Sign in
Microsoft.com
 
Microsoft
 
 
 
Note: Forums will be making significant UX changes to address key usability improvements surrounding search, discoverability and navigation. To learn more about these changes please visit the announcement which can be found HERE.
Microsoft >
> 
> 
> 
Email description in view show html formatting

Unanswered Email description in view show html formatting

  • Thursday, March 22, 2012 10:45 PM
     
     
    Sign In to Vote
    0

    Hi guys,

    I am just wondering if it s happening to more of us. Problem is how "description" field is showing html formatting in activities view instead of text of email . This happens only when email is mapped to crm throught crm email router. Is there any possible solution?

    Preview


     

All Replies

  • Saturday, March 24, 2012 10:51 AM
     
     
    Sign In to Vote
    0

    What rollup is your server currently on?

    I believe this is fixed in rollup 6:

    http://support.microsoft.com/kb/2600640

    "When the Description field is added to an Activity view for email activities, HTML code is displayed in the grid column and in the tooltip text."

    Hope that helps!

    -Paul

     
  • Wednesday, July 25, 2012 2:13 PM
     
     
    Sign In to Vote
    0

    We have the exact same issue. Email that is created and added to a Case within the CRM client displays fine, but email that is created in Outlook and "Set Regarding" a Case will display as html when looking at the body of the email from a custom Activity View.

    We are on Rollup 8.

     
  • Saturday, September 15, 2012 6:38 PM
     
     
    Sign In to Vote
    0

    Hi Bryan,

    Did you get a fix for this problem, I am also facing the same problem I am on roll-up 8 (also Roll-up 6 has been applied way back). Any open MS issue will also help us? 

    -Devashish
    http://thecrmworld.wordpress.com
    http://ebizartisans.com