Monday, November 17, 2008 4:45 PM
Is it possible to determine logon AND logoff times from CRM? I know you can determine logon times using IIS logs but logoff times do not appear.
Monday, November 17, 2008 5:37 PMModerator
There is no concept of a logoff in CRM. Users do not explicitly logoff, they just stop accessing the server. The closest equivalent is to consider that, if a user hasn't accessed CRM for a given amount of time (say half an hour), then that constitutes a logoff
Monday, November 17, 2008 7:29 PMI figured there was no way to audit the logoffs. For clarification, our customer needs to know when the users logon and logoff crm. Since they will only use the Outlook client, I was thinking of maybe auditing when they logon and logoff Exchange. But even Exchange doesn't seem to be able to log the logons and logoffs.
Tuesday, November 18, 2008 1:26 PMModerator
Hi emessage, as a CRM hosting service provider, we'd love to be able to provide our customers with usage reports that show when their users are logging on a logging off, but as David points out, there is no such concept in Microsoft CRM.
If your users are using the Outlook client, CRM will authenticate as Outlook starts up. This event occurs regardless of whether the user uses an CRM functionality while Outlook is open.
The new Business Productivity solution accelerator has some interesting looking usage reports, but I imagine they will be based on the number of records created/modified by users. We'll know more whent the accelerator is released.