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OCS 2007 R2 - OCS User Services - Event-ID: 32060

Lezárt OCS 2007 R2 - OCS User Services - Event-ID: 32060

  • Tuesday, October 20, 2009 2:25 PM
     
     
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    Hello,

    on a OCS Front-End-Server in an Enterprise Pool I get the following error:



    Protokollname: Office Communications Server
    Quelle:        OCS User Services
    Datum:         16.10.2009 16:49:46
    Ereignis-ID:   32060
    Aufgabenkategorie:(1006)
    Ebene:         Fehler
    Schlüsselwörter:Klassisch
    Benutzer:      Nicht zutreffend
    Computer:      hermes-de14.uba.de
    Beschreibung:
    A WMI instance for a policy could not be located.

    Failed to find a WMI instance for policy instance GUID = {1815ED7B-A539-4117-9283-E8DD27CD393E}. Using the default instance for the policy.
    Cause: Configured WMI instance for policy not found.
    Resolution:
    Check if the policy instance has been deleted and reconfigure any settings that reference this policy.


    Can anyone tell me what that means and what I have to do, to solve the problem ?

    Can I use the GUID to look it up in AD and find the policy ?

    Best regards
    Harald

       

    All Replies

    • Tuesday, October 20, 2009 2:42 PM
       
       
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      Hi,

      I found an deleted object in AD with the mentioned GUID.

      The suggested Resolution from the event entry is:

      "Check if the policy instance has been deleted and reconfigure any settings that reference this policy."




      Check if the policy instance has been deleted

         Yes, it has been deleted

      Reconfigure any settings that reference this policy

         I have no idea on how this could be done.



      Best regards
      Harald
         
      • Tuesday, October 27, 2009 9:36 AM
        Moderator
         
         Answered
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        Hi
        Per your description, those issue usually caused as below:
         
        Either at the Forest/Properties/Global Properties Meetings tab the Global policy is
        set the “Use per user policy” and a meeting policy definition that was applied to
        some users was deleted or at the Forest/Properties/Voice Properties Policy tab the
        Global policy is set to “Use per user policy” and the voice policy that may have
        been applied to some users may have been deleted.

        So you can do as below:

        Check if the policy instance has been deleted and reconfigure any settings that
        reference this policy. Also apply any critical Office Communications Server 2007
        updates.

        Regards!