Issue installing CRM 2011 client for outlook 2013
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Friday, December 28, 2012 6:36 PM
I am unable to install the CRM 2011 client for outlook
14:33:12| Info| Bootstrap version: 5.0.9688.583.
14:33:12| Info| User: mark.
14:33:12| Info| Initializing COM.
14:33:12| Info| Initialized COM.
14:33:12| Info| Current OS Version: 6.2.9200
14:33:12| Info| ServicePack:
14:33:12| Info| System Type: Workstation
14:33:12| Info| Suite Mask: 0x0100
14:33:12| Info| IsIeInstalled=1
14:33:13| Info| IsDotNetInstalled=0
14:33:13| Info| Get the job key value BITSLocalTempDir as C:\Users\mark\AppData\Local\Temp\MSCRM_{5F491F76-10EC-4727-8423-B6D76262FC8B} from the registry.14:33:13| Info| Checking whether installer dotNetFx40_Full_x86_x64.exe is locally available
14:33:13| Info| Local package for Microsoft .NET Framework not found
14:33:13| Info| Failed to find .NET setup program DOTNETFX\dotNetFx40_Full_x86_x64.exe.
14:33:13| Info| FWLink defined for Microsoft .NET Framework: http://go.microsoft.com/fwlink/?LinkId=182091&clcid=0x409
14:33:13| Info| IsInstallerInstalled=1
14:33:13| Info| Windows Installer found is 5.0
14:33:14|Warning| Error 1608 reported attempting to read VersionString for installed product. UpgradeCode={1F4F1D2A-D9DA-32CF-9909-48485DA06DD5}, ProductCode={F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}
14:33:14| Error| Unknown property. (msiutility.cpp:CMsiUtility::IsProductInstalled:119).
14:33:14| Info| Uninitializing COM.
14:33:14| Info| Uninitialized COM.
14:33:14| Info| Error in Run client bootstrap : Unknown property. .
14:33:14| Info| === Setup bootstrap logging started 12/28/2012 2:33:14 PM ===
14:33:14| Info| Bootstrap version: 5.0.9688.583.
14:33:15| Info| User: mark.
14:33:15| Error| Installation of Microsoft Dynamics CRM for Outlook failed.
All Replies
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Friday, December 28, 2012 6:52 PMModerator
Perhaps try the latest installer and allow it to get updates when installing.
Microsoft Dynamics CRM 2011 for Microsoft Office Outlook (Outlook Client)
You should also install UR11 once it is installed for best compatibility with Office 2013
Update Rollup 11 for Microsoft Dynamics CRM 2011 (KB 2739504)
You could also try installing the .Net 4.0 Framework manually as it seems to be hanging there.
Microsoft .NET Framework 4 (Standalone Installer)
Jason Lattimer
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Friday, December 28, 2012 7:36 PM
Hi Jason,
I am installing this on windows 8 with Ms office 2013.
I tried your suggestions, but I am unable to install the .NET 4.0 framework.
Error message:Microsoft .NET Framework 4 is already a part of this operating system. You do not need to install the .NET Framework 4 redistributable
- Edited by Mark Kramer1 Friday, December 28, 2012 7:37 PM
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Friday, December 28, 2012 8:31 PM
I have un-installed office 2013 32-bit version. Re-installed the 64-bit version.
Now the client can be installed.
- Marked As Answer by Mark Kramer1 Friday, December 28, 2012 8:31 PM
