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Unable to load client print control

    Question

  •  

    after implementing Microsoft CRM 4.0 successfully and the end-user start use it .

    The  following error appears when the user try to print the report

     

    Unable to load client print control

     

    i tried to configure the explorer ,install the activex , and update the explorer but nothing changed.

    any advice plz

    BR

     

     

     

    Sunday, November 16, 2008 12:20 PM

Answers

All replies

  •  

    Cause: Windows Security Update KB956391, an automatic security update.  Once installed it causes the issue above with Windows Server 2003, Windows XP, and possibly others.  Windows Vista machines do not appear to be affected.

    Solution: Install the fixes below on the necessary servers and reboot each server. 

    CRM Server:

    Microsoft Report Viewer Redistributable 2005 Service Pack 1 http://www.microsoft.com/downloads/details.aspx?FamilyID=82833f27-081d-4b72-83ef-2836360a904d&DisplayLang=en

    SQL Server:

    Security Update for SQL Server 2005 Service Pack 2 (KB954606) http://www.microsoft.com/downloads/details.aspx?FamilyID=4603c722-2468-4adb-b945-2ed0458b8f47&DisplayLang=en#filelist

    SRS Server (if separate from SQL):

    Security Update for SQL Server 2005 Service Pack 2 (KB954606) http://www.microsoft.com/downloads/details.aspx?FamilyID=4603c722-2468-4adb-b945-2ed0458b8f47&DisplayLang=en#filelist

    Note - if the SQL Server and SRS Server are on the same box, you only have to apply KB954606 to that box.

    Again, restart the affected servers.  The next time a client prints a report, they will be prompted to install a new version of the view control.  Just click install and the Print window will open.

    • Marked as answer by TareqSH Wednesday, February 04, 2009 11:04 AM
    Monday, November 17, 2008 1:26 AM
  • The top link worked, thank you
    Friday, January 16, 2009 7:30 PM
  • Thank you very much for your Advice

    Best regards


    TSH
    Wednesday, February 04, 2009 11:05 AM
  • We have window server 2008 64-bit and SQL Server 2008 64-bit installed on the server.

    The solution did not work for us.

    What do you recommend
    Friday, July 10, 2009 12:52 PM
  • Hi,

    we use windows server 2008 and sql-server 2008 too and we have the same problem.
    At the moment we have a support call by Ms to solve the problem.

    When we have a solution, i will post it here.
    Viele Grüße

    Michael Sulz
    axcentro GmbH
    MVP für Microsoft Dynamics CRM
    Friday, July 10, 2009 12:55 PM
  • Hi Michael,
    did you get instructions from Microsoft yet?

    I've got the same problem.

    Best regards!
    Viele Grüße,
    Sven Rosenberger

    Mattern Consult GmbH
    http://www.mattern.de/
    Tuesday, July 14, 2009 3:59 AM
  • Hi,

    Just wanted to let folks know we were having the same issues with CRM 4.0 on Win2k8 x64 and SQL 2008 on a seperate Win2k8 x64 server and the resolution that just worked for us was to install the "Microsoft Report Viewer Redistributable 2005 Service Pack 1" on the CRM IIS box (and restart IIS) also might want to make sure you have SQL 2k8 SP1 installed (we do so I can't comment about non-SP1 SQL 2008). 

    We spent a fair amount of time chasing our tail thinking it was a SQL 2008 SSRS issue when it was actually the report viewer redistributable on the CRM server that was causing the probelm.  Once we installed the update on the CRM server users were prompted to install the ActiveX control when trying to print a report in IE and then they were all set.

    Good luck and hope this helps someone.

    Bill...

    Tuesday, July 14, 2009 7:30 PM
  • We are testing firstly on the server itself.

    Should we test on clients?

    Thanks
    Tuesday, July 14, 2009 10:56 PM
  • Hi Sven,

    today we get a solution for the following environments:
    - Windows Server 2008 German
    - SQL Server 2008 German with SP1
    - CRM Server 4.0 German

    In this case we must do the following:
    - Install Microsoft Report Viewer Redistributable 2005 Service Pack 1
    - Restart the server, printing doens't work
    - Install Microsoft Report Viewer Redistributable 2008 Service Pack 1
    - Restart the server, printing doens't work
    - Install Microsoft Report Viewer Redistributable 2005 Service Pack 1
    - now it works :-)

    I've testet it on 3 diferrent environments. When we do this three steps, it works.

    Viele Grüße

    Michael Sulz
    axcentro GmbH
    MVP für Microsoft Dynamics CRM
    Tuesday, July 21, 2009 6:52 AM
  • Hi,

    you should test on clients.
    Viele Grüße

    Michael Sulz
    axcentro GmbH
    MVP für Microsoft Dynamics CRM
    Tuesday, July 21, 2009 6:52 AM
  • Thanks for your advice.
    I will test it later.

    Best regards
    Sven
    Viele Grüße,
    Sven Rosenberger

    Mattern Consult GmbH
    http://www.mattern.de/
    Tuesday, July 21, 2009 12:15 PM
  • I had that same problem. The issue has to do with the ActiveX for internet explorer. Here are two solutions that I'm pretty sure will work. You can try removing the KB956391 Security update for Windows XP. If that doesn't work, remove the follow entry from the registry:
     
    [-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\ActiveX Compatibility\{FA91DF8D-53AB-455D-AB20-F2F023E498D3}]

    Good Luck!

    Brent
    Wednesday, July 22, 2009 1:10 PM
  • I would like to ask you if we could instead of SQL Server SP2 install SQL 2005 SP3?

    Thank you,

    Flora 
    Friday, August 14, 2009 1:23 PM
  • I've been following this thread and I'm just wondering if this is a general issue related to SQL Server 2005 or if it is related specific to MS CRM.

    I have the same problem in my development environment, but I'm only using Microsoft Report not CRM.
    If I run the application from my local web server everything works as it should and I am able to print.

    How ever if I run the application from the test server and then try to print the report I get the error "Unable to load client print control".
    I find this a bit strange. Working locally, but not from an external web server.
    But, if it is something in the updates around the SQL server it makes sense.

    My question is: Where does the message "Unable to load client print control" come from ? The IE client or the SQL server ?
    Wednesday, August 19, 2009 1:04 PM
  •  

    Cause: Windows Security Update KB956391, an automatic security update.  Once installed it causes the issue above with Windows Server 2003, Windows XP, and possibly others.  Windows Vista machines do not appear to be affected.

    Solution: Install the fixes below on the necessary servers and reboot each server. 

    CRM Server:

    Microsoft Report Viewer Redistributable 2005 Service Pack 1 http://www.microsoft.com/downloads/details.aspx?FamilyID=82833f27-081d-4b72-83ef-2836360a904d&DisplayLang=en

     

    SQL Server:

    Security Update for SQL Server 2005 Service Pack 2 (KB954606) http://www.microsoft.com/downloads/details.aspx?FamilyID=4603c722-2468-4adb-b945-2ed0458b8f47&DisplayLang=en#filelist

     

    SRS Server (if separate from SQL):

    Security Update for SQL Server 2005 Service Pack 2 (KB954606) http://www.microsoft.com/downloads/details.aspx?FamilyID=4603c722-2468-4adb-b945-2ed0458b8f47&DisplayLang=en#filelist

     

    Note - if the SQL Server and SRS Server are on the same box, you only have to apply KB954606 to that box.

     

    Again, restart the affected servers.  The next time a client prints a report, they will be prompted to install a new version of the view control.  Just click install and the Print window will open.


    Sorry to bring up this old thread.

    I've tried this solution recently and it worked for all the Vista machines but not for the XP ones.
    When clicking the print button both Vista and XP machine will prompt for install ActiveX control, onec all installed, the Vista one worked while XP ones take a while to load but finally still says "unable to load client print control".

    Help please
    Thanks
    Monday, August 31, 2009 4:12 AM
  • Hello,

    SQL2008 x64, Windows 2008 x64 and CRM4 with Rollup 6 here.
    Anyone else manage to fix this issue?
    Tuesday, October 13, 2009 7:11 AM
  • Hello Everyone,

    We had Microsoft Report Viewer Redistributable 2005 Service Pack 1 and KB954606 applied to the CRM server and were able to print from the CRM web client. Yesterday we get a call from one of our clients unable to print from CRM and keep getting "Unable to load print control" we install the print control for Microsoft SQL Server and we get the Unable to load print control again. I tried uninstalling the KB 956391 from the client computer and still get the same message. We re-applied the Microsoft Report Viewer Redistributable 2005 Service Pack 1 and made sure KB954606 was installed and still get the same message. The SQL Server 2005 was updated to SP3. The CRM server has Rollup 7 installed. Any help will be appreciated.
    Thanks.
    • Proposed as answer by virginyali Friday, October 15, 2010 6:40 PM
    Tuesday, December 08, 2009 6:53 PM
  • After working with the CRM and SQL Server/Reporting Services Support team we were able to find out a solution. There is a hotfix for the SQL Server 2005 SP3. Once I installed the hotfix on the SQL Server the clients were able to print from CRM. Here is link for more information.
    http://blogs.msdn.com/brianhartman/archive/2009/10/13/gdi-updated-again.aspx

    Hope this helps anyone with the same issues.
    • Proposed as answer by virginyali Friday, October 15, 2010 6:37 PM
    Thursday, December 10, 2009 7:03 PM
  • Hi,

    I am having the same problem. with SQL2008 x64 and CRM 4.0 with Rollup 7.

    Windows Server 2008 R2 x64

    Hope some one can give me a hand.

    Thanks,

    Wednesday, January 20, 2010 6:20 PM
  • Same problem here with Sql 2008 x64, Windows Server 2008 R2 x64.  Suggested fixes haven't seemed to work.
    Tuesday, January 26, 2010 8:08 PM
  • Has anyone got a fix that works with Server 2008 R2 with SQL Server 2008 SP1 x64?  The only thing i haven't tried is rebooting the server between each installation of the Report viewer 2005 and 2008 service packs.
    Thursday, January 28, 2010 6:51 PM
  • Dear All,

    My Environment is

    SQL Server 2008

    SSRS 2008 & MS CRM 4.0 With Roll UP 7

    I have tried all the above steps..

    It was not helping me to print the report

    Can u please help me to go forward ..

    Any Help would be appreciated.....

    THanks

    Kannan B

     

     

    Thursday, April 08, 2010 6:08 AM
  • Dear All, I have changed my current for english-United States Its working for me. But i want to print my report for all country currencies. Thanks Kannan B
    Monday, April 12, 2010 3:36 AM
  • The above worked for me thanks.

    I would tell the user to restart IIS after the first reboot and see if it works - I haven't tested this though.

    VERY IMPORTANT - you must  Restart IIS.


    • Edited by John Guilbert Friday, November 25, 2011 1:46 PM
    • Proposed as answer by blurboy Tuesday, January 17, 2012 5:37 PM
    Thursday, April 29, 2010 12:55 PM
  • Hi

     

    You will need to install this fix on your CRM servers.

    I just finished a support call with MS and have the same environment as you

    http://www.microsoft.com/downloads/details.aspx?familyid=0dfaf300-2b53-4678-a779-0d805ddfe538&displaylang=en

    You will need to do an IISreset.

    Regards,

    Chris

    Wednesday, May 05, 2010 11:26 AM
  • "Unable to Load Client Print Control" message when printing CRM v4.0 reports Issue: When clicking the Print icon to print a CRM v4.0 report (in a SQL Server 2005 database) you receive the message "Unable to Load Client Print Control" and the report does not print. Cause: Windows Security Update KB956391, an automatic security update. Once installed it causes the issue above with Windows Server 2003, Windows XP, and possibly others. Windows Vista machines do not appear to be affected. Solution: Install the fixes below on the necessary servers and reboot each server. CRM Server: Microsoft Report Viewer Redistributable 2005 Service Pack 1 http://www.microsoft.com/downloads/details.aspx?FamilyID=82833f27-081d-4b72-83ef-2836360a904d&DisplayLang=en SQL Server: Security Update for SQL Server 2005 Service Pack 2 (KB954606) http://www.microsoft.com/downloads/details.aspx?FamilyID=4603c722-2468-4adb-b945-2ed0458b8f47&DisplayLang=en#filelist SRS Server (if separate from SQL): Security Update for SQL Server 2005 Service Pack 2 (KB954606) http://www.microsoft.com/downloads/details.aspx?FamilyID=4603c722-2468-4adb-b945-2ed0458b8f47&DisplayLang=en#filelist Note - if the SQL Server and SRS Server are on the same box, you only have to apply KB954606 to that box. Again, restart the affected servers. The next time a client prints a report, they will be prompted to install a new version of the view control. Just click install and the Print window will open.
    Tiaan van Niekerk http://crmdelacreme.blogspot.com Skype:tiaan.van.niekerk1
    Wednesday, May 05, 2010 11:31 AM
  • I used the SQL 2005 SP3 one which is KB970892 under this link and it did the trick! Thanks Yesh!
    Friday, October 15, 2010 6:41 PM
  • I really had hoped this problem had been fixed by now, but one of my clients is still experiencing this issue.

    Windows Server 2008 R2, SQL Server 2008 SP1, Visual Studio 2008, Dynamics CRM server (UR13) -- all installed on a single server for development. Client PCs are running Windows XP SP3 and IE7.

    None of the suggested fixes for resolving the 'unable to load client print control' error for SQl Server 2008 have worked (including: Michael's suggestion of installing the Report Viewer Redistributable 2005 SP1, restart, RVR2008SP1, restart, RVR2005SP1, restarted).

    Has anyone managed to conquer this problem when running SQL Server 2008 SP1?

    Thanks, Neil


    Neil Benson, CRM Addict and MVP at Customery Ltd. You can reach me on LinkedIn or Twitter. Join over 10,000 other CRM professionals on the Microsoft Dynamics CRM group on LinkedIn.

    Tuesday, November 30, 2010 3:04 PM
  • I've heard that the user night need local admin rights for the new SRS printing ActiveX control to be downloaded. Unfortunately, on my current customer's PC I don't have local admin rights, so I can't test or confirm this yet... anyone else?

    Neil Benson, CRM Addict and MVP at Customery Ltd. You can reach me on LinkedIn or Twitter. Join over 10,000 other CRM professionals on the Microsoft Dynamics CRM group on LinkedIn.

    Thursday, December 16, 2010 1:33 PM
  • Neil, it appears you need to be an administrator to install the ActiveX control on the client machine.  We run SQL  Server 2005 SP3, Windows Server 2008, Dynamics CRM Server UR14 all on a single server.  I tried adding the server URL to the trusted sites and enabled all ActiveX control on IE8 (Windows XP SP3 client).  However none of that worked.  I had to log in as the administartor and print the report.  When I printed the report CRM prompted me to install the ActiveX control.  After that I logged back in as the client user and could print fine.

    Hope that helps, Joe

    Wednesday, January 12, 2011 11:59 PM
  • Our Server environment : SQL2008 x64 SP2 Reporting Services on Windows Server 2008 x64,

    Client PC environment: Windows XP SP2 with IE6 or higher, all users are login to Active Directory, users are not members of local Administrator or power user group.

    Error: When a user printing a report  getting an error as "Unable to load client print control"

    Solution that work for us: replace following files in sql 2008 with SQL 2008 R2

    Program Files\Microsoft SQL Server\MSRS10.MSSQLSERVER\Reporting Services\ReportServer\bin
    RSClientPrint-x86.cab
    RSClientPrint-x64.cab
    RSClientPrint-ia64.cab

    Once you replace files on server side users wont get above error but it is required to do one time installation of this Active X component as a local Administrator or power user. If you are having large number of computers running on Active Directory environment you may create a MSI file with rsclientprint.dll and deploy using AD or SMS. Also I'm  recommending to add report server URL as a trusted site (add to Trusted sites) via Active Directory GP.

    Hope this will help for somebody to sort out this "hectic" problem. We had very tough time to find out a proper solution for this "bug".

    Nishan

    -Sri Lanka-
    Thursday, March 24, 2011 12:42 PM
  • Hi All,

     

    I am having this trouble with SQL 2005 Reporting Services with Sharepoint 2007 integration.

     

    SQL 2005 version is SP4, Sharepoint Server 2007 SP2

    Reporting adding for SQL2005 Sp2

    Nothing I tried above works.

    All reports seem to cause this issue.

    Getting pretty annoyed that MS keep breaking stuff with their fixes!

    Any ideas where to go from here?

     

    Thursday, August 25, 2011 4:49 AM
  • Hi,

    We are having the problem with SQL2008 x64 and CRM 2011 with Rollup 5.
    Windows Server 2008 R2 x64

    We are having the problem cause we applied GDR 1617 for SQL Server 2008 R2 (KB2494088) (64-bit) on the reporting server.

    When we checked the client print report version from client machine, we got the version as 10.0.30319.1 which we downloaded from "Program Files\Microsoft SQL Server\MSSQLSERVER\Reporting Services\ReportServer\bin" and registered the DLL file.

    Before we update this, we can load the client print control as well. Is there a way to solve the problem without uninstall the UPDATE?

    Could u please help me to go forward. Any help would be appreciated...

    Regards,

    Thanks in advance

    • Edited by CHIGO Friday, November 25, 2011 6:24 AM
    Friday, November 25, 2011 3:07 AM
  • hi Nishan,

    how to replace those 3 cab files. i have sql server 2008 R2 SP1 installed in my server  machine.could you guide me.. becoz searching the same problem for a long time...

    Monday, December 05, 2011 11:12 AM
  • The above worked for me thanks.

    I would tell the user to restart IIS after the first reboot and see if it works - I haven't tested this though.

    VERY IMPORTANT - you must  Restart IIS.



    After installing the updates, i restarted my server, cant print.

    Restarted IIS, able to print!

    Thanks!


    • Edited by blurboy Tuesday, January 17, 2012 5:39 PM
    • Proposed as answer by blurboy Tuesday, May 01, 2012 10:04 PM
    Tuesday, January 17, 2012 5:39 PM
  • Hello 

    I have tried all the above solution but still i am getting same error when i try to print from reportviewer in my application.

    please give me if you do have any solution.

    i am using 

    MS server 2003

    MS sql server 2005

    thanks. 

    Friday, May 25, 2012 7:17 AM