Monday, July 14, 2008 3:32 PM
When I'm sending an email to some customers with an attached file, this file may be converted to winmail.dat. This is only happenning with some users and only if I'm connected to my company's CRM client for Outlook. This happens also when the email format is plain text or HTML. When I'm not connected to the CRM Client for outlook my mails are sent correctly.
My configuration is Outlook 2007, CRM Client for Outlook on promise 3.0, and CRM 3.0.
Is there anything that can be set up in the CRM configuration so my mail can be sent ok?
Monday, July 14, 2008 7:21 PMModerator
This article might shed some light on what's happening. Basically, you need to change the mail format in Outlook to use either HTML or plain text. When a rich-text formatted email is received by people whose email client doesn't handle rich-text formatting, they may see a winmail.dat attachment. Many non-Microsoft email clients have problems receiving rich-text formatted email. Alternately, you can change the format on a contact-by-contact basis by editing their properties from your address book.
Hope this helps,
- Marked As Answer by Ronald LemmenMVP, Moderator Sunday, April 26, 2009 2:17 PM