Thursday, October 02, 2008 7:11 PM
Cannot sign in to Communicator. You may have entered your sign-in address, user name, or password incorrectly, or the authentication service may be incompatible with this version of the program. If your sign-in information is correct and the problem persists, please contacat your system administrator.
The event viewer shows:
Communicator was unable to authenticate to the server sip/ourdomain.com due to following error: 0x8009030c.This seems like it has to do with the change of the account, I am just unable to track down what else needs to be changed. If anyone can offer any ideas, it would be greatly appreciated. Thank you.
Please check that the password is correct and that the user name and SIP URI are specified correctly. If the login continues to fail, the network administrator should verify that the user account is not disabled, that it is enabled for login to the service and that the password for the account hasn't expired or been reset.
Thursday, October 02, 2008 8:54 PMModeratorYou may want to re-run the component activation by using the lcscmd /Action Activate command. I've seen a couple of occasions where a password expiration and change on the service account didn't take correctly and after reactivating the components things were well again.
Thursday, October 02, 2008 9:23 PMJeff, thank you for your response. Your blog has been extremely helpful throughout my use of OCS.
When running that command, it ends with the error:
ERROR (0x80070525): The specified user does not exist.
Type lcscmd /? for help using this command.
Execution time = 2094 ms
C:\Program Files\Common Files\Microsoft Office Communications Server 2007>
This user for this was created in AD, was added to domain admin and RTC groups. What is it that I am missing?
Friday, October 03, 2008 3:57 PMFrom the error log:
Check Service Service Name: RTCSRV
Office Communications Server Service Installed: True
Office Communications Server Service Enabled: True
Office Communications Server Service Account: ourdomain.com\ocsserviceact
Domain Account: True
[0x80070525] The specified user does not exist.
Friday, August 07, 2009 9:54 PMany updtae about this , got same issue here.
Saturday, August 08, 2009 12:30 PMModeratorTake a look at this newer article for more assistance: http://blogs.pointbridge.com/Blogs/schertz_jeff/Pages/Post.aspx?_ID=66
Jeff Schertz, PointBridge | MVP | MCITP: Enterprise Messaging | MCTS: OCS