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Streets and Trips 2011 will not start - 100% CPU usage

    Question

  • Dell E6420 running Windows 7 Ultimate SP1 x64 with 8GB RAM

    Neither the 2010 or 2011 version of Streets and Trips will start. I get the splash screen with my registration info and then it just sits there and uses up 100% of the CPU on one of the cores. There is nothing in the event log. I do have Office 2010 x64 installed and wondering if there is a conflict somewhere. I have to kill the process.

    Thursday, May 05, 2011 6:23 PM

All replies

  • I'm having the same issue as you, it was fine last night, today the splash just displays.  2010 version work on different xp machine working fine.  I installed a 08 version and could not it to anything but display the splash screen

     

    Thursday, May 05, 2011 10:33 PM
  • "Run as Administrator" may help.
    Laptop GPS World
    Friday, May 06, 2011 1:09 PM
  • Tried run as admin, didn't work.  The computer is a new box and had Office installed (trial use).  I don't use Office at all.  Looking at my logs I realized the problem took placed just after the time when Office would have expired.

    I uninstalled office, uninstalled Streets, ran a couple of registry cleaning tools, deleted all temp and system temp files.   Reinstalled Streets, while doing so it installed the Access Database engine and visual C.  Launched the program and it worked good as new.

     

    I Suspect that when office expired it disabled DB engine, which humg up the program.

    • Proposed as answer by winwaed Monday, May 09, 2011 2:05 PM
    Saturday, May 07, 2011 1:58 AM
  • Anyone else confirm at1472's solution?
    Friday, May 13, 2011 10:06 PM
  • My computer came with Office 2010 installed on it (paid extra). S&T 2010 was working fine for a while. Then it all of a sudden would not start. It presented the Splash Screen and stuck there and clicking on the Splash Screen resulted in "S&T" not responding, as stated above. I purchased S&T 2011, thinking that would solve the problem, but I had the same problem. I read somewhere on a forum that S&T stopped responding after installing KB976932. Have any of you seen that as a problem? I haven't tried uninstalling that update, since I don't want to cause further problems.
    Friday, May 20, 2011 2:17 AM
  • I did a fresh install of Windows 7x64 with SP1 and installed S&T 2011. It worked fine. I installed the rest of my applications (Office, Acrobat, etc), Windows updates, etc and S&T stopped working. I am quite frustrated.
    Friday, May 20, 2011 3:24 AM
  • I am setting up a ThinkPad X220T, Win7-64 Bit; having same experience with ST11 hanging at the splash screen.  I've approached MS Support by email; have their first set of suggestions completed; no joy.  Awaiting additional input.  Will report progress here.

     


    dvhirst
    Friday, May 20, 2011 4:19 PM
  • Hello,

    I have the same issue on my brand new HP 8460p.

    First scenario:

    opened the laptop and installed the pre-installed windows 7 pro x64, remove the trial office and installed the Office 2010 Pro x32 package. Then I did all updates and I installed MapPoint EU 2011.

    Stuck at the splashscreen, no error log, ...

     

    Second Scenario:

    Installed Win7 Enterprise x64 with SP1, installed Office 2011 x32 and the mappoint EU 2011: stuck at splashscreen.

     

    I REALLY would like to know what can solve this problem!

    Grtz,

    C

    Wednesday, June 08, 2011 7:03 PM
  • doesn't work ;/
    Wednesday, June 08, 2011 9:47 PM
  • Hello all,

    I have this problem as well, on Win 7 SP1 / 64 bit -- ST 11 hangs at the splash screen, during the load process. 

    I worked through several extensive sessions last week with MS Support.  At the end of our efforts, it seems there is, in some cases, an incompatibilty between ST 11 and Win 7 SP1.  ST 11 and Win 7 Development teams are aware of the problem, and (I presume) working towards a solution. 

    There is a work-around; IFF you can remove SP1, ST 11 will then work. 

    If (as in my case) you can't remove SP1 (e.g., because it was integrated with Win 7 for an OEM load), then all you can do is wait for the patch update, either to ST 11 or SP 1 to remove the incompatibliity.  YMMV; I am waiting.

    Regards,

    DvHirst


    dvhirst
    Thursday, June 09, 2011 2:41 AM
  • Found a work-around as well.  In my case it was the Authentication Services by Digital Persona, Inc. causing Streets and Trip 2011 to hang when attempting to load.  I didn't plan on using the fingerprint log on with my Vostro 3750 laptop so I disabled it in the start up.  Streets now loads without a problem.  I followed all the instructions in the Microsoft Support area right down to the clean boot and the numerous steps after to pinpoint that it was a start-up issue.  Running Windows 7 Professional (64 bit) with SP1 installed. 

    Streets installed without a glitch on my desktop Vostro 460 - no fingerprint log on with that one, should have figured it out sooner.   

     

    Cheers,

    KWinni

    Monday, June 20, 2011 2:02 AM
  • I had the same problem. I have a new HP laptop with Win 7 Pro X64. I installed SP1 when I did the updates, then installed my software including S&T 2011. S&T 2011 didn't work I unistalled SP1 and now it works. 
    Wednesday, June 29, 2011 9:03 PM
  • I'm having the same problem with Streets and Trips 2009. Brand new computer (just 8 hours old), Windows 7 SP1, Thinkpad fingerprint reader, Office 2010 64-bit.

    This is ridiculous -- apparently Microsoft has known about this issue for a month, and there's nothing on support.microsoft.com even acknowledging that there's an issue. The useless support.microsoft.com search engine just retrieves a bunch of results for unrelated Microsoft products, even though I have the search box set to only retrieve results for Streets and Trips.

    Upon further reflection, though, I decided that the world has moved on, and Streets and Trips is no longer a necessary product. Google Maps works great on my PC when I have an internet connection and on my Android phone when I'm without an Internet connection. Google has been adding features to their web offering allowing one to create pushpin sets, mark up maps, and even send a pushpin set to an Android phone for turn-by-turn navigation. The only reason why I was using Streets and Trips was for Mexican road maps (where I have no cell service), but new third-party apps for Android are filling in here.
    Bye bye, Streets and Trips...

    Friday, July 01, 2011 2:23 AM
  • I did a fresh install of Windows 7x64 with SP1 and installed S&T 2011. It worked fine. I installed the rest of my applications (Office, Acrobat, etc), Windows updates, etc and S&T stopped working. I am quite frustrated.


    Same here.

    How do you guys pinpoint, what is failing, exactly?

    Any way to enable debug or simple logging?

    There is nothing in event log...

    Saturday, July 02, 2011 8:49 PM
  • I am setting up a ThinkPad X220T, Win7-64 Bit; having same experience with ST11 hanging at the splash screen.  I've approached MS Support by email; have their first set of suggestions completed; no joy.  Awaiting additional input.  Will report progress here.

     


    dvhirst

    I almost have the same setup:

    ThinkPad X220 Tablet, Win 7 x64 preloaded with Service Pack 1 and Office 2010.  I cannot exactly rollback this service pack....

    Trying to run MapPoint 2011, installs fine (tried both with/without Office integration), asks for my registration code, but gets stuck at MapPoint 2011 splash screen no matter what.

    This needs to be fixed ASAP.



    Thursday, July 07, 2011 5:30 PM
  • Hello all,

    As noted back in June, this seems to be a common and known issue.  Unfortunately, MS hasn't come up with a solution so far as I know.

    I now have a work-around that functions for my situation:  use a VM and run XP in it; then ST 2011 loads and works just fine in the XP virtual machine.  I've done this with both the XP mode in Win7 Pro and using VMWare's free VM for Win 7.  It is pretty much plug and play, give it a try.

    At least, this way, there is no dependency for MS to get their act together.

    Regards,

    Don Hirst

     


    dvhirst
    Thursday, July 07, 2011 9:02 PM
  • I had recently installed Streets & Trips 2010 on my new Lenovo desktop running Win 7 Home Premium 64 and it was working fine. Today it was not working - same symptoms as others - it died at the splash screen and would not run in compatibility mode.  I started uninstalling recent updates. After uninstalling "Service Pack for Microsoft Windows (KB9776932)" updated 6/30/2010,  everything is working fine again. I also note my mouse is again more responsive. I would strongly recommend uninstalling this update.
    Saturday, July 09, 2011 11:35 PM
  • First of all I would like to thank all of you for posting your efforts to solve this issue. I can verify that I have searched eveywhere for a solution to this issue but the documentation here is the most comprehensive.

    New Dell XPS L502X - damn nice laptop. Win 7 64X, 8 GB RAM, TV, touch screen and face recoginition etc. Going on a road trip to Yellowstone and Mt. Rushmore from Tacoma and bought Streets & Trips 2011 w/GPS to take the stress out of the trip. Leaving tomorrow morning and this program will not work. Just like you all,  it hangs at the splash screen. To be polite, this is very inconvenient. I have (like you all) spent days worikng on this.  I even formatted this new laptop and restored it  to the factory image. Installed S&T before the updates and I guess because it is SP1 integrated, it still hung. Smoke is coming from my ears. This is unacceptable mostly due to the fact that getting assistance in solving this or even acknowledging our efforts and time lost has not been forthcoming from Microsoft. We are their customers (unpaid Guinea pigs) but I have really just about had enough of stuff like this. I could bore you with stories starting with DOS then Windows 3.0 followed by Windows 3.11 for Workgroups and I know you get it.

    Bought a cellular stick tonight and it is plug and play. @stuckman I agree with you, Google will do just fine for us and it will not cost me untold hours of fruitless effort compounded by frustration.

    Funny though, I have S&T 2011 working just fine on a desktop that has every program installed with all service packs and updates installed. It works great. SP 1 was installed after S&T 2011 (2010 was installed at the time I am sure) and it continues to work.


    No Rookie
    Sunday, July 17, 2011 8:00 AM
  • I fixe the Steets 2011 problem this morning. I too had the same problem with the banner hanging. I use W7 64bit with Serive Pack 1 installed.

     

    What I did ..... First, I do have Microsoft Office 2010 installed but did nothing to either uninstall blah blah.

    I ran msconfig and disabled all my Services. Through the process of elimination  (2hours) I came down to the culprit.

    Disable the Table Input choice and all is well. I do use a Wacom table but I believe that this item may still be listed and if so table or not disable it and re-start. I also disabled because I dn't use it the Roxio Run item and Fax option as well.

     

    Regards

     

    av273

     

    Thursday, July 21, 2011 1:06 PM
  • Absolutely right!!!  I disabled the "Tablet Input PC Service" on my Windows 7 x.64 SP1 machine and MapPoint loaded fine - HELLO MICROSOFT please fix this (I actually use my touchscreen) - the problem with all the Streets & Trips and MapPoint startups is with the "Tablet Input PC Service"...
    Saturday, July 23, 2011 5:31 AM
  • Works for me as well.  No need to disable TabletServiceWacom.  Is the problem having both of them running or will Tablet PC Input Service do it on it's own?

     

    Doug


    Doug
    Tuesday, July 26, 2011 10:19 PM
  • Thank you for contacting Microsoft Home Product Online Support. 

     

    My name is Kapil and I would help you with Streets & Trips 2010 issue.

     

    As I understand, after installing Service pack 1, Streets & Trips 2010 is not loading after the opening splash screen. Please let me know if this information is accurate.

     

    I understand the inconvenience you are experiencing. Please be assured that I will try my best to help you resolve the issue. And, I appreciate your efforts and patience in trying the troubleshooting steps on your own.

     

    Nicholas, we are aware of this issue and we have already escalated this issue to the program developers. They are working on this and may come up with a fix as soon as possible; however, we cannot provide you the exact date about the fix to get released.

     

    I have saved your email address and will notify you as soon as the fix is released by the development team. As said before, we do not have the exact date and time. Till that time, please un-install Service pack 1 and use the program.

    Thursday, July 28, 2011 12:45 PM
  • I fixe the Steets 2011 problem this morning. I too had the same problem with the banner hanging. I use W7 64bit with Serive Pack 1 installed.

     

    What I did ..... First, I do have Microsoft Office 2010 installed but did nothing to either uninstall blah blah.

    I ran msconfig and disabled all my Services. Through the process of elimination  (2hours) I came down to the culprit.

    Disable the Table Input choice and all is well. I do use a Wacom table but I believe that this item may still be listed and if so table or not disable it and re-start. I also disabled because I dn't use it the Roxio Run item and Fax option as well.

     

    Regards

     

    av273

     


    I never had that service enabled and I'm having the same problem.
    Saturday, July 30, 2011 6:17 AM
  • The solution is as follows :

     

    Type Msconfig in the Run Box.

    Next, click on the Servies Tab and scroll down to the statsment for Tablets of any type Uncheck and restart your computer. Run Streets

    That's it.

     

    Bests av

    Tuesday, August 09, 2011 1:07 PM
  • The solution is as follows :

     

    Type Msconfig in the Run Box.

    Next, click on the Servies Tab and scroll down to the statsment for Tablets of any type Uncheck and restart your computer. Run Streets

    That's it.

     

    Bests av

    I already had all the Tablet services disabled and still no go.

    PS - I have an XT3 coming soon so this isn't a good workaround.
    Tuesday, August 09, 2011 1:44 PM
  • I was really excited when I saw this NEW idea for fixing the problem.  However, it did not work in my case. Thanks anyway for the info.
    Bonnie L. Muller
    Wednesday, August 10, 2011 5:33 PM
  • Same issue here with Streets & Trips and MapPoint NA / EU

    UnInstalled Windows 7 Service Pack  KB976932 and all is fine.

    Will install SP some other day.

    Tuesday, August 16, 2011 7:21 PM
  • Same issue here.  Uninstalled Service Pack, Streets working.  However the next day MS updates reinstalled the service pack and I had to start all over.  Now what?  I don't want to miss security updates by disabling automatic updates.

     

    Marie

    Friday, August 19, 2011 2:55 AM
  • I have the same problem.

    Fujitsu T731 tablet/convertible, Windows 7 Professional 64 bit SP1, Office 2010 Professional.

    Streets and Trips 2011 froze at splash screen, had to kill the process.

    Turned off "Tablet PC Input Service" then it worked fine. Turned "Tablet PC Input Service" back on, Streets and Trips 2011 continued to work. Tried to restart Streets and Trips 2011 while "Tablet PC Input Service" was running, froze at splash screen again.

    Microsoft, please fix this, it's a show stopper bug for Windows 7 tablet PCs!

     

    Saturday, August 20, 2011 4:16 AM
  • I have the same problem.

    Fujitsu T731 tablet/convertible, Windows 7 Professional 64 bit SP1, Office 2010 Professional.

    Streets and Trips 2011 froze at splash screen, had to kill the process.

    Turned off "Tablet PC Input Service" then it worked fine. Turned "Tablet PC Input Service" back on, Streets and Trips 2011 continued to work. Tried to restart Streets and Trips 2011 while "Tablet PC Input Service" was running, froze at splash screen again.

    Microsoft, please fix this, it's a show stopper bug for Windows 7 tablet PCs!

     


    Well, I'm glad you at least got in it. I can't manage to get it in even with services stopped :(
    Saturday, August 20, 2011 5:14 AM
  • Hi

    I've read this thread and it all seems too familar!

    I have a Fujitsu T901 tablet / touch laptop, Windows 7 pro 64bit. Autoroute Europe 2010. All worked fine then SP1 came down and same splash screen problem you guys are getting. Called MS and they said there was an issue between Autoroute and 2010. They tried setting up a 2nd "log in" - did not work so they instructed me to uninstall SP1 and hey presto, all works.

    So now I have to check every day that Win does not download SP1 (or disable auto update which I don't want to do).

    If gisbonjunkie wants to take my e-mail and let me know when its fixed I'd be very grateful!

    Tuesday, August 23, 2011 8:10 PM
  • Turned off Tablet PC Input Servcie in MSCONFIG as you mentioned and 'BINGO' MS Streets & Trips 2010 is back running normally. No more frozen startup and 100% usage rate. Thanks for the tip. Microsoft please publish a fix for this.
    Friday, August 26, 2011 7:30 PM
  • If you right click on the SP1 update, you can choose to hide it. That way you'll not need to turn off auto updates or continue to check that it doesn't install.
    Saturday, August 27, 2011 5:23 AM
  • Had this issue recently: could not rollback Sp1 and turning off the Tablet Input Service didn't help either. MS if you have a fix...now's the time to put it out.

     

    Saturday, August 27, 2011 5:35 AM
  • Please add me to the list of those waiting for the fix.
    Saturday, August 27, 2011 6:08 PM
  • Hey Gibson,

     

    I'd appreciate you adding me to your list when MS gets a fix for both Map Point 2011 and Streets and Trips 2011. I'm unable to uninstall SP1 and tried all the suggestions on the forum to no avail. Thank you for your assistance.

    John

    Saturday, August 27, 2011 6:29 PM
  • Found a work-around as well.  In my case it was the Authentication Services by Digital Persona, Inc. causing Streets and Trip 2011 to hang when attempting to load.  I didn't plan on using the fingerprint log on with my Vostro 3750 laptop so I disabled it in the start up.  Streets now loads without a problem.  I followed all the instructions in the Microsoft Support area right down to the clean boot and the numerous steps after to pinpoint that it was a start-up issue.  Running Windows 7 Professional (64 bit) with SP1 installed. 

    Streets installed without a glitch on my desktop Vostro 460 - no fingerprint log on with that one, should have figured it out sooner.   

     

    Cheers,

    KWinni

    Same here. Have new Vostro 3450 laptop.  Even updated Digital Persona software but S&T 2010 still hung.  Disabled the fingerprint service and S&T 2010 now works. 
    Tuesday, September 06, 2011 4:09 PM
  • Uninstall W7 SP1. It prevents Strrets & Trips from running. Got htis directly from MS and it worked. Wait for SP2 which MS claims will fix everything due out shortly.
    Wednesday, September 07, 2011 7:27 PM
  •  

     

    Like many of you all, I too was having problems.  I contacted MS S&T support and the following suggestion they had worked like a champ.

     

    _________________________________

    1. Click on start button, in instant search, type "msconfig" (without quotation marks) and press Enter.

    2. On the General tab, click on selective Startup.

    3. Under Selective Startup, click to clear the following check boxes:

       -Load system services.

       -Load Startup Items.

    4. On the Services tab, click to select the Hide All Microsoft Services check box, and then click on Disable All.  

    5. Click on Startup and then click on Disable all.

    6. Click on OK, and then click on restart.

     

    Disable any antivirus or system security software (Norton, MacAfee). Also, if you have any third-party software installed for video performance or refresh rate optimization, please disable that software.

     

    Test the program.

    To return to normal mode: 

      1. Click on Start button, enter msconfig again.

      2. Go to General tab, click on Normal Startup, click OK and restart computer.

    _________________________________

    In my case, I found that the "Load Startup Programs" was the source of the problem.  Then by troubleshooting the list (enabled them 5 at a time) I narrowed the problem down to Logitec's Set Point program.  I then enabled all the other programs, disabled the Logitec program and S&T 2011 then worked.

     

    Hope this helps.

    • Proposed as answer by Mario Fraiß Wednesday, October 26, 2011 2:35 PM
    Friday, September 09, 2011 10:26 PM
  • Like all of you I'm having the same problems with Autoroute 2011 (using HP Elitebook with Windows 7 64 bits, all the updates installed). By trial and error I found the solution: opening msconfig to disable two services (HP Software Framework Service and Tablet PC Input Service). As my notebook is also a tablet, disabling the tablet functionality is very annoying. Moreover, it didn't the stability of the system any good. Luckily I read all the complaints in this forum and decided to first download and install the trail version. So I don't have to ask my money back.
    Tuesday, September 13, 2011 1:48 PM
  • Same problem with Streets and Trips 2011 as others, installed it and could not get past the "Splash Screen".  Running Win7 (64-bit) with all the latest updates on brand new Dell XPS 15. 

    Contacted Microsoft Support via email and got the same things to try, only disabling Startups let Streets and Trips work.  I did not have any of the programs mentioned by others in my Start-up.  BUT, I found disabling "GID Desktop Application by Strikeforce Technologies Inc." did the trick, at least so far.

    Does anyone know what that program in my startup actually does?

    Tuesday, September 13, 2011 7:45 PM
  • Mike 77345 has solved the problem for all practical purposes. It is obviously in MSCONFIG>START UP TAB. I suspect in my case it is related to my fingerprint reader but left several other star ups unchecked that were "unknown". You can be pretty sure all MS, your OEM, Intel and other major "start ups" are ok. Both S&T 2011 and Autotrip start up perfectly now (like they should). So your frustration should be over by just following "Big Mike's" post. Thanks to him there should be a lot of happy campers (or should I say travelers).
    • Proposed as answer by kestral55 Thursday, September 15, 2011 4:50 AM
    Wednesday, September 14, 2011 3:12 AM
  • Same problem with ST11.  I have an HP Pavilion dv6. I use the Logitech setpoint software and also have the fingerprint reader.  Process of elimination proved it to be the fingerprint reader. Mine was called the HP Simple Pass fingerprint reader - software was by Digitalpersona.  I disabled the setpoint softare from Logitech and still wouldn't load.  I unistalled the fingerprint reader and ST11 WORKED.  I enabled Setpoint and ST11 still works.  Mine was definiately the Digitalpersona reader.  Will look to them for fix.  Thanks to all who contributed and helped me with this temporary fix.

    Thursday, September 15, 2011 4:57 AM
  • So your frustration should be over by just following "Big Mike's" post. Thanks to him there should be a lot of happy campers (or should I say travelers).

    Followed "Big Mike's" post as well… and the culprit was:
    "C:\Program Files (x86)\ABBYY Lingvo x3\LvAgent.exe"
    A little agent program sits in the tray and intercepts keystrokes!
    Once ST11 started, LvAgent can be started too, but while LvAgent in memory, ST11 hung on startup screen
    L

    Thanks to him there should be a lot of happy campers (or should I say travelers).

    Count me in! J

    Friday, September 30, 2011 9:41 PM
  • Thanks for sharing your experience.

    I just purchased a Del L502X laptop with Windows 7 64-bit and was in the process of installing some of the programs I had on an older laptop.
    The laptop came with the Logitech Anywhere Mouse MX and its SetPoint and Control Center software v4.80H that I installed.  S&T 2011 was one of the programs I installed after the Logitech software and I quickly found out that S&T 2011 would hang on the initial splash screen with one core at 100%.

    Fortunately, Google led me to this forum thread.   After disabling the Logitech entries and re-booting, S&T 2011 now works.  If I launch the Logitech Mouse & Keyboard Settings program from the Start menu, S&T will freeze again at the splash screen. 

    I then went to the Logitech site and downloaded and installed version 6.30.43 64-bit of the SetPoint software.  The SetPoint Startup entry is now enabled again and S&T 2011 also works.

    Sunday, October 02, 2011 9:50 PM
  • My problem started when i installed Constant Guard from Comcast. there is a program Guardian strike force or gid desktop guardedid. it prevents keylogger programs from working. I ran and dissabled all my services and startup items until i ran accross guardedid in my start up tab in MSCONFIG. then i noticed an entry in the installed programs folder that i simply uninstalled. Problem fixed.

     

    streets is very sensitive to anti keylogger programs.

     

    Thanks to Big Mike, i followed his suggestion and it led me to a solution.

     

    Bgadjuster

    Wednesday, October 05, 2011 8:14 PM
  • If you are using AdMuncher it causes the problem. It's been reported to Admuncher team. To use S&T close Admuncher and then it will start.
    Wednesday, October 19, 2011 4:32 PM
  • Yesterday is the first time I've actually used S&T with GPS on a trip. It worked flawlessly and even the MPH was dead on. I found the GPS that came with 2011 also worked great. It acquired fast and stayed connected. The only thing I would like a bit better is the voice be clearer and loader. Hard to hear from laptop speakers in a car.

    I was a bit afraid to buy the GPS as the one I got a few years ago didn't work well though the mapping did. As for the services I disconnected to get it running I still have no idea what they did as neither have affected any functions on my system, a Lenovo ThinkPad Edge 1143-3FU.

    Sunday, October 23, 2011 2:48 PM
  • Like many of you all, I too was having problems.  I contacted MS S&T support and the following suggestion they had worked like a champ.

     

    _________________________________

     

    1. Click on start button, in instant search, type "msconfig" (without quotation marks) and press Enter.

    2. On the General tab, click on selective Startup.

    3. Under Selective Startup, click to clear the following check boxes:

       -Load system services.

       -Load Startup Items.

    4. On the Services tab, click to select the Hide All Microsoft Services check box, and then click on Disable All.  

    5. Click on Startup and then click on Disable all.

    6. Click on OK, and then click on restart.

     

    Disable any antivirus or system security software (Norton, MacAfee). Also, if you have any third-party software installed for video performance or refresh rate optimization, please disable that software.

     

    Test the program.

    To return to normal mode: 

      1. Click on Start button, enter msconfig again.

      2. Go to General tab, click on Normal Startup, click OK and restart computer.

    _________________________________

     

    In my case, I found that the "Load Startup Programs" was the source of the problem.  Then by troubleshooting the list (enabled them 5 at a time) I narrowed the problem down to Logitec's Set Point program.  I then enabled all the other programs, disabled the Logitec program and S&T 2011 then worked.

     

    Hope this helps.

    Thanks Mike! I use a DELL Precision 6600 Laptop and Win7x64+SP1 & Office 2011x86 and your method lead me to the problem, in my case it was the following Process in the Startup-List:

    Applian Technologies, Inc. FLVSrvc (FLVSrvc.exe)

    after deactivating the program runs. I dont use Autorout but i use MapPoint 2011 and there i had experienced the same issue.

    Thanks for your great answer!


    Greetings, TheProof
    Wednesday, October 26, 2011 2:38 PM
  • Just thought I'd mention that RBTray.exe (http://sourceforge.net/projects/rbtray/) also seems to cause this problem. Not sure how many people this actually affects, but it was tedious to troubleshoot so I figured I'd share the knowledge.
    Thursday, October 27, 2011 4:21 PM
  • Hi to all in this thread. You may already know this but MS mapping products are broken by MS Win 7 SP1 - straight and simple. No cure really, lots of work arounds on blogs etc out there (virtual machines, unload this, unload that) but bottom line is WIN7 SP1 completely breaks Autoroute and Streets and Trips. See http://support.microsoft.com/kb/2618410 . Microsoft can give me no ETA for a fix. They just say keep an eye on the KB and I have but no change. Initially when it happened I uninstalled SP1 and it started working immediately but eventually SP1 came down again and in any case how long can you not have a SP installed and how many other patches may back up that depend on it. So, I had no option but to take MS to task and I got my money back on Autoroute 2011. When you put in an e-mail entitled "OFFICIAL COMPLAINT" and reference some blogs and their own knowledgebase (above), they were actually quite good at giving the money back. It was only approx £43 but its the principle for me! How can an organsiation break two of its products, affect who knows how many people and not do anything about it? Sorry MS, after years of loyal service and upgrading Autoroute from before 2004 I'm outta here....Now do I buy a Mac next? :-)
    Sunday, November 06, 2011 5:00 PM
  • If you have a service named "Authentication Service" from DigitalPersona running, Disable it and reboot. This solved the problem on my Dell Vostro running Win 7 (x64) SP1.

     

    Mike Mueller


    Mike Mueller, Development Manager, Windows SDK
    Wednesday, November 16, 2011 8:08 PM
  • OS window 7.Turned off Tablet PC Input Service as mentioned WORKS for me.Nothing worked for me except turning off Tablet PC  Input Service.How frustrating.

    Thanks for all the help.

    Wednesday, November 30, 2011 8:48 AM
  • Microsoft is aware of this issue and working on a fix. The issue isn't with Streets and Trips, it's a Windows issue. An expected fix should be available in January; please see

    http://msstreets.com/2011/11/02/streets-and-trips-hangs-at-the-splash-screen/

    Tuesday, December 13, 2011 12:51 AM
  • Try KB2643882 - http://support.microsoft.com/kb/2643882 - it works wonders! ;-)
    • Proposed as answer by donmeek Tuesday, January 17, 2012 5:35 AM
    Tuesday, January 17, 2012 1:45 AM
  • Hello donmeek,

    I'll second that, I have installed KB2643882 - http://support.microsoft.com/kb/2643882 on my Lenovo X220T, Win 7-64 bit, Pro, and it works as advertised. 

    Thanks Don for posting your note, it came up per my auto-notify tag and, for me at least, has solved this long-standing problem. 

    The hotfix downloads and installs without any problems seen so far -- and now ST11 loads normally in my laptop, with no other changes needed.  I'd like to see this incorporated into a final solution, but for now, at least, we have a useful input from Microsoft on this problem.  Thanks, MS.

    Regards,

    Don Hirst


    dvhirst
    Lenovo TP X220T, Core i7, 8 GB main memory, 300 GB disk, Win 7 Pro, 64-bit.
    Homebrew, AMD Phenom II 965, 16 GB main memory, 1.6 TB disk, Win 7 Home Premium, 64-bit.



    • Proposed as answer by dvhirst Friday, January 20, 2012 10:30 PM
    • Edited by dvhirst Friday, January 20, 2012 10:56 PM
    Tuesday, January 17, 2012 7:58 PM
  • Well Here we are almost a year later and no Fixes from MicroSoft to get us past the Splash Screen of S&T2009.

    Also running a Thinkpad X220, Win7-64 bit, and frustrated that one side of MS doesn't speak with the other.

    Anything new on the Problem? anyone?

    Friday, January 20, 2012 5:52 PM
  • Well Here we are almost a year later and no Fixes from MicroSoft to get us past the Splash Screen of S&T2009.

    Also running a Thinkpad X220, Win7-64 bit, and frustrated that one side of MS doesn't speak with the other.

    Anything new on the Problem? anyone?


    Hi gbrojges,

    I'd suggest you read the two posts from 17 January; they both point to a MS hotfix.  I have the TP X220, as well, and the hotfix has worked just fine on it; give KB2643882 a try out and see for yourself.  If it works or not, please report your experience here and perhaps you could tell Don Meek that his post is useful.

    Regards,

    Don Hirst

     


    dvhirst
    • Edited by dvhirst Friday, January 20, 2012 10:41 PM
    Friday, January 20, 2012 10:39 PM
  • I agree with Don. You have version 2009, but eventhough the KB refers to only S&T2010 and S&T2011, it actually addresses the same issue in other products (as confirmed by a Microsoft rep). 
    Laptop GPS World
    Friday, January 20, 2012 10:59 PM
  • New Dell XPS with win 7 64 Sp1 and Office 2010.  Neither Streets and trips 2011 or auto route 2011 would start, just hang at the splash green.  Took the advice below and ran msconfig and disabled the tablet input service and now works fine.
    • Proposed as answer by Philip K1 Friday, February 24, 2012 7:59 PM
    Saturday, February 18, 2012 3:55 AM
  • Everyone, thanks for all of the great information, some of my story for posterity:

    I've got it running on Mac OSX Lion 10.7 with Parallels 7 (trial), windows 7 x64 (bundled with SP1).  The KB linked above:

    KB2643882 - http://support.microsoft.com/kb/2643882

    ...fixed it!

    In the interim, I also followed Mike77345's advice (disabling all non-essential startup services) and that helped load Streets and Trips.  The KB allowed me to reenable everything and it loads without issue.

    Thank you again!


    • Proposed as answer by Philip K1 Friday, February 24, 2012 8:00 PM
    Friday, February 24, 2012 4:23 PM
  • Great thoughts here ... I was disappointed that with my new Samsung Series 7 Slate that after I installed Street & Trips 2011 that it did not work.  I was glad to see this thread and followed the tips given

    1.From the START button I entered "msconfig" (without quotation marks) and pressed Enter.

    2. Then I chose Services and turned off "Tablet PC Input Service".

    3. Clicked on OK, and then click on restart.

    Streets & Trips worked fine!

    So now the issue I have is since I have a tablet, I sure want to be able to have the input services running.  But at the very least, I know I can use the maps if I need them but I would like to have them without having to use a keyboard and a mouse ... after all, that is why I got a slate (lol).

    So, the Fix for my issue now exists as seen here: http://msstreets.com/2011/11/02/streets-and-trips-hangs-at-the-splash-screen/

    So from the

    UPDATE: Streets and Trips hangs at the splash screen

    There is a small segment of our users that are seeing this issue.

    Here is what I know about it:

    The fix for this issue has been released!
    http://support.microsoft.com/kb/2643882


    So I clicked on the link above, requested the hotfix.  A link was emailed to me so I downloaded and installed the hotfix.  I restarted my tablet and low and behold, when I clicked on Streets & Trips it worked perfectly with the Tablet Services enabled.



    Sunday, March 04, 2012 5:52 PM
  • My system falls into this category and my copy of Streets & Trips 2011 hangs up at the launch window.  I have used the CD program repair feature, removed and reinstalled the program, and the repair feature again to no result.  One thing that concerns me is that this program was opening properly until recently.  I have also installed all Sony recommended updates, including two bios updates.  I have installed all Windows updates and am wondering if the Windows update that's supposed to fix this has already been issued, as I am heeding the suggestion to not use the hotfix.

    my system:
    Sony Vaio VPCSE

    i5 2430M processor
    Windows 7 Premium 64 bit
    Windows 7 Service Pack 1

     
    Friday, March 09, 2012 4:45 AM
  • I had the same would-not-start problem with MS S&T 2011 when I first installed it many months ago.  I solved the problem by deleting *ALL* files of an old (maybe 2003) MS ACCESS program.  S&T has worked fine ever since then.

    I think there was a conflict between the old and newer Access engine.  

    The help desk personnel in India seemed very pleased with my solution and even promised me a free copy of S&T 2012.

    zbilicki@usa.net

    Monday, March 12, 2012 4:10 PM