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windows experience index needs to be refreshed

    Question

  • I have a Lenovo 64-bit that I bought this past summer and I started getting the non genuine windows 7 message last week. When I go into the system properties, it says "new hardware detected. Your Windows experience index needs to be refreshed." When I click refresh now, it says "The Windows Experience Index for your system could not be computed. Could not measure video playback performance."

    On a related issue, windows update has 7 important updates, but they all fail with error codes 8E5E0408 and 8000FFFF.

    When I run the MGA Diagnostic Tool it stops responding.

    Saturday, February 18, 2012 8:11 PM

Answers

  • "riannaxxo" wrote in message news:b7f8c301-56ce-4674-a411-28886f32113e...

    I have a Lenovo 64-bit that I bought this past summer and I started getting the non genuine windows 7 message last week. When I go into the system properties, it says "new hardware detected. Your Windows experience index needs to be refreshed." When I click refresh now, it says "The Windows Experience Index for your system could not be computed. Could not measure video playback performance."

    On a related issue, windows update has 7 important updates, but they all fail with error codes 8E5E0408 and 8000FFFF.

    When I run the MGA Diagnostic Tool it stops responding.

    You appear to have significant problem quite apart from your one with WGA
    You should repost your problems in the Answers forums for resolution of the other problem – which may well also solve the WGA problem.
     
    While waiting for a response, I suggest that you run a couple of system checks.
    Click on the Start button
    type in the Search box
    CMD.EXE
    right-click on the only file that is found
    Select Run as Administrator
    - the Elevated Command Prompt window should pop up
    At the Command prompt, type
    CHKDSK C: /R
    and hit the Enter key
    You will be told that the drive is locked, and the CHKDSK will run at he next boot - hit the Y key, and then reboot. The chkdsk will take a few hours depending on the size of the drive, so be patient!

    After the CHKDSK has run, Windows should boot normally (possibly after a second auto-reboot) - then run the SFC

    SFC -System File Checker - Instructions
    Click on the Start button
    type in the Search box
    CMD.EXE
    right-click on the only file that is found
    Select Run as Administrator
    - the Elevated Command Prompt window should pop up
    At the Command prompt, type

    SFC /SCANNOW

    and hit the Enter key
    Wait for the scan to finish - make a note of any error messages - and then reboot.

    run another MGADiag report, and post the results.
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Saturday, February 18, 2012 9:41 PM
    Moderator
  • This forum is for help with problems with Windows activation and validation.

    For help with the use of the Windows Experience Index, please use the Answers forum at

    http://answers.microsoft.com/en-us/windows/forum/windows_7-desktop?tab=all

    For help with Windows updates, please use the Answers forum at

    http://answers.microsoft.com/en-us/windows/forum/windows_7-windows_update?tab=all


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.

    Saturday, February 18, 2012 11:40 PM
    Answerer

All replies

  • In order for us to analyze and troubleshoot a non-genuine notification issue you may be experiencing, please download and run the   Microsoft Genuine Advantage Diagnostics Tool.

    After running the tool, click on the Continue button, then click on the Copy button, then Paste the report into your post.  Also, please include a brief question or pertinent background information that would be helpful in our endeavor to assist you.

    Thank you!



    Carey Frisch

    Saturday, February 18, 2012 9:07 PM
  • As I said above, every time I try to run it, it says not responding...
    Saturday, February 18, 2012 9:12 PM
  • Sorry, but its almost impossible to read the itty bitty type in your original post.

    Carey Frisch

    Saturday, February 18, 2012 9:15 PM
  • "I have a Lenovo 64-bit that I bought this past summer and I started getting the non genuine windows 7 message last week. When I go into the system properties, it says "new hardware detected. Your Windows experience index needs to be refreshed." When I click refresh now, it says "The Windows Experience Index for your system could not be computed. Could not measure video playback performance."<p> On a related issue, windows update has 7 important updates, but they all fail with error codes 8E5E0408 and 8000FFFF.<p> When I run the MGA Diagnostic Tool it stops responding"

    sorry, i dont know why it was doing that

    Saturday, February 18, 2012 9:40 PM
  • "riannaxxo" wrote in message news:b7f8c301-56ce-4674-a411-28886f32113e...

    I have a Lenovo 64-bit that I bought this past summer and I started getting the non genuine windows 7 message last week. When I go into the system properties, it says "new hardware detected. Your Windows experience index needs to be refreshed." When I click refresh now, it says "The Windows Experience Index for your system could not be computed. Could not measure video playback performance."

    On a related issue, windows update has 7 important updates, but they all fail with error codes 8E5E0408 and 8000FFFF.

    When I run the MGA Diagnostic Tool it stops responding.

    You appear to have significant problem quite apart from your one with WGA
    You should repost your problems in the Answers forums for resolution of the other problem – which may well also solve the WGA problem.
     
    While waiting for a response, I suggest that you run a couple of system checks.
    Click on the Start button
    type in the Search box
    CMD.EXE
    right-click on the only file that is found
    Select Run as Administrator
    - the Elevated Command Prompt window should pop up
    At the Command prompt, type
    CHKDSK C: /R
    and hit the Enter key
    You will be told that the drive is locked, and the CHKDSK will run at he next boot - hit the Y key, and then reboot. The chkdsk will take a few hours depending on the size of the drive, so be patient!

    After the CHKDSK has run, Windows should boot normally (possibly after a second auto-reboot) - then run the SFC

    SFC -System File Checker - Instructions
    Click on the Start button
    type in the Search box
    CMD.EXE
    right-click on the only file that is found
    Select Run as Administrator
    - the Elevated Command Prompt window should pop up
    At the Command prompt, type

    SFC /SCANNOW

    and hit the Enter key
    Wait for the scan to finish - make a note of any error messages - and then reboot.

    run another MGADiag report, and post the results.
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Saturday, February 18, 2012 9:41 PM
    Moderator
  • This forum is for help with problems with Windows activation and validation.

    For help with the use of the Windows Experience Index, please use the Answers forum at

    http://answers.microsoft.com/en-us/windows/forum/windows_7-desktop?tab=all

    For help with Windows updates, please use the Answers forum at

    http://answers.microsoft.com/en-us/windows/forum/windows_7-windows_update?tab=all


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.

    Saturday, February 18, 2012 11:40 PM
    Answerer