Sign in
Microsoft.com
 
Microsoft
 
 
 
Microsoft >
> 
> 
> 
2011 email routertest access error

Answered 2011 email routertest access error

  • Saturday, April 14, 2012 3:16 PM
     
     
    Sign In to Vote
    0
    email router working fine for existing deployments.  Created a new deployment, set up email router with same settings as existing deployments. However, in new deployment I get the error:

    Outgoing Status: Failure - An error occurred while checking the connection to e-mail server crm-synact. The requested name is valid, but no data of the requested type was found

    Ken Compter

     

All Replies

  • Sunday, April 15, 2012 12:33 AM
     
     Answered
    Sign In to Vote
    0

    You may have a problem with the EmailAgent.SystemState.xml file for your email router even though it's working for some tenants and not others. You could:

    A) Delete it and allow it to be re-created:

    1.Delete the Microsoft.Crm.Tools.EmailAgent.SystemState.xml file.

    By default, the Microsoft.Crm.Tools.EmailAgent.SystemState.xml file is in the following folder:
    C:\Program Files\Microsoft CRM Email\Service

    By default, the Service folder is a hidden folder. To see this folder, you must change the Windows Explorer settings to display hidden files and hidden folders.

    2.Restart the Microsoft Dynamics CRM E-mail Router Service.

    The Microsoft.Crm.Tools.EmailAgent.SystemState.xml file is re-created.

    OR:

    B) Set up logging for EMail Router and search for more specific issues

    - In the Service folder of Email router installation, locate the file Microsoft.Crm.Tools.EmailAgent.xml.

      - There is a key for Log Level - <LogLevel></LogLevel> This is by default set to 1. Please set it to 3.

    - Add a key for Log file below this key. <LogFile>C:\Log.txt</LogFile> Mention the desired log file path and name.

    - Restart the Email router service.

    Other possibilities may include this or I've seen similar messages when url's are mis-typed.

    I hope this helps. If my response answered your question, please mark the response as an answer and also vote as helpful. Michael Mayo

     
  • Tuesday, April 24, 2012 7:00 PM
     
     
    Sign In to Vote
    0
    I tried suggestion A, but nothing happen so I deleted the organization completely and reentered and it works fine now.  should have tried that to begin with.  Thanks for your suggestions.

    Ken Compter

     
  • Tuesday, April 24, 2012 7:09 PM
     
     Proposed
    Sign In to Vote
    0
    Great - glad you worked it out. Just out of curiosity, when you deleted the SystemState.xml file, did the system regenerate it - but it just didn't solve your problem?

    I hope this helps. If my response answered your question, please mark the response as an answer and also vote as helpful. Michael Mayo

     
  • Tuesday, April 24, 2012 7:10 PM
     
     
    Sign In to Vote
    0
    It did regenerate ( I just changed the name instead of deleting in case I had to go back.)

    Ken Compter