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I cant get office 2007 to validate in firefox after system restore

    Question

  • I had to restore my computer and when it finished it said my windows 7 and office 2007 were not validated. I went and validated windows 7 with no problem. But office 2007 will not validate. It says i have to download and run       "OgaPluginInstaller.exe"        I did this and followed the rest of instructions to no avail. This is a copy of what comes up when I press the continue button.

    Validation Status: Action Required

    The validation process cannot continue because your web browser is not configured to run the script required by the validation process. To extend the functionality of a Mozilla-based Web browser, you can download the required plug-in and continue with the validation

    The following will help you fix this problem and continue with validation.

    1. In the OgaPluginInstaller.exe pop up window, select Save File.
    2. Open the .exe and follow the steps to install the plug-in.
    3. Once the plug-in is installed, click the Refresh button below to verify that the plug-in loaded correctly.

        Refresh

     (underlined below is the answer to the refresh button)

    Office Genuine Advantage Plug-in loaded correctly.

    1. If the message shows that the plug-in loaded correctly, then click the Continue button below to resume the validation process.

        Continue

    1. If the message does not show that the plug-in is loaded correctly, you have two options. You may click on the Continue to learn why the plug-in failed to install. Otherwise, you may click the Validate Now button below to launch the alternate validation process (optimized for browsers unable to run the original validation script).

        Validate Now

    I pressed continue but it says the plug in is not installed and as you can see it is.  Ive also tried the validate now in different ways. Ive uninstalled it and started again but the same answer keeps coming up. Ive restarted computer and it made no difference.

    I just cant get it to verify.

    I have copied MGA diagnosis below.

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-JMHGT-2HQK9-JFGT8
    Windows Product Key Hash: UdejVGKdZtvteqrzIWipGjyae+E=
    Windows Product ID: 00359-112-1765171-85026
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010300.0.0.003
    ID: {0689A039-CBCF-4D78-AED1-BAAF4295F74A}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000000
    Build lab: 7600.win7_gdr.100618-1621
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Enterprise 2007 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{0689A039-CBCF-4D78-AED1-BAAF4295F74A}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-JFGT8</PKey><PID>00359-112-1765171-85026</PID><PIDType>5</PIDType><SID>S-1-5-21-349933005-327731404-3650816438</SID><SYSTEM><Manufacturer>MEDION</Manufacturer><Model>WAM2040</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>R01-B0F   </Version><SMBIOSVersion major="2" minor="4"/><Date>20070319000000.000000+000</Date></BIOS><HWID>1EB83607018400FE</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>MEDION</OEMID><OEMTableID>MEDIONAG</OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>BB383A34DD51F75</Val><Hash>bZh4EL+RX+YiG6CPVt+acYRoZHM=</Hash><Pid>81599-954-2154934-65990</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: 2e7d060d-4714-40f2-9896-1e4f15b612ad
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00170-112-176517-00-1033-7600.0000-1002010
    Installation ID: 005833849420374595262115543670839885146344640150087061
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: JFGT8
    License Status: Licensed
    Remaining Windows rearm count: 3
    Trusted time: 02/10/2010 21:10:42

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 10:2:2010 19:55
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: OAAAAAIABQABAAEAAQABAAAAAgABAAEAJJTK0wlq5j6aznTwWsuiLkgkwHUGm+D6lureFsMG+vw=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x0
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            PTLTD              APIC  
      FACP            NVIDIA        MCP51M  
      HPET            PTLTD         HPETTBL
      BOOT            PTLTD         $SBFTBL$
      MCFG            PTLTD           MCFG  
      SLIC            MEDION        MEDIONAG
      SSDT            PTLTD         POWERNOW


    Please I need to get this sorted as soon as possible as I use office for my work as well as home. Sue.
    Saturday, October 02, 2010 9:18 PM

Answers

  • Hello sueelm,

    Please go to http://www.microsoft.com/genuine/diag/default.aspx? and run the online validation diagnostic, and let us know if it found any problems and what, if anything, it wanted you to do to try to fix.

    What happens if you visit the Validation Page and try to Validate while using Internet Explorer?


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    Monday, October 04, 2010 1:34 PM

All replies

  • Hello sueelm,

    Please go to http://www.microsoft.com/genuine/diag/default.aspx? and run the online validation diagnostic, and let us know if it found any problems and what, if anything, it wanted you to do to try to fix.

    What happens if you visit the Validation Page and try to Validate while using Internet Explorer?


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    Monday, October 04, 2010 1:34 PM
  • No reply from the Original Poster.

    Issue is assumed to be resolved.


    Darin MS
    Monday, October 11, 2010 10:41 PM
    Owner