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Oulook with CRM 2011 client crashes, trying to open accounts or contacts

Answered Oulook with CRM 2011 client crashes, trying to open accounts or contacts

  • Thursday, October 20, 2011 8:17 AM
     
     
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    We have a problem loading CRM 2011 in Outlook clients.

    The system is working fine in an webbrowser, but we experience problems, when trying to use the Outlook CRM 2011 client.

    When the user tries to open contacts or accounts from "Sales" or any other areas, Outlook crashes with the error Microsoft Outlook has stopped working

    As mentioned, there are no problem in the web browser. Also synchronizing between outlook/CRM is running fine.

    Both the server and client is updated with rollup 4, clients are Win 7 - 64bit, Office 2010-32bit Danish.

     

All Replies

  • Thursday, October 20, 2011 8:46 AM
     
     
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    Hi,

    maybe this can help u:   http://social.msdn.microsoft.com/Forums/de-DE/crm/thread/e2542b7f-4d49-45a8-a9d6-4f3a341d923f

    if not, better to wait untill RU4 on client will come over Windows Updates

    greetz dao
     
  • Thursday, October 20, 2011 9:05 AM
     
     
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    I recommend you to try these steps,

    • Try running outlook client diagnostics and see if it has any error messages and fix it.
    • Try uninstalling and re-installing the CRM outlook client and check if that helps.

    If the issue persist after these, try uninstalling Rollup 4 in the client and check.

    Keep us posted!

    Cheers, Francis Edwin

    My Blog : http://astutecrm.wordpress.com

    Twitter : https://twitter.com/astutecrm 

    • Edited by Edwin2win Thursday, October 20, 2011 9:05 AM
    •  
     
  • Thursday, October 20, 2011 9:55 AM
     
     
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    The problem is not with the reminders as the link you suggested was covering.

    However, I tried to uninstall the CRM client, deleted the MSCRM directories under the profiles Local and Roaming.

    Reinstalled the CRM 2011 add-in: same problem as before

    Installed the MUI as you suggested: Same problem as before

    Installed RU3: Same problem as before

    installe RU4: Same problem as before

    Tried to run diagnostic as Edwin2win suggested, I am not deep into reading the traces, but the only thing I could find, was the reason for the minidump at the crash as you can see below.

    [2011-10-20 11:39:22.280] Process:OUTLOOK |Organization:00000000-0000-0000-0000-000000000000 |Thread:    1 |Category: Platform |User: 00000000-0000-0000-0000-000000000000 |Level: Info | MiniDump.CreateDumpInternal
     at MiniDump.CreateDumpInternal(MiniDumpReasons reason, Exception exception)
     at ExceptionManager.ReportException(Exception exception, String format, Object[] args)
     at MapiServiceEntryPoints.MapiApplication_MapiUnhandledException(IntPtr ep)

     

     

     
  • Thursday, October 20, 2011 9:59 AM
     
     
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    Hi,

     

    of course, i mean the other messages in this thread, u didnt read?

     

    this:

    Hi,

    did u installed before UR4 this on ure client? http://www.microsoft.com/download/en/details.aspx?id=20023

    i had the same issue and solved it when i complete uninstalled crm, installed again and before the RU4 i installed the link above and then it worked for us.

     

     

    The order shouldn't matter.  Since we tried UR4 then hotfix and also hotfix then UR4.

    There maybe other variables that cause the issue, since this is a known bug - I would open a support ticket that the the hotfix did not resolve.

     

     

    this is incorrect that the order does not matter, we had many clients to figure out...

    uninstall client for outlook full, install again and before UR4 install http://www.microsoft.com/download/en/details.aspx?id=20023

    then you don´t become problem with the reminderfix either outlook 2007+2010 no matter which version

    maybe i have to say for german clients worked, i´m not sure how it is with other languages and/or if this issue is related to language pack....

     

     

    greetz dao
     
  • Thursday, October 20, 2011 10:06 AM
     
     
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    Hi,

     

    I tried to install the MUI Language pack after I installed a fresh client as you suggested, but with no result.

    But thanks for trying to help me on this one.

     
  • Thursday, October 20, 2011 10:25 AM
     
     
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    not the mui.. the langpack
    greetz dao
     
  • Thursday, October 20, 2011 10:49 AM
     
     
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    I have seen this behaviour with Outlook VSTO add-ons clashing. I'd try systematically disabling them and see if this fixes it. If so this is a known bug and you can request a hotfix from Microsoft.

    Leon Tribe

    Want to hear me talk about all things CRM? Check out my blog
    http://leontribe.blogspot.com/ 
    or hear me tweet http://www.twitter.com/leontribe

    Want to hear me talk about all things CRM? Check out my blog http://leontribe.blogspot.com/ or hear me tweet @leontribe
    • Proposed As Answer by Leon TribeMVP Thursday, October 20, 2011 10:49 AM
    • Unproposed As Answer by Hamselv Thursday, October 20, 2011 3:54 PM
    •  
     
  • Thursday, October 20, 2011 11:12 AM
     
     
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    Hi Leon,

     

    Tried to disable all add-ins in Outlook, CRM add-in was the only ones still enabled, but still with same result - Outlook crash.

     

    But Thanks anyway.

     
  • Thursday, October 20, 2011 12:19 PM
     
     
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    unisntall crm again- check in %appdata% local and roaming and delete cached files, delete the regsitry keys of MSCRMclient if there are after uninstall any

    install client http://www.microsoft.com/downloads/da-dk/details.aspx?FamilyID=22dc423a-7194-491e-a169-6ace16bfdd36

    then install langpack http://www.microsoft.com/downloads/da-dk/details.aspx?familyid=db44c564-2338-407e-980a-c9c83ad37729&displaylang=da

    and finally RU4 http://www.microsoft.com/downloads/da-dk/details.aspx?familyid=c83ae301-1c10-4bd2-a43e-5e8dcd1cad3f&displaylang=da

    also check updates for office and OS

    run config wizard, after reboot, does this solve?

    greetz dao
     
  • Thursday, October 20, 2011 3:38 PM
     
     
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    Hi dao,

     

    I tried to uninstall/install the way you suggested (Which was pretty much the same, as I did earlier), but this time i cleaned the registry and the Dynamics CRM directory in the Programs folder as well. OS and Office is fully updated.

    Unfortunately Outlook still crashes.

     

     

     

     

     
  • Friday, October 21, 2011 6:49 AM
     
     
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    I have had a similar experience where i created a view in crm online via the browser that when i open'n that entity in outlook it crashed.  Once i deleted the view the crash stopped.  Did u recently create a custom view on the entity that  crashes outlook when u try to view that entity?

    Ray Casey
     
  • Friday, October 21, 2011 7:29 AM
     
     
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    Hi Ray,

    for crash with custom tab, check in ure custom view if there is in the view "activitytypecode" column and if so delete because this lets outlook crash, MS will fix in one of the next RUs.

    greetz dao
     
  • Friday, October 21, 2011 7:39 AM
     
     
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    Hi Hamselv,

    can u post a trace?

    greetz dao
     
  • Friday, October 21, 2011 7:57 AM
     
     
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    Hi Ray,

     

    No we didnt create custom view.

    Outlook crashes as soon the user clicks on Sales/Accounts or Sales/contacts - but some users can access Sales/contacts. So it doesnt seem to be isolated to views, due to the fact that some PC's can access "contacts" in th Outlook client, but all users have problems with "Accounts".

     
  • Friday, October 21, 2011 9:08 AM
     
     
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    Sure,

    The dump is:

    [2011-10-21 10:20:48.863] Process:OUTLOOK |Organization:00000000-0000-0000-0000-000000000000 |Thread:    1 |Category: Platform |User: 00000000-0000-0000-0000-000000000000 |Level: Info | MiniDump.CreateDumpInternal
     at MiniDump.CreateDumpInternal(MiniDumpReasons reason, Exception exception)
     at ExceptionManager.ReportException(Exception exception, String format, Object[] args)
     at MapiServiceEntryPoints.MapiApplication_MapiUnhandledException(IntPtr ep)
     at
     at EntityTypeSchema.MapiValueFromEntityCollectionAttribute(AttributeInfoBase attributeInfo, Object value, DataStore dataStore, Boolean getIdForReferenceType)
     at EntityTypeSchema.MapiValueFromEntityCollectionAttribute(AttributeInfoBase attributeInfo, Object value, Boolean getIdForReferenceType)
     at CacheSourceData.ProcessEntityCollection(DataTable dt, EntityCollection entityCollection, HashSet`1 linkedVersionNumberAttributes)
     at CacheSourceData.RetrievePageWithFetch(ICrmServerStore serverStore, DataTable dt, FetchDefinition fetchDefinition, Int32 pageInfoCount, Int32 pageInfoPageNumber, String pageInfoPagingCookie, Boolean isCacheSyncOperation, Nullable`1& newMinActiveRowVersion)
     at <>c__DisplayClass67.<FetchDataOrPage>b__64(Int32 pageInfoCount, Int32 pageInfoPageNumber, Boolean isCacheSync, String pageInfoPagingCookie)
     at CacheSourceData.ProcessPagedItems(Boolean onePageOnly, Int32 pageSize, Int32 pageIndex, String pagingCookie, ProcessPageDelegate processPage)
     at CacheSourceData.FetchDataOrPage(ICrmServerStore serverStore, DataTable dt, Boolean fetchPage, Int32 pageSize, Int32 pageIndex, String pagingCookie, String sortAttribute, Boolean descending, IEnumerable`1 instanceIds, Nullable`1& minActiveRowVersion)
     at DataCache.FetchDataOrPage(Boolean fetchPage, Int32 pageSize, Int32 pageIndex, String pagingCookie, String sortAttribute, Boolean descending, IEnumerable`1 instanceIds, Nullable`1& minActiveRowVersion)
     at DataCache.FetchPage(Int32 pageSize, Int32 pageIndex, String pagingCookie, String sortAttribute, Boolean descending)
     at ServerStore.GetEntityTypeDataPage(CacheSources sources, Int32 pageSize, Int32 pageIndex, String pagingCookie, String sortAttribute, Boolean descending)
     at ContentsTable.GetPagedDataCache(CacheSources sources)
     at ContentsTable.EnsureData(Boolean synchronousUpdateCheck)
     at ContentsTable.QueryPosition(Int32& Row, Int32& Numerator, Int32& Denominator)
     at
     at ViewCtlClass.set_DeferUpdate(Boolean pVal)
     at AxViewCtl.set_DeferUpdate(Boolean value)
     at ShellFrame.Init()
     at ShellFrame.<_gridAndVizControl_VisibleChanged>b__d()
     at ExceptionFilter.TryFilter(Action body, Predicate`1 filter, Action`1 catchClause)
     at ActiveXLocalPageFrame.TryFilterWithErrorMessage(Action body)
     at ShellFrame._gridAndVizControl_VisibleChanged(Object sender, EventArgs e)
     at Control.OnVisibleChanged(EventArgs e)
     at ScrollableControl.OnVisibleChanged(EventArgs e)
     at Control.WmShowWindow(Message& m)
     at Control.WndProc(Message& m)
     at ScrollableControl.WndProc(Message& m)
     at UserControl.WndProc(Message& m)
     at ControlNativeWindow.OnMessage(Message& m)
     at ControlNativeWindow.WndProc(Message& m)
     at NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)
     at UnsafeNativeMethods.SetParent(HandleRef hWnd, HandleRef hWndParent)
     at Control.SetParentHandle(IntPtr value)
     at Control.CreateControl(Boolean fIgnoreVisible)
     at Control.CreateControl(Boolean fIgnoreVisible)
     at Control.CreateControl()
     at ControlCollection.Add(Control value)
     at ActiveXShellFrame.Init()
     at ActiveXUserControl.CreateHandle()
     at Control.get_Handle()
     at ActiveXImpl.InPlaceActivate(Int32 verb)
     at ActiveXImpl.DoVerb(Int32 iVerb, IntPtr lpmsg, IOleClientSite pActiveSite, Int32 lindex, IntPtr hwndParent, COMRECT lprcPosRect)
     at Control.System.Windows.Forms.UnsafeNativeMethods.IOleObject.DoVerb(Int32 iVerb, IntPtr lpmsg, IOleClientSite pActiveSite, Int32 lindex, IntPtr hwndParent, COMRECT lprcPosRect)
    >MiniDump: TraceDirectory setting not set or missing. Defaulting to temporary folder.

     
  • Friday, October 21, 2011 9:14 AM
     
     
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    is that all? is an event showing for applications or system or office which maybe match?
    greetz dao
     
  • Friday, October 21, 2011 9:17 AM
     
     
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    The trace is to big to paste in, but here are the last 1/3 of it before the dump:

    [2011-10-21 10:20:48.268] Process:OUTLOOK |Organization:00000000-0000-0000-0000-000000000000 |Thread:    1 |Category: Shared |User: 00000000-0000-0000-0000-000000000000 |Level: Info | ExceptionFilter.TryFilterAllNoCatch
     at ExceptionFilter.TryFilterAllNoCatch(Action body, Action`1 filter)
     at GridAndVizControl.UpdateViewInformation(Boolean checkConditionalFormatting)
     at ShellFrame.SaveTabState()
     at ExplorerWrapper.<explorer_BeforeFolderSwitch>b__e()
     at ExceptionFilter.TryFilterAllCatch(Action body, Action`1 filter)
     at ExplorerWrapper.explorer_BeforeFolderSwitch(Object NewFolder, Boolean& Cancel)
     at RuntimeMethodHandle._InvokeMethodFast(IRuntimeMethodInfo method, Object target, Object[] arguments, SignatureStruct& sig, MethodAttributes methodAttributes, RuntimeType typeOwner)
     at RuntimeMethodHandle.InvokeMethodFast(IRuntimeMethodInfo method, Object target, Object[] arguments, Signature sig, MethodAttributes methodAttributes, RuntimeType typeOwner)
     at RuntimeMethodInfo.Invoke(Object obj, BindingFlags invokeAttr, Binder binder, Object[] parameters, CultureInfo culture, Boolean skipVisibilityChecks)
     at Delegate.DynamicInvokeImpl(Object[] args)
     at DelegateWrapper.Invoke(Object[] args)
     at ComEventsMethod.Invoke(Object[] args)
     at ComEventsSink.System.Runtime.InteropServices.NativeMethods.IDispatch.Invoke(Int32 dispid, Guid& riid, Int32 lcid, INVOKEKIND wFlags, DISPPARAMS& pDispParams, IntPtr pvarResult, IntPtr pExcepInfo, IntPtr puArgErr)
    >GridAndVizControl: UpdateViewInformation() - Skipping ViewXML element
    [2011-10-21 10:20:48.268] Process:OUTLOOK |Organization:00000000-0000-0000-0000-000000000000 |Thread:    1 |Category: Shared |User: 00000000-0000-0000-0000-000000000000 |Level: Info | ExceptionFilter.TryFilterAllNoCatch
     at ExceptionFilter.TryFilterAllNoCatch(Action body, Action`1 filter)
     at GridAndVizControl.UpdateViewInformation(Boolean checkConditionalFormatting)
     at ShellFrame.SaveTabState()
     at ExplorerWrapper.<explorer_BeforeFolderSwitch>b__e()
     at ExceptionFilter.TryFilterAllCatch(Action body, Action`1 filter)
     at ExplorerWrapper.explorer_BeforeFolderSwitch(Object NewFolder, Boolean& Cancel)
     at RuntimeMethodHandle._InvokeMethodFast(IRuntimeMethodInfo method, Object target, Object[] arguments, SignatureStruct& sig, MethodAttributes methodAttributes, RuntimeType typeOwner)
     at RuntimeMethodHandle.InvokeMethodFast(IRuntimeMethodInfo method, Object target, Object[] arguments, Signature sig, MethodAttributes methodAttributes, RuntimeType typeOwner)
     at RuntimeMethodInfo.Invoke(Object obj, BindingFlags invokeAttr, Binder binder, Object[] parameters, CultureInfo culture, Boolean skipVisibilityChecks)
     at Delegate.DynamicInvokeImpl(Object[] args)
     at DelegateWrapper.Invoke(Object[] args)
     at ComEventsMethod.Invoke(Object[] args)
     at ComEventsSink.System.Runtime.InteropServices.NativeMethods.IDispatch.Invoke(Int32 dispid, Guid& riid, Int32 lcid, INVOKEKIND wFlags, DISPPARAMS& pDispParams, IntPtr pvarResult, IntPtr pExcepInfo, IntPtr puArgErr)
    >GridAndVizControl: UpdateViewInformation() - Skipping ViewXML element visible
    [2011-10-21 10:20:48.268] Process:OUTLOOK |Organization:00000000-0000-0000-0000-000000000000 |Thread:    1 |Category: Shared |User: 00000000-0000-0000-0000-000000000000 |Level: Info | ExceptionFilter.TryFilterAllNoCatch
     at ExceptionFilter.TryFilterAllNoCatch(Action body, Action`1 filter)
     at GridAndVizControl.UpdateViewInformation(Boolean checkConditionalFormatting)
     at ShellFrame.SaveTabState()
     at ExplorerWrapper.<explorer_BeforeFolderSwitch>b__e()
     at ExceptionFilter.TryFilterAllCatch(Action body, Action`1 filter)
     at ExplorerWrapper.explorer_BeforeFolderSwitch(Object NewFolder, Boolean& Cancel)
     at RuntimeMethodHandle._InvokeMethodFast(IRuntimeMethodInfo method, Object target, Object[] arguments, SignatureStruct& sig, MethodAttributes methodAttributes, RuntimeType typeOwner)
     at RuntimeMethodHandle.InvokeMethodFast(IRuntimeMethodInfo method, Object target, Object[] arguments, Signature sig, MethodAttributes methodAttributes, RuntimeType typeOwner)
     at RuntimeMethodInfo.Invoke(Object obj, BindingFlags invokeAttr, Binder binder, Object[] parameters, CultureInfo culture, Boolean skipVisibilityChecks)
     at Delegate.DynamicInvokeImpl(Object[] args)
     at DelegateWrapper.Invoke(Object[] args)
     at ComEventsMethod.Invoke(Object[] args)
     at ComEventsSink.System.Runtime.InteropServices.NativeMethods.IDispatch.Invoke(Int32 dispid, Guid& riid, Int32 lcid, INVOKEKIND wFlags, DISPPARAMS& pDispParams, IntPtr pvarResult, IntPtr pExcepInfo, IntPtr puArgErr)
    >GridAndVizControl: UpdateViewInformation() - Skipping ViewXML element previewpane
    [2011-10-21 10:20:48.269] Process:OUTLOOK |Organization:00000000-0000-0000-0000-000000000000 |Thread:    1 |Category: Shared |User: 00000000-0000-0000-0000-000000000000 |Level: Info | ExceptionFilter.TryFilterAllNoCatch
     at ExceptionFilter.TryFilterAllNoCatch(Action body, Action`1 filter)
     at GridAndVizControl.UpdateViewInformation(Boolean checkConditionalFormatting)
     at ShellFrame.SaveTabState()
     at ExplorerWrapper.<explorer_BeforeFolderSwitch>b__e()
     at ExceptionFilter.TryFilterAllCatch(Action body, Action`1 filter)
     at ExplorerWrapper.explorer_BeforeFolderSwitch(Object NewFolder, Boolean& Cancel)
     at RuntimeMethodHandle._InvokeMethodFast(IRuntimeMethodInfo method, Object target, Object[] arguments, SignatureStruct& sig, MethodAttributes methodAttributes, RuntimeType typeOwner)
     at RuntimeMethodHandle.InvokeMethodFast(IRuntimeMethodInfo method, Object target, Object[] arguments, Signature sig, MethodAttributes methodAttributes, RuntimeType typeOwner)
     at RuntimeMethodInfo.Invoke(Object obj, BindingFlags invokeAttr, Binder binder, Object[] parameters, CultureInfo culture, Boolean skipVisibilityChecks)
     at Delegate.DynamicInvokeImpl(Object[] args)
     at DelegateWrapper.Invoke(Object[] args)
     at ComEventsMethod.Invoke(Object[] args)
     at ComEventsSink.System.Runtime.InteropServices.NativeMethods.IDispatch.Invoke(Int32 dispid, Guid& riid, Int32 lcid, INVOKEKIND wFlags, DISPPARAMS& pDispParams, IntPtr pvarResult, IntPtr pExcepInfo, IntPtr puArgErr)
    >GridAndVizControl: UpdateViewInformation() - Skipping ViewXML element view
    [2011-10-21 10:20:48.317] Process:OUTLOOK |Organization:e1014587-e2d5-4d99-a308-8154e999deb8 |Thread:    1 |Category: Application.Outlook |User: 00000000-0000-0000-0000-000000000000 |Level: Info | Component.Dispose
     at Component.Dispose()
     at ActiveXImpl.SetClientSite(IOleClientSite value)
     at Control.System.Windows.Forms.UnsafeNativeMethods.IOleObject.SetClientSite(IOleClientSite pClientSite)
    >Disposing current local page frame.
    [2011-10-21 10:20:48.326] Process:OUTLOOK |Organization:e1014587-e2d5-4d99-a308-8154e999deb8 |Thread:    1 |Category: Application.Outlook |User: 00000000-0000-0000-0000-000000000000 |Level: Info | Component.Dispose
     at Component.Dispose()
     at ActiveXImpl.SetClientSite(IOleClientSite value)
     at Control.System.Windows.Forms.UnsafeNativeMethods.IOleObject.SetClientSite(IOleClientSite pClientSite)
    >Disposed current local page frame
    [2011-10-21 10:20:48.342] Process:OUTLOOK |Organization:e1014587-e2d5-4d99-a308-8154e999deb8 |Thread:    1 |Category: Application.Outlook |User: 00000000-0000-0000-0000-000000000000 |Level: Info | ExplorerWrapper.AttachToFolder
     at ExplorerWrapper.AttachToFolder()
     at ExplorerWrapper.<CheckFolderSwitch>b__10()
     at ExceptionFilter.TryFilterAllCatch(Action body, Action`1 filter)
     at ExplorerWrapper.CheckFolderSwitch()
     at ExplorerWrapper.explorer_FolderSwitch()
     at RuntimeMethodHandle._InvokeMethodFast(IRuntimeMethodInfo method, Object target, Object[] arguments, SignatureStruct& sig, MethodAttributes methodAttributes, RuntimeType typeOwner)
     at RuntimeMethodHandle.InvokeMethodFast(IRuntimeMethodInfo method, Object target, Object[] arguments, Signature sig, MethodAttributes methodAttributes, RuntimeType typeOwner)
     at RuntimeMethodInfo.Invoke(Object obj, BindingFlags invokeAttr, Binder binder, Object[] parameters, CultureInfo culture, Boolean skipVisibilityChecks)
     at Delegate.DynamicInvokeImpl(Object[] args)
     at DelegateWrapper.Invoke(Object[] args)
     at ComEventsMethod.Invoke(Object[] args)
     at ComEventsSink.System.Runtime.InteropServices.NativeMethods.IDispatch.Invoke(Int32 dispid, Guid& riid, Int32 lcid, INVOKEKIND wFlags, DISPPARAMS& pDispParams, IntPtr pvarResult, IntPtr pExcepInfo, IntPtr puArgErr)
    >ExplorerWrapper.SetupMenus: Start
    [2011-10-21 10:20:48.343] Process:OUTLOOK |Organization:e1014587-e2d5-4d99-a308-8154e999deb8 |Thread:    1 |Category: Application.Outlook |User: 00000000-0000-0000-0000-000000000000 |Level: Info | ExplorerWrapper.AttachToFolder
     at ExplorerWrapper.AttachToFolder()
     at ExplorerWrapper.<CheckFolderSwitch>b__10()
     at ExceptionFilter.TryFilterAllCatch(Action body, Action`1 filter)
     at ExplorerWrapper.CheckFolderSwitch()
     at ExplorerWrapper.explorer_FolderSwitch()
     at RuntimeMethodHandle._InvokeMethodFast(IRuntimeMethodInfo method, Object target, Object[] arguments, SignatureStruct& sig, MethodAttributes methodAttributes, RuntimeType typeOwner)
     at RuntimeMethodHandle.InvokeMethodFast(IRuntimeMethodInfo method, Object target, Object[] arguments, Signature sig, MethodAttributes methodAttributes, RuntimeType typeOwner)
     at RuntimeMethodInfo.Invoke(Object obj, BindingFlags invokeAttr, Binder binder, Object[] parameters, CultureInfo culture, Boolean skipVisibilityChecks)
     at Delegate.DynamicInvokeImpl(Object[] args)
     at DelegateWrapper.Invoke(Object[] args)
     at ComEventsMethod.Invoke(Object[] args)
     at ComEventsSink.System.Runtime.InteropServices.NativeMethods.IDispatch.Invoke(Int32 dispid, Guid& riid, Int32 lcid, INVOKEKIND wFlags, DISPPARAMS& pDispParams, IntPtr pvarResult, IntPtr pExcepInfo, IntPtr puArgErr)
    >ExplorerWrapper.SetupMenus: Appropriate menu is set to visible.
    [2011-10-21 10:20:48.344] Process:OUTLOOK |Organization:e1014587-e2d5-4d99-a308-8154e999deb8 |Thread:    1 |Category: Application.Outlook |User: 00000000-0000-0000-0000-000000000000 |Level: Info | ExceptionFilter.TryFilter
     at ExceptionFilter.TryFilter(Action body, Predicate`1 filter, Action`1 catchClause)
     at ShellFrame..ctor(ExplorerWrapper explorerWrapper)
     at ShellManager.GetShellFromEntityType(Explorer explorer, String entityType, IClientOrganizationContext context)
     at ExplorerWrapper.SetupMenus(String context, Boolean removeCurrentMenus)
     at ExplorerWrapper.AttachToFolder()
     at ExplorerWrapper.<CheckFolderSwitch>b__10()
     at ExceptionFilter.TryFilterAllCatch(Action body, Action`1 filter)
     at ExplorerWrapper.CheckFolderSwitch()
     at ExplorerWrapper.explorer_FolderSwitch()
     at RuntimeMethodHandle._InvokeMethodFast(IRuntimeMethodInfo method, Object target, Object[] arguments, SignatureStruct& sig, MethodAttributes methodAttributes, RuntimeType typeOwner)
     at RuntimeMethodHandle.InvokeMethodFast(IRuntimeMethodInfo method, Object target, Object[] arguments, Signature sig, MethodAttributes methodAttributes, RuntimeType typeOwner)
     at RuntimeMethodInfo.Invoke(Object obj, BindingFlags invokeAttr, Binder binder, Object[] parameters, CultureInfo culture, Boolean skipVisibilityChecks)
     at Delegate.DynamicInvokeImpl(Object[] args)
     at DelegateWrapper.Invoke(Object[] args)
     at ComEventsMethod.Invoke(Object[] args)
     at ComEventsSink.System.Runtime.InteropServices.NativeMethods.IDispatch.Invoke(Int32 dispid, Guid& riid, Int32 lcid, INVOKEKIND wFlags, DISPPARAMS& pDispParams, IntPtr pvarResult, IntPtr pExcepInfo, IntPtr puArgErr)
    >ShellFrame constructor: Start of constructor
    [2011-10-21 10:20:48.404] Process:OUTLOOK |Organization:e1014587-e2d5-4d99-a308-8154e999deb8 |Thread:    1 |Category: Application.Outlook |User: 00000000-0000-0000-0000-000000000000 |Level: Info | ExceptionFilter.TryFilter
     at ExceptionFilter.TryFilter(Action body, Predicate`1 filter, Action`1 catchClause)
     at ShellFrame..ctor(ExplorerWrapper explorerWrapper)
     at ShellManager.GetShellFromEntityType(Explorer explorer, String entityType, IClientOrganizationContext context)
     at ExplorerWrapper.SetupMenus(String context, Boolean removeCurrentMenus)
     at ExplorerWrapper.AttachToFolder()
     at ExplorerWrapper.<CheckFolderSwitch>b__10()
     at ExceptionFilter.TryFilterAllCatch(Action body, Action`1 filter)
     at ExplorerWrapper.CheckFolderSwitch()
     at ExplorerWrapper.explorer_FolderSwitch()
     at RuntimeMethodHandle._InvokeMethodFast(IRuntimeMethodInfo method, Object target, Object[] arguments, SignatureStruct& sig, MethodAttributes methodAttributes, RuntimeType typeOwner)
     at RuntimeMethodHandle.InvokeMethodFast(IRuntimeMethodInfo method, Object target, Object[] arguments, Signature sig, MethodAttributes methodAttributes, RuntimeType typeOwner)
     at RuntimeMethodInfo.Invoke(Object obj, BindingFlags invokeAttr, Binder binder, Object[] parameters, CultureInfo culture, Boolean skipVisibilityChecks)
     at Delegate.DynamicInvokeImpl(Object[] args)
     at DelegateWrapper.Invoke(Object[] args)
     at ComEventsMethod.Invoke(Object[] args)
     at ComEventsSink.System.Runtime.InteropServices.NativeMethods.IDispatch.Invoke(Int32 dispid, Guid& riid, Int32 lcid, INVOKEKIND wFlags, DISPPARAMS& pDispParams, IntPtr pvarResult, IntPtr pExcepInfo, IntPtr puArgErr)
    >ShellFrame constructor: Grid control initialized
    [2011-10-21 10:20:48.408] Process:OUTLOOK |Organization:e1014587-e2d5-4d99-a308-8154e999deb8 |Thread:    1 |Category: Application.Outlook |User: 00000000-0000-0000-0000-000000000000 |Level: Verbose | RetrieveMultipleCommand.Execute
     at RetrieveMultipleCommand.Execute()
     at ShellFrame.GetAllViews(String[] entityTypes)
     at ShellFrame.GetQueriesFromEntityType(String[] entityTypes, Dictionary`2 cachedQueriesByEntityType)
     at ShellFrame.GetSavedQueriesFromEntityType(String[] entityTypes)
     at CrmTabContainer.CreateStartingTabs()
     at CrmTabContainer..ctor(ShellFrame shell, String entityType)
     at <>c__DisplayClass6.<.ctor>b__0()
     at ExceptionFilter.TryFilter(Action body, Predicate`1 filter, Action`1 catchClause)
     at ShellFrame..ctor(ExplorerWrapper explorerWrapper)
     at ShellManager.GetShellFromEntityType(Explorer explorer, String entityType, IClientOrganizationContext context)
     at ExplorerWrapper.SetupMenus(String context, Boolean removeCurrentMenus)
     at ExplorerWrapper.AttachToFolder()
     at ExplorerWrapper.<CheckFolderSwitch>b__10()
     at ExceptionFilter.TryFilterAllCatch(Action body, Action`1 filter)
     at ExplorerWrapper.CheckFolderSwitch()
     at ExplorerWrapper.explorer_FolderSwitch()
     at RuntimeMethodHandle._InvokeMethodFast(IRuntimeMethodInfo method, Object target, Object[] arguments, SignatureStruct& sig, MethodAttributes methodAttributes, RuntimeType typeOwner)
     at RuntimeMethodHandle.InvokeMethodFast(IRuntimeMethodInfo method, Object target, Object[] arguments, Signature sig, MethodAttributes methodAttributes, RuntimeType typeOwner)
     at RuntimeMethodInfo.Invoke(Object obj, BindingFlags invokeAttr, Binder binder, Object[] parameters, CultureInfo culture, Boolean skipVisibilityChecks)
     at Delegate.DynamicInvokeImpl(Object[] args)
     at DelegateWrapper.Invoke(Object[] args)
     at ComEventsMethod.Invoke(Object[] args)
     at ComEventsSink.System.Runtime.InteropServices.NativeMethods.IDispatch.Invoke(Int32 dispid, Guid& riid, Int32 lcid, INVOKEKIND wFlags, DISPPARAMS& pDispParams, IntPtr pvarResult, IntPtr pExcepInfo, IntPtr puArgErr)
    >Pre-Platform Request: RetrieveMultiple, Microsoft.Crm.Application.SMWrappers.ClientOrganizationServiceProxy
    [2011-10-21 10:20:48.413] Process:OUTLOOK |Organization:e1014587-e2d5-4d99-a308-8154e999deb8 |Thread:   25 |Category: Application.Outlook |User: 00000000-0000-0000-0000-000000000000 |Level: Verbose | RetrieveMultipleCommand.Execute
     at RetrieveMultipleCommand.Execute()
     at UserEntityUISettingsWebServiceCacheLoader.LoadCacheData(String key, IOrganizationContext context)
     at ClientCacheLoaderProxy`2.LoadCacheData(TKey key, IOrganizationContext context)
     at CrmMultiOrgCache`2.RefreshClientEntryCallback(String key)
     at ClientCrmCache`1.RefreshEntryWaitCallback(Object keyString)
     at ClientCrmCacheInternal.InvokeAllCallbacks(Object nullObject)
     at _TimerCallback.TimerCallback_Context(Object state)
     at ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean ignoreSyncCtx)
     at _TimerCallback.PerformTimerCallback(Object state)
    >Pre-Platform Request: RetrieveMultiple, Microsoft.Crm.Application.SMWrappers.ClientOrganizationServiceProxy
    [2011-10-21 10:20:48.475] Process:OUTLOOK |Organization:e1014587-e2d5-4d99-a308-8154e999deb8 |Thread:   25 |Category: Application.Outlook |User: 00000000-0000-0000-0000-000000000000 |Level: Verbose | RetrieveMultipleCommand.Execute
     at RetrieveMultipleCommand.Execute()
     at UserEntityUISettingsWebServiceCacheLoader.LoadCacheData(String key, IOrganizationContext context)
     at ClientCacheLoaderProxy`2.LoadCacheData(TKey key, IOrganizationContext context)
     at CrmMultiOrgCache`2.RefreshClientEntryCallback(String key)
     at ClientCrmCache`1.RefreshEntryWaitCallback(Object keyString)
     at ClientCrmCacheInternal.InvokeAllCallbacks(Object nullObject)
     at _TimerCallback.TimerCallback_Context(Object state)
     at ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean ignoreSyncCtx)
     at _TimerCallback.PerformTimerCallback(Object state)
    >Post-Platform Request: RetrieveMultiple
    [2011-10-21 10:20:48.488] Process:OUTLOOK |Organization:e1014587-e2d5-4d99-a308-8154e999deb8 |Thread:    1 |Category: Application.Outlook |User: 00000000-0000-0000-0000-000000000000 |Level: Verbose | RetrieveMultipleCommand.Execute
     at RetrieveMultipleCommand.Execute()
     at ShellFrame.GetAllViews(String[] entityTypes)
     at ShellFrame.GetQueriesFromEntityType(String[] entityTypes, Dictionary`2 cachedQueriesByEntityType)
     at ShellFrame.GetSavedQueriesFromEntityType(String[] entityTypes)
     at CrmTabContainer.CreateStartingTabs()
     at CrmTabContainer..ctor(ShellFrame shell, String entityType)
     at <>c__DisplayClass6.<.ctor>b__0()
     at ExceptionFilter.TryFilter(Action body, Predicate`1 filter, Action`1 catchClause)
     at ShellFrame..ctor(ExplorerWrapper explorerWrapper)
     at ShellManager.GetShellFromEntityType(Explorer explorer, String entityType, IClientOrganizationContext context)
     at ExplorerWrapper.SetupMenus(String context, Boolean removeCurrentMenus)
     at ExplorerWrapper.AttachToFolder()
     at ExplorerWrapper.<CheckFolderSwitch>b__10()
     at ExceptionFilter.TryFilterAllCatch(Action body, Action`1 filter)
     at ExplorerWrapper.CheckFolderSwitch()
     at ExplorerWrapper.explorer_FolderSwitch()
     at RuntimeMethodHandle._InvokeMethodFast(IRuntimeMethodInfo method, Object target, Object[] arguments, SignatureStruct& sig, MethodAttributes methodAttributes, RuntimeType typeOwner)
     at RuntimeMethodHandle.InvokeMethodFast(IRuntimeMethodInfo method, Object target, Object[] arguments, Signature sig, MethodAttributes methodAttributes, RuntimeType typeOwner)
     at RuntimeMethodInfo.Invoke(Object obj, BindingFlags invokeAttr, Binder binder, Object[] parameters, CultureInfo culture, Boolean skipVisibilityChecks)
     at Delegate.DynamicInvokeImpl(Object[] args)
     at DelegateWrapper.Invoke(Object[] args)
     at ComEventsMethod.Invoke(Object[] args)
     at ComEventsSink.System.Runtime.InteropServices.NativeMethods.IDispatch.Invoke(Int32 dispid, Guid& riid, Int32 lcid, INVOKEKIND wFlags, DISPPARAMS& pDispParams, IntPtr pvarResult, IntPtr pExcepInfo, IntPtr puArgErr)
    >Post-Platform Request: RetrieveMultiple
    [2011-10-21 10:20:48.489] Process:OUTLOOK |Organization:e1014587-e2d5-4d99-a308-8154e999deb8 |Thread:    1 |Category: Application.Outlook |User: 00000000-0000-0000-0000-000000000000 |Level: Verbose | RetrieveMultipleCommand.Execute
     at RetrieveMultipleCommand.Execute()
     at ShellFrame.GetAllViews(String[] entityTypes)
     at ShellFrame.GetQueriesFromEntityType(String[] entityTypes, Dictionary`2 cachedQueriesByEntityType)
     at ShellFrame.GetSavedQueriesFromEntityType(String[] entityTypes)
     at CrmTabContainer.CreateStartingTabs()
     at CrmTabContainer..ctor(ShellFrame shell, String entityType)
     at <>c__DisplayClass6.<.ctor>b__0()
     at ExceptionFilter.TryFilter(Action body, Predicate`1 filter, Action`1 catchClause)
     at ShellFrame..ctor(ExplorerWrapper explorerWrapper)
     at ShellManager.GetShellFromEntityType(Explorer explorer, String entityType, IClientOrganizationContext context)
     at ExplorerWrapper.SetupMenus(String context, Boolean removeCurrentMenus)
     at ExplorerWrapper.AttachToFolder()
     at ExplorerWrapper.<CheckFolderSwitch>b__10()
     at ExceptionFilter.TryFilterAllCatch(Action body, Action`1 filter)
     at ExplorerWrapper.CheckFolderSwitch()
     at ExplorerWrapper.explorer_FolderSwitch()
     at RuntimeMethodHandle._InvokeMethodFast(IRuntimeMethodInfo method, Object target, Object[] arguments, SignatureStruct& sig, MethodAttributes methodAttributes, RuntimeType typeOwner)
     at RuntimeMethodHandle.InvokeMethodFast(IRuntimeMethodInfo method, Object target, Object[] arguments, Signature sig, MethodAttributes methodAttributes, RuntimeType typeOwner)
     at RuntimeMethodInfo.Invoke(Object obj, BindingFlags invokeAttr, Binder binder, Object[] parameters, CultureInfo culture, Boolean skipVisibilityChecks)
     at Delegate.DynamicInvokeImpl(Object[] args)
     at DelegateWrapper.Invoke(Object[] args)
     at ComEventsMethod.Invoke(Object[] args)
     at ComEventsSink.System.Runtime.InteropServices.NativeMethods.IDispatch.Invoke(Int32 dispid, Guid& riid, Int32 lcid, INVOKEKIND wFlags, DISPPARAMS& pDispParams, IntPtr pvarResult, IntPtr pExcepInfo, IntPtr puArgErr)
    >Pre-Platform Request: RetrieveMultiple, Microsoft.Crm.Application.SMWrappers.ClientOrganizationServiceProxy
    [2011-10-21 10:20:48.515] Process:OUTLOOK |Organization:e1014587-e2d5-4d99-a308-8154e999deb8 |Thread:    1 |Category: Application.Outlook |User: 00000000-0000-0000-0000-000000000000 |Level: Verbose | RetrieveMultipleCommand.Execute
     at RetrieveMultipleCommand.Execute()
     at ShellFrame.GetAllViews(String[] entityTypes)
     at ShellFrame.GetQueriesFromEntityType(String[] entityTypes, Dictionary`2 cachedQueriesByEntityType)
     at ShellFrame.GetSavedQueriesFromEntityType(String[] entityTypes)
     at CrmTabContainer.CreateStartingTabs()
     at CrmTabContainer..ctor(ShellFrame shell, String entityType)
     at <>c__DisplayClass6.<.ctor>b__0()
     at ExceptionFilter.TryFilter(Action body, Predicate`1 filter, Action`1 catchClause)
     at ShellFrame..ctor(ExplorerWrapper explorerWrapper)
     at ShellManager.GetShellFromEntityType(Explorer explorer, String entityType, IClientOrganizationContext context)
     at ExplorerWrapper.SetupMenus(String context, Boolean removeCurrentMenus)
     at ExplorerWrapper.AttachToFolder()
     at ExplorerWrapper.<CheckFolderSwitch>b__10()
     at ExceptionFilter.TryFilterAllCatch(Action body, Action`1 filter)
     at ExplorerWrapper.CheckFolderSwitch()
     at ExplorerWrapper.explorer_FolderSwitch()
     at RuntimeMethodHandle._InvokeMethodFast(IRuntimeMethodInfo method, Object target, Object[] arguments, SignatureStruct& sig, MethodAttributes methodAttributes, RuntimeType typeOwner)
     at RuntimeMethodHandle.InvokeMethodFast(IRuntimeMethodInfo method, Object target, Object[] arguments, Signature sig, MethodAttributes methodAttributes, RuntimeType typeOwner)
     at RuntimeMethodInfo.Invoke(Object obj, BindingFlags invokeAttr, Binder binder, Object[] parameters, CultureInfo culture, Boolean skipVisibilityChecks)
     at Delegate.DynamicInvokeImpl(Object[] args)
     at DelegateWrapper.Invoke(Object[] args)
     at ComEventsMethod.Invoke(Object[] args)
     at ComEventsSink.System.Runtime.InteropServices.NativeMethods.IDispatch.Invoke(Int32 dispid, Guid& riid, Int32 lcid, INVOKEKIND wFlags, DISPPARAMS& pDispParams, IntPtr pvarResult, IntPtr pExcepInfo, IntPtr puArgErr)
    >Post-Platform Request: RetrieveMultiple
    [2011-10-21 10:20:48.515] Process:OUTLOOK |Organization:e1014587-e2d5-4d99-a308-8154e999deb8 |Thread:    1 |Category: Application.Outlook |User: 00000000-0000-0000-0000-000000000000 |Level: Verbose | CrmTabContainer..ctor
     at CrmTabContainer..ctor(ShellFrame shell, String entityType)
     at <>c__DisplayClass6.<.ctor>b__0()
     at ExceptionFilter.TryFilter(Action body, Predicate`1 filter, Action`1 catchClause)
     at ShellFrame..ctor(ExplorerWrapper explorerWrapper)
     at ShellManager.GetShellFromEntityType(Explorer explorer, String entityType, IClientOrganizationContext context)
     at ExplorerWrapper.SetupMenus(String context, Boolean removeCurrentMenus)
     at ExplorerWrapper.AttachToFolder()
     at ExplorerWrapper.<CheckFolderSwitch>b__10()
     at ExceptionFilter.TryFilterAllCatch(Action body, Action`1 filter)
     at ExplorerWrapper.CheckFolderSwitch()
     at ExplorerWrapper.explorer_FolderSwitch()
     at RuntimeMethodHandle._InvokeMethodFast(IRuntimeMethodInfo method, Object target, Object[] arguments, SignatureStruct& sig, MethodAttributes methodAttributes, RuntimeType typeOwner)
     at RuntimeMethodHandle.InvokeMethodFast(IRuntimeMethodInfo method, Object target, Object[] arguments, Signature sig, MethodAttributes methodAttributes, RuntimeType typeOwner)
     at RuntimeMethodInfo.Invoke(Object obj, BindingFlags invokeAttr, Binder binder, Object[] parameters, CultureInfo culture, Boolean skipVisibilityChecks)
     at Delegate.DynamicInvokeImpl(Object[] args)
     at DelegateWrapper.Invoke(Object[] args)
     at ComEventsMethod.Invoke(Object[] args)
     at ComEventsSink.System.Runtime.InteropServices.NativeMethods.IDispatch.Invoke(Int32 dispid, Guid& riid, Int32 lcid, INVOKEKIND wFlags, DISPPARAMS& pDispParams, IntPtr pvarResult, IntPtr pExcepInfo, IntPtr puArgErr)
    >CrmTabContainer.cs: No default tab information found for entity: account
    [2011-10-21 10:20:48.543] Process:OUTLOOK |Organization:e1014587-e2d5-4d99-a308-8154e999deb8 |Thread:    1 |Category: Application.Outlook |User: 00000000-0000-0000-0000-000000000000 |Level: Info | ExceptionFilter.TryFilter
     at ExceptionFilter.TryFilter(Action body, Predicate`1 filter, Action`1 catchClause)
     at ShellFrame..ctor(ExplorerWrapper explorerWrapper)
     at ShellManager.GetShellFromEntityType(Explorer explorer, String entityType, IClientOrganizationContext context)
     at ExplorerWrapper.SetupMenus(String context, Boolean removeCurrentMenus)
     at ExplorerWrapper.AttachToFolder()
     at ExplorerWrapper.<CheckFolderSwitch>b__10()
     at ExceptionFilter.TryFilterAllCatch(Action body, Action`1 filter)
     at ExplorerWrapper.CheckFolderSwitch()
     at ExplorerWrapper.explorer_FolderSwitch()
     at RuntimeMethodHandle._InvokeMethodFast(IRuntimeMethodInfo method, Object target, Object[] arguments, SignatureStruct& sig, MethodAttributes methodAttributes, RuntimeType typeOwner)
     at RuntimeMethodHandle.InvokeMethodFast(IRuntimeMethodInfo method, Object target, Object[] arguments, Signature sig, MethodAttributes methodAttributes, RuntimeType typeOwner)
     at RuntimeMethodInfo.Invoke(Object obj, BindingFlags invokeAttr, Binder binder, Object[] parameters, CultureInfo culture, Boolean skipVisibilityChecks)
     at Delegate.DynamicInvokeImpl(Object[] args)
     at DelegateWrapper.Invoke(Object[] args)
     at ComEventsMethod.Invoke(Object[] args)
     at ComEventsSink.System.Runtime.InteropServices.NativeMethods.IDispatch.Invoke(Int32 dispid, Guid& riid, Int32 lcid, INVOKEKIND wFlags, DISPPARAMS& pDispParams, IntPtr pvarResult, IntPtr pExcepInfo, IntPtr puArgErr)
    >ShellFrame constructor: end of constructor
    [2011-10-21 10:20:48.545] Process:OUTLOOK |Organization:e1014587-e2d5-4d99-a308-8154e999deb8 |Thread:    1 |Category: Application.Outlook |User: 00000000-0000-0000-0000-000000000000 |Level: Verbose | CrmOutlookWebBrowser.NavigateToContext
     at CrmOutlookWebBrowser.NavigateToContext(BasePageContext context)
     at CrmOutlookWebBrowser.CrmNavigate(IClientOrganizationContext context, Boolean handlesOutlookRibbonActions, String uri, Entity entity, String targetFrameName)
     at CrmOutlookWebBrowser.CrmNavigate(IClientOrganizationContext context, Boolean handlesOutlookRibbonActions, Uri uri, Entity entity, String targetFrameName)
     at <>c__DisplayClass1.<SwitchContext>b__0()
     at RibbonActionHandler.SetWebContext(Func`1 getWebContext)
     at RibbonActionHandlerExplorer.SwitchContext(IClientOrganizationContext clientOrgContext, String entityTypeName)
     at ExplorerWrapper.SetupMenus(String context, Boolean removeCurrentMenus)
     at ExplorerWrapper.AttachToFolder()
     at ExplorerWrapper.<CheckFolderSwitch>b__10()
     at ExceptionFilter.TryFilterAllCatch(Action body, Action`1 filter)
     at ExplorerWrapper.CheckFolderSwitch()
     at ExplorerWrapper.explorer_FolderSwitch()
     at RuntimeMethodHandle._InvokeMethodFast(IRuntimeMethodInfo method, Object target, Object[] arguments, SignatureStruct& sig, MethodAttributes methodAttributes, RuntimeType typeOwner)
     at RuntimeMethodHandle.InvokeMethodFast(IRuntimeMethodInfo method, Object target, Object[] arguments, Signature sig, MethodAttributes methodAttributes, RuntimeType typeOwner)
     at RuntimeMethodInfo.Invoke(Object obj, BindingFlags invokeAttr, Binder binder, Object[] parameters, CultureInfo culture, Boolean skipVisibilityChecks)
     at Delegate.DynamicInvokeImpl(Object[] args)
     at DelegateWrapper.Invoke(Object[] args)
     at ComEventsMethod.Invoke(Object[] args)
     at ComEventsSink.System.Runtime.InteropServices.NativeMethods.IDispatch.Invoke(Int32 dispid, Guid& riid, Int32 lcid, INVOKEKIND wFlags, DISPPARAMS& pDispParams, IntPtr pvarResult, IntPtr pExcepInfo, IntPtr puArgErr)
    >CrmOutlookWebBrowser.Navigate: http://hermes/iGrow/_grid/OutlookRibbonContextGrid.aspx?etn=account&ver=63454781998224
    [2011-10-21 10:20:48.547] Process:OUTLOOK |Organization:e1014587-e2d5-4d99-a308-8154e999deb8 |Thread:    1 |Category: Application.Outlook |User: 00000000-0000-0000-0000-000000000000 |Level: Info | ExplorerWrapper.AttachToFolder
     at ExplorerWrapper.AttachToFolder()
     at ExplorerWrapper.<CheckFolderSwitch>b__10()
     at ExceptionFilter.TryFilterAllCatch(Action body, Action`1 filter)
     at ExplorerWrapper.CheckFolderSwitch()
     at ExplorerWrapper.explorer_FolderSwitch()
     at RuntimeMethodHandle._InvokeMethodFast(IRuntimeMethodInfo method, Object target, Object[] arguments, SignatureStruct& sig, MethodAttributes methodAttributes, RuntimeType typeOwner)
     at RuntimeMethodHandle.InvokeMethodFast(IRuntimeMethodInfo method, Object target, Object[] arguments, Signature sig, MethodAttributes methodAttributes, RuntimeType typeOwner)
     at RuntimeMethodInfo.Invoke(Object obj, BindingFlags invokeAttr, Binder binder, Object[] parameters, CultureInfo culture, Boolean skipVisibilityChecks)
     at Delegate.DynamicInvokeImpl(Object[] args)
     at DelegateWrapper.Invoke(Object[] args)
     at ComEventsMethod.Invoke(Object[] args)
     at ComEventsSink.System.Runtime.InteropServices.NativeMethods.IDispatch.Invoke(Int32 dispid, Guid& riid, Int32 lcid, INVOKEKIND wFlags, DISPPARAMS& pDispParams, IntPtr pvarResult, IntPtr pExcepInfo, IntPtr puArgErr)
    >ExplorerWrapper.SetupMenus: End
    [2011-10-21 10:20:48.561] Process:OUTLOOK |Organization:00000000-0000-0000-0000-000000000000 |Thread:    5(MSCRM:-RegistryWatcher.RegTrackerThreadProc) |Category: Platform |User: 00000000-0000-0000-0000-000000000000 |Level: Verbose | RegistryKeyChangedEventHandler.Invoke
     at RegistryKeyChangedEventHandler.Invoke(Object sender, EventArgs e)
     at RegistryWatcher.RegTrackerThreadProc()
     at ThreadHelper.ThreadStart_Context(Object state)
     at ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean ignoreSyncCtx)
     at ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
     at ThreadHelper.ThreadStart()
    >Received Registry Change Notification. Current Status = 0 New Status = 0
    [2011-10-21 10:20:48.575] Process:OUTLOOK |Organization:e1014587-e2d5-4d99-a308-8154e999deb8 |Thread:    1 |Category: Application.Outlook |User: 00000000-0000-0000-0000-000000000000 |Level: Info | ActiveXLocalPageFrame.<Init>b__0
     at ActiveXLocalPageFrame.<Init>b__0()
     at ExceptionFilter.TryFilter(Action body, Predicate`1 filter, Action`1 catchClause)
     at ActiveXLocalPageFrame.TryFilterWithErrorMessage(Action body)
     at ActiveXLocalPageFrame.Init()
     at ActiveXUserControl.CreateHandle()
     at Control.get_Handle()
     at ActiveXImpl.InPlaceActivate(Int32 verb)
     at ActiveXImpl.DoVerb(Int32 iVerb, IntPtr lpmsg, IOleClientSite pActiveSite, Int32 lindex, IntPtr hwndParent, COMRECT lprcPosRect)
     at Control.System.Windows.Forms.UnsafeNativeMethods.IOleObject.DoVerb(Int32 iVerb, IntPtr lpmsg, IOleClientSite pActiveSite, Int32 lindex, IntPtr hwndParent, COMRECT lprcPosRect)
    >Init local page frame.
    [2011-10-21 10:20:48.605] Process:OUTLOOK |Organization:e1014587-e2d5-4d99-a308-8154e999deb8 |Thread:    1 |Category: Application.Outlook |User: 00000000-0000-0000-0000-000000000000 |Level: Verbose | CrmOutlookWebBrowser.<CrmOutlookWebBrowser_DocumentComplete>b__0
     at CrmOutlookWebBrowser.<CrmOutlookWebBrowser_DocumentComplete>b__0()
     at ExceptionFilter.TryFilterAllCatch(Action body, Action`1 filter)
     at CrmOutlookWebBrowser.CrmOutlookWebBrowser_DocumentComplete(Object sender, DWebBrowserEvents2_DocumentCompleteEvent e)
     at AxWebBrowser.RaiseOnDocumentComplete(Object sender, DWebBrowserEvents2_DocumentCompleteEvent e)
     at AxWebBrowserEventMulticaster.DocumentComplete(Object pDisp, Object& uRL)
     at RuntimeMethodHandle._InvokeMethodFast(IRuntimeMethodInfo method, Object target, Object[] arguments, SignatureStruct& sig, MethodAttributes methodAttributes, RuntimeType typeOwner)
     at RuntimeMethodHandle.InvokeMethodFast(IRuntimeMethodInfo method, Object target, Object[] arguments, Signature sig, MethodAttributes methodAttributes, RuntimeType typeOwner)
     at RuntimeMethodInfo.Invoke(Object obj, BindingFlags invokeAttr, Binder binder, Object[] parameters, CultureInfo culture, Boolean skipVisibilityChecks)
     at RuntimeMethodInfo.Invoke(Object obj, BindingFlags invokeAttr, Binder binder, Object[] parameters, CultureInfo culture)
    >CrmOutlookWebBrowser.Navigate: http://hermes/iGrow/_root/shell.aspx
    [2011-10-21 10:20:48.676] Process:OUTLOOK |Organization:e1014587-e2d5-4d99-a308-8154e999deb8 |Thread:    1 |Category: Application.Outlook |User: 00000000-0000-0000-0000-000000000000 |Level: Verbose | ExceptionFilter.TryFilterAllCatch
     at ExceptionFilter.TryFilterAllCatch(Action body, Action`1 filter)
     at CrmOutlookWebBrowser.CrmOutlookWebBrowser_DocumentComplete(Object sender, DWebBrowserEvents2_DocumentCompleteEvent e)
     at AxWebBrowser.RaiseOnDocumentComplete(Object sender, DWebBrowserEvents2_DocumentCompleteEvent e)
     at AxWebBrowserEventMulticaster.DocumentComplete(Object pDisp, Object& uRL)
     at RuntimeMethodHandle._InvokeMethodFast(IRuntimeMethodInfo method, Object target, Object[] arguments, SignatureStruct& sig, MethodAttributes methodAttributes, RuntimeType typeOwner)
     at RuntimeMethodHandle.InvokeMethodFast(IRuntimeMethodInfo method, Object target, Object[] arguments, Signature sig, MethodAttributes methodAttributes, RuntimeType typeOwner)
     at RuntimeMethodInfo.Invoke(Object obj, BindingFlags invokeAttr, Binder binder, Object[] parameters, CultureInfo culture, Boolean skipVisibilityChecks)
     at RuntimeMethodInfo.Invoke(Object obj, BindingFlags invokeAttr, Binder binder, Object[] parameters, CultureInfo culture)
    >CrmOutlookWebBrowser_DocumentComplete, got ReadyState: READYSTATE_COMPLETE

     
  • Friday, October 21, 2011 9:23 AM
     
     
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    0

    When Outlook crashes, there is an entry in eventlog (Danish)

    Navn på program med fejl: OUTLOOK.EXE, version: 14.0.4760.1000, tidsstempel: 0x4ba8fefd
    Navn på modul med fejl: Microsoft.Crm.Application.Outlook.Components.Platform.ni.dll, version: 5.0.9688.1244, tidsstempel: 0x4e2a567d
    Undtagelseskode: 0xc0000005
    Forskydning med fejl 0x005ae48a
    Proces-id 0x1160
    Programmets starttidspunkt 0x01cc8fca0b3a79ff
    Programsti: C:\Program Files (x86)\Microsoft Office\Office14\OUTLOOK.EXE
    Modulsti: C:\Windows\assembly\NativeImages_v4.0.30319_32\Microsoft.Crm.Appli#\9dddd402f1bbd8f8f761880317025b2b\Microsoft.Crm.Application.Outlook.Components.Platform.ni.dll
    Rapport-id: 9488d88e-fbbd-11e0-8bcd-00155d01b408

     
  • Friday, October 21, 2011 9:36 AM
     
     
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    0
    u run office 2010 with sp1? can u for test set up a clean client with a fake email profile and test if u have the same issue? if yes i would open a case.
    greetz dao
     
  • Sunday, October 23, 2011 9:29 AM
     
     
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    0

    Hi dao,

    As you suggested, I was preparing to set up a fresh Win7 with Office for testing.

    At the same time I was trying to work a little with accounts. I tried to set "My active Accounts" as default view, removed all Accounts for an user. (So basically there would be no accounts in the view in Outlook). Suddenly the Outlook client for that user is working with no crash.

    Then I tried to creaste 3 Test Companies and set this user as owner. Still no crash.

    So I started to give the user some of the existing contacts, and suddenly the client went down again.

    It seems like some of the accounts bring the client to a crash and some does not.

    I tried to look at the dbo.Accountbase, but it does not look like there is anything differnet on those accounts that brings outlook to crash and the ones that is woking.

    It looks like it is the data that somehow is corrupted - it works fine in the web, but not in Outlook. 

    Henrik Frølund
     
  • Sunday, October 23, 2011 10:00 AM
     
     Answered
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    0

    FOUND IT.

    In CRM 4.0 all custom made "customertypecode" was starting with value 200,000 and forwards.

    When I tried to create a new "customertypecode" in CRM 2011, it suggested 100,000,000 and forwards, so I made new Relationship Type/CustomerTypeCode for all those that was custom made in CRM 4.0 and transferred all Accounts with custom made Relationship Type to new ones created with values above 100,000,000.

    Problem solved.

    Thanks to dao, Leon and Ray for your input.

    Henrik Frølund
    • Marked As Answer by Hamselv Sunday, October 23, 2011 10:00 AM
    • Unmarked As Answer by Hamselv Sunday, October 23, 2011 10:09 AM
    • Marked As Answer by Hamselv Tuesday, October 25, 2011 1:38 PM
    •  
     
  • Sunday, October 23, 2011 10:14 AM
     
     
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    I was to fast, to consider it closed.

    The problem still exist.

    But it is related to the CustomerTypeCode for sure.

    When I transfer customers to one of the original/existing CustomerTypeCode's Outlook does not crash, but if I have an Account with a custom CustomertypeCode, Outlook will crash.

     

    Henrik Frølund
     
  • Sunday, October 23, 2011 10:34 PM
     
     
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    0

    I'll be very interested to see if there is a fix for this. We're having the same problem. Before installing RU4, scenario was as follows:

    1. User goes offline
    2. Select Activities - OK
    3. Select Leads - OK
    4. Select Accounts - OK
    5. Select Contacts - Outlook errors out and requires a restart
    6. After restart, Outlook remains reasonably stable

    After installing RU4, Outlook no longer errors out while traversing entities as above, but now errors out and requires a restart when trying to send an email. As before, after the restart, it seems to be relatively stable.


    All users (95 total) are running Windows 7, Office 2010, and we're on CRM 2011 Online. All experience the same behavior.
    • Edited by NormFeaster Sunday, October 23, 2011 10:36 PM
    •  
     
  • Monday, October 24, 2011 1:30 PM
     
     Answered
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    The problem seems to be solved.

    It proberly was the issue with the customertypecode as mentioned earlier.

    Henrik Frølund
    • Marked As Answer by Hamselv Monday, October 24, 2011 1:30 PM
    •  
     
  • Monday, July 30, 2012 4:01 PM
     
     
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    0

    logon Microsoft CRM 2011,  settings, queues ,  click view and select inactive queues,  highlight all inactive Queues and now  click more actions, Activate

    Try opening outlook CRM Add-on and all will work.

    Zeaba Solutions Full IT Support

    PJ Moka