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Facing intermittent issues with MS CRM 2011 customer care accelerator

    Question

  • Hi,

    We have deployed MS CRM 2011 customer care accelerator in 24X7 environment in 30- 40 systems.

    We are facing the below issues intermittently

     1        APPLICATION_HOST_ERR_IN_DO_ACTION: An error has occurred while performing action…
     2        DESKTOP_ERR_FATAL_ERROR:A possibly fatal error has occurred. The application may now exit
     3        WORKFLOW_ERR_GET_WORKFLOWS: problem in obtaining the available tasks for the Agent

    Can you please help in identifying the root cause of the problem.

    --Vikram.B


    Vikram Boinapally

    • Moved by Jamie MileyMVP Friday, August 10, 2012 2:04 PM customer care accellerator (From:CRM)
    Friday, August 10, 2012 10:14 AM

All replies

  • Hi Vikram,

    Im new to CCA can u please share your experience/materials etc so that it helps me.

    Thanks,


    Saturday, October 13, 2012 4:16 PM