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Dashboard View Selector Issue with CRM 2011 Rollup 12

Unanswered Dashboard View Selector Issue with CRM 2011 Rollup 12

  • Tuesday, February 12, 2013 12:04 PM
     
     
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    After installing the Rollup 12 I was found out that the view selector on a chart in dashboard is not working correctly. The Dashboard properties have a notification that this is not supported in a new process forms but I’m using an classic crm 2011 view.

    The sector is visible I can also change a view but the chart is grayed out.

    Any ideas are welcome..

    Tomaz

     

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  • Wednesday, February 13, 2013 1:29 AM
     
     
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    This is a known issue of Rollup 12. Refer to following article which mentions the same. It has nothing to do with you using classic crm 2011 view. It is the Dashboard which is updated in CRM 2011 Rollup 12 which affects this and causes this behaviour.

    http://social.technet.microsoft.com/wiki/contents/articles/15296.update-rollup-12-for-microsoft-dynamics-crm-2011.aspx

    Hope this helps.

     
  • Wednesday, February 13, 2013 2:22 PM
     
     
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    It indicates it is a known issue, but it doesn't have any info on how to correct, or if it will be corrected...frustrating.
     
  • Wednesday, February 13, 2013 8:50 PM
     
     
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    I've added the issue originally into the wiki article. Yours is somewhat different, but could well be due to the same bug. I've had a ticket open with MS support for a couple of weeks now regarding this, today I got a call from them saying "it's fixed now". Well, I just tried it in our CRM Online organization and it isn't. I'll let you know if I get any new ETA on the arrival of a hotfix.

    Jukka Niiranen - My blog: Surviving CRM - Follow @jukkan on Twitter

     
  • Thursday, February 14, 2013 10:04 AM
     
     
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    I just spoke with MS support and they said the issue will be resolved in an update that's coming to CRM Online in two weeks time. Also Update Rollup 13 scheduled for release next month should contain the hotfix.

    However, as this was regarding a slightly different issue with the dashboard charts and view selector, I'd still recommend opening a ticket with MS if you want to make sure that the hotfix also covers you issue. My ticket number was REG:113012210157555, if that's of any help.


    Jukka Niiranen - My blog: Surviving CRM - Follow @jukkan on Twitter

     
  • Friday, February 15, 2013 7:28 AM
     
     
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    Thank's for the informations Jukka ,It's very helpful.

    I found a workaround which is working because the Chart selector is waorking we'll prepare several charts with diferent filters.

    After RU13 if the view selector is working we can delete them.

    Regards

    Tomaz