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Windows 7 NOT genuine? on OEM pre installed Asus laptop

    Question

  • Two days ago, my Asus X5EA windows 7 home premium laptop has decided to think its not genuine. Unfortunately the coa underneath the computer has faded away so i am unable to tell what the key is. I have contacted ASUS but their answer was to used the recovery software which i really wanted to AVOID! 

     

    Can anyone provide me with a fix that doesnt include a format if possible. i have inserted the wga report if of any help.

     

    Many thanks

    Roofishuk

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

     

    Validation Code: 50

    Cached Online Validation Code: 0x0

    Windows Product Key: *****-*****-2QWT6-HCQXJ-9YQTR

    Windows Product Key Hash: PVjSC5x6njvqunmbCY3lOD7rYDo=

    Windows Product ID: 00359-OEM-8992687-00007

    Windows Product ID Type: 2

    Windows License Type: OEM SLP

    Windows OS version: 6.1.7600.2.00010300.0.0.003

    ID: {51B60FB3-49DC-41AF-A5E2-135A45170243}(1)

    Is Admin: Yes

    TestCab: 0x0

    LegitcheckControl ActiveX: N/A, hr = 0x80070002

    Signed By: N/A, hr = 0x80070002

    Product Name: Windows 7 Home Premium

    Architecture: 0x00000009

    Build lab: 7600.win7_gdr.101026-1503

    TTS Error: 

    Validation Diagnostic: 

    Resolution Status: N/A

     

    Vista WgaER Data-->

    ThreatID(s): N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

     

    Windows XP Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    File Exists: No

    Version: N/A, hr = 0x80070002

    WgaTray.exe Signed By: N/A, hr = 0x80070002

    WgaLogon.dll Signed By: N/A, hr = 0x80070002

     

    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    OGAExec.exe Signed By: N/A, hr = 0x80070002

    OGAAddin.dll Signed By: N/A, hr = 0x80070002

     

    OGA Data-->

    Office Status: 102

    2007 Microsoft Office system - 100 Genuine

    OGA Version: N/A, 0x80070002

    Signed By: N/A, hr = 0x80070002

    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_B4D0AA8B-920-80070057

     

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

    Default Browser: C:\Users\fred swadling\AppData\Local\Google\Chrome\Application\chrome.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

     

    File Scan Data-->

     

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{51B60FB3-49DC-41AF-A5E2-135A45170243}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-9YQTR</PKey><PID>00359-OEM-8992687-00007</PID><PIDType>2</PIDType><SID>S-1-5-21-2547377808-675758896-2539397650</SID><SYSTEM><Manufacturer>ASUSTeK Computer Inc. </Manufacturer><Model>K51AE              </Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>210    </Version><SMBIOSVersion major="2" minor="6"/><Date>20091209000000.000000+000</Date></BIOS><HWID>51BA3607018400F4</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>102</Result><Products><Product GUID="{91120000-0031-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>2007 Microsoft Office system</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

     

    Spsys.log Content: 0x80070002

     

    Licensing Data-->

    Software licensing service version: 6.1.7600.16385

     

    Name: Windows(R) 7, HomePremium edition

    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel

    Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64

    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f

    Extended PID: 00359-00178-926-800007-02-2057-7600.0000-1042011

    Installation ID: 109270305402714550948982629213838216413586923206335690

    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338

    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339

    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341

    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340

    Partial Product Key: 9YQTR

    License Status: Notification

    Notification Reason: 0xC004F057.

    Remaining Windows rearm count: 2

    Trusted time: 14/04/2011 15:37:30

     

    Windows Activation Technologies-->

    HrOffline: 0x00000000

    HrOnline: 0xC004C533

    HealthStatus: 0x0000000000000000

    Event Time Stamp: 4:14:2011 15:34

    ActiveX: Registered, Version: 7.1.7600.16395

    Admin Service: Registered, Version: 7.1.7600.16395

    HealthStatus Bitmask Output:

     

     

    HWID Data-->

    HWID Hash Current: LgAAAAEAAQABAAEAAAACAAAAAgABAAEA6GF4HjbirthWfxS36kXONnJkrOAYeQ==

     

    OEM Activation 1.0 Data-->

    N/A

     

    OEM Activation 2.0 Data-->

    BIOS valid for OA 2.0: yes, but no SLIC table

    Windows marker version: N/A

    OEMID and OEMTableID Consistent: N/A

    BIOS Information: 

      ACPI Table Name OEMID Value OEMTableID Value

      APIC _ASUS_ APIC1729

      FACP _ASUS_ FACP1729

      DBGP _ASUS_ DBGP1729

      HPET _ASUS_ OEMHPET 

      BOOT _ASUS_ BOOT1729

      MCFG _ASUS_ OEMMCFG 

      OEMX _ASUS_ OEMX1729

      ECDT _ASUS_ OEMECDT 

      OEMB _ASUS_ OEMB1729

      SSDT A M I POWERNOW

     

     

    Thursday, April 14, 2011 2:46 PM

Answers

  • Ok well here is another update, I have used the recovery partition to get back to factory settings and it seems i still have the same problem.

    Asus tech support advised me to use the recovery to get things back to normal but it appears it hasnt resolved the issue. Windows still thinks its not genuine!

    I have called Asus back and they now think i have a case to send it back under warranty, But first i have to fill in a lengthy online form.

    I will update with any further developments

    Thanks

    Friday, April 15, 2011 4:40 PM

All replies

  • Try activating by phone using the COA SLP sticker printed on the label affixed to the computer or in the battery compartment.  Click Start and type slui.exe 4 in the Search/Run box.  For some reason the OEM SLP product key embedded in the software is not accessing the SLIC table it needs for automatic activation.


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Thursday, April 14, 2011 3:22 PM
    Answerer
  • Hi Colin, Thanks for the reply, unfortunately as i said, the coa key has faded over time and i am unable to make out the product key. Is there any other way to address this.

    TBH, i thought it was a very silly thing something ass important as a COA could rub off over a period of time. They should of gone back to laminating like years ago.

    I really hope there is just something i can run and get it fixed, i dont really want to go through the hassle of reinstalling via the recovery partition like asus tech support mentioned. 

     

    Thanks

    Thursday, April 14, 2011 3:33 PM
  • Call the ASUS tech back and ask for the COA SLP key and then write it down.  Most manufacturers are now putting the key in the battery compartment so check that just to be sure.  You need that COA key regardless of how this issue gets resolved.  You only have to read the forums a little while to figure out why.

    In the meantime you can try the standard things that Noel and Darin recommend for various issues.  They can't hurt and you may get lucky (meaning I'm guessing here as often as not).

    The first is to do a Sytem Restore to a point about three days before the issue occured.

    I don't see file mismatches or tampering messages in your report but next thing you can try is a system files repair.  Click Start, type 'cmd' in the Search/Run box, and right click on the CMD icon at the top of the results pane.  Select Run as Administrator.  When the cmd window opens type 'sfc /scannow' at the prompt and hit Enter.  When the scan completes close the cmd window. 

    My suspicion is that there is a corrupted data store someplace rather than a corrupted file.  When Noel reads this he may suggest rebuilding the license store and give his standard instructions.  I'll leave that to him.

     


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6
    Thursday, April 14, 2011 4:17 PM
    Answerer
  • "Cbarnhorst" wrote in message news:5c60822d-7708-4b6c-a34f-a64b0a904973...

    Call the ASUS tech back and ask for the COA SLP key and then write it down.  Most manufacturers are now putting the key in the battery compartment so check that just to be sure.  You need that COA key regardless of how this issue gets resolved.  You only have to read the forums a little while to figure out why.

    In the meantime you can try the standard things that Noel and Darin recommend for various issues.  They can't hurt and you may get lucky (meaning I'm guessing here as often as not).

    I don't see file mismatches or tampering messages in your report but you can try a file repair anyway.  Click Start, type 'cmd' in the Search/Run box, and right click on the CMD icon at the top of the results pane.  Select Run as Administrator.  When the cmd window opens type 'sfc /scannow' at the prompt and hit Enter.  When the scan completes close the cmd window. 

    My suspicion is that there is a corrupted store someplace.  When Darin reads this he may suggest restoring the license store. 

     


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.

    The problem is that the SLIC table is missing from the BIOS (or the OS can't see it). Unless RoofishUK can correct that problem, there's no way that the OEM_SLP license will self-activate properly.
    This can happen because of an updated BIOS that's been installed that doesn't have the proper table, or because of a fault in the OS.
    Under normal circumstances, this is simply corrected using the COA_SLP key from the sticker.
    It's possible that simply re-entering the full OEM_SLP Key will reset the system enough - but it can have awkward consequences if it fails (I have seen one or two cases where the user is locked out of the system) - likewise with resetting the Licensing store.
     
    Back up data to external media before attempting either.
     
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Thursday, April 14, 2011 7:40 PM
    Moderator
  • Hi there, a quick update on whats happened so far. I have re-contacted asus with no result, all they could give me is a CEO number consisting of 14 digits and told me to contact microsoft. I contacted microsoft armed with this number but it made no difference whatsoever. They refused to give me the COA key and told me to go back to asus. So it would seem im up a certain creek without a paddle!

    I really do this this is wrong. Why is it that this could happen through no fault of my own and yet have no way to get back what i actually paid for? Neither company wants to take responsibility for this and despite my best efforts, i am unable to make them see this fact.

    Many thanks for the information guys i guess im looking at backing up what i can and using the recovery partition to wipe and start all over again.

    Heres hoping i wont have to go through this again anytime soon

    Regards

    RoofishUK

    Friday, April 15, 2011 9:29 AM
  • Ok well here is another update, I have used the recovery partition to get back to factory settings and it seems i still have the same problem.

    Asus tech support advised me to use the recovery to get things back to normal but it appears it hasnt resolved the issue. Windows still thinks its not genuine!

    I have called Asus back and they now think i have a case to send it back under warranty, But first i have to fill in a lengthy online form.

    I will update with any further developments

    Thanks

    Friday, April 15, 2011 4:40 PM
  • "RoofishUK" wrote in message news:b14e6ea3-d409-4ffe-bdd5-a651028f1566...

    Ok well here is another update, I have used the recovery partition to get back to factory settings and it seems i still have the same problem.

    Asus tech support advised me to use the recovery to get things back to normal but it appears it hasnt resolved the issue. Windows still thinks its not genuine!

    I have called Asus back and they now think i have a case to send it back under warranty, But first i have to fill in a lengthy online form.

    I will update with any further developments

    Thanks


    PLEASE post a new MGADiag report before you send it back!
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Friday, April 15, 2011 6:54 PM
    Moderator