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WINDOWS VISTA HOME BASIC PRODUCT KEY VALIDATION ON COMPUTER POPUP

    Question

  • I HAVE THE SAME PROBLEM WITH MY VISTA, A POPUP IS TELLING ME IN 27DAYS TO ENTER A NEW PRODUCT KEY AND I JUST INSTALLED THE VISTA ONTO THE LAPTOP. TO BE HONEST THE COMPUTER ALREADY HAD THE BASIC VISTA ON IT AND IT WAS A TRIAL I BROUGHT THE HOME BASIC VISTA AND INSTALLED IT WITH A PRODUCT KEY WHY AM I BEING ASKED TO FOR A PRODUCT KEY?

    Tuesday, January 01, 2008 4:22 PM

Answers

  •  

    Hi sgreen524,

     

      Everything appears to be good in your Diagnostic Report. I believe you just need to Activate.  And since this Key has been used to Activate already (at 8/11/2007 8:18:07) you will need to use the Activate by Phone method below.

     

     

    Click the Start button, and type in "slui.exe 4" in the search field and then press the "Enter" key. This will bring up the Activate by Phone dialog window. Follow the steps provided by the window. The phone activation process should only take about 6 minutes.

     

    NOTE: The key to this process is that you need to talk to a Live Activation Rep! When you first call, you will be interacting with an Automated Voice, either select the option to talk to a Live Rep or if there is no option, do not enter any numbers. This should force the automated voice to tansfer you to a Live Rep.

     

    Thank you,
    Darin Smith
    WGA Forum Manager

    Thursday, January 03, 2008 12:42 AM
  • Hello nanayaw,

     

    I see from your Diagnostic Report that your Copy of Vista Home Basic is a KMS Client and requires a KMS Server to Activate. Please contact your Network Admin or IT Dept for assitance activating your KMS Client.

     

     

    Below is taken from the Activation FAQs found at http://www.microsoft.com/technet/windowsvista/plan/faq.mspx?info=EXLINK

     

    Q: What is KMS Activation?

     

    A: Key Management Service (KMS) enables organizations to perform local activations for computers in a managed environment without the need to connect to Microsoft. A KMS key is used to enable KMS on a computer controlled by the system administrator in an organization. KMS activation is targeted at managed environments where more than 25 computers are connected to the organizational network. Computers running Windows Vista activate by connecting to a central Windows Vista computer running KMS.

    In case of KMS activation, client computers must connect to a KMS host at least once every 180 days to renew their activation. Computers that are not activated try to connect with the KMS host every two hours (value configurable). Once activated, these computers attempt to renew their activation (locally) every seven days (value configurable), and if successful, their 180-day activation life span is renewed.

    The computers locate the KMS host using one of the following two methods:

    Auto-discovery: The computer uses Domain Name System (DNS) service records to automatically locate a local KMS host.

    Direct connection: A system administrator specifies the KMS host location and communication port

    The client computers have a 30-day grace period to complete the activation. Computers that are not activated within this grace period go into Reduced Functionality Mode (RFM). For more information about RFM, see Reduced Functionality.

     

     

     

    Thank you,

    Darin Smith

    WGA Forum Manager

    Monday, January 07, 2008 9:25 PM

All replies

  • Hello sgreen524,

     

      In order to recieve the best support, we request all users initially download and run the Genuine Diagnostics tool at this link http://go.microsoft.com/fwlink/?linkid=52012. Click "Continue" click the Windows tab, click the "Copy" button, then paste the report into a response message in this thread.


    If you do not have access to the Start Button:

    1) Login to Vista and Click the option that brings up Internet Explorer.

    2) Type: http://go.microsoft.com/fwlink/?linkid=52012 into the browser address bar.

    3) A window will come up asking if you want to Run or Save, Select Run

    4) When the program runs, Click the Continue button, then click the Copy button.

    5) Return to this thread by Typing: http://forums.microsoft.com/Genuine/ShowPost.aspx?PostID=2616808&SiteID=25 into the browser address bar.

    6) In a reply post, Paste the Diagnostic Report.

     


    Thank you,
    Darin Smith
    WGA Forum Manager 
    Wednesday, January 02, 2008 11:24 PM
  • Diagnostic Report (1.7.0066.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: 0x0
    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-HJR9F-VFKBP-QPDQ6
    Windows Product Key Hash: CwTy6vuyebU20y3S7iXqY0ctjsk=
    Windows Product ID: 89572-011-2115084-71281
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.0.6000.2.00010300.0.0.002
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {31FDA05E-EFAF-4D08-A32B-34109BC59F50}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.59.1
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Basic
    Architecture: 0x00000000
    Build lab: 6000.vista_gdr.071009-1548
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-2989-80070002_025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{31FDA05E-EFAF-4D08-A32B-34109BC59F50}</UGUID><Version>1.7.0066.0</Version><OS>6.0.6000.2.00010300.0.0.002</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-QPDQ6</PKey><PID>89572-011-2115084-71281</PID><PIDType>5</PIDType><SID>S-1-5-21-2790770675-1877709102-4162142165</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Pavilion dv9000 (GA355UA#ABA)  </Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.37    </Version><SMBIOSVersion major="2" minor="4"/><Date>20070531000000.000000+000</Date></BIOS><HWID>7B313507018400EE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><BRT/></MachineData><Software><Office><Result>114</Result><Products><Product GUID="{90280409-6000-11D3-8CFE-0050048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office XP Professional with FrontPage</Name><Ver>10</Ver><Val>39476F84C4B4004</Val><Hash>4iCnywwNW1w4s9ukTIwGMGxyGic=</Hash><Pid>54185-640-0000025-17725</Pid><PidType>14</PidType></Product></Products></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

     

    Thursday, January 03, 2008 12:28 AM
  •  

    Hi sgreen524,

     

      Everything appears to be good in your Diagnostic Report. I believe you just need to Activate.  And since this Key has been used to Activate already (at 8/11/2007 8:18:07) you will need to use the Activate by Phone method below.

     

     

    Click the Start button, and type in "slui.exe 4" in the search field and then press the "Enter" key. This will bring up the Activate by Phone dialog window. Follow the steps provided by the window. The phone activation process should only take about 6 minutes.

     

    NOTE: The key to this process is that you need to talk to a Live Activation Rep! When you first call, you will be interacting with an Automated Voice, either select the option to talk to a Live Rep or if there is no option, do not enter any numbers. This should force the automated voice to tansfer you to a Live Rep.

     

    Thank you,
    Darin Smith
    WGA Forum Manager

    Thursday, January 03, 2008 12:42 AM
  • Diagnostic Report (1.7.0066.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Online Validation Code: 0xc004c4a8
    Cached Validation Code: N/A, hr = 0x80004005
    Windows Product Key: *****-*****-G996G-VWGXY-2V3X8
    Windows Product Key Hash: HqxDLhrfEW5NMsymptJIAMsL9MM=
    Windows Product ID: 89575-236-0200005-71517
    Windows Product ID Type: 1
    Windows License Type: KMS Client
    Windows OS version: 6.0.6000.2.00010300.0.0.005
    CSVLK Server: N/A, hr = 0x80070002
    CSVLK PID: N/A, hr = 0x80004005
    ID: {6D60281B-338A-477A-B625-5B8F1A1D005A}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Basic N
    Architecture: 0x00000000
    Build lab: 6000.vista_rtm.061101-2205
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-2989-80070002

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{6D60281B-338A-477A-B625-5B8F1A1D005A}</UGUID><Version>1.7.0066.0</Version><OS>6.0.6000.2.00010300.0.0.005</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-2V3X8</PKey><PID>89575-236-0200005-71517</PID><PIDType>1</PIDType><SID>S-1-5-21-56191165-2916669151-4225601823</SID><SYSTEM><Manufacturer>Sony Corporation</Manufacturer><Model>VGN-C22CH_P</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>R0080J4</Version><SMBIOSVersion major="2" minor="4"/><Date>20061219000000.000000+000</Date></BIOS><HWID>97323507018400EA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>Sony</OEMID><OEMTableID>VAIO</OEMTableID></OEM><BRT/></MachineData><Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

     

     

    Saturday, January 05, 2008 3:29 PM
  • Hello nanayaw,

     

    I see from your Diagnostic Report that your Copy of Vista Home Basic is a KMS Client and requires a KMS Server to Activate. Please contact your Network Admin or IT Dept for assitance activating your KMS Client.

     

     

    Below is taken from the Activation FAQs found at http://www.microsoft.com/technet/windowsvista/plan/faq.mspx?info=EXLINK

     

    Q: What is KMS Activation?

     

    A: Key Management Service (KMS) enables organizations to perform local activations for computers in a managed environment without the need to connect to Microsoft. A KMS key is used to enable KMS on a computer controlled by the system administrator in an organization. KMS activation is targeted at managed environments where more than 25 computers are connected to the organizational network. Computers running Windows Vista activate by connecting to a central Windows Vista computer running KMS.

    In case of KMS activation, client computers must connect to a KMS host at least once every 180 days to renew their activation. Computers that are not activated try to connect with the KMS host every two hours (value configurable). Once activated, these computers attempt to renew their activation (locally) every seven days (value configurable), and if successful, their 180-day activation life span is renewed.

    The computers locate the KMS host using one of the following two methods:

    Auto-discovery: The computer uses Domain Name System (DNS) service records to automatically locate a local KMS host.

    Direct connection: A system administrator specifies the KMS host location and communication port

    The client computers have a 30-day grace period to complete the activation. Computers that are not activated within this grace period go into Reduced Functionality Mode (RFM). For more information about RFM, see Reduced Functionality.

     

     

     

    Thank you,

    Darin Smith

    WGA Forum Manager

    Monday, January 07, 2008 9:25 PM
  • Thread Locked

     

    If you have an Activation or Validation issue, please create your Own thread for your Own issue.

     

    Thank you,

    Darin Smith

    WGA Forum Manager

    Monday, January 07, 2008 9:29 PM