"/><Date>20090729000000.000000+000</Date></BIOS><HWID>19BA3607018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>WN09   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0012-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Standard 2007</Name><Ver>12</Ver><Val>A41C050EE40AD86</Val><Hash>qpKLq38eqrQ0l/ptnrSv6zAm4Yo=</Hash><Pid>89396-707-0207302-65718</Pid><PidType>14</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00178-926-800095-02-1033-7600.0000-3222009
    Installation ID: 018302123450542056499255475826466494904422488332884620
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: RMV82
    License Status: Licensed
    Remaining Windows rearm count: 3
    Trusted time: 11/26/2010 11:10:24 AM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 9:29:2010 02:49
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MAAAAAEAAgABAAIAAAABAAAAAgABAAEAeqh8lfJXen/osEwJQuDKWFY7Wl/wZEbK

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   DELL    WN09  
      FACP   DELL    WN09  
      HPET   DELL    WN09  
      MCFG   DELL    WN09  
      SLIC   DELL    WN09  
      OSFR   DELL    WN09   
      SSDT   PmRef  CpuPm


     

    Friday, November 26, 2010 4:15 PM

Answers

  • I got it now, sorry for being dense.  I was assuming the copy was purchased/bundlded but based on what you are saying it was not.  So I will just leave that to the other party to figure out and get one of the versions of the free solution on there in the meantime.  Thanx for the assist. 
    • Marked as answer by FTJoe Saturday, November 27, 2010 10:44 AM
    Saturday, November 27, 2010 10:44 AM

All replies

  • Hello FTJoe,

    Here is a snippet of your mgadiag report:

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Standard 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Now at first glance that looks good, but from experience I know that the Office Standard 2007 license installed on this Dell Inspiron 1440 computer is a nongenuine installation because it is a Volume Licensing installation as indicated by the part of the report excerpted below:

    Microsoft Office Standard 2007</Name><Ver>12</Ver><Val>A41C050EE40AD86</Val><Hash>qpKLq38eqrQ0l/ptnrSv6zAm4Yo=</Hash><Pid>89396-707-0207302-65718</Pid><PidType>14</PidType></Product></Products><

    Volume Licensing licenses for Office Standard 2007 are not valid when used outside of the organization that holds the Volume Licensing Agreement for the use of this software.  So, regardless of what status is reported, this installation is a nongenuine use of the installed software, assuming that the software is being used in a consumer, home, or business setting that is not asociated with the organization that is the rightful holder of this license.

    The most reasonable course of action at this point is for yoour friends to purchase a full retail copy of Office Home and Student 2010 which can be installed on up to three computers in the same household when the computers are not used in revenue generating activities.

    Friday, November 26, 2010 7:00 PM
  • Apologies for the confusion but are you saying that that they probably paid BestBuy for Office 2007 but because it's a Volume License there's no way to get it installed on the same machine but another drive without buying a retail copy?  I mean the thing definitely works on the old image, there's no way to transfer that over or talk to MS to get a valid license?  I don't think they even asked for the original order from bestbuy, so I can't tell what was installed or by whom.

    I guess ultimately I don't understand the comment that is not associated with the rightful holder of the license.  If they paid for it how are they not the rightful holder, because it's a VL?  I'm assuming they paid as it's working perfectly on the old image.  Basically you are saying if I call MS they'll say take it up with Best Buy, who will probably say take it up with Dell who will probably say tke is up with MS?

    Thanx for any assistance you can give.

     

    Edited to add I've done some reading, is this a Volume license issue or OEM license issue?

    Friday, November 26, 2010 7:18 PM
  • Hello FTJoe,

    It is a Volume License, which was not preinstalled by Dell when the computer was shipped from Dell.

    Volume licenses are sold to larger organizations under a VL Agreement.  Volume Licenses are not permitted to be individually sold to consumers and are not permitted to be sold like a retail license.  This is for the protection of the consumer as a Volume License is more like a lease which can expire.  Retail and OEM licenses are perpetual licenses.

    The installation still validates because the Product Key used to install the Volume License apparently is still active and in use by the organization that originally took out the Volume Licensing Agreement with Microsoft in the first place.

    Dell, Best Buy, and Microsoft have nothing to do with this situation.  If the people had materials in their possession such as the discs, packaging, Certificate of Authenticity and etc, and they turned out to be counterfeits or it was an unauthorized sale of Volume Licensing materials, Microsoft has a program to replace these materials with genuine product. but you did say they have no discs or any materials so that is not an option.

    You could draw an analogy to a situation where you lost the key to your front door, and I found it.  Just because I have the key to your front door does not entitle me to come into your house and drink your beer and eat your chips while sitting in your LazyBoy watching the game :-)

    Friday, November 26, 2010 9:03 PM
  • I got it now, sorry for being dense.  I was assuming the copy was purchased/bundlded but based on what you are saying it was not.  So I will just leave that to the other party to figure out and get one of the versions of the free solution on there in the meantime.  Thanx for the assist. 
    • Marked as answer by FTJoe Saturday, November 27, 2010 10:44 AM
    Saturday, November 27, 2010 10:44 AM