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how to resolve "Windows 7, build 2600, This copy of Windows is not genuine"

    Question

  • My computer recently started displaying "Windows 7, build 2600, This copy of Windows is not genuine"

    when i checked the computer properties tab, it says "windows activation status is not available, and windows activation product id is not available"

    I tried running "slui.exe 4" but I get an error message, and when i tried to run MGADiag the resolve button is inactive.

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0x80070424
    Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7
    Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=
    Windows Product ID: 00359-OEM-8992687-00006
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010300.0.0.003
    ID: {1FED8716-E278-4235-B3FA-23B09E324FFB}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7600.win7_gdr.100618-1621
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{1FED8716-E278-4235-B3FA-23B09E324FFB}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-7QJB7</PKey><PID>00359-OEM-8992687-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-1822166951-3176608534-994338261</SID><SYSTEM><Manufacturer>Gateway        </Manufacturer><Model>NV59                           </Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>V1.09          </Version><SMBIOSVersion major="2" minor="6"/><Date>20091126000000.000000+000</Date></BIOS><HWID>44B83607018400FC</HWID><UserLCID>1009</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Mountain Standard Time(GMT-07:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x80070424' to display the error text.
    Error: 0x80070424

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 10:25:2010 09:46
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Not Registered - 0x80070424
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MAAAAAEAAQABAAIAAAABAAAAAwABAAEA6GHyuURi3hEuvZi8rinsv/ThFuM26Fxd

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            PTLTD              APIC  
      FACP            INTEL         CALPELLA
      HPET            INTEL         CALPELLA
      BOOT            PTLTD         $SBFTBL$
      MCFG            INTEL         CALPELLA
      SLIC            ACRSYS        ACRPRDCT
      SSDT            PmRef        CpuPm

     

    I purchased this computer at a large corporate electronics chain, I don't see how this product is not genuine.

    Monday, October 25, 2010 4:04 PM

Answers

  • definitely no HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\sppsvc

    also, system restore is not working, I can't even create a new restore point.

    I think it's time for MS Support, I'll let you know how it goes.

     

    Thank All

    Monday, October 25, 2010 8:28 PM

All replies

  • Please read the following KB article which refers to the error code 0x80070424, this seems to refer to problems with updates, however it is likely that this problem could affect validation also. Also, try visiting www.microsoft.com/genuine before and after attempting any repairs, the validation process fix the issue.

    Sorry that the response is sort of vague, the information for that particular error code is lacking.

     

    http://support.microsoft.com/kb/968002

    Monday, October 25, 2010 4:46 PM
  • "Carl_OH" wrote in message news:e15d441e-6055-4299-9ead-e3fb618b2a57...

    Please read the following KB article which refers to the error code 0x80070424, this seems to refer to problems with updates, however it is likely that this problem could affect validation also. Also, try visiting www.microsoft.com/genuine before and after attempting any repairs, the validation process fix the issue.

    Sorry that the response is sort of vague, the information for that particular error code is lacking.

     

    http://support.microsoft.com/kb/968002


    'the specified service does not exist as an installed service' is a little vague, isn't it?
    I suspect that this may be Win7's version of Vista's  x64 'System Error 3 ' - which requires rebuilding the slsvc registry key.
     
    @chrios11
    Could you please use regedit, and export the registry key
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\sppsvc
    Right-click on the exported file, and select Edit, then copy and paste the entire contents of the file into your response.
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Monday, October 25, 2010 5:12 PM
  • I've tried www.microsoft.com/genuine and i get the following message, which i have tried with no success.

    Windows validation did not successfully complete

    This Update to Windows Activation Technologies (KB971033) is not able to validate Windows running on your PC at this time. Please try again later. If the problem persists, you may need to uninstall and then reinstall the update by returning to http://www.microsoft.com/genuine , clicking on Validate Now, and following the installation instructions.

    To uninstall an update:
    1. Click Start.
    2. Select Control Panel.
    3. Click on the Programs icon.
    4. Click on View Installed Updates under Programs and Features.
    5. Select the update you wish to uninstall.
    6. Click Uninstall.

     

    Monday, October 25, 2010 6:11 PM
  • I could not find  HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\sppsvc , the closest things I found were:

     

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\spooler

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\sppuinotify

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\srv

    Monday, October 25, 2010 6:14 PM
  • Try the steps below.

    SFC/system restore

    type cmd in the search box of the start menu, right click on the icon that appears and type sfc /scannow without the qoutes and press enter, allow SFC to run, reboot when directed. If you get any error messages write them down exactly as they appear. After rebooting go to www.microsoft.com/genuine and attempt to validate.

     

    If that does not work then type system restore in the search box, click on the resulting program and follow the wizards prompts to restore to a previous point prior to the non-genuine status.

     

    If that does not work then start a no cost wga tech support incident at the following link http://support.microsoft.com/gp/contactwga

     

    Monday, October 25, 2010 6:33 PM
  • "chrios11" wrote in message news:50995404-fc50-44ee-b059-59f0069b1d52...

    I could not find  HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\sppsvc , the closest things I found were:

     

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\spooler

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\sppuinotify

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\srv


    Interesting! I don't have a Win7 machine available to check at the moment (I'm using the Vista side of a dual-boot , currently, and can't change until later), but the key certainly exists if I load the System hive from the Win7 side.
     
    I'll get back to you once I've double-checked from inside Win7.
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Monday, October 25, 2010 6:38 PM
  • sfc/scannow did not run, I attempted twice

    also, every time I try system restore, I get the following:

     

    system restore does not seem to be functioning correctly on this system

    A volume shadow copy service component encountered an unexpected error. Check the application event log for more information. (0x800423023)

    Monday, October 25, 2010 6:45 PM
  • I suggest you start a support incident unless Noel has something else to try.
    Monday, October 25, 2010 7:02 PM
  • "Carl_OH" wrote in message news:08d987d0-1a01-4156-b12e-a30ef19ec027...
    I suggest you start a support incident unless Noel has something else to try.

    I do :)
    Firstly, let me make it clear that I have NO IDEA whether this will work - so I'll be learning along with the rest of us.
     
    If chrios11 wants to back out now, and go direct to MS Support, then there's no shame in that (just let us know what the eventual fix was, please!)
     
    However, if we're all feeling adventurous, then the fun begin :)
     
    Chrios11 - below, I have pasted the contents of the .reg file exported from my Win 7 registry - I'll put the usage instructions underneath
     
    ===========================
    Windows Registry Editor Version 5.00
     
    {code removed for safety - we don't want people using unproven codes<g>} 
    ===========================================
     
    1)  First things first - check again and make sure that the HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\sppsvc
    key is really missing - if so, then go to 2, otherwise check the content against the above, and Export the key to a safe place (and post a copy of it here).
    2) Create a new System Restore point.
     
    3) Copy EVERYTHING between the ======== lines into Notepad (including the blank lines) and save it to the desktop as sppsvc.reg
    4) close all windows down, so that you have a clear desktop
    5) double-click on the sppsvc.reg file - it should bring up a UAC prompt asking if it's OK to merge the file into the registry. Approve the merge.
    6) Reboot
    7) Reboot again
    8) Run an MGADiag report, and post the results.
     
    Good Luck!

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Monday, October 25, 2010 8:22 PM
  • definitely no HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\sppsvc

    also, system restore is not working, I can't even create a new restore point.

    I think it's time for MS Support, I'll let you know how it goes.

     

    Thank All

    Monday, October 25, 2010 8:28 PM
  • "chrios11" wrote in message news:a58ba428-ad39-4b75-8d9d-dc81bd81b39f...

    definitely no HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\sppsvc

    also, system restore is not working, I can't even create a new restore point.

    I think it's time for MS Support, I'll let you know how it goes.

     

    Thank All


    OK - can't say I blame you.
    Good Luck!

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Monday, October 25, 2010 8:31 PM
  • I spoke with someone at gateway, they tried a couple of things that did not work and in the end told me to

    restore my computer to factory setting.  I will let you know if the genuine issue resolves

    Wednesday, October 27, 2010 8:09 PM
  • "chrios11" wrote in message news:59b2c459-dfb9-4a71-a982-a8593bf2ac9c...

    I spoke with someone at gateway, they tried a couple of things that did not work and in the end told me to

    restore my computer to factory setting.  I will let you know if the genuine issue resolves


    Don't forget that doing that will delete all data and applications -so back up first, to external media!

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Thursday, October 28, 2010 6:14 AM