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Lost Product Key Code

    Question

  • I purchased Microsoft Office Std 2007 with my new Hp computer from Best Buy 20Feb07....and I still haved the receipt. My Hp just crashed and had a new hard drive installed. Now I need to reload everything and I cannot locate my Product Key Code. I recall this software having 3 licenses....and I have not installed it on any other machines to date.

    How do I retrieve my Key code and ensure I am only using the single license? I know I am registered with MS for this product and would appreciate your assistance before I use up my 25 free logins.

    Many thanks-

    eah1

    Monday, June 23, 2008 9:15 PM

Answers

  • Hello EAH1,

     

     As for looking up your Product Key from your Registration information, for many years now, Microsoft has not been allowed to do that. In compliance with legal rulings, when a user registers their product, Microsoft does not store the Product key information linked to any customer personal identifying information (such as Name, Address...so on). In other words, when registering a product, the Product key is stored in a different database from the other registration information, with no link between Product key and Owner.

     

      The product key for your Office 2007 should be located in the documentation that was included with your computer.  If you are unable to find the documentaion that contained the Product Key, the best I can do is direct you to the support doc "How to replace lost, broken, or missing Microsoft software or hardware" http://support.microsoft.com/kb/326246/en-us or to contact the company that issues you the Product key (in your case HP).

     

     

    Sorry I couldn't be more help,

    Darin Smith

    WGA Forum Manager

    Monday, June 23, 2008 10:21 PM
    Owner