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Windows 7 Activiation Problem - error 0xC004E003

    Question

  • So I bought Windows 7 about a year ago. It was all working fine until a few days ago when it crashed without warning, and the OS then would not boot. My only option was to do a custom (clean) reinstall of Windows, since the repair tools on the setup disk were not working. Now Windows seems insistent that there is something wrong with my activation code, which I paid good money for when I bought Windows 7. All I've done is reinstalled the OS on the same machine, there shouldnt be a problem with doing this - my best guess about the source of the problem would be that I never deactivated the key on the old install, but that wasn't an option since I couldn't get to it.

    The activation tool is quoting me an error 0xC004E003, and refering me to a web address where my activation can be verified. However, this never works, and the website refers me back to the wizard, claiming that the wizard can give me a phone number to contact to resolve the problem. But it dosent - it just refers me back to the same web address again.

    Below is the MGADx tool data describing my problem. If anyone can find a solution I would be most appreciative

    Thanks

    JonMcClane

     

    Diagnostic Report (1.9.0019.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50

    Cached Validation Code: 0xc004c4a8
    Windows Product Key: *****-*****-6RTK9-C6T4K-PGDR9
    Windows Product Key Hash: XAyK4g2y/SAT1jex33JC4JzKFK8=
    Windows Product ID: 00371-153-1019172-85053
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010100.0.0.048
    ID: {CCAEACA8-1218-4315-84E6-7C703E6B36D6}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000000
    Build lab: 7600.win7_gdr.100618-1621
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{CCAEACA8-1218-4315-84E6-7C703E6B36D6}</UGUID><Version>1.9.0019.0</Version><OS>6.1.7600.2.00010100.0.0.048</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-PGDR9</PKey><PID>00371-153-1019172-85053</PID><PIDType>5</PIDType><SID>S-1-5-21-371789471-429954460-2021017356</SID><SYSTEM><Manufacturer>Dell Inc.                </Manufacturer><Model>Dell DM061                   </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.                </Manufacturer><Version>2.2.1 </Version><SMBIOSVersion major="2" minor="3"/><Date>20070323000000.000000+000</Date></BIOS><HWID>19B93607018400EA</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>B8K    </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: e838d943-63ed-4a0b-9fb1-47152908acc9
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00371-00170-153-101917-01-2057-7600.0000-0242011
    Installation ID: 006284211075244332454201564022912054336494624456537500
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: PGDR9
    License Status: Unlicensed
    Remaining Windows rearm count: 3
    Trusted time: 24/01/2011 09:17:54

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C4A8
    HealthStatus: PASS
    Event Time Stamp: 1:24:2011 09:15
    WAT Activex: Registered
    WAT Admin Service: Registered

    HWID Data-->
    HWID Hash Current: LgAAAAEAAAABAAEAAQADAAAAAQABAAEAnJ9sJx7HAOBMTDxKmoi4hn13BvsqhQ==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x0
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            DELL          B8K   
      FACP            DELL          B8K   
      HPET            DELL          B8K   
      BOOT            DELL          B8K   
      MCFG            DELL          B8K   
      SSDT            DELL        st_ex
      DUMY            DELL          B8K   
      SLIC            DELL          B8K  
    Monday, January 24, 2011 10:02 AM

Answers

  • "JonMcClane" wrote in message news:a5e74b50-95a9-4da9-a86c-11e71ad82e73...

    So I bought Windows 7 about a year ago. It was all working fine until a few days ago when it crashed without warning, and the OS then would not boot. My only option was to do a custom (clean) reinstall of Windows, since the repair tools on the setup disk were not working. Now Windows seems insistent that there is something wrong with my activation code, which I paid good money for when I bought Windows 7. All I've done is reinstalled the OS on the same machine, there shouldnt be a problem with doing this - my best guess about the source of the problem would be that I never deactivated the key on the old install, but that wasn't an option since I couldn't get to it.

    The activation tool is quoting me an error 0xC004E003, and refering me to a web address where my activation can be verified. However, this never works, and the website refers me back to the wizard, claiming that the wizard can give me a phone number to contact to resolve the problem. But it dosent - it just refers me back to the same web address again.

    Below is the MGADx tool data describing my problem. If anyone can find a solution I would be most appreciative

    Thanks

    JonMcClane

     

    Diagnostic Report (1.9.0019.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50

    Cached Validation Code: 0xc004c4a8
    Windows Product Key: *****-*****-6RTK9-C6T4K-PGDR9
    Windows Product Key Hash: XAyK4g2y/SAT1jex33JC4JzKFK8=
    Windows Product ID: 00371-153-1019172-85053
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010100.0.0.048

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C4A8
    HealthStatus: PASS
    Event Time Stamp: 1:24:2011 09:15
    WAT Activex: Registered
    WAT Admin Service: Registered
      

     
    The only problem I can see with your report is that Windows has gone out of the Grace period for activation  - the 0xC004E003 error simply means that the Activation servers think your previous install is still active, and requires that you use telephone activation.
     Click on the Start button
    in the Search box, type
    SLUI   4
    and hit the Enter key
    follow the instructions - but when asked which service you require by the telephone ansafone, do NOT reply - this should force an operator to respond, who can deal with you.
     


    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Monday, January 24, 2011 11:00 AM
    Moderator

All replies

  • "JonMcClane" wrote in message news:a5e74b50-95a9-4da9-a86c-11e71ad82e73...

    So I bought Windows 7 about a year ago. It was all working fine until a few days ago when it crashed without warning, and the OS then would not boot. My only option was to do a custom (clean) reinstall of Windows, since the repair tools on the setup disk were not working. Now Windows seems insistent that there is something wrong with my activation code, which I paid good money for when I bought Windows 7. All I've done is reinstalled the OS on the same machine, there shouldnt be a problem with doing this - my best guess about the source of the problem would be that I never deactivated the key on the old install, but that wasn't an option since I couldn't get to it.

    The activation tool is quoting me an error 0xC004E003, and refering me to a web address where my activation can be verified. However, this never works, and the website refers me back to the wizard, claiming that the wizard can give me a phone number to contact to resolve the problem. But it dosent - it just refers me back to the same web address again.

    Below is the MGADx tool data describing my problem. If anyone can find a solution I would be most appreciative

    Thanks

    JonMcClane

     

    Diagnostic Report (1.9.0019.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50

    Cached Validation Code: 0xc004c4a8
    Windows Product Key: *****-*****-6RTK9-C6T4K-PGDR9
    Windows Product Key Hash: XAyK4g2y/SAT1jex33JC4JzKFK8=
    Windows Product ID: 00371-153-1019172-85053
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010100.0.0.048

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C4A8
    HealthStatus: PASS
    Event Time Stamp: 1:24:2011 09:15
    WAT Activex: Registered
    WAT Admin Service: Registered
      

     
    The only problem I can see with your report is that Windows has gone out of the Grace period for activation  - the 0xC004E003 error simply means that the Activation servers think your previous install is still active, and requires that you use telephone activation.
     Click on the Start button
    in the Search box, type
    SLUI   4
    and hit the Enter key
    follow the instructions - but when asked which service you require by the telephone ansafone, do NOT reply - this should force an operator to respond, who can deal with you.
     


    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Monday, January 24, 2011 11:00 AM
    Moderator
  • Noel, thanks for your reply

    I've tried your solution multiple times, it dosent work. Typing Slui 4 (or slui.exe 4) brings up the notification saying "your copy of windows is not genuine". The only option from this is a link to microsoft's website to resolve the problem, but this never works - it always says:

    Windows validation was interrupted.

    The validation service is not available at this time. Please try validation again later

    There is no way that I can find a phone number...

    Monday, January 24, 2011 11:18 PM
  • "JonMcClane" wrote in message news:52c0e5da-5a34-49d7-8b12-9e4ca69aaa45...

    Noel, thanks for your reply

    I've tried your solution multiple times, it dosent work. Typing Slui 4 (or slui.exe 4) brings up the notification saying "your copy of windows is not genuine". The only option from this is a link to microsoft's website to resolve the problem, but this never works - it always says:

    Windows validation was interrupted.

    The validation service is not available at this time. Please try validation again later

    There is no way that I can find a phone number...


    This type of error is likely to be caused by over-zealous security settings or software (or malware).
    What Security software are you using?
     
    Try resetting your Security settings in Internet Options to Default - repeat the Validation attempt at http://www.microsoft.genuine/validate
     
    If it fails again, try the Diagnostics site:
    see what it has to say.
     
    Post back with a new MGADiag report

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Monday, January 24, 2011 11:37 PM
    Moderator
  • My security settings are set to default anyway. I'm not using any additional software, and I'd be suprised if any sort of malware was causing the problem

    After resetting the security settings anyway I retried validation on Internet Explorer, Firefox and Chrome to no success. The diagnostic site claims that all three of them pass all the tests.

    And, as you requested, here is an updated MGADiag report:

    Diagnostic Report (1.9.0019.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50

    Cached Validation Code: 0xc004c4a8
    Windows Product Key: *****-*****-6RTK9-C6T4K-PGDR9
    Windows Product Key Hash: XAyK4g2y/SAT1jex33JC4JzKFK8=
    Windows Product ID: 00371-153-1019172-85053
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010100.0.0.048
    ID: {CCAEACA8-1218-4315-84E6-7C703E6B36D6}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000000
    Build lab: 7600.win7_gdr.100618-1621
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{CCAEACA8-1218-4315-84E6-7C703E6B36D6}</UGUID><Version>1.9.0019.0</Version><OS>6.1.7600.2.00010100.0.0.048</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-PGDR9</PKey><PID>00371-153-1019172-85053</PID><PIDType>5</PIDType><SID>S-1-5-21-371789471-429954460-2021017356</SID><SYSTEM><Manufacturer>Dell Inc.                </Manufacturer><Model>Dell DM061                   </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.                </Manufacturer><Version>2.2.1 </Version><SMBIOSVersion major="2" minor="3"/><Date>20070323000000.000000+000</Date></BIOS><HWID>19B93607018400EA</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>B8K    </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: e838d943-63ed-4a0b-9fb1-47152908acc9
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00371-00170-153-101917-01-2057-7600.0000-0242011
    Installation ID: 006284211075244332454201564022912054336494624456537500
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: PGDR9
    License Status: Unlicensed
    Remaining Windows rearm count: 3
    Trusted time: 24/01/2011 23:58:19

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C4A8
    HealthStatus: PASS
    Event Time Stamp: 1:24:2011 23:54
    WAT Activex: Registered
    WAT Admin Service: Registered

    HWID Data-->
    HWID Hash Current: LgAAAAEAAAABAAEAAQADAAAAAQABAAEAnJ9sJx7HAOBMTDxKmoi4hn13BvsqhQ==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x0
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            DELL          B8K   
      FACP            DELL          B8K   
      HPET            DELL          B8K   
      BOOT            DELL          B8K   
      MCFG            DELL          B8K   
      SSDT            DELL        st_ex
      DUMY            DELL          B8K   
      SLIC            DELL          B8K   


    Tuesday, January 25, 2011 12:03 AM
  • "JonMcClane" wrote in message news:42292a1b-7e60-476d-ac80-709dc158fc37...

    My security settings are set to default anyway. I'm not using any additional software, and I'd be suprised if any sort of malware was causing the problem

    After resetting the security settings anyway I retried validation on Internet Explorer, Firefox and Chrome to no success. The diagnostic site claims that all three of them pass all the tests.

    And, as you requested, here is an updated MGADiag report:

    Diagnostic Report (1.9.0019.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50

    Cached Validation Code: 0xc004c4a8
    Windows Product Key: *****-*****-6RTK9-C6T4K-PGDR9
    Windows Product Key Hash: XAyK4g2y/SAT1jex33JC4JzKFK8=
    Windows Product ID: 00371-153-1019172-85053
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010100.0.0.048

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Partial Product Key: PGDR9
    License Status: Unlicensed
    Remaining Windows rearm count: 3
    Trusted time: 24/01/2011 23:58:19

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C4A8
    HealthStatus: PASS
    Event Time Stamp: 1:24:2011 23:54
    WAT Activex: Registered
    WAT Admin Service: Registered


     


    It would appear that somehow your apparently-genuine installation has been affected by a hacker's Loader program (that's the 0xC004C4A8 error) - also called by MS an Activation Exploit. Such a program is usually used to fool  the computer into working with an OEM license from a different manufacturer to the original one, or a machine from a different range to the original one.
    As such it would indicate that something may have got past your security software (although most security software appears not to look for Loaders).
     
    Your key is apparently genuine (Darin can confirm/deny that when he gets a chance to look at it), and since it's retail, it doesn't need a hack to be able to load into any machine.
     
    I suggest that you use phone an Activation Center and ask for assistance - use one of the numbers in this list
    (they are for Volume licensing - but they will assist you) explain your problem to them, and see if they can help.
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, January 25, 2011 7:39 AM
    Moderator
  • I can confirm the the Product Key is Valid and Genuine.

    I also agree with Noel, that known Activation Exploit program (even when installed in a Windows using a Genuine key) will always cause that Windows to Validate as Non-Genuine.


    Darin MS
    Tuesday, January 25, 2011 9:08 PM
    Owner
  • I just got off the phone with Microsoft technical support, they think the problem is that I did a clean install rather than installing on top of Vista or XP. I didnt think this was the problem because the error codes didnt match. Is it possible that these error symptoms could just have been caused by doing the wrong install type, or is there definately a virus involved as well?
    Wednesday, January 26, 2011 10:13 AM
  • "JonMcClane" wrote in message news:40937b3e-20d8-475b-9cff-13ca381ed770...
    I just got off the phone with Microsoft technical support, they think the problem is that I did a clean install rather than installing on top of Vista or XP. I didnt think this was the problem because the error codes didnt match. Is it possible that these error symptoms could just have been caused by doing the wrong install type, or is there definately a virus involved as well?

    Ah - you never mentioned the fact that this was an Upgrade :)
    Yes - an Upgrade install needs something to Upgrade from, and activation fails if the install isn't carried out from an existing qualifying installation.
    Since you have already installed, etc. and have a qualifying OS, have a look here for some workarounds - unfortunately the best one may no longer be available to you (unless you want to clean-install again)

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, January 26, 2011 10:34 AM
    Moderator
  • I'd completely forgotten that my copy was an upgrade, I only found out when I looked at the receipt. I still have my old Vista disk lying around, so I'm going to try installing that first and see what happens
    Wednesday, January 26, 2011 6:50 PM