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Why don't I qualify?

    Question

  •  Ok, so why don't I qualify?  Or is there a problem in getting my system recognized?  I bought a ZT system during the promotion period (as described on http://www.ztsystems.com/promotion/vistaBonusPack-office2007.html), with the MS Office 2007 software preloaded.  The offer was an important element in my decision to purchase the ZT system, and I deliberately elected to pay extra to get the model with the Office 2007 package in order to qualify for the Bonus Pack.  My Office 2007 and Windows XP Pro are validated as authentic and Office 2007 is activated.


    Thanks for your assistance.

    Diagnostic Report (1.7.0110.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-FHT4C-VCFY8-3YRKM
    Windows Product Key Hash: ZK/O6RwWyop+aTxQ2IaxWD3qn0s=
    Windows Product ID: 76487-OEM-2211906-00248
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {84CC5056-BC3B-4CF8-A6A9-E9DE8378B38A}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.8.31.9
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.8.31.9
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: Microsoft
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: Registered, 1.6.28.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-709-645_025D1FF3-171-1_FA827CE6-153-8007007e_FA827CE6-180-8007007e

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{84CC5056-BC3B-4CF8-A6A9-E9DE8378B38A}</UGUID><Version>1.7.0110.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-3YRKM</PKey><PID>76487-OEM-2211906-00248</PID><PIDType>2</PIDType><SID>S-1-5-21-3110430004-3698425788-4160581518</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>ASUS P5N73-AM ACPI BIOS Revision 0302</Version><SMBIOSVersion major="2" minor="5"/><Date>20080926000000.000000+000</Date><SLPBIOS>emaxs,emaxs</SLPBIOS></BIOS><HWID>185C3C5F0184C07B</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>ZT SYSTEMS</name><model> </model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>BBC4A61734CD5B4</Val><Hash>l53Jkgy2YiTK+m9noxR0xeR47WE=</Hash><Pid>81602-OEM-6873004-90116</Pid><PidType>4</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 10122:ZT GROUP INTERNATIONAL INC
    Marker string from OEMBIOS.DAT: emaxs,emaxs

    OEM Activation 2.0 Data-->
    N/A



    Wednesday, October 29, 2008 9:38 AM

Answers

  • Dear notchakotay,
    I am still not seeing your redemption attempt in my log. Please re-try redemption and if you are still unsuccessful please re-post here.

    Thank you,
    Jenifer
    • Marked as answer by Carl-SOwner Tuesday, November 11, 2008 3:06 PM
    Friday, October 31, 2008 6:09 PM

All replies

  • Dear notchakotay,
    I am not seeing your redemption attempt in my log, but that could simply be that the log file has not been updated since your attempt.  I will check the log again tomorrow morning and respond then.

    Regards,

    Jenifer

    Wednesday, October 29, 2008 6:21 PM
  • Dear notchakotay,
    I am still not seeing your redemption attempt in my log. Please re-try redemption and if you are still unsuccessful please re-post here.

    Thank you,
    Jenifer
    • Marked as answer by Carl-SOwner Tuesday, November 11, 2008 3:06 PM
    Friday, October 31, 2008 6:09 PM