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CRM error when clicking any menu item

    Question

  • Using CRM 2011, ever since allowing rollup 16 update to run (Windows update), no matter which menu item I click I get a "Microsoft Dynamics CRM has encountered an error" message popping up, the error message details are...

    Microsoft Dynamics CRM Error Report Contents

    <CrmScriptErrorReport>
      <ReportVersion>1.0</ReportVersion>
      <ScriptErrorDetails>
       <Message>Syntax error</Message>
       <Line>1</Line>
       <URL>/dashboards/dashboard.aspx?dashboardId=%7bee50a18b-3f88-df11-8d93-00155db1891a%7d&dashboardType=1030&pagemode=iframe</URL>
       <PageURL>/dashboards/dashboard.aspx?dashboardId=%7bee50a18b-3f88-df11-8d93-00155db1891a%7d&dashboardType=1030&pagemode=iframe</PageURL>
       <Function></Function>
       <CallStack>
       </CallStack>
      </ScriptErrorDetails>
      <ClientInformation>
       <BrowserUserAgent>Mozilla/5.0 (compatible; MSIE 10.0; Windows NT 6.1; WOW64; Trident/7.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; InfoPath.3; .NET4.0C; .NET4.0E)</BrowserUserAgent>
       <BrowserLanguage>en-US</BrowserLanguage>
       <SystemLanguage>en-ZA</SystemLanguage>
       <UserLanguage>en-ZA</UserLanguage>
       <ScreenResolution>1440x900</ScreenResolution>
       <ClientName>Web</ClientName>
       <ClientTime>2014-03-07T10:50:48</ClientTime>
      </ClientInformation>
      <ServerInformation>
        <OrgLanguage>1033</OrgLanguage>
        <OrgCulture>1033</OrgCulture>
        <UserLanguage>1033</UserLanguage>
        <UserCulture>1033</UserCulture>
        <OrgID>{F2FD9849-1E32-460D-AB69-D66E6AA69621}</OrgID>
        <UserID>{9947FAC5-17A5-E311-B7D6-D4BED9484844}</UserID>
        <CRMVersion>5.0.9690.3911</CRMVersion>
      </ServerInformation>
    </CrmScriptErrorReport>

    This is VERY agitating, please advise if there are any known issues and what the solution would be

    Thank you!

    Friday, March 07, 2014 8:57 AM

All replies

  • What rollup did you have in place prior to rollup 16?  It may be possible that you have jscript that needs to be updated to support the cross browser support that Microsoft introduced with rollup 11.

    You could install Firefox with Firebug to try and isolate what exactly is causing this.

    We received similar generic error messages while testing rollup 11 and found that in the customizations there was a reference to a jscript resource that had an additional .js extension at the end of the file name.


    Jason Peterson

    Friday, March 07, 2014 12:33 PM