Dynamics CRM for Outlook issues
- Topic no. 1:
When I try to open folder i Outlook (CRM) I recieve following message:
"Cannot open this folder before Microsoft Dynamics CRM for Outlook has been activated"
Topic no. 2:
After a diagnose, the following message occurs under clientconfiguration:
"You have recently used another Outlook profile than the one the add-in Microsoft Dynamics CRM has been configured for.
The add-in Microsoft dynamics CRM can only be activated for the profile that it has been configured for."
The setup is as follows:
Windows 2008 server with a Microsoft Dynamics CRM 4.0 rollup 7 installed.
Clientside: Windows 7, with Microsoft Outlook 2007 installed, and a Microsoft Dynamics CRM for Outlook client rollup 7 installed and uninstalled several times.
The CRM toolbar was present in Outlook up to and including rollup 6, but when installing rollup 7 the abovementioned 2 errormessages show up, and the toolbar disappears.
What to do?
Answers
Are there multiple users of the pc - or do you log in to the pc using different IDs? -
Ensure that there's only one user on the PC being set up as the CRM outlook user -
you may want to make sure any other user profiles on the PC have been cleared of the CRM outlook installation.
Scott Sewell, CustomerEffective | http:\\blog.CustomerEffective.com | Twitter:@ScottSewell- Proposed As Answer byDonna EdwardsMVP, ModeratorSaturday, November 14, 2009 7:19 PM
- Marked As Answer byDonna EdwardsMVP, ModeratorFriday, November 20, 2009 3:07 PM
All Replies
- Hi,
Here's the list i usually use for debugging outlook crm client issues. Let me know if this helps.
0. Can you login ok via the web interface?
1. Install update/rollup 6 or 7 on the server and on the workstation?
2. Verify Internet Explorer is your default browser
3. Add the url of your server to local intranet. Verify that when you browse to it, it is listed as 'trusted site'.
4. Turn off pop-up blocker
5. Turn off Internet Explorer "Enhanced Protected Mode" for intranet zone
6. Turn off Internet Explorer "Enhanced Protected Mode" for all zones
7. Run the Outlook Crm Client Diagnostic
If after the above you still can not configure the outlook crm client then try:
1. Make the user a local administrator on the workstation
2. Temporarily grant the user the administrator role in ms crm.
Alex Fagundes - www.PowerObjects.com - Hi Alex
sorry - none of the above helpep me.... :-( Are there multiple users of the pc - or do you log in to the pc using different IDs? -
Ensure that there's only one user on the PC being set up as the CRM outlook user -
you may want to make sure any other user profiles on the PC have been cleared of the CRM outlook installation.
Scott Sewell, CustomerEffective | http:\\blog.CustomerEffective.com | Twitter:@ScottSewell- Proposed As Answer byDonna EdwardsMVP, ModeratorSaturday, November 14, 2009 7:19 PM
- Marked As Answer byDonna EdwardsMVP, ModeratorFriday, November 20, 2009 3:07 PM
- I am not very sure if it will help, but you might want to try this:
- Uninstall your CRM client.
- Download latest CRM Client installation package from http://www.microsoft.com/downloads/details.aspx?FamilyID=60C4A6CC-59D7-416E-9F44-0AE8FF249768&displaylang=en, which is the updated package that includes rollup 7.
- Run CRM Client Configuration Wizard.
I had quite some issues with the original installation media of CRM Client software which comes from the CD when I try to apply Rollup 7 separately. The new installation package just solved every issue that I had. I believe that CRM team has significantly re-engineered the installation package that has addressed a number of issues. Give it a try, and see how it goes.
Cheers,
Daniel Cai | http://danielcai.blogspot.com
